Find us on Facebook
More keeppies by Review Summary
Plantronics Black Marque 2 M165 Bluetooth Headset - BTM165BK by Review Summary ,  Nov 2, 2015

You are considering to buy this product but can not go over hundreds and thousands of reviews? This is just because there are too many of them. Would you like to have review summary with all positives and negatives presented on a single page? Here you are! We have developed a unique algorithm summarizing thousands of user reviews and presenting you with a product report. We hope this report will be useful in your decision. Enjoy!

Top of the page

Plantronics Black Marque 2 M165 Bluetooth Headset - BTM165BK
Report Date: 01/02/2016
Based on 365 customer reviews
Overall satisfaction: 4.1
Returned or considering to return: 2.5%

Buy on Amazon

Frequently Mentioned by Customers:


Individual Feature Rating
Fit5.0   above average
Battery4.7   above average
Light4.3   average
Comfortable4.2   below average
Price4.2   average
Bluetooth4.1   average
Sound4.1   average
Quality4.0   below average
Voice3.9   average
Charging3.3   below average
Size3.3   below average
Noise3.1   below average
Volume2.7   mediocre


Quotes from the Reviews - What People Say about:

Battery

Battery:
"A couple of friends have the Bose headsets and complain about the battery life...and even sound quality."
_
"Great battery life."
_
"Clear audio, long battery life, and no connectivity issues with any of the devices I've connected to."
_
"Much better than the other JTech headset I have and the battery life is amazing."
_
"Comfortable, good battery life, clear voice quality, good audio."
_
"Battery life is great, and the pairing process is very simple."
_

Back to top         Buy on Amazon

Bluetooth

Bluetooth:
"The key feature was that it had a mute function which seems to be missing in almost all Bluetooth headsets."
_
"I broke my bluetooth and can't live without one so bought this one quick because of price."
_
"Most recently, I have experienced a problem: when turning the Bluetooth on, it fails to connect to my phone."
_
"Much better call quality than my Motorola bluetooth, however I am unable to use the voice command feature on my droid RAZR M."
_
"It doesn't charge my BlueTooth Headset, which is effectively permanently dead."
_
"Despite some cool bells and whistles in an affordable pkg, this was somewhat of a disappointment due to the bluetooth noise."
_
"Great bluetooth."
_
"great Bluetooth!"
_
"This bluetooth is great!"
_
"Best Bluetooth headset I've owned."
_
"Just GREAT bluetooth ear piece!"
_

Back to top         Buy on Amazon

Charging

Charging:
"Lasts a while without charging and is very clear and easy to use."
_
"Micro charging port is flimsy, one broke after the third insertion.11."
_
"It doesn't charge my BlueTooth Headset, which is effectively permanently dead."
_
"The charger is broken."
_
"However, this one arrived with a zip bag and I received the wrong charger.1) This is refurbish (not stated in description)2) There is only one silicone eartips and a ear stabilize ring (instead of 3 as per the description)3) It came with a WRONG AC charger!"
_
"Otherwise it holds a good charge and is overall a good headset."
_
"Pros: Small, lightweight, 7-hours of life after charging, charges quickly, easy on off slider switch, good reception and call quality, better than my old Voyager Pro that was more difficult to use, i. e., getting it on my ear with one hand."
_
"The sound quality is excellent, they charge very quickly (and hold a charge for several hours), are loud enough, and most importantly, the person on the other end can hear me perfectly clearly."
_
"Works well and can play NPR for 5 hours before charging is required."
_

Back to top         Buy on Amazon

Comfortable

Comfortable:
"its not the most comfortable, also some times its hard to hear even though the volume its at max."
_
"If I could get the M155's ear piece on this headset it would be 5 stars, but because they gave us the cheap and uncomfortable M55 ear piece I cannot say it's a perfect successor to the M155.If you can find an M155, get that; comfort is a big deal when it comes to the amount of hours these things sit in your ear."
_
"Very comfortable and has good sound."
_
"love it i. very comfortable i forget i have it on."
_
"Very comfortable and no problems hearing."
_
"Very comfortable, sound quality is excellent."
_
"Comfortable, good battery life, clear voice quality, good audio."
_

Back to top         Buy on Amazon

Fit

Fit:
"Also, the fit is descent and doesn't irritate the ear too much unless you wear it for extended periods of time."
_
"Fits well in your ear."
_
"I've actually lost two of these in one month because the slick and soft in-ear clips don't fit my ear, the either hurt or fall out whenever I move my head quickly, or yawn."
_
"Three optional eartips; small, medium, and large, for the most comfortable fit in either ear."
_
"Extremely comfortable fit."
_

Back to top         Buy on Amazon

Light

Light:
"Small and light (Easy to loose - Hard to find)2."
_
"Do beware that because the unit is small and light it is easy to lose it."
_
"I like this head set, it's light and comfortable..bought one for myself and my boyfriend."
_
"Really light, good sound, and great noise canceling."
_
"Amazingly small and light device that for the most part works pretty well but I find a pain to use."
_
"Because it's so uncomfortable and insecure I'm always removing the thing and because it's so small and light it's easy lost, and because it enters the 'Deep Sleep mode after 90mins the Plantronics Find My Headset app is of no use."
_
"Small and light (Easy to loose - Hard to find)2."
_

Back to top         Buy on Amazon

Noise

Noise:
"It has a long battery life, but even before the washing incident the voice cancelation would sometimes get confused and focus on background noise."
_
"Good volume and noise cancellation but not as comfortable as other earpieces."
_
"I received constant complaints about the static and background noise."
_
"Static noise, non stop complaints from people on the other end."
_
"Downfall, I have bought a total of 3 now and everyone I bought has a glitch in it that it will make a noise like a scratch and no longer be able to receive the callers talking, but they can hear me."
_
"Despite some cool bells and whistles in an affordable pkg, this was somewhat of a disappointment due to the bluetooth noise."
_
"great product, it doesnt pick up background noise and it looks sleek"
_
"The people I talk to never complain about background noise and the audio is very clear."
_
"Only down side is lots of background noise on the other end.. good buy for the $ though."
_
"Really light, good sound, and great noise canceling."
_
"Does a good job of minimizing outside noise and it's very easy to use."
_

Back to top         Buy on Amazon

Price

Price:
"If I could get the M155's ear piece on this headset it would be 5 stars, but because they gave us the cheap and uncomfortable M55 ear piece I cannot say it's a perfect successor to the M155.If you can find an M155, get that; comfort is a big deal when it comes to the amount of hours these things sit in your ear."
_
"My only gripe is the rubber silcone ear piece; the M155 was PERFECT and for some reason Plantronics decided replace the perfect ear piece with the cheap crappy one from the inferior M55 headset."
_
"I also like the price, which (in bulk packaging) is really hard to beat."
_
"Despite some cool bells and whistles in an affordable pkg, this was somewhat of a disappointment due to the bluetooth noise."
_
"Great product for the price."
_
"Great bt headset for the money."
_
"But to make calls, hear and be heard, these are great for the price"
_
"These things work great for the price."
_
"Price is great."
_

Back to top         Buy on Amazon

Quality

Quality:
"I bought a black M165 a year and a half ago and it worked great with call and music quality until I lost it, when i purchased this white headset i expected the same quality and I was disappointed, everyone I would talk to with this headset complained they couldn't hear me and I also had trouble hearing them unlike the black one I bought a while ago."
_
"I haven't gotten too many sound quality complaints since I started placing the microphone against my cheek."
_
"A couple of friends have the Bose headsets and complain about the battery life...and even sound quality."
_
"Initially and still I am disappointed that the call quality (higher quality sound) is inferior to my previous Bluetooth headset which was a Motorola H17txt."
_
"Much better call quality than my Motorola bluetooth, however I am unable to use the voice command feature on my droid RAZR M."
_
"Bought this as a backup... Love it excellent quality when listening to others."
_
"Product came on time and the quality was great."
_
"Unfortunately, if lost, the sound it makes for you to find it is so low you can only hear it if you are wearing it (made me laugh :) )This is the 2nd blue tooth I've bought from Plantronics...good quality."
_
"Very good quality , low price,fast shipping."
_
"Sound quality is great, although my beard probably causes a little bit of issue with the microphone."
_

Back to top         Buy on Amazon

Size

Size:
"Because it's so uncomfortable and insecure I'm always removing the thing and because it's so small and light it's easy lost, and because it enters the 'Deep Sleep mode after 90mins the Plantronics Find My Headset app is of no use."
_
"Function buttion small and hard to press4."
_
"Large is out of the question for me.8 Ear clip pinches and the small, hard wire becomes painful after about 20mins.9."
_
"Small and light (Easy to loose - Hard to find)2."
_
"Volume control is small and hard to operate (I typically remove it, adjust volume and re-attach it)5."
_
"Do beware that because the unit is small and light it is easy to lose it."
_
"We determined that removing the gel, and forcing a plantronics legend small foam cover over her speaker is the perfect combination."
_
"Amazingly small and light device that for the most part works pretty well but I find a pain to use."
_
"Because it's so uncomfortable and insecure I'm always removing the thing and because it's so small and light it's easy lost, and because it enters the 'Deep Sleep mode after 90mins the Plantronics Find My Headset app is of no use."
_
"Provided earpieces for me are 1: too small, next size is tolerable for short periods but loop is too small and it fall out easily."
_
"Small and light (Easy to loose - Hard to find)2."
_

Back to top         Buy on Amazon

Sound

Sound:
"Unfortunately, if lost, the sound it makes for you to find it is so low you can only hear it if you are wearing it (made me laugh :) )This is the 2nd blue tooth I've bought from Plantronics...good quality."
_
"The only downside is the people tell me I sound muffled."
_
"I haven't gotten too many sound quality complaints since I started placing the microphone against my cheek."
_
"Then, after about month infrequent (due to the discomfort factor ... ) use, the sound faded to a whisper despite the volume being pumped to maximum."
_
"A couple of friends have the Bose headsets and complain about the battery life...and even sound quality."
_
"Initially and still I am disappointed that the call quality (higher quality sound) is inferior to my previous Bluetooth headset which was a Motorola H17txt."
_
"This is nice and the sound is great."
_
"Sound quality is great, although my beard probably causes a little bit of issue with the microphone."
_
"Very comfortable and has good sound."
_
"This is my second one I find this very easy to use and sound is clear"
_
"Clear sound."
_

Back to top         Buy on Amazon

Voice

Voice:
"It has a long battery life, but even before the washing incident the voice cancelation would sometimes get confused and focus on background noise."
_
"Unfortunately, you have to hold the button down for 2-3 seconds to activate voice recognition."
_
"Much better call quality than my Motorola bluetooth, however I am unable to use the voice command feature on my droid RAZR M."
_
"* I love the built in voice prompts - not annoying."
_
"Easy pairing with both my galaxy s4 and s5.Deducted a star because the voice commands are iffy at best."
_
"Comfortable, good battery life, clear voice quality, good audio."
_
"The voice instructions are clear and loud...for my old ears, this is a blessing!"
_
"I haven't quite mastered the voice commands to answer automatically, or mute, but other than that, it's pretty intuitive to use."
_

Back to top         Buy on Amazon

Volume

Volume:
"The volume button is not user friendly to operate when wearing the device."
_
"Unit is painfully loud at the minimum volume setting."
_
"its not the most comfortable, also some times its hard to hear even though the volume its at max."
_
"Volume control is small and hard to operate (I typically remove it, adjust volume and re-attach it)5."
_
"Good volume and noise cancellation but not as comfortable as other earpieces."
_
"It's great except that the lowest pre set volume setting is too loud!"
_
"Great volume control."
_
"The audio is very clear and you can adjust the volume to compete with most back round noise."
_
"Some reviewers said loud volume was something they liked."
_
"The sound very clear and volume is good."
_

Back to top         Buy on Amazon
Comments: