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UP by Jawbone - Small - Retail Packaging - Light Grey (Discontinued by Manufacturer) by Review Summary ,  Sep 24, 2015

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UP by Jawbone - Small - Retail Packaging - Light Grey (Discontinued by Manufacturer)
Report Date: 09/29/2015
Based on 4499 customer reviews
Overall satisfaction: 3.0
Returned or considering to return: 13.6%

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Frequently Mentioned by Customers:


Individual Feature Rating
Motivating4.9   above average
Fun4.5   above average
Program4.5   above average
Apps4.4   average
Comfortable4.3   average
Exercise4.3   above average
Tracking4.3   average
Fit4.2   average
Fitness4.2   average
Track4.2   average
Waterproof4.2   above average
Monitoring4.0   average
Sleeping3.9   above average
Software3.8   above average
Wake3.8   average
Vibration3.6   below average
Wearing3.6   average
Connect3.5   mediocre
Quality3.2   average
Shipping3.1   mediocre
Shower3.0   below average
Support3.0   average
Sync3.0   below average
Control2.9   below average
Swimming2.9   below average
Reliability2.8   average
Battery2.7   below average
Experience2.6   below average
Charging2.3   mediocre
Warranty2.2   average
Plastic2.0   average
Button1.6   mediocre
USB1.5   mediocre


Quotes from the Reviews - What People Say about:

Apps

Apps:
"It syncs with MyFitnessPal and dozens of other health fitness apps (my FitBug didn't do that), which is a plus for me as well, because I like being able look at everything in one place."
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"The only area of improvement is the calorie tracking function in the app -- it's not as user friendly and doesn't have as large of a food selectionas apps like My Fitness Pal."
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"Save yourself the hassle and buy a Fitbit, or the aforementioned apps."
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"I will wait until positive reviews start to exceed negative but until then I will stick to my phones apps with GPS and check out the Fit bit by Garmin."
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"I like the Jawbone UP, but I'm disappointed that the phone apps advertised on their site do not support the Jawbone UP."
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"The integration with other apps is not very good, but it does what it says it does."
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"It's light on the wrist and easy to use, especially with tracking apps for smartphones like LoseIt!"
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"The tracking apps are very good and it is the best alarm clock I've ever owned."
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"However, while the information provided was fascinating, I couldn't see any practical application for me personally.4) The app integrates with other health apps and I LOVE this."
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"I like the vibrating alarm, and the apps it connects to are great and I found an online coach through it."
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"In fact, I use several different apps in conjunction to build what I feel to be a more accurate picture."
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Battery

Battery:
"After reading concerns about charging and battery life, I was prepared to be disappointed."
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"battery life is not too great, it should be good for 9 days."
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"Since I typically only have to plug it in to charge the battery once every two weeks that was a problem."
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"If only they would use decent batteries... Hay Jawbone talk to Fitbit and see how they solved the battery life problem!"
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"When your Jawbone fails ... the battery no longer takes a charge."
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"No charging, hard and soft resets didn't work, no synching, and even when it did charge, the battery was dead in 5-6 hours."
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"It syncs easily with my phone (without the use of Bluetooth with is a big plus for me cause it drains the battery so easily), it fits snugly around my wrist (which I don't mind, it's still very comfortable and doesn't move up and down my arm all day), and it's hardly even noticeable (I like that I had the option to buy it in a neutral color so I didn't have to worry about my outfits always matching, plus I can still wear my bracelets and jewelry and it blends perfectly with them)."
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"Battery life, accuracy, etc are all wonderful."
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"The battery life is great and charges quickly."
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"Battery life is great but will wear out eventually."
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"But I have had no problems with battery life, ease of charging, and syncing with my iPhone."
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Button

Button:
"Worked well enough for a time, enjoyed using it to keep track of my activities and tracking my food but the button on the end broke after a few months so I can no longer track my sleep."
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"If you ever have problems syncing on an HTC, just hold the volume up button after plugging the band."
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"It stop to work very soon; just to pick it out first time its button doesn't work well."
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"The one button on it has broken on both bands I own4."
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"(Button is extremely hard to press, rubber is seperating for the inner workings, the charger port area appears to be sinking inside the rubber coating)."
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"The second one lasted about 4 months--lights stopped working and the button became unresponsive."
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"So I have to keep good track when pressing the buttons to change modes, until I can find a shadded spot to double check the mode I'm in."
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"While I love the fit and the look of this product, and it worked well for about six months, I started noticing the button you use to track workouts, track sleep, etc."
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"Customer service told me that the button on the end does not handle water well."
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"CONS: Circular Design catches easily, not as water resistant as they claim, button is very flawed designPROS: Seems to track pretty accurately, the app is good, manual syncing so doesn't drain battery life"
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"Second one was more reliable, button much more sturdy."
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Calibration

Calibration:
"A few features (calibration, food counting) don't work well at least for me on iOS 8.4."
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"I am not able to calibrate."
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"There is no easy way to calibrate it to ensure its giving you a more accurate picture of your activity vs. what it records right out of the box."
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"The software wasn't entirely accurate even when calibrated a number of times and this is horrible to sleep in if you're a side or stomach sleeper."
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"So, due to the limitations of the application, even when you assign the activity as a run versus a walk, you cannot calibrate both and you will not get an accurate distance accredited to your activity."
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"I wish there was a way I could click on parts of the tracking, report it as an error - removing it from the data, and have the band calibrate more accurately."
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"Love the sleep function, calibration feature, and of course, the steps."
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"After an initial calibration accuracy from this fitness tracker was pretty spot on."
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"I can calibrate the bracelet for accuracy."
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"I also liked how you can calibrate your step size through the app."
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"The step tracking, once calibrated, is phenomenal."
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Charging

Charging:
"No juice, no lights, no charging, nothing...dead as a door nail."
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"If you loose the cable u won't be able to charge it"
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"The problem is each week when I have to charge it it will not charge."
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"After reading concerns about charging and battery life, I was prepared to be disappointed."
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"The problems encountered include malfunctioning charging function light, no charge, could not sync with phones, slow syncing where it almost syncs but doesn't with my Android phone."
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"The first two weeks I was finally able to get it to charge after a ton of headaches."
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"But I have had no problems with battery life, ease of charging, and syncing with my iPhone."
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"The charge is also good, lasts a week and charges quickly."
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"Not returning as I have misplaced the instructions and the charger at this point."
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"Love the UP, but the battery died and would no longer charge or connect to the app after only 8 weeks."
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Comfortable

Comfortable:
"The style is very comfortable and seems a little less irritating to me than the traditional 'watchband' style of other trackers."
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"There is an improved model out that you might consider; the UP24, which at last offers Bluetooth readout, but it has the same problems of charging and basic comfort."
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"The fit became comfortable with habit, the problem had been when the band failed."
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"The FitBit is not aesthetically pleasing in my opinion and when I tried it on it did not seem comfortable."
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"It looked horrible, and was not that comfortable to wear."
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"The iPhone software is great, and the wristband is definitely more comfortable to weak than the Nike Fuelband."
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"It is comfortable to wear (more comfortable than my Fitbit) and the UP app is far superior to others I have tried."
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"Works great just don't find it very comfortable to wear"
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"Simple Sleek Comfortable Easy to use Great App Good battery life Span."
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"It is comfortable to wear and complements my watch as opposed to looking like a watch."
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"It was very reliable and overall was comfortable on my wrist."
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Connect

Connect:
"This time, the button broke off where it connects in."
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"Some of the other apps (as well as the UP app itself) that it connects to makes me challenge myself more than I was previously, so overall, I'm really happy with this purchase."
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"There seems to be an internal break there as the band more easily bends at that point.. .and the resulting flex likely broke internal wiring that connects the light and button to the band's internal electronics."
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"I like the vibrating alarm, and the apps it connects to are great and I found an online coach through it."
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"Someone needs to develop a band that is more robust, waterproof, connects via wifi and charges on a plate mat (rather than being plugged in)."
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"Connects to my phone, so it's easy to transfer data when I awake."
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"Easy to connect3."
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"It does everything that the other two that I listed does but connects seamlessly like a watch and it appears the battery life is just about as good as the jaw bone."
_

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Connection

Connection:
"Unfortunately I had to return it because I couldn't get it to connect to my iPhone."
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"It didn't work I called support they were unable to get it to connect sent it back. "
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"the design is not bad, but it was not easy to use, and the connection with my iphone was not that good."
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"it's not bluetooth kind annoying connect but pretty."
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"I am left handed and wore it on my left arm, it would leave indents on my wrist or make it hard to write (I know I could of wore it on my right but it feels weird).This band also is NOT the bluetooth connected band so you will have to plug it into your phone for it to read your steps."
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"Then little things started to go wrong...for example, it would take several attempts to upload when connect to my phone, now the battery dies within minutes of removing it from the charger, and does not switch from active to sleep mode."
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"It's hard for me to to push the dongle up inside and ensure that I get a good recharge connection."
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"Easily track steps by connecting with phone"
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"it's not bluetooth kind annoying connect but pretty."
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"Love mine, and love that I can connect with my friends to see their progress and keep each other motivated."
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"I bought this band for my wife who's trying to get in shape, it's simple with its lack of wirless connectivity and display, but it's effective in every way I need it to be."
_

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Control

Control:
"I purchased the generation 2 band hoping that the quality control problems had been worked out."
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"From reading the other reviews that report the same problem, it seems that Jawbone has some endemic quality control issues."
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"The software program is very easy to follow, unfortunately the quality control is lacking."
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"The problem with that was that it controls when you click for sleeping or wake up."
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"This product suffers from HUGE quality control problems."
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"The control button broke about six weeks later."
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"The controls on it to change it from sleep to awake are very simple and easy to use."
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"Just perfect to control your daily activities."
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"I read all the reviews and thought the bulk of the quality control issues were past so have owned it without problems for 9 months and I love the data and app."
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"The software program is very easy to follow, unfortunately the quality control is lacking."
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"The nice part about it is you only press the end of the band to control everything you do."
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Exercise

Exercise:
"I really enjoyed that it tracked my exercise and sleep and loved the app but very disappointed that it didnt even last a year!"
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"It is not very accurate on exercise, so I just log the workout and move on."
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"It's an exercise in time wasted and frustration."
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"It is also disappointing if you are doing any exercise routine besides running or walking."
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"Really not accurate in the info that it provides either on exercise on sleep."
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"No great shakes but tracks sleep pretty well, exercise not so well."
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"Very convenient love how it tracks my steps and my exercise."
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"I really enjoyed that it tracked my exercise and sleep and loved the app but very disappointed that it didnt even last a year!"
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"There are links to websites with exercises (I will try them but too busy right now).Heck it is so good I would now pay the full original price if I had to and regret not getting this years ago when it first came out."
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"I thought it was a little silly at first but really shows me the good and bad things I eat, and motivates me to exercise!"
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"this may sound dumb, but I love logging in my food and exercise and watching myself improve! "
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Experience

Experience:
"I had heard that the UP Band isn't very accurate but so far that hasn't been my experience."
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"I would not recommend this or any Jawbone product after this experience."
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"The cost of the bands is too high for such a high failure rate and clearly our experience is not the exception."
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"unfortunately i my initial item failed to work correctly and thus delayed experience."
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"(However, most of the people who say they had bad experiences with Jawbone's customer service also said they were unable to get a replacement due to the short warranty, so I wonder if it's the warranty they're upset with, not the customer service itself."
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"The first two were replaced with no problem - friendly customer service and a great experience if you ignore the fact that a pretty new product is being replaced because it broke."
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"The one good thing about this entire experience is that I didn't pay for it."
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"I don't think the sleep monitoring is accurate, the report was different than my experience."
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"Great way to experience the product at a low price."
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"I am now looking at Garmin which clearly has way more experience in this area and offer a more reliable product."
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"Had this smartband for my husband so he can monitor his activity and in his personal experience (about 2 weeks) he says it has been a quite great value product for the price (paid nearly $40 USD from 'UniquExceptional' seller)The only downside of the product is that its very easy to lose the cap that covers the plug and that sometimes he had some trouble with syncing the band with his smartphone because it DOES need a wifi or cellular connection in order to syncing your activities, so keep in mind that."
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Fit

Fit:
"I got it for work because we do step contests every year and I hate wearing pedometers, this fits comfortably on my wrist and doesn't look bad."
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"Did not like the way it looked or fit, very uncomfortable and too bulky! "
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"It fits a woman TERRIBLY, and my brand new product wouldn't charge."
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"I disliked this product so much, I purchased a fit bit and it works perfectly."
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"Very stylish and fit perfect, but not accurate."
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"Also it does not fit well- the small was too tight and the medium is way too big."
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"Works great and fit great."
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"I loved the app interface and the steps and sleep tracking seem to be very accurate compared to other fit bands I have bought."
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"It syncs easily with my phone (without the use of Bluetooth with is a big plus for me cause it drains the battery so easily), it fits snugly around my wrist (which I don't mind, it's still very comfortable and doesn't move up and down my arm all day), and it's hardly even noticeable (I like that I had the option to buy it in a neutral color so I didn't have to worry about my outfits always matching, plus I can still wear my bracelets and jewelry and it blends perfectly with them)."
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"Overall, the device seemed to track our activity accurately and, though it doesn't come with all the bells and whistles that you may find in other trackers, its a good value for those getting a feel for their best fit in fitness trackers."
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"It fits nicely!"
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Fitness

Fitness:
"It syncs with MyFitnessPal and dozens of other health fitness apps (my FitBug didn't do that), which is a plus for me as well, because I like being able look at everything in one place."
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"While it does not sync to the app (which has a phenomenal layout and is very easy to use, although I sync all of my food through My Fitness Pal as the UP selection is not great) it is very easy to plug in and syncs within seconds."
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"CONS: * The app allows weight entry for fitness tracking, calculating your BMI, and that is a TERRIBLE indicator of health!"
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"One year was enough info to care for my sleep problems, and I know enough about my fitness habits to carry on without the detail."
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"I'll probably get another fitness tracker, but it won't be this brand, and I wouldn't recommend it to anyone."
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"Unfortunately, a few missing features makes it unlikely to be our fitness tracker for very long."
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"Syncs well with UP app as well as My Fitness Pal."
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"This is a great fitness band, especially for the price."
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"Great fitness tracker for newbies or those interested in an overview of their daily activity sleep."
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"Overall, the device seemed to track our activity accurately and, though it doesn't come with all the bells and whistles that you may find in other trackers, its a good value for those getting a feel for their best fit in fitness trackers."
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"It's a great measuring tool for your fitness."
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Fun

Fun:
"It's not super sophisticated, example it can't track REM sleep but it gives you fun facts and challenges."
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"Fun, informative, and challenging."
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"Great when it worked, and some stats were fun to see, but a disappointing experience overall."
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"It was easy and fun to use tracking my fitness was awesome but it broke within two weeks."
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"The app is very easy to work and has fun interactive stuff."
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"My 15 year old and I both have fun- its great to be able to see how well you are stcking to your goals."
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"It was fun at first, but I got bored of it pretty fast."
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"This band was great fun and easy to use the first few days."
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"The software is pretty cool, more fun than Fitbit."
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Monitoring

Monitoring:
"Nevertheless love to challenging myself and jawbone helps me monitor it."
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"This doesn't effect me as much, as I'm using it primarily as a simple sleep monitor and alarm, but this would be unacceptable if I were wanting to track my activity consistently."
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"Its not a heart monitor, I am disappointed about that! "
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"Sleep monitoring function didn't work for me very well."
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"I bought this device to use its sleep monitoring capabilities and I am very disappointed with it."
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"It is not bad, just not perfect and if and when a new model with Heartrate monitor comes out I will likely upgrade."
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"I loved the accuracy of this device, especially the sleep monitoring function."
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"No display on the band or pulse monitoring but works great!"
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"It works great for monitoring activity and your sleeping."
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"I'd really like to see a waterproof model of one of any of these devices - whoever comes out with a waterproof not just splash or resistant model that is Bluetooth sync with sleep and heart rate monitoring with watch and alarm capabilities will end up winning my loyalty."
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"This does a great job at collecting steps and sleep monitoring."
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Motivating

Motivating:
"It is a great motivator for all of us to know we are watching each other and the challenges are issued!"
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"Great motivator."
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"This is a convenient motivating device and I like it a great deal."
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"This is the best little motivator for the money out there when I received it followed the directions paired it with my Iphone 6 and so far it's doing everything expected of it hopefully it will continue working like this"
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"This is such a great motivator!"
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"It's a great motivator to keep moving"
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Movement

Movement:
"had a lot of problems with it picking up additional movement and also not calculated my steps correctly"
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"It was still totaling my movement amounts correctly, but I was not able to view the activity level later in the day, For example, I wanted to see how accurately it was tracking when I was doing a weight class or workout on a stationary bike."
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"Tracking based on your movements during the sleep is not accurate, it is a vague estimation."
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"Also, its still not clear to me how it works (satellite, movement, heart beat sensor?"
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"- Accuracy of sleep tracking is limited from relying on movement detection (same for all activity trackers missing a Heartbeat monitor)."
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"The one down side is the sleep tracking is not as accurate as I would have liked(based solely on your movement) but gives me a pretty good Idea."
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"The step and movement tracking works great, not like some of my friends who have FitBits and get credit for steps when they are actually driving a car..."
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"It was fun to see my movement and sleep."
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"You can manually enter other stuff, but if it can track your movements during sleep, it should be able to tell if you're doing yoga, cycling or other activities."
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"The hints and reminders to add movement to your day are good in getting you to adapt your movement and excerise."
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Plastic

Plastic:
"Unfortunately the plastic of the band is sliding and has partially obstructed the jack for charging as well as the button that allows me to change the mode from sleep activity."
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"Buyer beware- you are paying $130.00 for a plastic bracelet."
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"The plastic inside the button end is broken and the button is obviously not going to work anymore."
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"Also, I really don't mind the wired sync system (though bluetooth would be so much more convenient, I don't understand why Jawbone is trying to pretend like pairing bluetooth device is a hassle) but the connector is covered by a small plastic cap and I am certain that it is only a matter of time before I lose it and have the headphone connector exposed at all times, and at that point I likely will dispose of the unit."
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"I am totally disillusioned and disappointed to have wasted $150 on this worthless piece of plastic."
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"Hi There,I'm a bit upset because I just realized that the little plastic to cover came without the name Jawbone metal."
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"I disregarded this advice because I tried the plastic ring on at Best Buy and it seemed to fit with some space."
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"It worked great for about 5 month, then bracelet inner (plastic) tube snapped."
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"Pretty much a useless piece of plastic."
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"Good luck trying to find the little plastic piece that fits on one end of it, by the way."
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Program

Program:
"The software program is very easy to follow, unfortunately the quality control is lacking."
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"I definitely wouldn't have spent the extra $30 to find out that the programs compatible with FitBit are not compatible with the UP."
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"Love the tracking program just wished it worked with iphone."
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"Love it and am working with it lost some weight and feeling good program is easy to use, only thing is I ordered navy blue and I would swear it is black it is so dark but that's ok"
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"It was easy to use and program BUT I had it less than 24 hours before it went MIA after a Costco shopping trip."
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"I really love the program and it helped me lose some weight by me upping my steps on a real time basis."
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"the price was quite right and again i love the app program."
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Quality

Quality:
"It had the absolutely best software(app) but the worst quality."
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"Not sure what is happening, but my guess is that the component quality of the 1st generation Bands isn't very reliable."
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"I absolutely love the app that you use, but have had multiple problems with the build quality of the unit itself."
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"Quality is a consistent problem."
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"It is ok, but not the best quality, and not a great ap to go along with it."
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"The build quality is terrible, either they don't sync right or the buzzer won't work the lights don't work or the alarm won't work, after a while you name and it won't work."
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"High quality and super cute!"
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"I liked the sleep cycle most and hot it shows your quality of sleeping."
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"It had the absolutely best software(app) but the worst quality."
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"Love concept of wearables but quality is for s*%t."
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"The concept is great, just not a quality product."
_

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Reliability

Reliability:
"Second, the device's reliability is horrible."
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"That's too bad, because other than the reliability problem I love the UP Band."
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"The huge problem is reliability."
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"Guess I should have listened to the other online reviews I found that mentioned the biggest drawback was reliability (some mentioning hardware failures after as little as 10 days)."
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"The first generation had terrible reliability issues and Jawbone ended up giving people their money back."
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"Update about reliability: One of the two Ups I purchased just failed about 3 months after I purchased it."
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"For now, I am very happy with data that appears to have enough reliability to show consistent patterns within my own usage."
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"Great style, abysmal reliability."
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"While the product has several advantages, the very poor reliability makes it complete worthless."
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"Love the concept - but - the bands reliability is iffy."
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"Great premise, very poor reliability."
_

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Reliable

Reliable:
"Very disappointed as I thought Jawbone was a reliable brand."
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"Not very much reliable, keep get broken!"
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"I would not recommend this to anyone as its just not a reliable product, nor are they wanting to help once they are not liable for it any longer."
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"Jawbone keeps replacing the bands, but it is a virtually worthless piece of electronics because it is so unreliable (other than the fact that it dies almost like clockwork after a few months - from that standpoint, it is as reliable as Big Ben).Unfortunately, Jawbone seems uninterested in giving customers who have endured endless return and replace cycles with their UP bands credit toward, say, an UP 3 (one can only hope they have fixed their obvious design problems in their soon to be released new model) or, even better, just providing refunds since this product never should have been put on the market anyway."
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"I asked for a refund instead (if you fail to have a reliable product after 3 attempts, then that should be enough to prove you don't have a decent product right?"
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"Just not reliable due to its variety of malfunctions and the ease at which they occur."
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"It was very reliable and overall was comfortable on my wrist."
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"That aside, this is a fairly reliable and very accurate activity tracker."
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"All of these features are great, but the bands aren't reliable enough to make it worth it."
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"Same great information in a, what appears to be, more reliable package."
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"The Withings Pulse O2 is the one to get and that is what I now have, love it, has everything this did, plus much more and highly reliable and does not need a goofy cable to charge it."
_

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Running

Running:
"I have the blue color and the only problem I've run into is that outside on sunny days it's difficult to see the mode lights."
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"Skip all the hi-tech frustration and just go for a run."
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"It is also disappointing if you are doing any exercise routine besides running or walking."
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"if you can return this band when it fails, DO IT and run away from this product."
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"The second band failed to sync, it would just run thru a few percentage of sync, and jump to 100% but no info sync's up!"
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"As I have been looking around different forums on the Internet, I have become aware that this isn't an isolated instance and that it seems like the company's strategy is just to have the bands fail, replace them, and it seems like just run out the clock on the warranties."
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"If you're miniaturizing product size, board and component size AND...Packing it with as much user friendly features as possible, where does the battery that size to run it reliably go?"
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"The UP description on Amazon says that it is compatible with many devices running Android 4.0 or later."
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"Before I bought it, I checked and it was supposed to be compatible with HTC One and with Androids running Android 4.0 or higher."
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"It seems to be accurate according to the Run Keeper Ap on my phone, AND wearing it constantly reminds me to get up and walk!"
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"They seem to run a bit small....works great on my Android...."
_

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Shipping

Shipping:
"After a few email go rounds with customer service (much better than MISFITS customer service) they sent me out a brand new one and paid for shipping to return the broken one."
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"Love my jawbone disappointed that I paid for shipping and it still took as long to get her as it would have if I would have just did the standard shipping."
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"great product awesome shipping thank you so much what a wonderful problem actually really works thank you again will definitely buy again"
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"I bought mine for a tad over 35 with shipping, so how could I go wrong there."
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"So hopefully the new Up3 will be better, but Jawbone needs to invest more in quality or customers like myself will go elsewhere because I don't like having to spend more to send back junk products that are not worth the price of shipping."
_
"The only thing I was disappointed with was the shipping was three days late."
_
"I returned the device to Amazon and they handled it very well (I did have to pay return shipping)."
_
"Love my jawbone disappointed that I paid for shipping and it still took as long to get her as it would have if I would have just did the standard shipping."
_
"Shipping was quick as well."
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"great item and speedy shipping"
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"great product awesome shipping thank you so much what a wonderful problem actually really works thank you again will definitely buy again"
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Shower

Shower:
"Here's a hint, it is sweat proof but I wouldn't wear it in the shower- it just makes them get weird and then you have to send them back."
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"I don't wear them in water, not even the shower, even though they tell you in the flimsy user guide it's ok to where in the shower."
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"011614 purchase and after the first shower, the button started to malfunction."
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"I always forget to take it off before I shower and I am always worried about sweating to much or wearing it in the rain."
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"No more showers and it lasted six more months before completely failing."
_
"The band is great, but the app is better.1) The band is very comfortable and you can shower with it on."
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"I don't shower with it and its been working for about 2 weeks good so far."
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"Though you can wear it in the shower, which I prefer not to do because I find it annoying on my wrist while bathing."
_
"The unit does hold up well in the face of regular showers (every Thursday whether I need one or not), and does not seem to be affected by changes in temperature."
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"I paid a great price and I have only taken it off to do dishes, shower, or charge it and sync it."
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Sleep

Sleep:
"It counts the sleep hours from when you press 'sleep'.. sure, but if you wake up 3 times during the night, it is still accounted for as 'sleep' even when not.. otherwise, good toy tool"
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"What a dissapointment to wake up and see that you only got 1 1 2 of sleep..Wut?"
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"The killer feature of the bracelet is a smart alarm which indeed wakes you up when you're about to wake up (that still doesn't mean you'll have a good sleep) and only works for you unlike traditional alarm clocks."
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"Really keeps you goingKeeps challenging you to do better, but also tells you how you sleep..Would definitle recommend it"
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"It tracked my movement and activity habits pretty well, notified me when I was idle for too long (with a brief vibration, which is still inconspicuous in a business meeting), and I appreciated the 'early wake' feature (it vibrates when it detects you've come out of deep sleep).Unfortunately the battery in the armband appears to be defective."
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"It said it took me 17 minutes to get to sleep; that's because after 30 minutes of failed sleep I usually do a 30 minute mediation to help with sleep and then lay there for another 90 minutes."
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"Seems to accurately track steps and sleep...great for motivation."
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"He is quoted as saying, In looking at the data, the results of the Jawbone bear little resemblance to my actual night of sleep., I have decided this device is just an interesting toy with very good intentions."
_
"It allows me to compare different thing (deep sleep versus light sleep for one week or steps versus sleep) and its decently easy to use."
_
"I would recommend to anyone who is concerned about tracking their activities, including sleep...I was amazed seeing my sleep patterns which showed my deep sleep as well as my light sleep."
_
"It takes about 2 hours for it to fully charge and the battery lasts me about 10 days (with 2-3 daily syncs).Pros:--sleep tracking that seems fairly accurate--motion reminder (that you can set in app for how long UP can remain motionless before reminding you to move)--alarm feature (set in app...so if you have a variable wake schedule across the week this feature might be frustrating to have to constantly set and reset)Cons:--activity monitor doesn't seem to be precise (calibration is a bit of a headache but it's closer to reality following calibration)--calorie intake requires user input into app (granted I don't expect a wristband to be smart enough to determine between eating a salad versus eating a slice of pizza, but there's plenty of free apps available that do as good of a job of calorie counting as the UP app)--not friendly with water (UP version 1 doesn't play well with liquids."
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Sleeping

Sleeping:
"Worked well enough for a time, enjoyed using it to keep track of my activities and tracking my food but the button on the end broke after a few months so I can no longer track my sleep."
_
"I really enjoyed that it tracked my exercise and sleep and loved the app but very disappointed that it didnt even last a year!"
_
"I missed having it track my sleep, activity and helpful suggestions from the Up ap."
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"The activation button wouldn't work, it wouldn't hold a charge, it didn't record my sleep, it wouldn't synch and lots of other problems until it finally died."
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"I also had a problem with the sleep tracking."
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"It worked 8 hours ago when I checked my sleep data... now it's totally dead."
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"I loved the accuracy of this device, especially the sleep monitoring function."
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"I loved the app interface and the steps and sleep tracking seem to be very accurate compared to other fit bands I have bought."
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"I liked the sleep cycle most and hot it shows your quality of sleeping."
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"I really enjoyed that it tracked my exercise and sleep and loved the app but very disappointed that it didnt even last a year!"
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"My girlfriend has one she uses daily and loves, and it apparently is pretty accurate on tracking her sleeping habits, but my wrists are at the upper end of sizing on this product and I've not gotten to use mine because it's too thick on my arm for my very active job, and I fear it will be a hindrance at work."
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Software

Software:
"No matter how much I like the software and functionality that is inexcusable, a product should last longer than four months of regular wear."
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"My wife bought one for me for my birthday it lasted three months before it had a software malfunction."
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"I didn't give five stars because the software UP has glitches from time to time."
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"It had the absolutely best software(app) but the worst quality."
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"This company is well aware of the software flaws and still fraudulently sells its junk item."
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"Te Jawbone UP is not quite so good hardware, but has the best software I have yet tried."
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"It had the absolutely best software(app) but the worst quality."
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"Got 2 one for me & one for my wife, liked the software & the idea of what it is supposed to do but it only worked about half the time & it is way over priced!"
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"The software is pretty cool, more fun than Fitbit."
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"I have liked the software, for the most part."
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"Over all, the software and feature set is pretty good and easy to use."
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Support

Support:
"It didn't work I called support they were unable to get it to connect sent it back. "
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"Customer support for this company is horrible too."
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"Their support is the worst I've ever dealt with and I've canceled Comcast before."
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"Jawbone just do not provide a good support for oversea customer."
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"I called their customer support and was told it must be something I am doing wrong, that they rarely have any issues with their UP band products!"
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"An expensive boat anchor with horrible support."
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"Obviously, the support team thinks it makes good senseto put the cart before the horse."
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"(Support was great both times, by the way) The band seems to work great for three months, then it stops charging and won't sync."
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"They have an online support page as well which I was not aware of."
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"Went through the recommendations from the manufacturer support system and worked fine for 2 more days."
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"Great customer support but I'm done with it after my third unit."
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Swimming

Swimming:
"I never tried this myself, but I accidentally took it swimming for 10 minutes, and ruined it."
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"I wore mine 24 7 for exercise (ran 2 half-marathons while wearing the band) and showers but never went swimming with it or anything that could damage the band."
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"The manufacturer does not recommend using it during swimming* The Up application has a clean, intuitive interfaceAll things said, the Up band is more convenient than the FitBit which clips to your belt."
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"The band catches very easily on sweater and coat sleeves, so if you live in a cold climate where you will be wearing a lot of clothing like this, it can get a bit annoying after a while, and you can't wear this thing swimming or surfing."
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"Not impressive for a product that is supposedly ok to wear in the shower or when swimming!"
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"I do not know if the band would even be able to register swimming motions, but you can log other active time towards your day."
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"The design is easy to take on and off which is really nice since I enjoy swimming and water fitness."
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"It has gone through the wringer so far between swimming, showers, and my son, and i have had no problems what so ever."
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"Wish I could wear it swimming, otherwise I love it!"
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"Mine nevers has a battery~life problem, but I will say, I remove it when using the shower or swimming."
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Sync

Sync:
"I've owned my jawbone for 9 weeks, and I've experienced numerous problems with syncing, power, and overall use."
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"For some weird reason it just stopped...it still syncs to my phone and everything."
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"Disadvantage:I cant sync the device to my phone."
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"So I took the rating up because I found out that the problem with the synching was with my phone."
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"All was well for about 3 months, at which time I began having problems getting the band to sync."
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"If you ever have problems syncing on an HTC, just hold the volume up button after plugging the band."
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"The app works well and syncs with the older iPad she has."
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"Syncs well with UP app as well as My Fitness Pal."
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"It syncs easily with my phone (without the use of Bluetooth with is a big plus for me cause it drains the battery so easily), it fits snugly around my wrist (which I don't mind, it's still very comfortable and doesn't move up and down my arm all day), and it's hardly even noticeable (I like that I had the option to buy it in a neutral color so I didn't have to worry about my outfits always matching, plus I can still wear my bracelets and jewelry and it blends perfectly with them)."
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"The service folks are very nice but the answer is always re sync."
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"The only way to be able to synch I need to uninstall the app, install log back in and then I will be able to synch."
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Track

Track:
"It tracks sleep and steps and we can all challenge each other on the app."
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"The data isn't quite as good, but it tracks sleep and it's so pretty! "
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"This will not work if you are doing aerobic excercise, even though you may be lifting your legs in place etc., it only tracks if you are moving forward - big dissapointment for the price"
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"No great shakes but tracks sleep pretty well, exercise not so well."
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"Compared to the Nike Fuelband, the Jawbone Up definitely tracks actual steps better, missing fewer and over-counting less."
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"The UP tracks well but it isn't easy to sync."
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"I will review as if this was a large tho-Battery lasts about a week-Love how it tracks steps-Loves how it tracks flight of stairs-Love how it tracks food-Love how easy it is to sync-Shows you when you get to your goal-Has an alarmI haven't utilized all the features that are available."
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"Very convenient love how it tracks my steps and my exercise."
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"I love this band and how it tracks my activities, sleep and food so that I can see what I'm doing right and what changes I need to make! "
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"It tracks steps nicely as well as sleep but the opportune word is when it works."
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Tracking

Tracking:
"Worked well enough for a time, enjoyed using it to keep track of my activities and tracking my food but the button on the end broke after a few months so I can no longer track my sleep."
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"I like the the fact I can move it from my wrist to my legs, I work at a stand up desk with a treadmill, so being able to track step when arms are not moving is great."
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"I really enjoyed that it tracked my exercise and sleep and loved the app but very disappointed that it didnt even last a year!"
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"My biggest problem is the food tracking with the app needs an upgrade, I've been using myfitnesspal to track my meals instead."
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"I missed having it track my sleep, activity and helpful suggestions from the Up ap."
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"Worked well enough for a time, enjoyed using it to keep track of my activities and tracking my food but the button on the end broke after a few months so I can no longer track my sleep."
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"I loved the app interface and the steps and sleep tracking seem to be very accurate compared to other fit bands I have bought."
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"The step and movement tracking works great, not like some of my friends who have FitBits and get credit for steps when they are actually driving a car..."
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"The trainer tips are helpful and encouraging, and it's really nice to track work outs and have the Up remind me to do them."
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USB

USB:
"Bought two USB adapters, thinking it was a USB problem."
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"One downside I have found is the charging USB."
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"I found out that was user error, as my USB does not charge on my computer unless the lid is open."
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"Finally, the USB charger is loose in all USB ports that I have tried and so I am unable to charge my UP."
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"We used a variety of chargers, computers, USB ports, and wall chargers in attempt to charge these things and neither one did."
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"3 weeks later my band stopped syncing to my phone and being able to charge through the USB port."
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"My workplace doesn't allow things with wifi bluetooth gps usb, which made this band perfect."
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"In the box is the UP, a USB charger (very small and easy to lose) and directions (if you buy the retail version.)"
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"Jawbone tech support provided a work around for this that requires a contortionist to implement (holding the button down while plugging the cable into a USB port, it sounds easy, but it is not, at least for me).The Up band finally died last weekend (06 18 2013)."
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Vibration

Vibration:
"First the lights stopped working for the sleep mode then the button stopped functioning, I would set the alarm for the morning and when it would vibrate to wake me up I wouldn't be able to turn it off."
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"Second problem the inactivity notification will go off even while I am up and moving, and the vibration is soooo loud people around me hear it and look at me."
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"I was worried the vibration for the alarm wouldn't wake me up, but surprisingly it does!"
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"Can be annoying when it won't stop vibrating to wake up due to the rubber button."
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"The thing is 3 weeks after receiving it it started malfunctioning: the button no longer worked, the vibration stopped, and it couldn't upload data to my app anymore."
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"The reason for the one star is because within a week of putting it on it has broken - the vibrate function doesn't work, and secondly the functionality is very basic."
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"Worked swell for almost 9 months then it died an ugly death, vibrating itself into the great beyond."
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"The reminders vibrate option is also a great way to stay on track during the day."
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"I like the vibrating alarm, and the apps it connects to are great and I found an online coach through it."
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"The vibrate sleep alarm is great for me because I have small children."
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"I love the vibrating reminder that I haven't moved in 1 hour."
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Wake

Wake:
"First the lights stopped working for the sleep mode then the button stopped functioning, I would set the alarm for the morning and when it would vibrate to wake me up I wouldn't be able to turn it off."
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"But this is a great product I love how it measures my sleep schedules ....I had no idea I get such light sleep during the night and I actually wake up too... Weird!"
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"I have horrible sleep consistency and constantly wake up throughout the night."
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"I was worried the vibration for the alarm wouldn't wake me up, but surprisingly it does!"
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"It would wake you up and degrade your sleep quality."
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"I really liked the product and the functionality, but the tiny button that you have to press to signal sleep time wake time broke just a week outside of the return window."
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"I love that I can set a silent alarm on it and it will wake me up when it thinks it would be the best time for me to wake."
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"Shame, as I prefer the jawbone (feels better on the wrist and the silent alarm wakes me up at the best point in my sleep cycle)."
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"Like the waking up function, which really helps me to wake up in low sleep, and feel more comfortable to get up."
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"Very effective to wake me up without disturbing my wife."
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Warranty

Warranty:
"Is a great product in the concept but in practice it has a lifespan of 4-6 months so beware to claim warranty constantly and use always a new one."
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"All they can say is that based on the warranty from MY FIRST band, I am not able to get any replacement for it (first band was bought on 2013, replacement 2014) so now 2015 I am stuck with a useless, broken bracelet and a coupon code for a discount towards a new band.. Well sorry, I highly doubt I would want to spend more money towards something that won't last me longer than a year."
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"Effectively there is no viable warranty."
_
"The unit actually did fail, but I emailed the warranty department and they made it right by replacing it very fast."
_
"I received mine with the wrong charger, called jawbone and they confirmed that it was used, not covered under the warranty and they sent me the wrong charger."
_
"I am very disappointed with Jawbone because they do not have warranty replacements on hand."
_
"This thing is more trouble than it's worth and good luck getting jawbone to honor their warranty by sending a replacement."
_
"I was able to get replacements under warranty, but the 2nd time was after a lot of sweet talking and debating with customer service."
_
"Warranty very disappointed on this product I'll probably will be going to Best Buy and buying all my electronics there."
_
"I was upset but thought I would just use the warranty and the customer service was pretty good."
_
"I contacted the company and was told I was still under warranty and they would send me out a new band as well as a pre paid slip to send in my current one."
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Waterproof

Waterproof:
"My biggest drawback is that this device is NOT waterproof."
_
"This is a waterproof band, then you can wear it during a shower but I will not recommend to do it."
_
"Well yeah it's not waterproof, but that is due to the removable cap."
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"Someone needs to develop a band that is more robust, waterproof, connects via wifi and charges on a plate mat (rather than being plugged in)."
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"I have had two of these and they are waterproof and comfortable to wear."
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"It is very convient how it wraps around your wrist and such but because it is not waterproof I question its ability."
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"I have the Activelink from WW and love that it is waterproof, as I do swim alot."
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Wearing

Wearing:
"For the price, I suppose one year worth of constant wearing is pretty good, but I'm a little disappointed."
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"I hate wearing and looking at a watch all day and the reminders function keeps me on time even with out being tied to the clock!"
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"I got it for work because we do step contests every year and I hate wearing pedometers, this fits comfortably on my wrist and doesn't look bad."
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"When I called Jawbone for suggestions, they were again very helpful (and that problem was resolved by wearing the band on my non-dominant hand with the button facing backward).This is one of the lower tech designs on the market right now, but it is well worth the price of $40 to access the electronic fitness world."
_
"As for me, Ive dealt with some of the functionality problems wearing the Up24 (see my review of the Up24 for details - http: www."
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"I always forget to take it off before I shower and I am always worried about sweating to much or wearing it in the rain."
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"And for the first 4 days of wearing it was fantastic."
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"For the price, I suppose one year worth of constant wearing is pretty good, but I'm a little disappointed."
_
"I love my jawbone, however after wearing it everyday since I got it there is one big problem."
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"My freind that is wearing this band love it."
_
"Like the design for wearing, comfortable and low profile."
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