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Motorola Hx550 Universal Bluetooth Headset - Retail Packaging - Black by Review Summary ,  Jul 22, 2015

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Motorola Hx550 Universal Bluetooth Headset - Retail Packaging - Black
Report Date: 01/03/2016
Based on 2440 customer reviews
Overall satisfaction: 4.1
Returned or considering to return: 4.8%

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Frequently Mentioned by Customers:


Individual Feature Rating
Amazon5.0   exceptional
Distance5.0   above average
Value5.0   average
Weight4.9   above average
Audio4.8   above average
Charge4.8   above average
Sync4.8   above average
Battery4.7   above average
Compact4.7   average
Reception4.7   above average
Price4.6   above average
Quality4.5   average
Sound4.5   average
Comfortable4.4   average
Bluetooth4.3   average
Fit4.3   average
Size4.3   above average
Noise4.2   average
Voice4.1   average
Connection3.9   above average
Service3.9   average
Speaker3.8   above average
Clip3.4   average
Hook3.3   below average
Microphone3.3   below average
Button3.2   average
Android3.1   mediocre
Packaging2.9   mediocre
Disconnect2.5   below average
Plastic2.4   below average
Hinge0.7   below average


Quotes from the Reviews - What People Say about:

Amazon

Amazon:
"Amazon was very good regarding the refund - no issues very efficient."
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"its my moms I haven't really been able to get to try it out I lost her last one that's why she has to get a new one in the first place but besides that she seems to be very satisfied so thank you again for amazon."
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"I'm really grateful to be able to make my purchase from Amazon!"
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"Someone told me that this was fairly simple and easy to pair with any phone, so I ordered this on Amazon."
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"One of the many reasons I love Amazon is the difference in pricing from the site versus traditional brick-and-mortar stores for many of the items offered, but also for the availability of said items."
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Android

Android:
"Moving the phone (LG 41C Android 4.4) to my left pocket resolved the problem."
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"Amazingly, pretty much the same product sold to me 8 mo ago with my Android worked its tail off w o any problems (until the flipper refused to fold and reception was lost), so I ordered this one with full confidence."
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"The only drawback is the Motorola software for Android completely crashed my phone so I uninstalled it."
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"it is not confortable and does not work well with my phone it keeps dropping my calls also does not work well with the iphone i think it more for an android type phone"
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"Is not compatible with all androids 2.2+ as the box reads to check if you Android is compatible before buying this go to Google play search my motospeak and open it if your device is not compatible you will get a prompt stating it isn't ."
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"It connects to my Moto G 2nd gen Android phone easily."
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"I paired my android phone and iPod Touch with ease."
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"Very clear and works well with my Moto X (Android)."
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"Amazingly, pretty much the same product sold to me 8 mo ago with my Android worked its tail off w o any problems (until the flipper refused to fold and reception was lost), so I ordered this one with full confidence."
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"My smartphone (Galaxy S4, Android 4.3) works well with the headset."
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Audio

Audio:
"I am using this with a Nexus 5 on Kitkat 4.4.4 which may be part of the mic audio problem."
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"As many of the other reviews stated, wearing for long periods of time does irritate the ear, and I do find the audio response annoying after a while."
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"- The second HUGE pet peeve around audio is a really ridiculous one; a result of poor R&D."
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"Excellent device... very very clear audio and simple to use."
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"VERY SIMPLE TO USE; GREAT AUDIO AND CLARITY; CALLERS ARE VERY CLEAR AND IT'S EASY TO USE."
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"Clear audio and easy to use."
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"I love the ability of my HTC One M7 to send audio to it -- makes it easy to listen to an audiobook without cabled ear buds."
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"The range was better than the already pretty good BH-900 range, audio quality great, controls easy to use (separate volume controls and call button that isn't the entire headset itself), multiple earpieces included to get the best fit, fast and easy to turn on and connect to two devices at a time!"
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Battery

Battery:
"I like that it turns off by flipping the end piece making it easy to retain battery life and hard to accidently turn off when trying to increase sound or take a call."
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"BATTERY IS DEAD AND WILL NOT CHARGE."
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"And when I flip it open to take a call it connects and answers the call immediately, but has to tell me its connected to phone one and tell me the battery level before I can use it, which is super annoying."
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"It was a high quality noise cancelling headset with only minor complaints such as moderate battery life and no AD2P."
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"The battery life was decent, not great but good enough."
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"The battery doesn't drain easily, the range is awesome..the only thing i dont like it, s that, it disconnects every now and then which is very annoying n minus esp if ur driving."
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"Battery life is decent."
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"I love the fit, size, battery life and performance of it."
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"As a result the battery life is amazing."
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"It has a long battery life, very good clarity and a good noise filter for outside sounds."
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"Oh, and the battery life seems to hold well for me."
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Bluetooth

Bluetooth:
"Unfortunately, my wife broke it after I gave it to her since my car has its own bluetooth."
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"I've used this bluetooth for well over a year and a half now and I rarely have problems with this."
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"I liked the way it called out the phone number and fed information thru the bluetooth but it was not as comfortable as the H720 or H730 that I normally wear."
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"Love this bluetooth but the recommended app is annoying and does not work well at all."
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"I made the mistake of buying a different Bluetooth earpiece a few months ago."
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"This is a good solid bluetooth, but unfortunately the normal earhook that comes with them is poor quality and breaks fairly soon with any fair amount of use."
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"This was a great bluetooth when I bought it in August."
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"Love this Bluetooth"
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"I bought this Bluetooth for my wife and she love's it."
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"I bought 2 Bluetooth in Aug 2015 after I used around 1 month and that clear plastic peace broke...it's broke quick if u not careful with it...n if u wear for more than couple hours that plastic peace hurting on your ear...because it's made from hard plastic...."
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"This is a great, small bluetooth."
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Button

Button:
"Hard to put in your ear without pressing the button"
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"Very disappointed , I've only had it a few weeks and the volume button is stuck on low ."
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"This is my first smartphone and the headset the store gave me seemed a little uncomfortable, two extra buttons and I didn't want to take that out into traffic and try getting used to that and the phone."
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"The MotoSpeak app would respond with the press of the button BUT after the app faults out, which it will, you must press the button again and then it will respond after 2 or 3 presses or not respond at all."
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"While the buttons were broken, the handset STILL worked!"
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"One push of a button and connects easily with Siri."
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"I'm well aware of where the headset's volume control buttons are, where the volume buttons are on the phone, and where the volume limit settings are on the phone."
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"You can make it very loud or quiet (with very convenient buttons on the earpiece) and the range is decent."
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"the buttons are where my fingers want them and are easy to activate."
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"Volume control and answering calls were easy with the buttons."
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Charge

Charge:
"The major problem with this headset is that when it charges to full, it loses sync with the phone almost every time."
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"It sounds clear, charges fast, works perfectly!"
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"Charges up quick and easy to connect to your phone."
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"It stores easily and charges hold for what seems forever."
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"Still works well though, and being able to go days between charges is well worth it to me."
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"Charges nicely with good battery life."
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Charging

Charging:
"There was no charger in the box and I am a very disappointed customer."
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"BATTERY IS DEAD AND WILL NOT CHARGE."
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"I do wish I could charge it by dropping it on my Qi charging pad, because micro-usb is so annoying."
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"Also the plantronics bluetooth sets are junk also, they wont hold a charge, and ther sound quality is terrible"
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"I love the compact size and the battery life is amazing...I like how when you turn it on they lady tells you how much battery is left (high med low) so there is no more guessing on when to charge it or being left with a dead headset."
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"Other than that it works well and holds a charge for a reasonable amount of time."
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"It does hold a charge for a long time and the clarity is great."
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"Fast charging, good volume, can work with 2 cell phones, and has better volume and noise cancellation than Blue Parrot! "
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"I just wish I could figure out which other one to buy that will have good volume, can be charged with a wall charger, and looks decent."
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"it tells you when it reaches medium or low charge or out of range and is compatible with Siri."
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Clip

Clip:
"My current ear clip setup is uncomfortable after a short while, which is part of why it ended up in a pocket and getting washed."
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"Volume is LOUD, and yes will play your MP3, SiriusXm, etcCONS: I found the ear clip to feel tight on my ear, gets uncomfortable after a short while."
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"I have used this ear piece for over a year now, and I've probably broken the ear clip off at least 10 times."
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"Provided ear clip was a bit uncomfortable, after changing to in ear piece felt better."
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"The loop clip is cheap and brittle and I have broken two of them just by slipping it over my ear."
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"Very good device ,but will need extra ear clips asap!"
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"I really like the in ear attachment so you don't have an uncomfortable clip around you ear."
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"I'm writing this review after owning several other types and form factors of headsets (long mic, around the neck, solid ear clip, thick ear clip holding battery) and this is still the best one I've ever had."
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"I love the ear clip that goes over the ear...Stays in place."
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"Great headset; wish the clip was stronger"
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Comfortable

Comfortable:
"It also falls out of his ear and he's complained that it's not the most comfortable fit and I'd like to say the ear replacement pieces were pretty much all the same size so there wasn't an option to finding a way for it to fit comfortably."
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"Sound is ok, I'm not happy with any of the ear pieces, they are all to large so its not very comfortable"
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"So if you don't care about this then it's a great Bluetooth and is comfortable to wear."
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"The small earpiece doesn't have much cushioning and is uncomfortable in the ear so I wouldn't recommend using it, the other earpiece that uses the hook is comfortable and fits well in your ear."
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"CONThe gel pieces to make the headset comfortable in the ear is Mickey Mouse' Most uncomfortable I've ever had.3 Star"
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"This BT doesn't fit my ear at all - terrible comfort and poor sound quality."
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"It's easy to use, comfortable and syncs with my iPhone."
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"Clear calls and very comfortable on my ear! "
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"Very clear and comfortable."
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"Great sound, comfortable on my ear and so convenient not to have to carry my Galaxy S4 around the house."
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"The sound is clear and it's so comfortable to wear, you will forget you have it on."
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Compact

Compact:
"Sometimes people on the other end complain of an 'echo' effect but for the most part it is compact and works well."
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"Very pleased with the HX550, very neat and compact."
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"Nice, lightweight, compact, excellent sound quality to those on the receiving end, too."
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"I love the compact size and the battery life is amazing...I like how when you turn it on they lady tells you how much battery is left (high med low) so there is no more guessing on when to charge it or being left with a dead headset."
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"Nice compact size."
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"I love how small and compact it is and how easy it is to use."
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Connection

Connection:
"Motorola pairs pretty easy with any phone brand, except apple seems a bit more annoying when I had one (more of a connecting deplay when you turn it on or open it to use)With most other brands, I have owned a few the HX550 connects quickly smoothly and does a good job recognizing your voice commands and text speech for the most part."
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"Connection problems worsened to where I had to have the phone in hand, close to the 550."
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"Connection was not good."
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"Lately, when I first connect, it has problems connecting my first 1-2 calls, but after that, it seems to be OK."
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"First, the sound quality just isn't very good--this is a moto headset connected to a Moto phone and it often has a poor connection that makes the sound cut in and out."
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"Both units have to be USB class 1, Class 2 devices will not be able to stay connected to the headset."
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"Works great, easy to carry and gets a good connection with little to no road noise."
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"Great device, connectivity is great."
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"Worked great for 12 months then started to drop connection during every call."
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"bought a couple of these beauties for my parents and they love them, clear sound, good Bluetooth connection range, lasting battery, easy to use, good product."
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"Pairing is easy and once on, its connected with your IPhone and audibly gives the charge level."
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Delivery

Delivery:
"The second one did not arrive for some reason there was a problem with the delivery."
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"I am not sure if the shipper or the delivery service mishandled the package, but when I received it the hard plastic case it came in was damaged."
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"The headset great, the price was good, delivery was excellent."
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"Great product, and excellent time in delivery."
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"Excellent delivery time and in good conditions."
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"quick delivery, looks nice qualityy-- have not had chance to use yet as been hospitalized but, appears very nice"
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":) Prompt delivery - no hassle transaction - received exactly what I ordered and would order from them again!"
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Disconnect

Disconnect:
"Now I have iPhones and the Motorola HX550's technology is a little dated, connects and disconnects at random, almost needs to be line of sight with iPhone."
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"The battery life seems to last pretty well, I'm on my phone all day but it disconnects even if the phone is in my pocket, which is not a good sign in my opinion."
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"The battery doesn't drain easily, the range is awesome..the only thing i dont like it, s that, it disconnects every now and then which is very annoying n minus esp if ur driving."
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"Pros: the item was cheap and it arrived quickly,Cons: it constantly disconnects which is very annoying, and if your using to listen to media it gets frustrating...."
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"I love this Bluetooth, but it doesn't wotk as well the white version, this one disconnects on me allot."
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"The problem is that the headset will connect sometimes, then disconnect for no reason."
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"Great, inexpensive bluetooth headset - good sound quality, easy to use, like the redial function (of the last number called), and most of all, I love that when it disconnects (if you go out of range), it tells you it's disconnected because it alerts you if you're about to leave your phone somewhere."
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"It has good sound, but occasionally disconnects of its own volition."
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"It is the most comfortable, easiest to connect and disconnect, turn off and on,and charge."
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"Disconnects on its own,but dont know if the problem is with the Bluetooth Headset or with my Droid."
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"I like the on off flap, it's so easy to connect disconnect to your phone with just a flip."
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Distance

Distance:
"Works great with great sound clarity and distance."
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"But the reason i bought this was it said 300ft of reception which is also the biggest letdown I figured it wasn't going to be that far but i thought it would be a good distance and it is the same as any other about 30 ft ."
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"This is a great Bluetooth, it has superior distance, i can go outside of my house withing a 30 foot radius and this will continue to communicate with the phone."
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"Works well and long distances and is comfortable to wear."
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"works really well with note 3 has a good amount of distance with clarity with talking on phone and listening to media"
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Fit

Fit:
"It also falls out of his ear and he's complained that it's not the most comfortable fit and I'd like to say the ear replacement pieces were pretty much all the same size so there wasn't an option to finding a way for it to fit comfortably."
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"They were ill fitting on the earpiece, or broke easily, or were extremely uncomfortable to wear."
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"I like the way it fits into my ear since I'm a truck driver and its very hard to hear over the truck engine."
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"As one who doesn't like Bluetooth headsets because they never fit well and the sound quality is poor, I definitely did not like this one."
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"I'm sure this item is fine for some people but I had a real problem with getting it to fit in my ear correctly."
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"Uncomfortable fit."
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"They are pretty solid yet flexible but don't fit completely into my ear."
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"Fantastic bluetooth - long lasting, works well, and fits good on my ear."
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"It fits good, because it has several different ear piece options."
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"I love the fit, size, battery life and performance of it."
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"They were ill fitting on the earpiece, or broke easily, or were extremely uncomfortable to wear."
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Hinge

Hinge:
"Its just over time the mic fets weak at the hinge and breaks."
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"The headset turns on and off using the little flip earpiece at the end of the bluetooth, which is a function I like however the flip hinges seem fragile flimsy but I've had no problems so far."
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"I read a lot of negatives about the hinge breaking, and the boom does in fact have a rather strong spring that snaps the boom open and closed."
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"It is weird because it did not break at the hinge point, a corner tip of the mic broke off in my hand when I touched it."
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"it broke on the plastic hinge where you have to flip it to turn it on off and everyone had trouble hearing me on it..."
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"On the last one the hinge broke on the flip microphone soon after I got it."
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"The headset turns on and off using the little flip earpiece at the end of the bluetooth, which is a function I like however the flip hinges seem fragile flimsy but I've had no problems so far."
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"I liked this headset at first, but the hinge cracked a little while ago and now the headset sounds terrible to anyone I'm trying to talk to."
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Hook

Hook:
"Uncomfortable with ear hook, rubs against the ear lobe."
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"Eventually the ear hook broke and now I just stick the whole thing in my ear."
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"The earbuds, hooks and position of the unit at the earn is uncomfortable."
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"Only problem, the ear hook will sometimes snap and break when I put it over my ear."
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"The ear hooks also broke really quickly making this the worst piece of technology I have ever purchased."
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"but they all suffer a problem with the ear hook breaks along with the mic boom after about a year."
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"Number two, the ear hooks are brittle and break easily."
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"And the in-ear hook works well for me."
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"Easy to hook onto my ear and the controls are very easy to use."
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"Whether you are using ear gels or over the ear hook, It is very lightweight & comfortable on the ear."
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"It is very easy to pair, once you find the right fit for your ear with the provided insert gels and hooks, it will fit snugly and comfortably, I would imagine, for most people."
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Level

Level:
"And when I flip it open to take a call it connects and answers the call immediately, but has to tell me its connected to phone one and tell me the battery level before I can use it, which is super annoying."
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"I have gone a couple days without charging and have never heard any level lower than high, although my girlfriend has drained hers to medium, low, and finally dead, so it does report other levels."
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"If I have it in and my phone is downstairs, I can walk upstairs, but not all the way around the house because it will get fuzzy, but it keeps well on the same level and has been a huge help in general so I can talk on the phone and do things with both my hands."
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"Our techs prefer this model as it has the comfort level and easy hearing needed for their work."
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"Great value and I am able to be a floor level away from my phone."
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"Voice guidance makes it easy to check battery levels, connection to two different devices, and settings.3."
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"Received audio is good, but my voice level into the phone is very low and with channel noise.."
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Microphone

Microphone:
"Its just over time the mic fets weak at the hinge and breaks."
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"This headset was great while it lasted after about 10 months of use the on off flip out mic broke off leaving it unusable."
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"Boom microphone is to flimsy, had two break within a year and a half however the sound quality was excellent."
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"The problem with that model is that the microphone door, no matter how careful I was with it, would break off within a year."
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"Unfortunately the manufactured piece that flips the mic looks the same with this HX550 as the H17."
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"but they all suffer a problem with the ear hook breaks along with the mic boom after about a year."
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"I would blow out the microphone and they could hear me better for awhile,It is easy to use"
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"This headset was great while it lasted after about 10 months of use the on off flip out mic broke off leaving it unusable."
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"a Bluetooth that comfortably fits my ears (I've got large protruding ears thankfully I've also got long thick hair) it's easy to know when it's on or off with the flip open mic."
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"He likes how quickly they connect upon opening and the ease of shutting them off by closing the mic piece."
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"Being able to flip the mic boom closed is a huge plus."
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Noise

Noise:
"There have been complaints of some amplified background noises, such as scoping out ice, but turning your ear away seems to reduce that."
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"Like the quality of product very clear blocks outside noise out only problem."
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"All of the attempts to cancel noise, etc."
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"I'm dropping a star for each of these issues:Background noise is terrible."
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"works great on all things except boom is too short if you drive a truck with all the noise they can't hear you good on the other end my girl friend use s it now an it works great for her"
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"I bought this because everyone complained of freeway noise when I used my car's built-in bluetooth."
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"But HX550 confirm to be best in suppressing all background noise allowing only the speaker's voice to get thru."
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"I agree with all the previous users' comment this is by far the best background noise reduction headset."
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"Very good noise cancellation."
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"Works great, easy to carry and gets a good connection with little to no road noise."
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"In fact its mostly background noise and causes us both a great deal of headaches in most cases."
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Packaging

Packaging:
"I suspect I got a knock-off that was not the real thing....I threw away the packaging material before I realized the problem so did not return it."
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"I recommend this dealer as it comes in a very nice box case & other's in bulk packaging do not work as well as this one!"
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"The black one came in a weird packaging."
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"Delivered quickly, packaged beautifully, only problem is that it is very uncomfortable on my ear."
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"Unfortunately I will not use it and threw away packaging."
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"Also the packaging on the latest one that I got is ridiculous- big waste of plastic and cardboard."
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"great design, strong motor, nice packaging, great moisturizer which by the way is a free bonus, cant make a better deal !"
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"It arrived very quickly and was packaged very well."
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"Delivered quickly, packaged beautifully, only problem is that it is very uncomfortable on my ear."
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"Excellent product and it was packaged well, and it works well."
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"The typography is good quality, and it looks like it could be some type of packaging for somewhere, but definitely not retail."
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Perform

Perform:
"Noise cancellation performs solidly, but is not perfect."
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"2 4 12 Update:After getting mine replaced from Amazon, this functioned well for about a month and the piece that performs the closed and open function broke off and now you can keep it closed."
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"After a couple of months I can say it performs just as well as the H17 which means I love it."
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"This headset performs as well or better than others at much higher price points."
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"Performs well."
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"This Item performs as advertised and my daughter just loves it."
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"This device performs very well!"
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Plastic

Plastic:
"I bought 2 Bluetooth in Aug 2015 after I used around 1 month and that clear plastic peace broke...it's broke quick if u not careful with it...n if u wear for more than couple hours that plastic peace hurting on your ear...because it's made from hard plastic...."
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"For comparison, My iPhone headset had the same problem except worse because they're a hard plastic."
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"Also the packaging on the latest one that I got is ridiculous- big waste of plastic and cardboard."
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"After about 20 uses, the plastic ear hook was broken."
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"I found the plastic over the ear piece extremely uncomfortable and the pressure from the portion that sits against my ear painful after about 10 minutes of use."
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"The plastic just snapped on me, which was my fault."
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"I bought 2 Bluetooth in Aug 2015 after I used around 1 month and that clear plastic peace broke...it's broke quick if u not careful with it...n if u wear for more than couple hours that plastic peace hurting on your ear...because it's made from hard plastic...."
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"I think that's pretty good for a tiny plastic device!"
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"The genuine Motorola retail packaging for this product is a clear plastic box in red and black."
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"It is great except for the plastic loop that goes over the ear."
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"I was able to repair it using small strands of plastic wrap that I wrapped around several times and then heated over the stove."
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Power

Power:
"My big old mitts found it hard to turn the Q2 on purposefully, but it would power up and start calling people quite handily all by itself."
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"Power switch is easier to use than the hidden button on the J2."
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"I have had two Motorola HX550s, and in each case the plastic power boom failed in about 8 months or less."
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"The Power Boom power shut off is convenient but poorly designed and does fail."
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"The boom that flips open to power on the headset broke."
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"PROS:Small and LightweightClear SoundLong Battery LifeFast chargingEasy Pairing (I have an Samsung Galaxy Note 3)Comfortable on your ear - many ways to wear it..Easy to power on and off Background Noise Reduction settingsAffordableCONS:Very small and easy to lose."
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"I love flipping out the mic table to power it on and off."
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"Some people recommend Class 3 which uses 100x less power than Class 1."
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"If my phone rings I can flip down the boom mic of this Motorola HX550 and it will answer the call, while having been off prior to conserve battery power, which is a nice feature."
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"Other than that, great device, great battery power, good sound, I use on more than 1 phone + my computer for listening to lectures on youtube etc."
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Price

Price:
"I wish I would have never wasted my money on this piece of junk."
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"Hard to beat for that price and I'm buying another one."
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"Ive owned 3 of these, only because I have washed one and broken another, but for the price this is an amazing headset."
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"At a very reasonable price, I was not expecting the HX550 to be that impressive but it is."
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"This product has a really nice battery time and I like the interchangeability of the ear piece (I prefer over the ear).Comfort: While it's not extremely comfortable, the comfort is worth the price I paid."
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"This is very disappointing as it makes the headset and the money spent a wasted."
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"Good quality,works well and a fair price! "
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"Great price."
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"Good price, too."
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"This is a very clear and easy to use bluetooth for such a low price."
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"Great price and value."
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Quality

Quality:
"Good sound quality, but the ear piece is horribly uncomfortable and constantly slips off my ear."
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"The latest one I got was terrible - it looked different and its sound quality was very poor - I could hear fine but those I was calling could not hear me well."
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"I've had a couple of complaints about sound quality but overall a good buy"
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"not very good quality"
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"On the positive side, I've had only 1 complaint about sound quality, and I use it when I drive with my convertible top down."
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"This is a good solid bluetooth, but unfortunately the normal earhook that comes with them is poor quality and breaks fairly soon with any fair amount of use."
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"This headset had a good call quality and people on the other end can hear me great as well."
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"Good sound quality, but the ear piece is horribly uncomfortable and constantly slips off my ear."
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"Easy to operate and good sound quality, both sides."
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"But it hurt that part of my ear.3 stars for the quality and good design, they can make the speaker smaller and that way the inside sensitive ears parts will not notice of the pressure."
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"the quality of the product is good, it is loud and strong."
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Reception

Reception:
"Reception was horrible."
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"Amazingly, pretty much the same product sold to me 8 mo ago with my Android worked its tail off w o any problems (until the flipper refused to fold and reception was lost), so I ordered this one with full confidence."
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"EXCELLENT RECEPTION"
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"The reception is great and nobody has been able to tell I am talking on it."
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"Easy to pair and reception is always very clear."
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"Very crystal clear reception, and listeners have no problems hearing me."
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"Comfortable and clear reception."
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Reliable

Reliable:
"I had purchased this Bluetooth several years ago and it functioned perfectly until the boom broke...however it was such a reliable Bluetooth that i purchaed another of the same model..."
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"If the power boom were more reliable, my rating would have been 4 stars, but two units failing with identical failures is a bit much."
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"Voice calling - 5 stars: Whether saying, Call Nancy Mobile 1 or Call 651-555-1212, calling using voice commands couldn't be easier or more reliable."
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"Steer away from this modelNOTE: if the HX-600 is available, it has the same great sound and is much, much more reliable."
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"Very reliable and the easiest to set up without any instructions as it is voice guided."
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"If you are looking for a solid, small, well designed, clear, loud, and reliable headset for every call you make and receive, than this purchase is a definite plus."
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"I had purchased this Bluetooth several years ago and it functioned perfectly until the boom broke...however it was such a reliable Bluetooth that i purchaed another of the same model..."
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"This one is pretty good and fairly reliable."
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Service

Service:
"Not bad, almost two years of service before failure."
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"It is a mystery as to why I never got my earpiece but because of the customer service and the refund I was given it has soften the blow of disappointment."
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"I love this earpiece, no cons I can see, although sometimes people say I sound tinny, hard to say if it's due to the cell service or the earpiece."
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"I am not sure if the shipper or the delivery service mishandled the package, but when I received it the hard plastic case it came in was damaged."
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"Great service and fast shipping."
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"great price and great service very satisfied"
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"Good service."
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"Motorola also has excellent customer service."
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"Customer service: Great."
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Setting

Setting:
"It does get a bit hard to hear in some settings but I doubt you will get past that issue without paying hundreds for a Bose and even that has limits."
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"I've researched the problem and found that if I reset the headset to factory settings, it will work again properly with the first phone."
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"Although I'm not good with setting up accessories most of the time, this one took less than a minute."
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"As a frequent business traveler I have to mute often in noisier settings or when listening in on conference calls and it's impossible to do this with annoying beeping every 10 seconds."
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"I called my daughter from out in the yard right after effortlessly setting it up."
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"I use this headset in an industial setting where loud machinery is running and I am pleased with the clearity of the calls."
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"Once I get the earpiece at a comfortable setting, I sometimes forget that I am wearing it."
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"Love the ability to change the settings on my HTC, but sometimes my phone thinks it isn't paired so have to restart the phone and everything is ok. My mom, who wears hearing aids, sometimes can't hear me well."
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"It's great on the road to be able to have my text messages read to me and for setting appointments and the like."
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Size

Size:
"Small and powerfull the only downside is the rubber ear insert is a very hard csilicone rubber hurts the ear, wish they had an option to buy a better one."
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"In fact, the only negative I can think of is that it's so small, sometimes it's hard to find on my black countertop."
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"On the other hand the over-the-ear pieces are painfully small and I do mean PAINFULLY!"
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"The little ear buds that come in different sizes just made it even more uncomfortable."
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"The small earpiece doesn't have much cushioning and is uncomfortable in the ear so I wouldn't recommend using it, the other earpiece that uses the hook is comfortable and fits well in your ear."
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"The problem is she has small ears and I never could find one that she could wear."
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"I like it better than the jawbone I owned before because you can tell easily when the device is off (flip the small piece up)."
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"This is a great, small bluetooth."
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"Love the item works wonderful but keep losing it it's so small"
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"I love the fit, size, battery life and performance of it."
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"The buttons are a bit small so I have trouble adjusting it on the fly, but I can hear well."
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Sound

Sound:
"Good sound quality, but the ear piece is horribly uncomfortable and constantly slips off my ear."
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"Sound clarity not too great."
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"The latest one I got was terrible - it looked different and its sound quality was very poor - I could hear fine but those I was calling could not hear me well."
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"This last one started out with horrible sound and low volume."
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"I've had a couple of complaints about sound quality but overall a good buy"
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"On the positive side, I've had only 1 complaint about sound quality, and I use it when I drive with my convertible top down."
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"Good sound quality, but the ear piece is horribly uncomfortable and constantly slips off my ear."
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"Easy to operate and good sound quality, both sides."
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"It sounds clear, charges fast, works perfectly!"
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"Works great with great sound clarity and distance."
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"sound is good and clear on both sides."
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Speaker

Speaker:
"Totally uncomfortable, very big speaker compared with all of the others."
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"The speaker broke after 2 weeks while I was trying to adjust the volume after it suddenly dropped in volume level but that was AFTER I was having Voice Recognition Rage after 15 minutes of trial and error because IT DOES NOT WORK!"
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"Once paired with my computer, even if it wasn't connected, I would have all sorts of mysterious problems with other systems, and other speakers."
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"Great for the person that wants to be handfree and not always talk on speaker(which is very annoying).."
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"Conclusion: As said before, the reason for getting rid of this headset was a speaker problem that showed up at about 8 months of intense use."
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"Pros:Easy setup (even with iPhone)Siri supportVery light and smallIncredibly comfortableAudible battery level alertsiPhone screen battery alertMultiple wearing modes (over ear, ear gel, in ear)Very fast charge (15 minutes to half full)Incredible stand byEasy to turn on off with flip of the microphoneVery reasonable priceVery fast to respond to calls and switch from phone to headsetDistance range of 200 feet (300 is claimed, but walls reduce that some) compared to about 20 that I have gotten from other headsetsPrice: Less than $50Voice controlled acceptance or rejection of callsCons:Listening to music in mono lacks true fidelity; speaker not great for music, but very good for voice callsRequires Android for some capabilities (none of which are really needed with the iPhone)Advice: If you are looking for a Bluetooth headset with good comfort, sound, range, battery life and support for an array of features on your Android or iPhone, look no further."
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"But HX550 confirm to be best in suppressing all background noise allowing only the speaker's voice to get thru."
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"But it hurt that part of my ear.3 stars for the quality and good design, they can make the speaker smaller and that way the inside sensitive ears parts will not notice of the pressure."
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"This headset has clear input speaker sound, helpful notices via a pleasant voice, easy pairing, and very good output quality to the call recipient in difficult situations (lots of ambient noise)."
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"It works pretty well, the audio quality in the speaker is very good."
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"Connects to my phone, microphone quality is good, the earpiece speaker quality is good too."
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Static

Static:
"I have tried the Jawbone ICON, the Plantronics Voyager and other $90+ headsets and have always experienced problems with noise, static, disconnecting, etc."
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"I started running into distortion after a month and no it wasn't this particular headset I had the same one (Plantronics Discovery 925 Bluetooth Earpiece)prior too which went bad after two months and it also had problems with range and static."
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"I went to the Motorola website but all of their links about static interference lead to a dead end (page no longer exists)."
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"No static, no crackle, just perfect sound, like there's an invisible wire between them."
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"The bottom line for me is that this thing is loud, clear, there is no static on either end, music sounds magnificent, the Motospeak app can be advantageous, and bottom line it fits wonderfully all day in the ear."
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"It has no static and the person at the other end has no problem understanding conversation."
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"Co-workers no longer complain about static."
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"I can hear great with it and there is no noise or static."
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"The sound is great on it, no static or background noise and people hear you perfectly on the other end without background noise."
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Sync

Sync:
"The major problem with this headset is that when it charges to full, it loses sync with the phone almost every time."
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"It's easy to use, comfortable and syncs with my iPhone."
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"It fits well in the ear, syncs with my phone (a Motorola Droid Maxx), and has good sound quality."
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"I've purchased well over a dozen of these (I purchase for the employees @ the company I work for).Very easy sync, two phones w media audio is a HUGE plus."
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"This device synced easily."
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"The devise was easy to sync to the phone and easy to use."
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Value

Value:
"Great price and value."
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"Good value for the price."
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"A good value compared to the other high costs options I have tried in between these purchases."
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"Great value and I am able to be a floor level away from my phone."
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"Great value"
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Voice

Voice:
"Instead, one appears to have to go through a rather confusing combination of Assist and Voice, which require GPS to be on, and use much more data -- neither of which are viable options in my situation."
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"I have a new phone and reasonably good hearing but synthesized voices from phone apps are terribly scratchy and seldom recognize my voice."
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"Also, voice answering doesn't work at all and the range is terrible."
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"I don't use headsets often, but when i use this everyone complains they can't hear me and I get an echo of my own voice."
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"Voice quality was not the best"
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"Voice is clear and the device is easy to operate."
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"I've tried quite a few but this one has the best clarity for incoming and outgoing voice."
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"I love the voice options."
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"Everyone said my voice was clear, my youngest daughter asked for the link for this device, then I turned it off and laid it down."
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"The voice clarity for both receiving and talking is very clear - no complaints so far."
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Weight

Weight:
"Also the push button on the side was hard to push but it was light weight plus I was always impressed with Motorola, and I have a Moto RAZR."
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"It's very lightweight and easy to use."
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"But it is light weight and easy to wear."
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"The are light weight and you can hear well."
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"It is easy to use, and lightweight."
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"Nice, lightweight, compact, excellent sound quality to those on the receiving end, too."
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