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Fitbit Charge Wireless Activity Wristband Black Large by Review Summary ,  Sep 25, 2015

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Fitbit Charge Wireless Activity Wristband, Black, Large
Report Date: 09/25/2015
Based on 6300 customer reviews
Overall satisfaction: 3.9
Returned or considering to return: 6.8%

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Frequently Mentioned by Customers:


Individual Feature Rating
Shipping4.6   above average
Walk4.6   above average
Clock4.5   above average
Comfortable4.5   average
Connect4.5   above average
Motivating4.5   average
Weight4.5   average
Apps4.4   average
Exercise4.4   above average
Track4.4   average
Accurate4.3   average
Fitness4.3   average
Fit4.2   average
Sleep4.2   average
Tracking4.2   average
Charging4.0   above average
Display3.9   above average
Bluetooth3.7   above average
Computer3.6   average
Software3.6   average
Sync3.6   above average
Refund3.5   above average
Battery3.3   average
Experience3.2   above average
Running3.2   below average
Shower3.2   below average
Support3.1   average
Fastener2.9   average
Plastic2.7   above average
Charged2.5   below average
Warranty2.5   average
Connection2.4   below average
Quality2.3   below average
Swimming2.3   below average
Waterproof2.3   mediocre
Button2.2   below average
Strap2.0   below average


Quotes from the Reviews - What People Say about:

Accurate

Accurate:
"I also really like that I'm able to track my activities using the app, especially my sleep, which can be hard to get an accurate picture of without a sleep study."
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"This was a replacement Wristband, as the water resistance claims didn't seem to be accurate and my other Fitbit Charge was ruined by water."
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"I love this band it seems to be pretty accurate, but there is a couple problems like the screen scratches very easily, and in bright like the screen is hard to see."
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"It is a motivator for me, and if it isn't perfectly accurate, who cares?"
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"I'm not clear on how it actually works or how accurate it truly is but I am benefiting from having it."
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"The size is nice, the step count pretty darn accurate (see below for caveats), the silent alarm is salient, and bluetooth Caller-ID is very useful."
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"I like this device and find that it is pretty accurate overall."
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"When it works, it works very well and gives quite accurate data."
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"It's astonishingly accurate and complete in its information gathering, and is even more fun and useful than I had hoped."
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"It seems pretty darn accurate in terms of only starting when you actually fall asleep and not just when you lie down (which was one thing I was curious about).The caller ID function works well (provided your phone is nearby), and is handy in lots of instances, not just while working out."
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"This is great for runners and joggers, noooooot quite as accurate for ellipticals, biking, etc."
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Apps

Apps:
"But fitness tracker apps have a crappy interface in general and this one is better then most of them, and at least available for the major mobile platforms."
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"Though I am not that good at finding and down loading apps either."
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"It is not as accurate as the One which I have gauged with my car AND other apps like MapMyWalk."
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"I'm a teacher and don't have my phone on me most of the day, and this feature has saved my butt a number of times (a reason I bought the Pebble Steel smart watch, and now no longer have any interest in, especially since the pedometer fitness apps are terrible!"
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"Apps are easy to read and with friends allow friendly comparison competition."
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"The multiple functions, great mobile app, and ability to sync with other apps make it a winner."
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"I like the slender band, it works great with apps on phone, tablet and connects easily with laptop."
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"The exact same thing happened with the predecessor of the Charge (the Fitbit Force).Pros:Great software componentSyncs with other apps like My Fitness PalMakes you accountable to exercise and activityCons:Poor build qualityNot 100% accurate vs. a GPS deviceI really hope Fitbit can fix these quality issues."
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"The software (website, phone apps) is solid and easy to use."
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Battery

Battery:
"My battery always says it's going dead a day after I charge it and it'll last at least three days after."
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"I do not keep the constant sync on and I am sure that is why so many people have a problem with the battery."
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"I would give 5 stars but the battery was not holding a charge BUT fit it customer service confirmed my battery problem and shipped out a replacement!"
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"My new Fitbit Charge has horrible battery life."
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"Beware of any Fitbit Charge battery issues and file a replacement request as soon as possible to avoid this!"
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"Had less than a year, bought it November 10th 2014, and about 2 weeks ago the battery is starting to fail."
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"I could NOT figure out how to charge it when the rechargeable battery was low (it came to me at medium power, which was great, as I didn't have to charge it immediately but could start wearing it right away!"
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"Battery life is pretty amazing, I got 5-6 days before needing to recharge it, which I do at night so I don't miss out on steps!"
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"Overall product is good but I am facing battery life issues."
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"While it was great while it lasted and I enjoyed the design...I bought FEB 2015 and by JULY 2015 the battery charger was not responding."
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"Wearing it now I love it however I do not like the drains my battery way too much"
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Bluetooth

Bluetooth:
"Worst implementation of bluetooth ever, blame phones and light weight bluetooth all you want if tech isn't ready on 50% of them then its just not ready period."
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"The not so good:~ The Bluetooth connections can be spotty at times."
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"Not really happy about the accuracy, but the Bluetooth caller id feature is nice."
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"After I noticed it was missing I tried a bluetooth locator app and found it outside."
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"My husband went with a Withings O2 and has been disappointed with it since it won't Bluetooth to his phone and connect with My Fitness Pal."
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"The size is nice, the step count pretty darn accurate (see below for caveats), the silent alarm is salient, and bluetooth Caller-ID is very useful."
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"Love the Charge: Bluetooth feature, also that it tracks sleep and stairs in addition to steps."
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"If your phone is near enough to send the text or call notification to your watch via Bluetooth, it's really easier to just look at your phone."
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"I have done all the troubleshooting recommended by FitBit and I am able to get it to work after trying one or ALL of the recommendations (turn on off phone, turn on off bluetooth, turn on off FitBit which involves plugging in the wall, and finally if all else failes uninstall reinstall the app) but it is time consuming to have to go through doing one or all these things to get it to sync when it is happening two to four times a day."
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"Occasionally requires reboot of my phone's bluetooth to sync, but generally not a problem."
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"It synchs wonderfully with myfitnesspal and Bluetooths to my phone easily."
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Button

Button:
"However, after just three months of standard use the button has failed and it's performance has been wildly erratic."
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"Loved it until the button broke off 2 months later."
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"The only negative is that the button came off after 4 1 2 months of constant wear."
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"However, for those of us with dirty jobs or hobbies, the button may fail like mine has."
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"The button broke off of the side and the band is completely coming off of the tracker portion."
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"it was a present from my husband for Christmas the only negative is that it has had to be replaced because the button on the side fell off, however I will admit I check it constantly."
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"It is nice to see what you have accomplished by pushing a button."
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"I never wear it in water and try to take good care of it yet the button has now fallen off for the second time."
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"Love my Fitbit but the button fell off in less than 3 months."
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">Also LOVE the vibration alarm; I am not a morning person and I found this to be a gentler awakening>Found auto sleep detect to be highly accurate and the other Trackers seem to be directionally correct>size & color (both feminine enough for me)>Display button scrolls through key stats nicely - it also celebrates milestones with vibration and blinking!"
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"The only problem I have had, and which has been highly reported, is a problem with the wristband coming apart at the area where the activation button is located as well as the band cracking on the bottom side where it connects to the display unit."
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Charged

Charged:
"Charged in last night, it reported it was fully charged, and less than 12 hours later it was dead."
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"Unfortunately, it stopped holding a charge and had to be charged everyday."
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"The side of the band by the display came apart after a couple of months, the face of the display popped off as I was plugging it in and it still charged but I am unable to wear it."
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"Update, band is now partially broke and battery won't stay charged for a half day."
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"I charged it this morning and it was dead this afternoon."
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"I am so disappointed that hers has never charged!"
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"One is working great and needing to be charged about every 5 days, the other one about every 2.5 days."
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"It keeps me motivated, it stays secure and the battery easily lasts 6-7 days before needing to be charged"
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"Some positivies:1) The floor count was pretty good2) I like the looks3) The battery was pretty good, though I would have happily charged it more often if I could have kept the clock face on."
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"Seriously, my galaxy has a better charge after nearly 2 years and we all know how well they last.... Another note is that I have only charged it on my laptop."
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"Pros:- Stays charged for almost a WEEK- Durable- ComfortableCons:- The timer is a HUGE pitfall for this device (and why I gave it only 4 stars)."
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Charging

Charging:
"I LOVED my Charge until yesterday when the band broke just above the plastic screen."
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"The fitbit is great for tracking just about everything; the one thing the Charge doesn't do is heart rate, and I've read several reviews that the Charge HR isn't particularly accurate over a certain bpm."
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"I'm very disappointed because although I have loved my Fitbit Charge for the last 8 months, the plastic cover of the wristband came off."
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"I bought my Charge in February and was very upset when it started to come apart this August."
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"My battery always says it's going dead a day after I charge it and it'll last at least three days after."
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"Second, with the discontinuation of the Force, any attempt that I make to sync or update the Charge, defaults to trying to update as a Force -- utter failure and an endless loop."
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"I could NOT figure out how to charge it when the rechargeable battery was low (it came to me at medium power, which was great, as I didn't have to charge it immediately but could start wearing it right away!"
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"I really love that the Charge is on my person all of the time (except when charging or if I'm swimming showering), so it records all of my steps, stairs, gives me the time, tracks my sleep quality, and wakes me up on weekday mornings (you can turn on as many alarms as you want and set the days for them to go off)."
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"Love the charge."
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"Still, I loved what it did for me, so I upgraded to the Charge in order to have a watch and my numbers (I love watching the numbers go up!"
_

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Clock

Clock:
"So, to charge it, you plug the charging cord (in your box when the Charge arrives) into the opening on the inside of the Charge--so you have to take the Charge off of your wrist first--the other end of the cord plugs into a USB slot (I use one on my computer).I knew I loved it when I left it charging on my computer at work and went without it overnight--I hated all of the steps that weren't getting counted, and I really missed the clock, even though I do have a smartphone."
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"We have tried restarting several times and she still has issues; the charge doesn't hold for more than a day (usually half a day), the clock is wrong, not tracking steps, etc."
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"I also love that the charge has a clock :) That was the selling point for me as I would not longer be able to wear a watch! "
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"I really liked the Flex, but I always thought it would have been perfect if it had a clock (I really missed wearing a watch) and also showed the number of steps without having to consult my phone, especially since the sync feature rarely worked."
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")It's kind of fun that the clock is off until you lift your wrist."
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"Its comfortable to wear, I love the clock feature and I like keeping track of my steps each day."
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"Happy with the clock, the alarm, the caller id, it's a great pedometer, sleep tracker, and app."
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"Clock and alarm functions are great features."
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"My husband wears it all the time and loves the clock feature."
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Comfortable

Comfortable:
"It functioned ok for awhile(but not anymore)and I'm not comfortable with the accuracy, including the heart rate monitor."
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"At first it annoyed me and it felt weird, but I've gotten used to it now and I find it relatively comfortable and easy to wear."
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"The accuracy and comfort of the Fitbit makes up for the negative remarks."
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"On the downside, the Charge is bigger then the Flex and not as comfortable."
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"I am so disappointed because it is so comfortable."
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"I was worried about sleeping with it on but it is very light and comfortable."
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"Its comfortable to wear, I love the clock feature and I like keeping track of my steps each day."
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"Other things I love about my Fitbit:- The band is super comfortable."
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"(GPS with the push of a button, instead of having to click it on, on the phone).But overall the FitBit charge is super nice, has a great design, and is comfortable!"
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"It's comfortable to wear and easy to use."
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"It was accurate, comfortable and had all the features I wanted or needed."
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Computer

Computer:
"I wouldn't recommend setting it up with computer."
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"Disappointed with the way Charge has to interplay with computer."
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"it did have syncing problems with the computer, but I think the website was down."
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"I wish there had of been more instructions included with it regarding how to use the sync with the computer rather than having to use trial and error."
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"Will not connect to my computer and so I tried to connect it to my phone, I get the unable to start firmware update."
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"I have had a few problems not being able to sync on the computer."
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"There's a very robust app for your phone and computer but the community aspect takes it above the other trackers out there."
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"The link of the Charge with your computer is easy to do."
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"I am on a medically supervised diet plan since I have quite a bit of weight to lose and so far this tracker has been on the money by keeping me informed either via smart phone or computer as well as on the tracker itself how much exercise I have been doing or not doing sometimes."
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"Am not a computer wiz, but got it figured out and now enjoy this product on my wrist, cell phone and tablet."
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"It also works great with the Fitbit app, which I would suggest is a lot more efficient than using it on the computer"
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Connect

Connect:
"I appreciate the information it provides and love that it connects me with my friends activity in the challenges."
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"3 stars is not an indication of just ok here... More like an average of 5 stars and 1 star...Pros:>LOVE that it connects wirelessly to my Samsung phone and streams caller ID across the screen - vibrates when calls are received!"
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"The only problem I have had, and which has been highly reported, is a problem with the wristband coming apart at the area where the activation button is located as well as the band cracking on the bottom side where it connects to the display unit."
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"I love that it connects to your phone to let you know when you're getting a call, along with a vibration alert! "
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"I like the slender band, it works great with apps on phone, tablet and connects easily with laptop."
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"I appreciate the information it provides and love that it connects me with my friends activity in the challenges."
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Connection

Connection:
"The connecting clasp is the worst!"
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"After connecting to power, it looked like the battery was dead so we let it get a full charge."
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"The not so good:~ The Bluetooth connections can be spotty at times."
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"Unfortunately it began splitting where the main piece is connected to the band by tiny little screws about 2 months ago."
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"Every time it attempts to sync, it knocks me off my car's hands free connection to my phone - not good."
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"I want to mention that when the software is updated, I have the worst time getting my Fitbit to connect to my app."
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"Alarm feature and connection to phone are great features."
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"Pro's;- It fits nicely- Setup was a breeze- Connected to my Lg G2 without any issues- The amount of options available with the Charge is impressive."
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"Connectivity is good; syncs fast."
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"Ioved it very comfortable on my wrist it was very easy to connect to my IPhone the only thing I haven't figure out how to keep track of my sleep pattern on it"
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"I love the app and the fact that you can connect with others for a friendly competition"
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Display

Display:
"The display is really cool, but the clasp is SO frustrating."
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"Granted, it does have a display but for me, it was not comfortable."
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"They want photos of not only the display with it acting up (the dang things broken!"
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"The problem is that you're presented with this lovely glowing display, and you assume that it's got to be right because, well, Fitbit must have figured this out!"
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"Two months later my replacement is broken too; side button you press to display info fell off."
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"With the HR monitor and display area being non-flexible it does not sit well on my small wrist since you have to be careful not to wear it too tight."
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"I love that it has the time display, and floor count."
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"The display has a nice feature: normally it is off, but if you raise your arm the accelerometer in the device senses that and turns on the display, so you don't even need to tap it to see what time it is."
_
">Also LOVE the vibration alarm; I am not a morning person and I found this to be a gentler awakening>Found auto sleep detect to be highly accurate and the other Trackers seem to be directionally correct>size & color (both feminine enough for me)>Display button scrolls through key stats nicely - it also celebrates milestones with vibration and blinking!"
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"Isent it back as I like an easy, accurate, and current display."
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"I liked how you could change which display you wanted to see by tapping."
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Exercise

Exercise:
"If I wasn't a mom, then this would be a great way to track my exercise."
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"It challenges me to get more exercise."
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"I recommend any one who HATES to exercise to get one."
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"Really helps you realise how little exercise you might be getting, once you have added a few people the challenges really help drive u on."
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"From reading the reviews I found the Fitbit Charge HR wasn't very accurate with heart rate during exercise which was the one feature that appealed to me above the my other choices."
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"I walk at work a lot and we do exercise challenges so it keeps track of all for me plus logs it."
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"Other than that, I would recommend it for anyone who wants to stay on an exercise regimen."
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"I LOVE my Fitbit Charge...it tracks my exercise which inspires me to keep moving, provides vital information regarding my intake of food, and provides me with helpful information regarding my sleep patterns."
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"It makes keeping track of exercise, food, and sleep so easy."
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"I love being able to track my steps and my exercise."
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"She loves it and it keeps her motivated to exercise."
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Experience

Experience:
"Its too bad, while they have made improvements to this product they still have not figured out the band nor how to do customer service.8 8 16 Update: After telling others about my experience it seems many others have had the same problem."
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"I was beginning to like my Fitbit Charge, and use it more daily, but after these frustrating experiences of it easily slipping off my wrist and risk losing it, I would recommend either trying one of their other models with a more secure wrist strap, otherwise buy an accessory that keeps the strap more secure on your wrist."
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"All in all, an extremely frustrating experience."
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"My own experience was very frustrating with Striiv."
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"Horrible experience, would not sync, track or work properly...after hours of trying, returning item."
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"My only negative experience with my Fitbit band was the first day I wore it and reached my steps goal."
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"Overall great experience!"
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"I have heard only great things about their customer service, and now having had the experience, I can agree that they are a business that stands behind their products."
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"In my personal experience, the HR monitor has been very accurate, as long as the band isn't too loose or too tight."
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"There are wide variety of fitness trackers available, you don't necessarily have to go with Fitbit, however I had a great experience with it (given the circumstances) so far."
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"great buy it enhances my workout experience"
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Fastener

Fastener:
"The reason I have docked it a star is after months of continuous use, the fastener device doesn't work well at keeping it on his wrist."
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"I got a set of silicone fasteners to fix this problem but the fasteners can be a pain to maneuver over to the right spot, and sometimes when I'm in a rush I forget to reposition them."
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"The fastener is a problem."
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"The only draw back to this version is the crappy strap, it hasn't got a very secure fastener (I keep mine on with an elastic band...looks very classy...NOT), they should rethink it and give it a lockable fastener like a normal watch."
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"Secondly, I'm in constant fear that the fastener is going to fail and I'm going to lose my beloved Fitbit, so throughout the day I'm morbidly reaching down to check that it's still on my wrist and it's still fastened."
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"(I did get some silicone fasteners from The Friendly Swede also via Amazon, so I can accessorize with the different colors of those."
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"I have never had the band come unbuckled on either Charge, but base on reviews I purchased the Memo fasteners which work great and allow me to add some flair to the black."
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"Good thing there are replacement fasteners!"
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"If you're going to buy the Charge, you might as well buy a silicone fastener designed to ensure it stays on your wrist."
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"So, it became mine...with cute pink and purple fasteners!"
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Fit

Fit:
"I would give 5 stars but the battery was not holding a charge BUT fit it customer service confirmed my battery problem and shipped out a replacement!"
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"Love the fit bit but band already broke and you can't replace it."
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"To me it's like wearing a bangle bracelet and I find the fit very uncomfortable and awkward."
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"As for fit bit... its an expensive pedometer and I would not recommend an active person buy one... buy several so you have a back up."
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"I'll be calling Amazon and Fit Bit to see what can be done...very disappointing! "
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"I love the fit bit but I could not recommend it until the band is redesigned to be more secure."
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"Fantastic fit and value!"
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"I don't normally go in for writing reviews but I gotta say, I love my fit bit."
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"Really happy with the functionality and the way it fits."
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"I love my fit it."
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"All in all, I'm pleased with my Fit Bit."
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Fitness

Fitness:
"I won't be winning any fitness contests, but going on the conservative premis that something is better than nothing this Fitbit helpers you measure exactly where you are, and cheers you on when you stretch yourself even a tiny bit more."
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"I recommend to anyone who's attempting to keep track of their fitness or attempt to start to get on a healthy path."
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"There is nothing that I do not love about this fitness band."
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"The company I work for is having a fitness challenge, and to participate I needed to know how many steps per day I was walking."
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"They're inexpensive but it's ridiculous that after paying so much for a quality piece of fitness hardware, you have to buy something else to compensate for faulty design."
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"Seems a little weird that a fitness tracked wouldn't be."
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"i liked the product quite a bit but a fitness band designed for activity should not be so delicate~~updated review~~~I contacted fitbit and they were very helpful in attempting to locate my fitbit."
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"This is the single best personal fitness purchase I've ever made."
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"Great tool for anyone trying to be more conscious of their fitness."
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"the competitions are awesome and make fitness a lot more fun."
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"Most excellent battery life I have ever seen in a fitness tracker."
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Fun

Fun:
"Great fun to track and challenge friends and trainer! "
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"Also the challenges with friends through the app are lots of fun! "
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"I think the challenges motivate me the most and make it fun!"
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"This is by far one of the best fitness items out there at least for me it works great and is really accurate on the steps I been having my fitbit for almost a month and i can tell you this I'm really seeing changes in my life style I'm more active than ever is like a mini personal trainer in your wrist I love the app I love challenging my co-workers who also have a Fitbit is just fun you get to work out at work how fun can that be is just great overall how you can motivate others and the support you get back is great the food tracker is great specially if you are trying to loose weight all you have to do is log it in your phone the sleep tracker automatically syncs to your phone and the weekly report is so awesome 2 i will strongly recommended to anyone you won't regret it"
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"Other than that, fun little device that's great for challenging yourself and competitions with friends."
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"It's alot of fun to do the challenges."
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"Great fun to track and challenge friends and trainer! "
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"It's astonishingly accurate and complete in its information gathering, and is even more fun and useful than I had hoped."
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"The best part is the fun you have competing with your friends to see who can get the most steps, it will keep you moving! "
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"While it's fun to use and the competition aspect is great, it has no longevity."
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"She's having fun while exercising and absolutely loves it! "
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Motivating

Motivating:
"It is a motivator for me, and if it isn't perfectly accurate, who cares?"
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"Being able to have friends and participate in challenges is a great motivator to keep moving."
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"this is my 5th fit bit and i love it except it does not always count all the stairs....it is a great motivator to get a move on and a good way to challenge yourself or others....."
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"I'm not sure of the accuracy but it certainly is a motivator."
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"Not always 100% accurate but it's close and is a great motivator."
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"It has really helped keep me on track and I love that on the app you can challenge your friends (which is very motivating) Stays charged for about a week."
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"It's very motivating, and great to see your steps, floors climbed, and miles each day."
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"It's an excellent motivator, thumbs up!"
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"Its a great motivator to be more active."
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"The fitbit charge is a great activity tracker and motivator."
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"This is a great motivator."
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Plastic

Plastic:
"I LOVED my Charge until yesterday when the band broke just above the plastic screen."
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"I had my Charge for less than a month and after charging it on my laptop, the plastic casing that holds the mechanism broke off."
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"Then, part of the back part of the housing and the hard plastic that runs through the band near the face broke."
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"Oh and the plastic edges of the tracker that attach it to the band broke of and will pinch my wrist from time to time now."
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"After only 2 1 2 months the plastic button on the side broke off on this Fitbit and another that was received as a gift."
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"I won't even get into the crappy app, the sync issues, the crappy display and cheap plastic."
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"This one is more or less the same, but with a more durable feeling plastic and a more secure clasp."
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"So i went and exchanged it for a new charge and it was good for a sew days until i noticed a dent on the side of the screen, the clasp slots lost the inner plastic on the two smallest sizes so i have to wear it pretty big and then big part of the silicon layer started peeling of, honestly, and i hat to regret it, this product is a waste of money, if you get a fitbit DONT get the charge, get the charge HR, surge, or flex, because the charge HR has a more dureble design and same with the surge and the flex's band cant peel and if it breaks, then you can just get a new band."
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"Wife loves it, that is all that matters, buy the plastic small band to prevent from falling off wrist."
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"The device came is just a clear plastic wrap at the bottom of a box."
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"The window itself seems to be some cheap plastic, and scratches quite easily."
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Quality

Quality:
"The problem is with the quality of the product."
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"as a tracker its great, but the problem is product quality, the band fell apart after 7 months and from what i can see online i was lucky, others only got 3-4 months."
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"It is the poor quality that disappoints me."
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"I purchased 2 of these in Feb. We loved them and still do, but less than 6 months in.. the quality is not great."
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"2 5I am very disappointed in the Fitbit Charge's quality."
_
"I love the idea of Fitbit, but the quality is not great."
_
"Great quality, great price."
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"Makes tracking excersize easy but the sleep quality feature is why I bought this."
_
"I'm so annoyed because I love it but quality of actual product stinks"
_
"Regardless of how well the software works there is a huge quality issue with this company."
_
"as a tracker its great, but the problem is product quality, the band fell apart after 7 months and from what i can see online i was lucky, others only got 3-4 months."
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Refund

Refund:
"They said they would be unable to refund or fix it."
_
"Was dead on arrival, got refund"
_
"I just got the replacement today and the parts are missing AGAIN - IM DONE with it - sending it back for a refund"
_
"I emailed them to tell my story and they were very nice and would have helped me but I took it back and got a refund instead."
_
"BUT, Amazon has fantastic customer service and did an instant refund so that I could purchase a new one."
_
"AMAZON WAS GREAT IN HANDLING THE RETURN AND REFUND."
_
"Amazon issued refund in a second - great customer service."
_
"Thank you amazon for being so amazing with the return refund process- you all get 5 stars! "
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Running

Running:
"The distances and steps are not that accurate especially when running."
_
"Setup is a bit challenging, but once up and running, it's pretty cool."
_
"I am a bit disappointed that it only tracks walking and running and not swimming or biking."
_
"I had to return my first one because after running out in the rain it had water damage."
_
"I have had the device for over a month, and still have not been able to sync it with my phone (running Android 5.0)."
_
"Well problems solved, because at some point today, while running errands and keeping appointments it fell off for the last time."
_
"A couple weeks ago, I lost it for good while running."
_
"I've watched it count my steps while walking and running, and it's highly accurate on that front."
_
"It's GPS tracking for recording my walks and running are very good, but a drain on my phone's battery due to the GPS usage needed."
_
"The device is only good for walking or running."
_
"Setup is a bit challenging, but once up and running, it's pretty cool."
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Shipping

Shipping:
"This is not a complaint towards the charge but I was not happy with the shipping."
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"Quick shipping love our fit Its! "
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"Shipping quick, efficient, perfect."
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"I ordered it and received it 5 days earlier than the free shipping estimate :) this wristband is phenomenal."
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"Great product.. Fast shipping, even to Hawaii."
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"Great product and fast shipping"
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Shower

Shower:
"One day after a shower (It says it is water resistant for showers) the fitbit would not turn on ever again and is now broken."
_
"Only downside is the inability to wear it constantly (shower, pool, etc."
_
"I hate taking it off when I shower, bathe, wash dishes."
_
"I have had zero problems with my wrist or skin and I wear it in the shower."
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"Excellent functionality, and battery life is ~4 days with my moderate use, but again if you scratch it you need to replace it, and you can't swim or shower with it, which is disappointing."
_
"My FitBit broke when I was in the shower."
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"I love it and never take it off except for when I shower (and I charge it then, it charges VERY fast and lasts about five days for me if I don't check it too much)"
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"It was working great until I accidentally wore it to test the shower water then realized that it was on so I took it off and dried it."
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"I take it off every time I take a shower and haven't had any problems with the little slots getting loose, I've had it several months now and this, along with diet has helped me excersize more and lose over 71 lbs!"
_
"No hard force, just putting it back on after a shower (I've been very careful with this after my Flex issue).One of by best friends also has the same Fitbit, and had purchased it at the same time."
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"I also wanted to wear it in the pool since I do water aerobics, but I just read the questions and answers on amazon and everyone said you can shower in it, wear it in the pool and it's no problem."
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Sleep

Sleep:
"However, the sleep mode is not very accurate."
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"I also really like that I'm able to track my activities using the app, especially my sleep, which can be hard to get an accurate picture of without a sleep study."
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"I can't tell how accurate it is, except for the sleep tracking."
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"**)Accurate, including with stairs and walking up hills (elevation gain)Secure bandAutomatic sleep monitoringCons:No water resistanceBelt closure on wrist band (see Charge HR) would be betterA little bulk for sleep, but not too badI love this device because I don't forget it."
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"The only downside is, it also tells me how little sleep I am really getting now."
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"Fitbit keeps me motivated and I love how it tracks my sleep"
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"I liked the activity and sleep trackers, but don't expect to have it long unless you duct tape it to your arm."
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"Sleep tracking is great especially when I tell the husband I don't get enough sleep with s new born in the house "
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"I love the product features, along with the sleep monitoring (I didn't have that previously)."
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"It makes keeping track of exercise, food, and sleep so easy."
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Software

Software:
"BTW, it has the latest software version but still failed to correct the problems."
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"The software seems to be the main problem."
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"It has great software which syncs with your phone and allows you to challenge friends throughout the day."
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"I want to mention that when the software is updated, I have the worst time getting my Fitbit to connect to my app."
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"I've dropped to a 1 start rating because at the end of the day, no matter how good the software is, if the hardware won't stay on my wrist, it's really irrelevant."
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"The software update has a few problems, not tracking your steps correctly but I have read they are in the process of making a patch for that!"
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"PROS:The SOFTWARE on this thing is extremely helpful and easy to navigate."
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"Good product, frequent software updates."
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"Software is easy to use and far better than competitors (which I have tried)."
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"Regardless of how well the software works there is a huge quality issue with this company."
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"The software is great and it interacts with my lose it program."
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Strap

Strap:
"Strap broke after 6 months and nothing I can do about it but take it as a loss"
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"The strap broke within 2 months, and in such a way as to not be fixable."
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"Beware of the contact of a backpack strap with the end of the band, because more than one time I have had it pop off when I'm putting on a backpack.."
_
"It has the same strap weakness, but at least Garmin acknowledges it to the point that it packs a few strap keepers with its products."
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"That and the strap are weak points."
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"I love my Fitbit charge it's a great gadget my only complaint is it falls off my wrist occasionally the strap is not very secure that being said I have to say they have the best customer service I have encountered in a long time I would highly recommend a Fitbit however I would look for the one that has a watch like band on it"
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"I love my Fitbit charge it's a great gadget my only complaint is it falls off my wrist occasionally the strap is not very secure that being said I have to say they have the best customer service I have encountered in a long time I would highly recommend a Fitbit however I would look for the one that has a watch like band on it"
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"It has popped off my arm a couple times so I recommend buying the little strap things to secure it."
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"works good but the strap keeps coming undone and I keep losing it."
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"The watch looks good, the strap is comfortable."
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"I liked Fitbit but the strap came off within 3 weeks of use."
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Support

Support:
"Called Tech Support and they said they are aware of the problem and working on it."
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"Apparently this is also a common problem based on complaints on the support website."
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"The support for the company is completely terrible."
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"There isn't the level of tech support you would expect for problems with the phone app."
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"I called customer support and they asked me to send the receipt and a photo of the damage to them in an email."
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"Horrible and expensive for the poor quality of product and horrible customer support."
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"I contacted the company and was very pleased with their customer support."
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"By May, I was contacting FitBit (who is WONDERFUL with support), and they sent me a replacement Charge because the band was starting to lift and come off."
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"This is nice and encouraging in the device world, where product support seems to end a few weeks after launch."
_
"HOWEVER, that should still NOT deter you from dropping Fitbit charge or any other Fitbit product from your wishlist because their customer support was absolutely amazing."
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"Very happy with support! "
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Swimming

Swimming:
"Only problem is you can't wear when swimming so those days look like I did not have much activity."
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"this time there was water condensation inside the display, which I'm guessing is from my swimming, which i was unable to get out of the watch ( i tried a fan and then using the sun)."
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"The main drawback for me is the fact that it is not waterproof as swimming is one of my main activities."
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"Another disappointment is that I can't wear it while I am swimming (but that is covered under the not being able to track your swimming activity, I guess)."
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"I am a bit disappointed that it only tracks walking and running and not swimming or biking."
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"As a side not; several of my friends with Fitbits say they wear there's swimming & in the shower & have not had any problems at all."
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"I have forgotten to take it off while in the pool and it still works well, although I wouldn't risk an extended swimming session just in case it breaks."
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"Make sure not to damage it with water, DO not take it to swimming, or drop it on the floor."
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"For me, the positives more than outweigh this issue, but if you enjoy working out by swimming or other water activities, this may be something to consider."
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"Had to return the medium wristband one which was just a tad too tight for comfort, but the large is agile enough that it's not swimming on my wrist."
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Sync

Sync:
"Second, with the discontinuation of the Force, any attempt that I make to sync or update the Charge, defaults to trying to update as a Force -- utter failure and an endless loop."
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"I do not keep the constant sync on and I am sure that is why so many people have a problem with the battery."
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"About 3 months ago, it started having problems syncing so I had to reset it numerous times."
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"I only give it two stars because it still shows how many steps and calories each day but doesn't sync so I can't join in on Fitbit challenges."
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"Always had sync problems and now button on side fell off and now is not useable."
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"I previously had a blackberry and couldn't enjoy the benefits of the charge synching to my phone."
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"However, I liked the way it alerted you to you goals and it's synching capacity."
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"Syncs beautifully with android."
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"My Fitbit is a great reminder for me to stay active, and I appreciate the dashboard that shows me the stats - I can view it as it syncs to my account on their website."
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"I like being able to wear it in place of a watch and like being able to keep track of my steps without having to sync it to my iPad."
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"Easy to sync to my phone! "
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Track

Track:
"Great fun to track and challenge friends and trainer! "
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"It keeps me on track throughout the day and week, and my friends and I do the challenges."
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"Not good when you have to use this device to track steps for a discount on your health insurance."
_
"If I wasn't a mom, then this would be a great way to track my exercise."
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"Not only is it a great timekeeper for her, but she LOVES to keep track of how many steps she takes in a day."
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"But im just disappointed that it doesn't track biking and the clasp is annoying."
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"Overall, I would definitely recommend this product to anyone looking to track their daily movement and sleep analysis."
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"Very good to track all that you do in a daily day"
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"Good thing is I can track my friends and just because of that it gives me motivation and deadline how much I have to workout."
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"Wife loves it, keeps track and makes moving around something to achieve!"
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"Fitbit keeps me motivated and I love how it tracks my sleep"
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Tracking

Tracking:
"Now, it does help to wear the tracker on your shoe but it's annoying to do this--I called customer service and they said you can't have anything in your hands or it won't accurately count steps--as a mother of three this is a completely impractical response."
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"The mileage isn't as accurate as I had hoped, but it's consistent so I'm content that it's tracking my trends."
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"The tracking may not be perfect, but its close enough in my opinion."
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"I can't tell how accurate it is, except for the sleep tracking."
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"While I LOVE this tracker, and everything it does, it's a piece of junk."
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"But after only 2 months of wearing this - and not doing any heavy or manual labor that would have damaged the tracker, the band started to separate from the face of the tracker."
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"I love tracking my workouts but I think sweat destroyed it! "
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"Love how this tracker keeps me motivated! "
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"I liked the activity and sleep trackers, but don't expect to have it long unless you duct tape it to your arm."
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"Sleep tracking is great especially when I tell the husband I don't get enough sleep with s new born in the house "
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"They replaced my daughter's tracker hassle free."
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Treadmill

Treadmill:
"Even on the days I don't treadmill I am amazed at how many steps I take."
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"It also measures distance on the treadmill - how accurate this is, I can't say (as I am not sure how accurate the treadmill is at measuring distance - but it seems to be in the right ballpark of what i was expecting, so it probably is fairly accurate."
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"It is, unfortunately, wildly inaccurate when I use the treadmill."
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"So, not good for me in daily life, not good for me on the treadmill, not good for me swimming, not good for me weight lifting and not accurate for me walking."
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"My first few times on the treadmill I calculated my steps and was happy to see the Fitbit Charge was right on."
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"Can't wait for spring to get off the treadmill and find some more pleasant ways to get in my steps!"
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"I was also please to find out that is works very well with a treadmill and accurately projects the distance I walked."
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"I can see not only the time and date, steps, but also the calories burned (which are surprisingly accurate after running on a treadmill!"
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"To validate the device I performed various activities and find my steps and calorie burn counts to be highly accurate, especially when compared to the same data on my treadmill & elliptical machines."
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Wake

Wake:
"Apart from that problem, the Fitbi seems a marvel modern, useful, challenges you, you wake up, and keeps you active, now when I remove it to load it (lasts very little to load) I feel the lack of the device in my hand, thank you Fitbit, but please improve these mediocre screens! "
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"I've had no issues though I've yet to take it into any water and the call notification is great (just turn off the Bluetooth on your phone at night unless you want to wake to a wrong number)."
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"I've charged it in the morning and it's completely dead by the time I wake up the next morning."
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"I was a bit skeptical of the alarm as I sleep like the dead, but it wakes me up like a champ!"
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"I hate hearing noises when I wake up and the fact that the fit it vibrates is great."
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"My two complaints would be that it sometimes doesn't wake up properly from the tap motion, I have to do it a few times usually."
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"I can go online to my account and set different alarms for different days of the week so it will wake me up at different times (love this feature)."
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"(You can adjust it to whatever goal you want)-Caller ID (vibrates and tells me who's calling)-Alarm Clock (vibrates me and doesn't wake anyone else up)-Syncs to the phone with a great app-Connect with friends and compete on who walks more in a week (I usually lose)-Weekly emails on my steps!"
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"The best feature of this watch, in my opinion, is the alarm which can easily wake you up from a very good sleep."
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"The alarm feature is also a little too light of a vibrate to wake me up but other than that this is a great device."
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"The sleep monitoring function seems to be quite accurate as far as when I go to sleep and when I wake up in the morning."
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Walk

Walk:
"Its pretty cool that you and your friends can challenge each other and it kinda motivates you to walk more."
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"I walk at work a lot and we do exercise challenges so it keeps track of all for me plus logs it."
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"It's a helpful reminder to walk and exercise or o even challenge yourself."
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"I don't believe it is very accurate at counting stairs because I walk a ton of hills and not as many flights of stairs yet always show at least 15 flights a day, some closer to 40 which isn't correct."
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"It challenges me to walk more often, take the stairs, set calorie goals and meet them."
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"I have been wearing it for long and short walks, swinging my arms like recommended."
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"I walk every single day and I love being challenged."
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"I'm on my second Fitbit, I love them, I walk miles at my job and I like to know how far I walk each day!"
_
"Easy to use, motivates me to walk more"
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"The interface, the app, it's all seamless and makes me walk more and exercise."
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Warranty

Warranty:
"I enjoyed it until it broke for the second time and is no longer under warranty."
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"I originally contacted FitBit and at first they told me that I wouldn't be able to get a replacement covered under the MANUFACTURER WARRANTY because I bought it from Amazon and NOT FitBit."
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"Excellent warranty and very responsive when dealing with problems, However their was an issue with the response time when help was needed via the internet, very slow."
_
"Fitbit customer service has been great with warranty replacements due to various malfunctions, I'm on my third one and I've had enough."
_
"Therefore my warranty was not valid and they refused to fix the problem."
_
"The Fitbit website is horrible for finding how to get warranty replacements."
_
"There's are holding up wonderfully and even came with a year warranty for the same price I paid on Amazon."
_
"Excellent warranty and very responsive when dealing with problems, However their was an issue with the response time when help was needed via the internet, very slow."
_
"Fitbit customer service has been great with warranty replacements due to various malfunctions, I'm on my third one and I've had enough."
_
"There should be a years warranty on the Fitbit and I will see if this is easy to exercise."
_
"I called about the manufacturer warranty which is a year from purchase..... and they recommend putting it in rice."
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Waterproof

Waterproof:
"The only downside is that I swim, so it would be nice if it were waterproof and I could wear it in the pool."
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"My only complaint was that it wasn't waterproof (I had previously had a Misfit, which I could wear while swimming, but had lost it when it came unclipped from my belt while hiking)."
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"My only regret is that it's not completely waterproof."
_
"Two things I was disappointed in, but can live with, are the fact that it is not waterproof and sometimes closing the strap around my wrist is a little difficult."
_
"A half hour of water aerobics did not register because I had my hands up in order not to get it wet, another drawback because it is not waterproof."
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"I hate that the Fitbit isn't waterproof."
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"My husban saw the success I was having by adding the Charge to my diet plan that he wanted one so I got him the Flex (he's a plumber and needed one a little more waterproof) and I love showing him my stats on the screen of my Charge."
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"I love my Fitbit, but it is NOT waterproof AT ALL."
_
"Longer battery life and waterproof would be nice improvements and hopefully be available in the future."
_
"The only downside is that I swim, so it would be nice if it were waterproof and I could wear it in the pool."
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"I liked the waterproof nature of the Fitbit flex, so I'm a little bummed that the charge is not submersible."
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Weight

Weight:
"The floors it shows is incorrect, the calories is tracked by the weight you enter and not by the activities you perform."
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"This has been very helpful in my weight loss challenge."
_
"Many of you might laugh at a trivial number of 16 pounds but I have been overweight for the past 20 years, never able to lose serious weight by any method."
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"This is the third fitness tracker I have had, and although I haven't lost a bunch of weight or broken any fitness records, they have helped me keep up with exercising and make better eating decisions."
_
"So, not good for me in daily life, not good for me on the treadmill, not good for me swimming, not good for me weight lifting and not accurate for me walking."
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"I'm working hard to loose weight."
_
"Makes it very easy to know your calorie deficit to cut weight."
_
"I have a pile of weight to lose and I feel like this is the best thing to motivate me to move in a long time."
_
"Works well and I've actually been able to lose weight wearing it."
_
"Fits nicely- easy to understand - and very lightweight."
_
"The good:~ It's lightweight and attractive, though the slate color is actually much more gray than I was expecting."
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