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Quicken Premier 2015 by Review Summary ,  Sep 3, 2015

You are considering to buy this product but can not go over hundreds and thousands of reviews? This is just because there are too many of them. Would you like to have review summary with all positives and negatives presented on a single page? Here you are! We have developed a unique algorithm summarizing thousands of user reviews and presenting you with a product report. We hope this report will be useful in your decision. Enjoy!

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Quicken Premier 2015
Report Date: 01/02/2016
Based on 896 customer reviews
Overall satisfaction: 2.7
Returned or considering to return: 6.1%

Buy on Amazon

Frequently Mentioned by Customers:


Individual Feature Rating
Price3.7   below average
Speed3.5   mediocre
Program3.3   below average
Amazon3.0   below average
Service2.5   mediocre
Support2.1   mediocre
Sync2.0   mediocre
Budget1.9   mediocre
Windows1.8   mediocre


Quotes from the Reviews - What People Say about:

Amazon

Amazon:
"(Refund Info)If you did make the tragic mistake of purchasing Crapken 2015 you can create a PDF of your Amazon receipt and email it to: ereturns@intuit."
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"I've been using Quicken Premiere 2015 for several months now and have gotten so fed up with all the glitches and bugs that I came on Amazon's page to see if there were any other complaints."
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"Not at all happy about that and I don't really know if that is an Amazon or Quicken deal."
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"Unfortunately, Amazon does not offer refunds on software downloads."
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"I have been reading a lot of negative reviews here on Amazon, so I have been hesitant to upgrade from Quicken 2013."
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"I'm sure it says this somewhere in the Amazon listing for this, but I missed it and only found out when I went to install it."
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"I downloaded Quicken Premier this morning from Amazon and the download process went very smoothly."
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"Got a great price from Amazon."
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"I think the Amazon cost is such a bargain it is well worth the download."
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"I was pretty surprised at Amazon's absolute lack of help."
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"I spent 2 hours w Intuit on their useless chat customer service system (per chat rep, it would take 3 days to speak to a live person).The best part, Quicken Intuit says Amazon is responsible for issuing me a refund (60 day money back guarantee)."
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Application

Application:
"Once installed, the product tried to apply an update that failed and locked the application."
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"2015 Rental property manager edition is the worst application."
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"I cannot recommend Quicken to anyone when there are better applications out there."
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"This was unacceptable for an account password recovery so I put the application aside."
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"But make no mistake it's the best personal finance application on the market."
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"This is probably a good application if you have limited data and limited history."
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"Nice feature with the Credit Report within the application but nothing more advanced that requesting reports from the three agencies on the yearly basis that everyone is allowed."
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"I am a windows user and would love to see more integration with a mobile application on Windows Phone"
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"But make no mistake it's the best personal finance application on the market."
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"I have not found another application that is 1 2 as good."
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Balance

Balance:
"I hate having to fire up a Windows machine just to balance the books."
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"- There have been bugs fixes for simple account balance errors!"
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"This function does not work... online balances are incorrect."
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"--------Serious bugs encountered in first 15 minutes: program hangs downloading transactions from my primary banking website and must be killed in task manager; program crashes downloading transactions from any Schwab brokerage account; reconciliation of credit card account can display transactions that aren't actually in the account register (from whence they come I have no idea); running balance of credit card accounts (sometimes) doesn't correctly update (I added a payment and the calculated balance was wrong until I'd switched to another account and reconciled it and switched back.?"
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"After several false starts I found a decent methodology for getting share balances and basis in agreement with accounts."
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"now that I have it, it is pretty useless as I have to adjust and I cannot forecast my balances, etc."
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"For example, I could only get to a high level of tech support for a password reset if I was able tell them my actual specific balance of a bank or credit card account on a specific day they determined."
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"It has many extremely useful features--automated transaction downloads from most major institutions, ease of getting reports and account balances, and a reconciliation tool."
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"This is after Quicken told me that the fact the accounts and tags were unable to be edited was a choice made by Quicken programmers to improve the product.2) The issue that you can't enter negative bills, such as a credit card with a credit balance, something you may want to do to control and balance credit card bills, has still, after 2 years not been fixed.3) The issue about investment dividend transactions not updating to next entry date has not been addressed."
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Budget

Budget:
"I get huge errors in the budget report which is the main reason I use Quicken."
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"Speed it much better and I'm not getting the budget error even though I've imported the Quicken data."
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"Budget cannot be created easily - Quicken forces you to use what you have been spending, or for each category, overwrite entry with new number then select options from two other links for each category - 5 selection clicks plus entering number for every category."
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"I cannot easily set up a budget for an entire year."
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"My last Quicken was 2011 so maybe the changes occurred during that time but I use the budget planning and it was not as easy or as understandable as the budget in 2011."
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"As with many reviewers, I am a long-time user, in my case since 1999.On the whole, the software is more or less functional at tracking the stuff most people track: paychecks coming in, have you scheduled that credit card payment, how are we doing with our budget, how much has that ETF investment appreciated, and so forth."
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"As far as I can tell, it does everything I use Quicken for:- Automatically downloads transactions- Ability to categorize (and split) transactions- Track my investment accounts- Create bill reminders- Generate reports of spending activitySetting up my online banking was simple (obviously the problem with my Quicken isn't my bank's fault).The budget feature is also MUCH better."
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"I do not find the budget clear."
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"Very good for every day budget handling."
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"The budgeting features are outstanding and with the one click update to download all transactions for all my accounts, I'm able to track and budget 100% of my finances in less than 1 hour per month (after initial setup)."
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Connection

Connection:
"I have connectivity problems on a regular basis which I never saw with Quicken 2012."
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"I just spent another 3 hours fixing a connection problem to my bank accounts."
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"It is buggy, has ever more invasive advertisements, and has major connection problems to banks that worked flawlessly with the 2012 version."
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"In reality, there was nothing wrong with my connectivity but there is no way to cancel the transaction since the cancel button is grayed out and my only option was to kill the program."
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"Somehow I have lost connectivity to my bank accounts and have been unable to reestablish that connection."
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"I have no idea what the root cause is, but we have a fast, reliable Internet connection (cable modem, 100Mbps down) and every day there is at least one or two downloads that generate errors."
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"I experienced multiple issues including my computer running quite slow (only with Quicken) and having great difficulty connecting with my banks."
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"You should not have any other programs running that might use your internet connection while you are running, Quicken can not deal with that and that is where my 3000 errors came from he said."
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Price

Price:
"Product works, but I used to use MS Money years ago, and I thought that Quicken, being the standard product it is, would be better, but it's not even as good as the 10 year old version of MS Money... Might have to go back to MS Money..."
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"Validate the file Do Mondo Patch update Remove and reinstallThey definitely have a problem and need to take some of the money we have to give them every 3 years and FIX IT !"
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"In a word, this software never gets polished and never functions as well as one might expect, given the price and the pressure to upgrade frequently."
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"I am not sure if this is a quicken problem or if it is just a way for the banks to make more money."
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"The time I previously spent earning money is now spent trying to get transactions into this horrible updat."
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"But after installing Quicken Premier 2015, I had no idea how good I had it with MS Money."
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"Easy to use and provides many features to be able to see and manage you money, investment and savings."
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"I wish there was still a decent competitor like Microsoft Money to keep Intuit honest."
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"Great Product and good Price."
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"I was surprised at how quickly it could marshall up my current finances and transactions, sort the latter into categories with 98% accuracy and tell me what I was spending money on and how."
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"Got a great price from Amazon."
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Program

Program:
"I always have freezing problem and have to close the program by task manager."
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"I have problems with the Lifetime Planner included in the program and in spite of four long chat sessions with Quicken Support they have not been able to resolve the issue."
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"Yet the program seems to be unable to communicate to the internet - because it relies on Internet Explorer settings."
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"I was scared by all the bad reviews, so I looked at other programs like Mint and GnuCash."
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"I have been a quicken user for over 10 years and I am looking to change programs because of these problems."
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"Well, one of the downsides of using the program a certain way for years and years is that you have it set the way you want it, and the last time you dug around in the preferences options was five or ten years ago."
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"It used to be a great program."
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"For whatever reason, hours of customer service cannot fix the problem for me, so I am left with a useless program."
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"Otherwise good program for balancing a checkbook which of course is only a small part of financial trackeing."
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"Well, one of the downsides of using the program a certain way for years and years is that you have it set the way you want it, and the last time you dug around in the preferences options was five or ten years ago."
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"Unfortunately, this program is the only game in town that I know of that easily logs into each account and obtains the information, but even this is very hit-or-miss (especially at Vanguard, where I constantly must re-enter dividend information that never makes it into Quicken).I was forced to upgrade to 2015 via Quicken's 'forced obsolescence' business model of perfectly good Quicken 2012, which meant it would no longer obtain market quotes etc for my portfolio."
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Service

Service:
"I bought Quicken Deluxe 2015 and have had horrible service update (bug fixes) problems."
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"Absolutely the WORST customer service you could possibly imagine!"
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"This year I found nothing but problems between the customer service and the product not being able to incorporate previous versions information."
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"Read all the reviews for those who use these Intuit services and have had problems."
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"Not Useful, unbelievable bad customer service."
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"Buggy software, crappy customer service."
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"Great product and excellent services"
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"For whatever reason, hours of customer service cannot fix the problem for me, so I am left with a useless program."
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"I found one good customer service person out of about 18 I have talked to."
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"Was on chat with customer service and the response I got was I'm sorry you're having issues, please call the 800 number for support."
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"I have found Quicken support to be great, as chat support is available 24 x 7 which is well above average service."
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Speed

Speed:
"The user interface is confusing, the program is slow and full of bugs and their technical support and customer relations are abysmal."
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"This software is so buggy and slow, I would not recommend the purchase."
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"Bought on Amazon when I realized early issues did not include the slow performance complaints noted in 2014 edition and the price dropped to $69.99 for a time."
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"I like it generally but bugs are annoying and performance is slow."
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"I have no idea what the root cause is, but we have a fast, reliable Internet connection (cable modem, 100Mbps down) and every day there is at least one or two downloads that generate errors."
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"I experienced multiple issues including my computer running quite slow (only with Quicken) and having great difficulty connecting with my banks."
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"At its best, it is slow and crashes every few days."
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"The installation was very easy and fast."
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"Looks slightly nicer and seems to download just as fast, but it will take me a few weeks to really kick the tires."
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Support

Support:
"I have problems with the Lifetime Planner included in the program and in spite of four long chat sessions with Quicken Support they have not been able to resolve the issue."
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"I have also been a Quicken user since 1998, upgrading faithfully every year with few or little problems that were taken care by their support."
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"Support has not been able to fix it in nine months now."
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"The support was horrible."
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"I have never had customer support successfully help with any issue or error."
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"I try to reach out for support but the chat window doesn't work (it wants me to choose my product but the drop down menu doesn't work) and the phone support is only available from 8am-5pm (while I'm at work and not able to come home and sit in front of my computer to get support! )"
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"Oh, and good luck getting help from their support staff in BFE."
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"Support recommended deleting the account and enter it manually."
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"Really wish my husband and I had bought this sooner - It's easy to use and has a great online support community if you run into any snags."
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"- There are known bugs with downloading transactions (since at least Quicken 2012).- Customer support is an oxymoron at best."
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"No problem, here's a tool from the support site that will help you."
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Sync

Sync:
"Now I have been told by my tech at USAA Bank that they will no longer be able to sync unless you upgrade to 2016."
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"Terrible didn't sync to most of my account just might as well used mint."
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"Your bank and credit card transactions, if you can manage to finally and occasionally get them to sync, will not import correctly and you will be frustrated trying to correct the mess the import leaves behind."
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"Unable to get it to even though it says synced successfully."
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"- My bank accounts fail to sync after an additional account at the same bank is added to Quicken."
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"However, i am very disappointed with the sync function from my accounts."
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"Terrible didn't sync to most of my account just might as well used mint."
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"It pretends to sync and has no problems, but shows zero transactions."
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"Aside from a tedious time deleting downloaded duplicate transactions to get everything in sync setup was easy."
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"I can access and pay bills on all of my accounts from the web no problem but to get them to sync with quicken you need to pay a fee."
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"In my case am able to sync to quicken but not use the bill pay feature without paying a monthly fee."
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Windows

Windows:
"Unfortunately, it is not a completely happy pairing with Windows10."
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"The most irritating fact is that you must use this Windows version to get full capability."
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"Absolutely terrible performance on Windows 8.1."
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"The most annoying is that the Windows shortcut keys don't work consistently (and yes, I've got all the correct Preferences checked), forcing me to restart the program in the middle of entering transactions."
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"I hate having to fire up a Windows machine just to balance the books."
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"Tech had me log in to a web page he took remote control of my computer asked a few questions, saw my problem, brought up the windows event log showed me about 3000 errors that had occurred since my recent installation (this product)."
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"I am now using Windows 10 and experienced no problems in the changeover."
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"And I wish Intuit would make a Mac version that was as good as the Windows versions have been."
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"I recently upgraded from Quicken Premier 2012 on Windows 7 to Quicken Premier 2015 on Windows 7.In Quicken 2012, I was able to resize the main window to any size I desired."
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"Features are good, but it locks up occasionally, requiring a couple windows processes to be killed and then Quicken 2015 premier can be reopened."
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