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Tile - (Gen 1) Item Finder for Anything - 1 Pack (Old Model) by Review Summary ,  Sep 25, 2015

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Tile - (Gen 1) Item Finder for Anything - 1 Pack (Old Model)
Report Date: 09/25/2015
Based on 2493 customer reviews
Overall satisfaction: 4.1
Returned or considering to return: 2.5%

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Frequently Mentioned by Customers:


Individual Feature Rating
Track4.5   average
Running3.5   below average
Tracking3.3   below average
Connection3.2   average
Support2.7   average
Bluetooth2.3   below average
Battery1.9   mediocre


Quotes from the Reviews - What People Say about:

Battery

Battery:
"Haven't been able to test the battery life, but this thing works like a champ."
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"The one real downside is that the battery is not replaceable, so you need to get new ones periodically."
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"Assume it's a dead battery."
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"The only problem I find batteries cannot be replaced, Tile must be replaced ! "
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"Also, keeping decision iffy because the policy cost on battery replacement is not clear."
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"I'd hate to rely on it and have the battery die."
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"Most phones have decent battery life but if you have a habit of closing your background apps this will impact how this works."
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"Can;t recycle or replace battery annual repurchase Tile is great at marketing hype but the product has limited capabilites."
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"The units are larger than others, don't have replaceable batteries, and bluetooth range really does limit how well it works."
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"If the battery is replaceable, great; if not... : 2) I haven't had any success with anyone else being the finder of my tile yet; it's usually me running my app that finds my tile, so I have to be close.3) Last I checked, I'm not able to use the same account on both my wife and my phone."
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"Plus battery life only shows its good for a year."
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Bluetooth

Bluetooth:
"Only complaint - I don't keep my phone's Bluetooth on a of the time, and it takes some time (3-5 min...) to synch up when you turn it on... Can be a pain when you are looking for your keys and trying to get out the door!"
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"The are not good outside of bluetooth range."
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"A really interesting feature should you ever have the misfortune of losing the item outside of Bluetooth range or the item is stolen, is that in future as more people join the tile network, if you mark the tile lost it can be located by other tile users as they come into proximity with their device."
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"I purchased 4 and all four only lasted a month and a half the batteries died there's constant problems with the Bluetooth connection."
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"It's only good for 30 feet max of finding a missing device using Bluetooth."
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"What it does NOT do well: locate keys when they are not within bluetooth range."
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"The units are larger than others, don't have replaceable batteries, and bluetooth range really does limit how well it works."
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"You have to have a good strong Bluetooth connection."
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"I recommend the Bluetooth be worked on some more so that multiple devices can be used without Bluetooth power being drained."
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"Best feature is if you leave your Bluetooth connection on at all times, you'll know where you left your possession which has a tile attached to it."
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"- Bluetooth works perfectly on these phones- There are no other TILEs with the 30 ft distance when I try to register."
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Connection

Connection:
"I'm very disappointed in the lack of connectivity and the poor support."
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"I understand that it is a bit frustrating to know that your Tiles are unable to hold a connection."
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"I purchased 4 and all four only lasted a month and a half the batteries died there's constant problems with the Bluetooth connection."
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"The app is simple, and connecting a new Tile to your device couldn't be easier."
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"Other devices: If another smartphone has the app open and is connected to your Tile then you won't see it on you map, it will just say that device is locked onto it... so both my husband and i can't be connected to it simultaneously-seems sillyCustomer service is terrible, hoping to return to them (not Amazon) but so far it looks like I have to pay shipping!"
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"Sometimes one of mine won't connect to Bluetooth and I will think I have left it at the store which is annoying but they are usually working perfectly."
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"You have to have a good strong Bluetooth connection."
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"Works very well in connection to the iPhone app."
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"A BETTER DESIGN WOULD BE TO BE ABLE TO DESIGNATE WHICH PHONE A TILE CAN CONNECT TO, RATHER THAN SHARE A TILE'S LAST KNOWN LOCATION."
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"So, it was easy enough to connect and get the app."
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"The concept is great, but the Tiles would need to be smaller and have a direct connection to a cell network."
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Running

Running:
"A real good thing to have around when you're running late and your keys are missing"
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"Misplaced my wallet while running late for a meeting and nearly left my keys at an office I visited."
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"I'm sure it would work better if I kept bluetooth running and kept the app running in the background but that would cause a daily battery hassle which is more of a pain the the once a week or once every other week where are my keys hassle."
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"A real good thing to have around when you're running late and your keys are missing"
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"Now that I have young children running around, well...its not any better, but now I have others to blame it on."
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"Works great, I even use this in the morning when I'm running late and need to locate my keys quickly."
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"You need to keep Bluetooth and the Tile app running in the background in order for the system to be most effective."
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"Great- you have to make sure you have it running in the background on your phone along with having your Bluetooth on."
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Support

Support:
"I'm very disappointed in the lack of connectivity and the poor support."
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"First off, my experience with Tile customer support prior to purchase was good other than not being able to call on the phone."
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"not afraid of spending long time looking for my keys and wallet I'd give 5 stars if it support GPS locating with the same battery life very challenging ;)"
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"Time keeps on ticking, ticking, ticking, into the futureIn a year, the TILE batteries will all be dead and support will have a newexcuse for not working."
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"What I have had issues with is when one of my tiles stopped working, I opened a ticket with tile over a month ago for my failed tile, support took ages to respond to questions, and my replacement tile has not arrived."
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"I got a defective Tile as a gift and, unfortunately, their support team doesn't make it easy to get it rectified."
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"GOOD: Did use chat support and they responded quickly and SAID they will be sending me replacements so that is good."
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"The support staff were able to remedy this very quickly, and now I know the true meaning of remove."
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"I am not a fan of products that only support Apple and Android.... millions of people love the integration between windows phones and their computers and as such do not use apple or android products.... tech companies need to be onboard with making sure their products are available to the masses and as such we will wait it out for the competitor who is smarter in business decisions."
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"I've contacted Tile customer support and they sent me some pretty complicated instructions on how to get this resolved."
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"I had a bit of a hard time figuring out how to look for it but the support team at TILE was great in assisting me."
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Track

Track:
"But for now, if youre looking for something to help track down something thats gone missing, youd spend less time training a dog than waiting for this thing to go off."
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"I was somewhat excited to get them because I read quite about them before they were available for purchase and I was under the impression that they would be most helpful to keep track of commonly misplaced items in our house."
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"these are awesome, no more losing keys, even put one in my motorcycle, I've had 2 stolen before, bet that won't happen again, hide one of these anywhere in your vehicle, if it comes up missing track it then call the cops or smith and wesson, your choice..."
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"Keys left at movie theatre or restaurant- good luck using Tile to track after you got home"
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"Lacks basic features (e. g. a simple light to help you find things in the dark as the beep is not always audible, especially out of doors) that could make it one of the best accessories to help keep track of things."
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"The gang sensor thing seems to be a great way to track them if they get lost! "
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"Each time we were able to track the items using the Tile app and found them within seconds."
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"I would recommend this product to anyone who has trouble keeping track of stuff."
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Tracking

Tracking:
"I've had many different solutions to the tracking problem; these are the best solution yet."
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"They are great for tracking my cat when he goes outside, but the beeper is hard to hear and the range is only 30 feet or so."
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"Again, HORRIBLE DESIGN #2.If you want these TILES for your own item tracking, as we also desired for keys and purses, it does help to locate a miss placed item from the last seen map."
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"ADDITIONAL PROBLEMS:Unlike other trackers (again, for example, the Trackr) the battery in the Tile is not replaceable."
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"I am upset because these little trackers are too expensive for the customers not to have some technical support."
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"One problem is that it is not constantly tracking the tile."
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"The tracking is great and very accurate."
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"I've had many different solutions to the tracking problem; these are the best solution yet."
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"Tiles are great tracking devices."
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"I think they are great for tracking things within close range of phone but if you leave your wallet somewhere you are going to have a hard time finding it since it will be out of range."
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"They are great for tracking my cat when he goes outside, but the beeper is hard to hear and the range is only 30 feet or so."
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