Find us on Facebook
More keeppies by Review Summary
Fitbit Surge Fitness Superwatch Black Large by Review Summary ,  Sep 25, 2015

You are considering to buy this product but can not go over hundreds and thousands of reviews? This is just because there are too many of them. Would you like to have review summary with all positives and negatives presented on a single page? Here you are! We have developed a unique algorithm summarizing thousands of user reviews and presenting you with a product report. We hope this report will be useful in your decision. Enjoy!

Top of the page

Fitbit Surge Fitness Superwatch, Black, Large
Report Date: 09/25/2015
Based on 2225 customer reviews
Overall satisfaction: 3.8
Returned or considering to return: 10.4%

Buy on Amazon

Frequently Mentioned by Customers:


Individual Feature Rating
Motivating4.7   average
Comfortable4.5   average
Track4.4   average
Apps4.3   above average
Dashboard4.3   average
Fitness4.3   average
Tracking4.3   average
Wake4.3   average
Shower4.2   average
Sleep4.2   average
Accurate4.1   average
Monitoring3.8   average
Workout3.7   average
Charging3.6   average
Reliable3.6   average
Battery3.5   below average
Exercise3.5   average
Fun3.5   average
Music3.5   average
Quality3.5   average
Display3.3   average
Monitor3.3   average
Sensor3.3   below average
Bluetooth3.1   average
Wearing3.1   average
Waterproof2.9   below average
Button2.8   below average
Experience2.6   average
Support2.4   average
Swimming1.7   below average


Quotes from the Reviews - What People Say about:

Accurate

Accurate:
"Some sports enthusiasts complain that he heart rate monitor is not accurate enough but I find it a decent compromise for my needs."
_
"It tracks your heart rate using Fitbit's Pure Pulse system, and while it is mainly accurate, it can sometimes display wrong results or have a delay in those results."
_
"While it usually catches up, it will read 156 beats when I'm actually slowing down and doing 130-140; I've also found that if your surge is on your sweet spot on the wrist (3 fingers from the wrist) it is more accurate, but if its slipping or dirty, it effects the accuracy and will actually lose the heartbeat all together."
_
"It was accurate and I loved it then but the customer service was disappointing after it broke the second time."
_
"You can challenge friends to fit it challenges- Fairly accurate BPM.- The phone app is an easy way to sync while on the go."
_
"Pulse is extremely accurate for me- others have complained though."
_
"100% accurate heart rate and great battery life."
_
"gps is great heart rate is pretty accurate."
_
"This is a very cool feature, and it seems to be pretty accurate too."
_
"step counter is very accurate, gps picks up quick and it looks good."
_
"I have been using the FitBit Surge for the past month, and find it to be an excellent product, easy to use and accurate in all functions."
_

Back to top         Buy on Amazon

Apps

Apps:
"Well, the Apple watch is definitely fine craftsmanship but its fitness apps are terrible."
_
"Some have complained that the steps are off, but using (at least) three apps to log steps and miles, it is right on track! "
_
"I am disappointed somewhat with the fitbit apps."
_
"I will now be one of them as the Fitbit integration with other apps is excellent."
_
"The app is great, it syncs well with other apps I like to use (weight watchers, my fitness pal, run keeper)."
_
"GPS is inconsistent (see below)Fitbit should take a cue from the great sleep tracking apps out there and report sleep data similarly (also, in conjunction with the alarm)I'm in marathon training and I have worn this watch alongside a Garmin and even while using GPS on my iPhone 6."
_
"Really easy to sync to the apps and computer."
_
"I really liked the phone and computer apps and figured my bad for buying a device without a clasp and purchased a Fitbit Surge as it has a clasp."
_

Back to top         Buy on Amazon

Battery

Battery:
"I suppose it was a little bit my fault, because I accidentally let the battery drain completely."
_
"The screen stopped working within 2 months, the battery goes dead very quickly, and now the strap is broken."
_
"And the battery life was terrible, it was barely able to complete two runs between charges (and I used the watch only as a fitness device).I like the Fitbit Surge!"
_
"I'm very disappointed with the battery problem and the bulky design."
_
"My watch came with a dead battery pretty much a full charge took less than two hours so I was pretty surprised."
_
"As a 249.99 USD super watch, I have to say, it seriously disappointed me for the poor quality, and even not to mention the terrible battery range."
_
"In this case, the accuracy increases significantly but battery does not seem to last very long (3-4 hours? )"
_
"The wonderful battery life."
_
"Quite good really appreciable the accuracy of the GPS is quite precise battery runs for 3 and maximum 4 days in totality value for money Vaibhav DElhi India"
_
"100% accurate heart rate and great battery life."
_
"Few points I would recommend for improving, GPS does use a lot of the battery."
_

Back to top         Buy on Amazon

Bluetooth

Bluetooth:
"Then I had a problem between Bluetooth and my Surge, The customer service was fantastic as was the web site."
_
"MS band fits odd on the wrist, Basis Peak has best sleep dynamics but terrible Bluetooth pairing with an iPhone 6+."
_
"The one area I'm disappointed is the Bluetooth notifications."
_
"That said, it could be my phone that is at fault, as it can sometimes take a while to get a bluetooth connection to my headphones, too."
_
"Syncing this thing either to a Bluetooth device or its dedicated dongle is an exercise in frustration."
_
"The package was also missing the usb Bluetooth to use with a computer."
_
"It's also got the same great silent alarm features - as well as the ability to connect to your phone via Bluetooth - meaning you can get text message alerts and previews on your watch."
_
"I know it's not my Galaxy because I am using other Bluetooth devices seamlessly with it."
_
"The band is tiny even in the large size Also it seems to loose it's Bluetooth connection fairly easily."
_
"Then I had a problem between Bluetooth and my Surge, The customer service was fantastic as was the web site."
_
"Bluetooth connections with your phone are quick and painless, for example - no effort required."
_

Back to top         Buy on Amazon

Button

Button:
"However, I have now read several reviews on a running site I am a member of and a number of other Surge users have experienced the same issues (fog and the buttons failing to function)."
_
"Unfortunately, 90% of the time I have to press the left button several times to get back to the watch from other screens which have been called up by accidental brushes of the screen."
_
"Then, at the end of March the unit became totally unresponsive on the touch screen and all of the buttons."
_
"Yes, it has to be light as a watch, but it also feels very plastic, especially all three buttons feel a bit too flimsy."
_
"Unfortunately, the buttons on the right side stopped working this morning."
_
"Using the buttons is very confusing, needs to be simplified."
_
"Even though the music controls very basic and only has a play pause button (no skip) is still nice to have."
_
"The buttons and touch screen are easy to use."
_
"The reset is simple (press two buttons and hold a few seconds) and all is functioning perfectly with no loss of data."
_
"Easy push the Button before Workout...almost never select a program...So it just gos ...It motivates me to do more step,even before Bedtime,if my Level is not Complete,Ill do another Movement until my Surge silently and gentle Vibrates...Thanks to Fitbit and WHO needs an Apple watch?"
_
"The buttons and navigation is easy to figure out and use."
_

Back to top         Buy on Amazon

Charging

Charging:
"My watch came with a dead battery pretty much a full charge took less than two hours so I was pretty surprised."
_
"After about 5 weeks of wearing it almost continuously (took it off for swimming and charging only), the problems began."
_
"Had I known this feature was going to make charging so inconvenient, I would have gone with the cheapest fitbit that simply tracks steps."
_
"I know some other people have had difficulties with inconsistent HR data with the Surge or Charge HR, but I haven't had any issues."
_
"I had the Fitbit charge before but the band broke on it, so if you're going to choose a Firbit choose the surge or the Charge HR"
_
"it is a great device...but, you have to charge it every two days,,,makes it hard to establish any kind of solid data pattern for exercise."
_
"My wife is wearing the fitbit charge HR which is another excellent choice."
_
"I use two different ones at the same time, (to be sure to be sure) and the Surge beats the other hands down, Setting a routine for charging seems to be the best way to keep Surge fully operational."
_
"My watch came with a dead battery pretty much a full charge took less than two hours so I was pretty surprised."
_
"The best i've gotten on a full charge is 2 days."
_
"I am replacing my Fitbit Charge which was really good as well! "
_

Back to top         Buy on Amazon

Comfortable

Comfortable:
"In a first moment, I thought that the gadget was big but after using it, I realized that I was wrong because it is comfortable."
_
"Only complaint is that it's hard to find a comfortable spot to wear it for long periods of time."
_
"Very comfortable, I worried it looking so big."
_
"Also the Charge is much smaller and far more comfortable to wear .The surge is vary annoying specially with long sleeves."
_
"I researched the Microsoft Band and saw some really negative comments about comfort - I knew that would kill my use if it was uncomfortable."
_
"The band is comfortable, and the traditional clasp addresses complaints with previous devices."
_
"I wasn't sure I was going to be able to sleep with it given the size of the display; but from the first moment I put it on I was amazed at how comfortable it was and how after just a few minutes I couldn't even tell I was wearing it."
_
"Easy to use and comfortable to wear."
_
"Also, you cannot change the wristband as well and that is not comfortable when you wear it all day."
_
"It's super user friendly, and comfortable."
_
"The sleep tracking is interesting, but I can't say how truly accurate it is, and you have to be comfortable with wearing it to bed."
_

Back to top         Buy on Amazon

Connection

Connection:
"However, their customer service is TERRIBLE, and it only works if you can connect to the internet."
_
"It provided great information, but I wasn't able to save the data due to connectivity."
_
"The GPS for me took 3-5 minutes to connect, which, again with the tech that is out there, is unacceptable."
_
"The connection to the watch is very flimsy and prone to falling out."
_
"Forget about connecting the Surge to any other equipment during exercise - this isn't compatible with any other devices."
_
"That said, it could be my phone that is at fault, as it can sometimes take a while to get a bluetooth connection to my headphones, too."
_
"It's also got the same great silent alarm features - as well as the ability to connect to your phone via Bluetooth - meaning you can get text message alerts and previews on your watch."
_
"The bonus has been the other added features such as connectivity to his phone - he likes being able to see when he's received a message from his watch."
_
"One of the great features is the ability to connect with those in your contacts who also have this watch."
_
"We keep the connections clean and all, but it's not the vendors fault."
_
"The band is tiny even in the large size Also it seems to loose it's Bluetooth connection fairly easily."
_

Back to top         Buy on Amazon

Dashboard

Dashboard:
"What you don't fully appreciate till you buy it is the dashboard."
_
"The software generally -- the dashboard -- is one of the worst software designs I have ever seen."
_
"Had it a month now and I am making sure I've got the watch on all the time and addicted to the app and dashboard and now challenging a few friends so its good fun."
_
"Won't synch, steps are no where near accurate, can not retrieve data from the dashboard."
_
"There should be a level of activity on the dashboard so that an athlete can avoid receiving the annoying badgesIf the competitive athlete and serious competitor is an audience they want to entice, the FitBit team has a long way to go."
_
"Not sure what the point of having an integrated dashboard for all of your activities is, if you're not going to be able edit and make adjustments to consolidate the info."
_
"The mobile interface and online dashboard is nice, but it doesn't work in many areas."
_
"The fun dashboard is a motivator in itself."
_
"Given my use, this is a half priced alternative to an I watch, functions perfectly using my I Phone 6 as an App device for the Dashboard and displays Caller ID and controls music from the phone as if made for it."
_
"The Fitbit app is excellent, and provides all of your stats to you in a well organized dashboard format."
_
"Website and App:The Fitbit Dashboard is great and the Android app works well."
_

Back to top         Buy on Amazon

Display

Display:
"After 5 days of drying out the display is now working but the water damage to the screen is visible."
_
"It tracks your heart rate using Fitbit's Pure Pulse system, and while it is mainly accurate, it can sometimes display wrong results or have a delay in those results."
_
"The heart rate monitor on it half the time does not display anything, and the other half it is just wrong (compared to chest strap heart rate monitor it is 20 - 30 bpm lower)"
_
"Display is broken."
_
"After less than one week the HR sensor broke and it got moisture under the display."
_
"I was so disappointed in its display, the display was nothing like pictures, it was dull and weak, may be I got a defective piece and also the design was bulky and felt cheap."
_
"The display died making this pretty much unusable."
_
"Reading information on the watch is easy due to the backlit E-Ink display, day or night."
_
"I decided to go with it since I liked the size and display."
_
"I wasn't sure I was going to be able to sleep with it given the size of the display; but from the first moment I put it on I was amazed at how comfortable it was and how after just a few minutes I couldn't even tell I was wearing it."
_
"I'd like to shower in mine, have it correctly detect sleep automatically, have a nice colorful display on a sleek wrist worn device that provides real time data, and an interface dashboard that works all the time."
_

Back to top         Buy on Amazon

Exercise

Exercise:
"I have found the heart rate mode inconsistent in all exercise activities."
_
"I challenge myself to find exercise in the smaller parts of the day, whether it be walking to the other side of the building - and up the stairs - to use the restroom, or doing a couple laps around the building after lunch."
_
"I love the fitbit ecosystem, but the surge isn't accurate for Insanity Asylum type exercise programs."
_
"When he finally understood that my HR was inaccurate he stated that the surge can't pick up an accurate HR during exercise."
_
"If you respond to challenges, this will bump up your exercise level and frequency."
_
"Yes heart rate monitor may not be most reliable during intensive exercise but its better than nothing or having to wear heart strap."
_
"Great tool to keep me inspired to exercise and replaces my bicycle computer."
_
"Ever since doing that, my heart rate is totally accurate during exercise."
_
"Good way to track he exercise you do when set with satellite."
_
"Actually I exercise with a tiny Nokia in my pocket and I delighted to be freed from my iPhone 6+.SLEEP I love metrics and find the information on my daily sleep habits very helpful."
_
"Surge does a wonderful job of counting steps, calories and exercise, but it is very difficult to see on the display due to the dimness."
_

Back to top         Buy on Amazon

Experience

Experience:
"Hope this helps someone add dropping this much money for such a disappointing product experience."
_
"I did not experience this issue but some complain that it comes after 6 months."
_
"Completed the customer service experience by accusing the customer of being frustrated and asking for documentation that I told them didnt exist in previous emails."
_
"Thats how you turn an unpleasant feeling of owning a malfunctioning unit to a positive experience."
_
"This was the fault of their sizing guide, as I went against my own experiences with watches and followed their recommendation."
_
"With respect to the heart rate (HR) problem that other users experience, he says that he has so far not encountered it."
_
"My experience with this watch has been good for the most part."
_
"Other than that I have had good experience with the device performance and it does what it was built to do but the band quality issues are way too important to ignore for a $250 device thus the 2 star review.."
_
"Overall I think this watch and the associated software do a brilliant job and I'd recommend Fitbit stuff from previous experience."
_
"I am now trying to switch it back to the left hand wearing it further up the arm above the current rash...but given my current experience I am not sure I am going to be able to continue to wear it."
_
"This was the fault of their sizing guide, as I went against my own experiences with watches and followed their recommendation."
_

Back to top         Buy on Amazon

Fit

Fit:
"I am an solid Medium woman and the Surge fits very large and uncomfortable on my wrist."
_
"this seems okay, had problems but fit bit support was very good."
_
"The small size fits me just fine (I was a tad worried even that size would be too big!"
_
"You can challenge friends to fit it challenges- Fairly accurate BPM.- The phone app is an easy way to sync while on the go."
_
"Plus the fit bit challenges with friends are pretty motivating! "
_
"Too bulky and doesn't fit well on small wrists"
_
"So when I got the large I was concerned it might be too small for me, but it fits great."
_
"Seems like good plastic, but the protectors do not fit the Fitbit Surge."
_
"But I would recommend The Surge to anyone who is serious about being fit and losing weight, I haven't looked back Thanks Fitbit."
_
"this seems okay, had problems but fit bit support was very good."
_
"Stopped holding charge after 5 months... was a great watch fit but before this."
_

Back to top         Buy on Amazon

Fitness

Fitness:
"The only fault about this fitness watch is it only comes in three sizes; small large and extra large..."
_
"It is a fitness tracker, but misses in my opinion."
_
"No reason for a fitness band not to be able to get wet."
_
"It is not as accurate as a true GPS fitness monitor with Heart Rate for exercising (Garmin), but offers a great compromise for an all in one 24 hour activity tracker with fitness monitoring capabilities."
_
"Well, the Apple watch is definitely fine craftsmanship but its fitness apps are terrible."
_
"The best fitness product you can buy!"
_
"Track all of your fitness goals easily."
_
"I love it it has really helped me get my fitness plan together."
_
"Never been so motivated to challenge myself and improve my goals for fitness."
_
"I wish it was as easy to use as some of the other fitness app, such as MyFitnessPal."
_

Back to top         Buy on Amazon

Fun

Fun:
"Had it a month now and I am making sure I've got the watch on all the time and addicted to the app and dashboard and now challenging a few friends so its good fun."
_
"Once you learn by trial and error with pounds of frustration how to sync with your Android is a fun device to keep you motivated"
_
"Pros:- the pedometer function seems pretty accurate when compared to the pedometer I used to wear on my belt during the day- the Fitbit app is intuitive and fun to use (I especially like the challenges and being able to compete with friends and family in step competitions during the week)- the GPS is great (I've heard horror stories about GPS watches struggling to locate a satellite signal, but the Fitbit Surge never takes more than 30 seconds to find a signal for me)- the watch has a backlight for nighttime dim lighting- comfortable to wear- fashionable compared to some running watches fitness bands I've seen- the battery charges super fast (mine goes from dead to full charge in just a little over an hour)Cons:- the GPS drains the battery (my rough estimate is that I can get maybe 6 hours of battery life when the GPS is on; without the GPS functionality turned on I probably get 5-6 days of use out of the battery)- I sometimes have doubts how accurate the HR monitor actually is; the relative changes in HR seem correct but the absolute value of my heart rate is suspectWhen all is said and done, I love my Fitbit Surge."
_
"Competing with other people on daily walk challenges is fun as well."
_
"While not perfect, it looks like it will be a fun toy to help motivate me in my fitness goals."
_
"It's fun to see where you ride you bike around and it's pretty accurate on distance and mph."
_
"On the whole, while the Surge is kind of fun, it does not do any one thing particularly well."
_
"Plus, it's fun to connect with friends, and the activity groups have been so nice and helpful so far!"
_
"Had it a month now and I am making sure I've got the watch on all the time and addicted to the app and dashboard and now challenging a few friends so its good fun."
_
"If you are looking for this type of monitor, It is tough to beat as it tells you everything you want to know, and emails you when you have achieved a particular goal which is quite fun really, so all in all the best monitor I have had."
_

Back to top         Buy on Amazon

Monitor

Monitor:
"The accuracy of the heart beat monitor is not as good as say that of heart rate monitors which can be strapped to one's chest, but it is good enough to give you a figure which is within 10-15 beats per minute of more accurate devices."
_
"Dislikes:-Heart Rate Monitor: This has been a bit of a disappointment for me."
_
"(Did Fitbit intentionally leave out a display in seconds so we couldn't verify the accuracy of the heart rate monitor? )"
_
"I knew the HR function wasn't perfect (but pretty good for a non-chest strap monitor) for example."
_
"HR monitors are not great for me as the generic formula isn't accurate for me anyways, I often ran at over 100% with my chest strap monitors."
_
"Ever since I got the first of my many heart rate monitors about 15 years ago I've been disappointed that they didn't do more."
_
"Heart rate monitor: I found that the heart rate monitor to be very good in accuracy, though at times it would disconnect when even walking."
_
"I know that wrist worn HR monitors are inherently less accurate than a chest strap and it was a bit of a gamble to invest in one in the first place."
_
"When worn properly it's accurate and it monitors all day vs. the Garman heart monitor that is torn around your torso."
_
"Love the heart rate monitor.3."
_
"The interactive software is nice to use for logging my fitness progress and having friendly competition with others but it makes me question how accurate THEIR Fitbit monitors are."
_

Back to top         Buy on Amazon

Monitoring

Monitoring:
"Some sports enthusiasts complain that he heart rate monitor is not accurate enough but I find it a decent compromise for my needs."
_
"All other functions are great but this makes the device really hard to love especially since heart rate monitoring was a major reason that I bought it."
_
"When wearing in sleep, although it provides crucial heart beat rate monitoring, it is also a little uncomfortable on my wrist, so most of the time I chose to take it off before going to bed with defeats the purpose."
_
"The heartrate monitor gets really annoying after about a week."
_
"Heart rate monitor is not fully accurate, and even with a large, the wrist strap is too small to be able to place it 3 finger-widths above the wrist bone, and I do not have large arms."
_
"Yes heart rate monitor may not be most reliable during intensive exercise but its better than nothing or having to wear heart strap."
_
"The heart rate monitor is off when I am running, but a bit more accurate when I am walking."
_
"I love the sleep monitor."
_
"People have complained that they cannot see higher heart rates with the Surge, I have been able to accurately monitor my heart rate when it's in the 160s and even 170s."
_
"The continuous heart rate monitoring has been amazing, too."
_
"I am now able to wear the watch a complete week to monitor my daily activities HR sleep along with 3 runs before having to charge it."
_

Back to top         Buy on Amazon

Motivating

Motivating:
"Plus the fit bit challenges with friends are pretty motivating! "
_
"Great motivator, especially when you challenge friends."
_
"That said, the ability to track activities and have it synch automatically with the Fitbit App on my smartphone and to my online Fitbit account has been a great motivator."
_
"The fun dashboard is a motivator in itself."
_
"Easy to wear & a good motivator to monitor your fitness, nice & easy to use software, interfaces with Iphone & Macbook perfectly, only one drawback its not waterproof! "
_
"Overall performance is good for motivating yourself to do more exercise each day though stairs not quite accurate when you drive to the high floor of car parking , my surge did count it as well."
_
"Great motivator to keep in shape."
_

Back to top         Buy on Amazon

Movement

Movement:
"A 50 minute, intense cardiovascular routine that involved full-body movement, had wrong data for heart rate, steps, and calories burned."
_
"Second: Terrible sensitivity: it is so sensitive that it tracks movement that does not exist."
_
"My guess is that it just cannot get solid readings when there is active movement and the missing numbers impacts the average slightly."
_
"The surge is an accurate information gathering device about your daily movements inluding heart rate changes, eating habits, exercise monitoring and sleeping patterns."
_
"Great way to track your movement throughout the day."
_
"So, if you are more interested in movement tracking and not so worried about tracking workouts accurately, then this is a fine tool for you."
_
"The calorie burn is not accurate, the step counter is only somewhat accurate if you don't make any sudden movements and never drive, the sleep monitor shouldn't attempt to tell you how often you were awake because that isn't accurate either."
_
"It works great as movement activity tracker when not working out (just like Fitbit charge -no HR) and hooks up with chest strap and records accurate calorie data during workout."
_

Back to top         Buy on Amazon

Moving

Moving:
"It challenges me to get my butt up and get moving"
_
"I do wish there was an option to turn the pedometer function off separate from the heart rate because like today when I was at home on the couch watch the NFL playoffs, the surge counted an extra 600 steps because I was moving my arm on the couch, that's the only thing that is a downside."
_
"As soon I started moving my arms to any significant degree, problems began."
_
"That aside its the integration of the watch, the app and the web site that combine to do a great job of showing you how much you're moving, walking or riding."
_
"(He's a soldier, so It's vary rare that I am able to keep up, but it keeps me motivated to keep moving."
_
"Firmware: It is nice to see that Fitbit is moving to OTA firmware updates which is great practice for any company doing fitness bands and is starting to become the standard."
_
"Other than that I love it, all my friends are moving away from Jawbone and to Fitbit and we are much happier"
_
"Best watch ever keeps you moving"
_

Back to top         Buy on Amazon

Music

Music:
"Playing music which is big part in my workouts was a hassle."
_
"Also, Surge apparently still has problems with text notifications music control on Android phones."
_
"Music player doesn't work very well, if at all, which was one of the main selling points for me."
_
"I was never able to sync it with my iPhone to control music - even after following directions."
_
"I removed another star because (1) I am unable to access the music feature; (2) It counts me taking a significant number of steps and distance moved when I am just sitting having dinner with friends and chatting (I assume it is my arm movements)."
_
"My biggest complaint with the watch would have to be that the music controls are only currently available for iphone users."
_
"Love i can skip music from the watch rather than keeping taking out my phone."
_
"I love the various exercise features, music control and the whole format of the device."
_
"The music feature is great... again pretty basic."
_
"The extra features of music control, reading text messages are nice as well."
_
"The music control doesn't seem to work well with Android."
_

Back to top         Buy on Amazon

Quality

Quality:
"I am just worried about the overall quality at this point and thus just going to use tracking fitness software for my Pebble Time."
_
"Disappointed in for its build quality."
_
"As a 249.99 USD super watch, I have to say, it seriously disappointed me for the poor quality, and even not to mention the terrible battery range."
_
"This disappointed me because almost every single quality band on the market today has a user changeable band, seems to be a basic requirement now a days."
_
"Mio quality is bad (it failed after 8 months of use) and its software does not provide many features."
_
"Very disappointed in the quality, should be much more durable!"
_
"Love this watch- quality is good, distance count, pulse, steps, calories burned,floors, all quite accurate,would definitely give it two thumbs up!"
_
"Other than the inaccuracy with heart rate monitoring, I found that the quality control on my Surge was exceptional."
_
"The GPS works pretty well and I was extremely pleased with the quality of FitBit's app and website."
_
"Impressed with the build quality and ease of setup."
_
"An unexpected benefit... the fitbit was showing my sleep quality was pretty bad, even trying both sensitivity levels."
_

Back to top         Buy on Amazon

Reliable

Reliable:
"I do not recommend, wait for a better company to come out with a more reliable product."
_
"When I learned about the features of this watch I though it was time to replace an Adidas MICOACH SMARTRUN that has been very reliable but had the disadvantage of not being waterproof and its battery life is a problem."
_
"You'll never get reasonable and reliable HR readings from this watch."
_
"Heart rate tracking has not been perfect for me, but it has been fairly reliable at rest, during moderate activity and during runs."
_
"Very easy to use and very reliable! "
_
"I've actually taken to tracking my runs with my smart phone using Strava, or similar Apps, b c my phone's GPS is so much more reliable and accurate."
_
"I want to hate Garmin for their insistence on using ant+, but I can't fight that their gear has always been accurate in any workout, rock solid and reliable, and totally functional if not expensive."
_
"Otherwise I like the Surge- it's comfortable, is very reliable with the message and phone notifications."
_
"The bad:- GPS takes several minutes to adjust for elevation (even after it's supposedly locked on).- While it's nice to have HR monitoring without a chest band, it's pretty inaccurate when you're in motion; only the average is reliable."
_

Back to top         Buy on Amazon

Run

Run:
"I live in a humid area (Washington, DC) and after having this device for about a month and loving it (it's getting me to walk, run, and workout more), I have been severely disappointed that the under side of the screen has started to fog up and show condensation that I have repeatedly try to remove by sealing the device into a bag of dry rice, etc."
_
"And the battery life was terrible, it was barely able to complete two runs between charges (and I used the watch only as a fitness device).I like the Fitbit Surge!"
_
"The only caveat I would offer on this is the watch bands run a bit on the small size."
_
"A few times I've sworn the GPS was wrong (I run a lot of familiar paths I've taken for a few years), but 95% of the time it seems to be right on the money."
_
"Other problems: There is an Exercise mode, AND a Run mode."
_
"It is true the Surge has GPS, but due to the limitations of FitBit's web service, you won't be able to do much analysis of outdoor runs or bike rides."
_
"I love that this watch has and HR that runs constantly which allows me to track both my resting and active HR."
_
"The run function is awesome and I love being able to see all my stats on my phone after."
_
"Quite good really appreciable the accuracy of the GPS is quite precise battery runs for 3 and maximum 4 days in totality value for money Vaibhav DElhi India"
_
"And the battery life was terrible, it was barely able to complete two runs between charges (and I used the watch only as a fitness device).I like the Fitbit Surge!"
_
"If I had one request I'd make of Fitbit; please let me run more than one device on my app- it's cumbersome to have to discontinue,(as opposed to just switch), a device to load another one, and it would also be nice to have my nephew on my app too... other than that, they are improving the software regularly and I LOVE IT!"
_

Back to top         Buy on Amazon

Sensor

Sensor:
"The non color screen and the light sensor are not all that great."
_
"After less than one week the HR sensor broke and it got moisture under the display."
_
"I've also noticed that as I get sweaty and happen to be in direct sunlight, the heart rate sensor fails to work."
_
"Inaccurate HR sensor, therefore I cannot recommend this product."
_
"Unfortunately I wiped it off of the sensor before I realized that it was dried sweat."
_
"I also switched to a model that uses a chest strap for heart rate, because the optical sensor just wasn't comfortable for me."
_
"First the pros: the heart rate sensor ad algorithms are great and work fine."
_
"But again with technology changing, sensors are becoming less expensive, smaller and easier to put in devices other companies are jumping on board and Fitbit is just sort of playing catch up or meeting the status quo."
_
"I love that I don't have to have a cadence sensor attached to my shoe."
_
"The heart rate sensor is accurate for activities where you are not using the hand with the Surge for any weight work."
_
"If you want heart rate feedback and GPS functionality, save your money (up to $100 depending on where you buy) by going for the Polar M400 with an H7 Heart Rate Monitor (my personal favorite activity tracker), since it offers significantly greater accuracy with the chest strap than any optical sensor currently can provide and includes a number of features that the Surge simply does not - full waterproofing to 30m, 30-day battery life between recharges (without GPS turned on), a non-proprietary charging cable, more feedback details about your training, full smartphone notifications (including anything your iPhone or Android device will display in its notification center), and much greater independent functionality (such as the ability to set an alarm from the watch itself instead of relying on the app)."
_

Back to top         Buy on Amazon

Shower

Shower:
":This is confusing, Fitbit says don't wear it in the shower, but its supposed to be water resistant."
_
"Cons would include battery life (it only holds a charge for me for two or three days not five to seven days), it is water resistant but not recommended to wear in the shower or swimming (and after a good sweaty workout Fitbit recommends taking it off to clean and dry off) I never took my Flex off, the time splits are slightly off on the Surge but correct when it loads on to your phone's Fitbit app, and twice the GPS was showing that I was off the road by 30 feet which I was not."
_
"I am trying out just sticking it on the charger every morning while I am in the shower.4) Reading a text on the watch is not that easy for longer texts."
_
"I wore it loosely, took it off each day for an hour to charge as well as charge in the shower."
_
"I only take the watch off to swim shower as this watch isn't waterproof (which is the only downside)."
_
"Its not that hard to charge it up while I take a shower, I mean it fully charges from empty to full in about 30 minutes! "
_
"I plug it in to charge while I shower and otherwise wear it comfortably all day and night."
_
"I only take it off to shower and it works perfectly."
_

Back to top         Buy on Amazon

Sleep

Sleep:
"The sleep data is very confusing"
_
"I'm not sure whether the Fitbit people think completely wrong is an acceptable level of accuracy or whether sleep tracking is a bogus feature fraudulently included in the feature set purely for marketing purposes."
_
"STEP COUNTER NOT THAT ACCURATE, SLEEP TRACKER SAYS I DIDN'T SLEEP SOMETMES."
_
"i use it to keep track of calories and log food verse set goalsi have found when i track activities its not all ways accurate but very close 'i really like that it tracks my sleep patterns and shows awake times and restless time and keep track for my sleep apnea"
_
"It tracks sleep but I find it hard to sleep w it on due to the size."
_
"I was very pleased with the step and activity tracking, along with the sleep tracking."
_
"I love the sleep monitor."
_
"Strongly recommended for anyone who's looking for a watch that can track you sleep, tells you how many steps you take in a day, and has GPS."
_
"Great product, track your daily sleep patterns, heart rate, steps walk and run, it even has GPS!"
_
"It is comfortable and I can sleep with it."
_

Back to top         Buy on Amazon

Sleeping

Sleeping:
"But the watch closing mechanism broke while i was sleeping..after only 30 days of use."
_
"Where it falls short is that it frequently loses track of my heartbeat, it is uncomfortable for sleeping, and the battery life on it is non-existent if you use any of the GPS-based exercises."
_
"I can see when I woke up or had problems sleeping and it seems to be fine."
_
"- The band is really flexible and comfortableCONS: There are really only a couple and they are relatively minor - It is a little bulky so sleeping with it on isn't very comfortable so more often than not I take it off at night."
_
"For the most part HR accuracy was not my biggest concern as I wanted the device for resting HR and more specifically during my sleep (Hate sleeping with a strap)."
_
"There is a variety of options to track various activities from running to workout to sleeping and they all work well."
_
"I wear it to sleep (I recommend when sleeping to switch it to your other wrist to give your primary one a break), I wear in to work, workout, running, sitting, etc."
_
"Only thing is its a bit bulky for sleeping not the most small device other than that its a great device."
_
"The sleeping patterns automatic monitoring is great."
_
"I am really enjoying this watch, I wanted to know more about how I was sleeping and it does that and so much more."
_

Back to top         Buy on Amazon

Software

Software:
"works better than other activity fitness trackers I tried prior, good value for price.. Software is great, most trackers dont have very good integration with software, this works very well with their own and 3rd part apps."
_
"I am sure a firmware update would probably address this problem as it looks like a software issue.3."
_
"I don't' think Fitbit is going to be able to change this inconsistency through firmware or software updates due to the anatomical limits of the technology."
_
"The software generally -- the dashboard -- is one of the worst software designs I have ever seen."
_
"If I had one request I'd make of Fitbit; please let me run more than one device on my app- it's cumbersome to have to discontinue,(as opposed to just switch), a device to load another one, and it would also be nice to have my nephew on my app too... other than that, they are improving the software regularly and I LOVE IT!"
_
"Friendly software, Ergonomic wristband and helpful statistics are some of the characteristics of this device."
_
"Great software."
_
"Easy to wear & a good motivator to monitor your fitness, nice & easy to use software, interfaces with Iphone & Macbook perfectly, only one drawback its not waterproof! "
_
"Although the product works well, (great functional operation and software, you can not wear it for long as it presents a health hazard in that the band causes a rash if worn for more then a few days."
_

Back to top         Buy on Amazon

Strap

Strap:
"The screen stopped working within 2 months, the battery goes dead very quickly, and now the strap is broken."
_
"I would love another Surge because of the capabilities and tracking with no chest strap, unfortunately not unless they move in a new direction for their band."
_
"My strap broke on my first Surge, so I contacted the company and I sent pictures as proof of the break, they swiftly sent me another device (no frills and no drama); AMAZING Customer Service!"
_
"The heart rate monitor on it half the time does not display anything, and the other half it is just wrong (compared to chest strap heart rate monitor it is 20 - 30 bpm lower)"
_
"Heart rate monitor is not fully accurate, and even with a large, the wrist strap is too small to be able to place it 3 finger-widths above the wrist bone, and I do not have large arms."
_
"I have since developed a rather uncomfortable rash where the strap retainer contacts my skin on the bottom of my wrist."
_
"The strap is comfortable and relatively adjustable."
_
"If you have to adjust your watch bands to the largest width to accommodate your wrist size you will probably be able to get away with the Large, but I now have the XL which has a very XL strap."
_
"Works great great and does everything I need, without a chest strap!"
_
"When I exercise, I have found that if it is not positioned in the right spot on my wrist, the heart rate is not accurate, I have found the correct spot on my wrist for it to be accurate as compared to two different chest strap monitors, a Garmin watch and an Omron watch."
_
"Since I had read other reviews on the subject, I decided to wear it while also wearing my Timex Ironman watch with heart rate strap which I had previously validated as accurate against another Polar HR strap (both straps were spot on with one another)."
_

Back to top         Buy on Amazon

Support

Support:
"Never get any text or phone notifications, the Surge is plagued with problems in that area and they don't bother with any support."
_
"this seems okay, had problems but fit bit support was very good."
_
"The technical support does not seem able to understand or take appropriate actions to remedy these short comings."
_
"I phoned Fitbit customer support and reported the problem."
_
"I could not be more pleased with Fitbit as a company, staff and Customer Support Team,Truly a 6 Star operation."
_
"There was no tech support to call, so I returned the watch very disappointed."
_
"HRM seems pretty accurateSleep tracking is kind of funWarranty support, should you need it, is EXCELLENTCons:Wish I could use the pedometer for running while NOT on a treadmill - like if I'm in a poor GPS environmentWatch sticks up a bit - gets caught on things and makes it susceptible to wearBand apparently not replaceable (see below)Most common question: Is that an Apple watch?"
_
"this seems okay, had problems but fit bit support was very good."
_
"On-web support is outstanding, and an unexpected, but amazing feature is how quickly it recharges when you need to do that."
_
"I've had great success with Fitbit's customer support over email in the past so I wrote an email and waited."
_
"The support community is really great too."
_

Back to top         Buy on Amazon

Swimming

Swimming:
"It measures my heart rate, helps track my daily activity, battery lasts a looooong time 5 days at least, water proof (although they dont recommend it for swimming)."
_
"This is very inconvenient, and even dangerous (swiping and biking is not always easy) or impossible (swiping with a wet watch when swimming).The Fitbit website is poor."
_
"After about 5 weeks of wearing it almost continuously (took it off for swimming and charging only), the problems began."
_
"The only downside it doesn't recommend swimming."
_
"Having to keep track of its cable is a pain and they cost 20 to replace.4) It's not water proof which stops me from using it sail and swimming which are two activities I love.5) The watch is missing all the simple standard features you would expect on a sports watch such as stop watch, count down timer, multiple alarms and dual time zones."
_
"Now not recommending wearing it when swimming."
_
"Exercise options are pretty good, but is only splash proof so no swimming with it unfortunately."
_
"Having to keep track of its cable is a pain and they cost 20 to replace.4) It's not water proof which stops me from using it sail and swimming which are two activities I love.5) The watch is missing all the simple standard features you would expect on a sports watch such as stop watch, count down timer, multiple alarms and dual time zones."
_
"However, using the sensors it has it could be programmed for swimming and be pretty accurate."
_
"It says it is resistant up to 5 ATM but then you get specific recommendations that you should not take it in the shower...and why is there not a swimming option?"
_

Back to top         Buy on Amazon

Sync

Sync:
"This item does not sync easily with my Samsung Galaxy S5."
_
"I am currently having problems with it synching."
_
"I have had some problems with the watch syncing to my android phone."
_
"I was disappointed that it did not sync with the health kit."
_
"# The things I did not like* It is expensive* The charging connector is unique* It is not waterproof* It does not measure heart rate correctly* It does not sync well with other platforms* GPS is inaccurate (1)* It does not measure sleep well (1)* Has very little sleep stats* There is no default cycling activity (they advertise with cycling photos) (1)* You either have Bluetooth music control of you have call and SMS notification* No smart wake up feature (wake up after enough sleep during light sleep cycle)(1) Fixed or improved with firmware 16.31.5.8# The things I likedIt has rather seamless integration with the very well designed and friendly Android app and its web environment."
_
"On mine the set up was buggy and it often failed to sync."
_
"Surge is good but hasn't synced properly since I added the One to the account."
_
"The app is great, it syncs well with other apps I like to use (weight watchers, my fitness pal, run keeper)."
_
"It syncs with my iphone without a problem and you can see your and your friend's stats either on the app or the website."
_
"It's amazing how it syncs up with his iPhone."
_
"all works very well , would love to be able to sync with strava too ,Also bought the Ario scales and now I need to get some serious exersise !"
_

Back to top         Buy on Amazon

Track

Track:
"The device is unable to accurately track 1) when you fall asleep, 2) when you wake up, or 3) the quality of your sleep."
_
"Had I known this feature was going to make charging so inconvenient, I would have gone with the cheapest fitbit that simply tracks steps."
_
"Where it falls short is that it frequently loses track of my heartbeat, it is uncomfortable for sleeping, and the battery life on it is non-existent if you use any of the GPS-based exercises."
_
"It did dump the previous' day's food log once which was annoying since it was already painful to track caloric intake but it only happened that one time (in 5 days).I returned it due to the inaccurate HR during high intensity workouts."
_
"i use it to keep track of calories and log food verse set goalsi have found when i track activities its not all ways accurate but very close 'i really like that it tracks my sleep patterns and shows awake times and restless time and keep track for my sleep apnea"
_
"I love that this watch has and HR that runs constantly which allows me to track both my resting and active HR."
_
"Track all of your fitness goals easily."
_
"I love that it tracks cycling and hiking."
_
"Strongly recommended for anyone who's looking for a watch that can track you sleep, tells you how many steps you take in a day, and has GPS."
_
"Great product, track your daily sleep patterns, heart rate, steps walk and run, it even has GPS!"
_

Back to top         Buy on Amazon

Tracking

Tracking:
"A lot can build up in there (sweat, dead skin), and for best performance tracking you'll want to keep it clean."
_
"works better than other activity fitness trackers I tried prior, good value for price.. Software is great, most trackers dont have very good integration with software, this works very well with their own and 3rd part apps."
_
"I would love another Surge because of the capabilities and tracking with no chest strap, unfortunately not unless they move in a new direction for their band."
_
"The heart rate tracking is not accurate."
_
"It is a fitness tracker, but misses in my opinion."
_
"This is the only fitness tracker that I have ever purchased so I can't give an accurate comparison, but I can say that it performs exactly as expected and helps motivate me to exercise and lower my resting heart rate."
_
"I've also purchased the fitbit scale which is great for tracking your weight daily"
_
"I was very pleased with the step and activity tracking, along with the sleep tracking."
_
"A lot can build up in there (sweat, dead skin), and for best performance tracking you'll want to keep it clean."
_
"I absolutely love tracking my steps, maintaining my food diary, monitoring my heart rate and customising my diet based on my activity."
_
"Love this watch tracker."
_

Back to top         Buy on Amazon

Treadmill

Treadmill:
"I had some problems with the distance using a treadmill, but I cured it by adding two inches to my height in my profile."
_
"Measurements: Heart rate is not accurate, I was running on a treadmill and the watch was saying 160 b min whereas I had 2 measurements saying 135.Overall I am disappointed with this product, showing that FitBit is not ready to make the jump to smart watches yet."
_
"I have found it to be extremely accurate with my heart rate and GPS, but not perfect with treadmill run distance or the number of floors climbed (which is not a big deal to me.)"
_
"During runs it was fine but when doing other activities that involved using your arms--weights, pull ups, push ups, rowing, I also got inconsistent readings when running on a treadmill or working out on a Nordic Track."
_
"The short version: Inaccurate Heart Rate during exercise that isn't treadmill, Decent Watch Features, Horrific customer Service."
_
"I do see huge discrepancies on my treadmill and elliptical distance but the steps are still accurate so that helps."
_
"Pros:-Watch is comfortable to wear-Workouts are varied and easy to track-Music control paired well with my tablet-I got really accurate readings when I would run on the treadmill(or free run)-Long battery life."
_
"Well, it does just fine if you're strolling along on a treadmill, but when I workout I sweat, and the Surge can't keep track of my heart rate on my wrist while I sweat."
_
"I slow-ran 4k on treadmill this Sunday and it logged 3300 steps, well I did not count every single one of them, but about 800-900 steps are missing."
_
"The step count was inaccurate, as well as treadmill mileage."
_

Back to top         Buy on Amazon

Wake

Wake:
"The device is unable to accurately track 1) when you fall asleep, 2) when you wake up, or 3) the quality of your sleep."
_
"It is extremely weak, and sometimes is not able to wake me up, however it is decent for just an alarm to remind you."
_
"- The alarm is silent, but vibrates enough to wake me up- Challenge Mode."
_
"It is the best way to wake up for me, and a great reminder to keep with me and keep me on track for my fitness goals and training."
_
"ALTHOUGH, the watch does automatically recognize that you've gone to sleep (I'm assuming based upon the heart rate and stillness), but I have to adjust the times to make my bedtime and wake time more accurate.2.)"
_
"The vibrating alarm clock feature works very well and I wake up in the mornings fine."
_
"Moving up from the Flex, I am also enjoying the added benefits of automatic sleep tracker (seems to be good at detecting when I go to bed and when I wake up; however, if I read in bed before going to sleep, it counts it as sleep time as I haven't moved) and the ability to count stairs."
_
"I've gotten good at loosing the strap without having to wake up too much."
_

Back to top         Buy on Amazon

Waterproof

Waterproof:
"Easy to wear & a good motivator to monitor your fitness, nice & easy to use software, interfaces with Iphone & Macbook perfectly, only one drawback its not waterproof! "
_
"Not being waterproof and it's a little bulky are some negatives."
_
"The other thing that frustrates me about this thing is that it is not waterproof."
_
"The only cons I have are - you can't use it for swimming cause its not waterproof to cycling tracking is hard to do because it can only do spinning, which only measures your heartbeat by minutes."
_
"When I learned about the features of this watch I though it was time to replace an Adidas MICOACH SMARTRUN that has been very reliable but had the disadvantage of not being waterproof and its battery life is a problem."
_
"The only problem I have is that it's not waterproof."
_
"Easy to wear & a good motivator to monitor your fitness, nice & easy to use software, interfaces with Iphone & Macbook perfectly, only one drawback its not waterproof! "
_
"For $250 there are a ton of better trackers that are geared towards fitness that come with a chest heart rate monitor which are MUCH more accurate and are GPS enabled, are truly waterproof and meant for swimming."
_
"I only take the watch off to swim shower as this watch isn't waterproof (which is the only downside)."
_
"Good but the waterproof should be better!"
_
"It was between this and the Vivoactive (which I think I would be equally happy with) - Not waterproof but that's not a big deal to me."
_

Back to top         Buy on Amazon

Wearing

Wearing:
"I used to get frustrated wearing a watch and a FitBit (I was a Flex user)."
_
"Unfortunately for me after about 1 month of wearing this I got a very bad skin irritation and could not where it anymore."
_
"My only knock is that for me personally it became uncomfortable after wearing it all day."
_
"I really liked the idea of not wearing a chest strap, but I ended up without a good HR monitor."
_
"In addition, the size of the watch makes it very uncomfortable when wearing business shirts-- the cuff barely goes around the face-- though the shirts are custom made for a larger watch face."
_
"I am not generally susceptible to such problems, but I developed a rash from wearing my Surge."
_
"I wasn't sure I was going to be able to sleep with it given the size of the display; but from the first moment I put it on I was amazed at how comfortable it was and how after just a few minutes I couldn't even tell I was wearing it."
_
"My wife is wearing the fitbit charge HR which is another excellent choice."
_
"Either way, I'm happy to continue wearing the watch."
_
"In the running mode wearing the Surge normally works best."
_
"Love wearing this at work and is perfect for running."
_

Back to top         Buy on Amazon

Weight

Weight:
"I started out last august weighing 14'10'' and now I weigh a much healthier 12', it hasn't been easy as I have an underactive thyroid."
_
"It quickly became apparent to me that I was missing an important piece of weight loss the puzzle though."
_
"I don't do anything crazy with it, lift weights, intervals on an elliptical, babied it constantly and it failed."
_
"That 5-6 day battery life involves 24 hour wearing and 30-60 minutes a day of tracked exercise (weights yoga spinning).The main complaint I have with this would be that the band is not replaceable...the band will break some day...hopefully Fitbit will be cool about it :) The other thing I'd like to see is a matte finish to the screen...it's just too reflective in some environments and can irritate people catching the reflections or drive your cats nuts."
_
"The watch is not comfortable to wear when weight lifting, as itcan pinch the wrist and does not really leave room for gloves or wrist wraps."
_
"However, the main reason I bought this watch was to track my heartrate during workouts (mainly when lifting weights) and unfortunately, the watch does not do this well, hence the low rating."
_
"I've also purchased the fitbit scale which is great for tracking your weight daily"
_
"The app is great, it syncs well with other apps I like to use (weight watchers, my fitness pal, run keeper)."
_
"But other than that the watch is comfortable and lightweight..."
_
"I have recently been using the Weights function and rarely is the heart rate accurate."
_
"As a thin guy who's more concerned about gaining weight while still exercising, the Fitbit is great for taking the anxiety out of whether or not I'm doing too much cardio for my calorie intake."
_

Back to top         Buy on Amazon

Workout

Workout:
"I live in a humid area (Washington, DC) and after having this device for about a month and loving it (it's getting me to walk, run, and workout more), I have been severely disappointed that the under side of the screen has started to fog up and show condensation that I have repeatedly try to remove by sealing the device into a bag of dry rice, etc."
_
"It was working great and it really motivated me to workout and do challenges with friends."
_
"So if you plan on using the Surge for high intensity workouts, I don't recommend it."
_
"This fitness watch was appealing to me for a few reasons- Ability to track my heart rate and sleep quality at all times, automatically- Ability to control music on my phone (when I run I have my phone in my backpack so it's difficult to control...)- Notifications for incoming phone calls (again, can't easily reach my phone on some workouts)- The ability to see the time (of course, it's a watch!"
_
"Playing music which is big part in my workouts was a hassle."
_
"It also doesn't measure HR well during high intensity workouts."
_
"There is a variety of options to track various activities from running to workout to sleeping and they all work well."
_
"If you are looking for an accurate read of your HR during exercise, in particular interval workouts or high intensity workouts, the HR reading is off anywhere from 15-30 BPM."
_
"The app is great for logging food, syncing workouts and steps, and setting goals."
_
"HR tracking lags behind on sudden changes but is overall adequate at tracking during workouts and during times of rest."
_
"I love it ... until I workout."
_

Back to top         Buy on Amazon
Comments: