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Samsung HM7000 Wireless Handsfree Bluetooth Headest with isolating dual-mic noise canceling technology supports... by Review Summary ,  Dec 8, 2015

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Samsung HM7000 Wireless Handsfree Bluetooth Headest with isolating dual-mic noise canceling technology, supports...
Report Date: 01/02/2016
Based on 672 customer reviews
Overall satisfaction: 3.8
Returned or considering to return: 5.4%

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Frequently Mentioned by Customers:


Individual Feature Rating
Music5.0   above average
Weight5.0   above average
Light4.6   above average
iPhone4.6   above average
Comfortable4.5   average
Pairing4.5   average
Charging4.4   above average
Price4.4   average
Sound4.4   average
Quality4.3   average
Bluetooth4.2   average
Noise4.1   average
Connection3.8   above average
Design3.8   below average
Fit3.8   below average
Battery3.7   below average
Size3.6   below average
Voice3.6   below average
Level3.3   below average
Hook2.9   below average
Button2.6   below average
Plastic2.3   below average


Quotes from the Reviews - What People Say about:

Amazon

Amazon:
"Amazon should send me my missing items though."
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"I received this item extremely fast from Amazon; however the product description was wrong."
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"I had to return it which was no problem with Amazon and I was able to purchase the Plantronics device which fits fine."
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"No fault of Amazon's."
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"SEE UPDATE: ;)Amazon service as always excellent."
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"Amazon customer support was amazing - even though Amazon did not cause the problem, they had it fixed that day, no questions asked."
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Battery

Battery:
"The only annoying thing about the headset is that it tells you when the battery is low.... over and over and over and over and over until the battery finally dies."
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"My brother said like, the only drawback is the short battery life."
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"The low battery spoken prompt is very intrusive and annoying--more than I thought it would be."
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"Worst part, in about an hour or so, the battery completely drained."
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"The voice command thing gets annoying especially if the battery is low."
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"The only negatives I have is that the battery life is not as long and it is a little more uncomfortable"
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"Works great and has a long battery life"
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"It had good distance and a long-lasting battery."
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"Battery life is excellent as well as range (approx."
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"Nice headset gives clear sound, love the battery case."
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"Sound is really good and battery life is great."
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Bluetooth

Bluetooth:
"reliable product and love the case that Bluetooth don't get lost or damage."
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"This bluetooth device was awesome but my problem was that people would complaint about my voice sounding a but muffled and in clear."
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"I brought this Bluetooth on Amazon mounths ago on today its as clear as the day I got itI can't imagine life without itIts the best Bluetooth I ever hab on I had a few."
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"So far, this is one of the best handsfree bluetooth headsets I've had; but it gets slightly uncomfortable, almost painful, in my ear after a while; and it get stuck in my long hair a lot and I have to pull my hair off of it so that it doesn't fall off."
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"i bought this because i don't like holding the phone to my ear but the bluetooth keeps disconnecting it just does not work very well would not buy from this company again"
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"within the 1st week I began to see the functionality with the newer Samsung phones was very limited and this Bluetooth doesn't support easy syncing with multiple devices."
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"reliable product and love the case that Bluetooth don't get lost or damage."
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"When it came to hearing the caller, this bluetooth device was perfect! "
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"I really liked this Bluetooth."
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"The best Bluetooth I've ever had."
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"Love this Bluetooth."
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Button

Button:
")I've also had a serious problem with the on off button design."
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"I am sure this cannot be a push, as the only way you can turn it on is that you press and hold the button, which is pretty hard to push down, for seconds."
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"Buttons a little confusing but sound is good."
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"The only downside is the on off button."
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"I use a lot the Bluetooth on my job and I have many models before buying this one, this is not the great piece, to many buttons useless and is not stable so in my opinion the utilization in all is bad, the good think about it is the quality of the sound I'm satisfy with it."
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"This product is OK, but missing one very important feature; a simple on off button."
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"It's very very easy to press the buttons once it is in your ear."
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"The bad:To start with, it is very very easy to press the buttons while adjusting it in your ear, putting it in, or taking it out."
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"Device paired easily and automatically with my Samsung phone and Samsung Windows tablet and switches easily between the two without pushing any buttons on the headset."
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"I am sure this cannot be a push, as the only way you can turn it on is that you press and hold the button, which is pretty hard to push down, for seconds."
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"Buttons a little confusing but sound is good."
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Charging

Charging:
"Only complaint is that the case stopped being able to charge earbud after about 2 months."
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"The mini usb charger was missing along with three ear gels and the quick start manual."
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"I also struggled to open the cover on the back of the device in order to insert the charger which was really annoying.3."
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"Seems like that can't be good for it, and who doesn't actually charge their cell phone overnight?"
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"With this unit, no one has ever said they couldn't hear me well but the charge doesn't last long."
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"(Very annoying to say the least).I never remember to charge the case, so that extra charge for the headset it useless for me."
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"battery doesn't lasts as much as advertised or expected but otherwise decent in performance, with the extra charger case it hold pretty good"
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"This was a birthday gift for someone, they liked it, as far as I know everything worked good, I think the charging travel case is a sweet idea, again heard it worked well, I also like the boom microphone thing you talk into, good idea for getting better sound..."
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"Only complaint is that the case stopped being able to charge earbud after about 2 months."
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"un happy it came with out charger and it was to be new it was not new but uesed"
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"I love the fact that it has a dock that allows you to charge on the go."
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Comfortable

Comfortable:
"But it scores so low for usability and comfort that I can't recommend it at all."
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"sound was not right.. have tried a LOT of bluetooths trying to find one comfortable with my ear.. this one was, but i was not able to hear out of it most of the time.. the volume did not turn up enough for me.."
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"I guess I got what I paid for with the Samsung H7000.UPDATE: I took the hook and bend it, and although it's hard plastic it stays bent, so it seems that it's working and staying in my ear closed to my face, and it's comfortable now, so that problem it's fixed and it seems it fixed the reception too."
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"With the ear hook in place and one of the gels on, it's actually pretty comfortable - I'm just sorry I won't be able to carry it around in the charging case unless I take the ear hook off."
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"It's comfortable to wear, easy to hear, and even though I speak softly, picks up my voice, and blocks out ALL wind noise."
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"3) the design is nice, and comfortable to wear."
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"This is perfectly comfortable with the stock ear cushions, so do not bother ordering any of the recommended products that are supposed more comfortable."
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"The Plantronics is more comfortable, easier to use, and generally a great device: so it's my wife's now."
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Connection

Connection:
"Very light The carry box with the battery to charge headset while not connected is great."
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"The connectivity seems not that great, as I left the phone in my study room and go out to the hallway, it should not be more than 20 feet but it disconnected."
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"this thing has connection software problems, if you phone leaves the area or vice versa, by the time it reconnects to the phone, chances are it will only be half connected, as my GS2 shows it, the HM7000 is connected(no phone), and sure enough, when you try to make a call nothing gets transferred to the head piece."
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"GOT IT, RETURED IT, WONT STAY CONNECTED TO PHONE, VOLUME NOT SO GOOD, AND HARD TO STAY IN EAR, FALLS OUT ALOT, MOVE ON."
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"I know of others that the volume can be adjusted by connecting it directly to the internet, plantronics, but if this were possible for this great looking light weight stylish headset it would get a perfect rating."
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"Looks great, comfortable fit, connection hassle free on Samsung Note 2, but the volume is too low."
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"Crisp crystal sound, easy connection to W530 Lenovo lap top, iPhone 4, and Samsung Galaxy S3."
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"the quality of the sound, as well as the ease of connecting, was definitely a bonus."
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"Have to get used to the device taking over ALL sounds when connected, but it's an easy adjustment."
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Design

Design:
")I've also had a serious problem with the on off button design."
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"This is a terrible design decision."
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"Eventhough I think the sound quality is not as good, but the ear bud design of the Motorola is better (it doesn't protrude out from the base of the device)."
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"just design of ear peace is different...The fact is that I have small ears...and maybe that is a problem....However ,voice quality,good design, wind cancellation work good.... easy to pear with my Samsung Galaxy S 2 ....And charging box is really MAGIC thing...!"
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"The problems I am having with it is the design of the functional buttons."
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"Most of the advertised bells & whistles DO NOT WORK because of this well designed but poorly operational application."
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"This unit is well designed."
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"3) the design is nice, and comfortable to wear."
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"It's lightweight, has a clean design, and seems to have a decent battery."
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"I have always been exceptionaly pleased with Samsung products and their design, but this one falls short."
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"Like some earlier reviewers pointed out the carrying case even though is a good concept is very poorly designed as it does not fit the headset when the ear hook is attached or even if the ear loop is attached in an angle which is described as the best fit in the manual."
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Fit

Fit:
")I've also had problems finding replacement rubber fittings for the earpiece or the plastic loop that fits around my ear."
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"I don't like the fit at all though, and the voice prompts are VERY annoying."
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"And the fit was not as comfortable as Plantronics."
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"The fit in your ear is the biggest negative."
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"Fit and comfort are decent but not as comfortable as the Plantronics M20 & M50The sound quality is better than the plantronics."
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"great item , professional looking , works great but hard to fit my small ear , hurts my ear."
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"Fits nicely with many optional fitting accessories, rechargeable case ensures power and lowers chance of loss."
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"Sound quality is great, its sleek, great fit, and its stylish too!"
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"I really dug the A2DP feature and playing music with it on, but the volume was always a bit too low and no matter WHAT I tried, I could never get this thing to fit in my ear comfortably - not with any of the ear pieces or with the ear loop."
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"Love the fit and the sound of it."
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Hook

Hook:
"I had to use the ear hook which broke but they had extras in the bag, and the smaller gel ear piece to get the fit that I wanted."
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"You still have the challenge of what to do with the ear hook."
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"With all the accessories, when I received mine it was incomplete, no charging cradle, no ear gel, only one ear hook & it was even a broken one, and even what was written in the quick start guide about the Bluetooth is far different from what the Bluetooth is all about (the Bluetooth is so much below the stated standard in the quick start guide)."
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"Loving the Bluetooth but the ear hooks I purchased doesn't fit so I'm a little disappointed cuz wjen the 1's I have break can't find another one to fit"
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"I started using with the hook and it'll stay very secured however one of the problems I'm having is that for some reason even when I adjust it to be touching my face for better pick up, it separates itself after a few minutes of walking or moving, and I have to constantly adjust it, it separates almost an Inch from my face, it looks awful and feels uncomfortable, and people can't hear me as clear unless a re adjust it and get it closer to my face."
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"My experience with this bluetooth is kind of disappointing, I was using it without the ear hook, I had to constantly adjust it."
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"Since then, I have to use the provided attachable detachable over ear hook as well."
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"Only con to this device and it's really not the device only that you have to purchase a good ear hook since the plastic ones will break after a certain amount of use."
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"On the other hand, the hard plastic hook does hold the thing pretty securely on my ear, though not if I'm running or whatever."
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"This headset comes with a couple of ear hooks that work very well, I have both the inner gel and the ear hook on mine, still comfy."
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"sound is great, fit comfortable, it came with ear hooks as well as several different sized inside the ear gel springs, charging system is nice with the case charger that the headset fits into with no plug in, though you can plug in directly to the piece if you choose."
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Level

Level:
"Kinda hard to adjust the level of the sounds coming into the unit."
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"Unless the ambient conditions are perfectly silent, the voice levels of this headset are inadequate."
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"Headset - Not so good:When the battery level is low, the H7000 interrupts your conversation to tell you the battery is low."
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"I like that and it's not available with the P975.Coffin - Not so good:The H7000 does not have a battery level monitor for either the coffin or the BT."
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"So when the battery level is low, you pretty much can't talk at all anymore."
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"The mute function and the method to check the battery level is a bit cumbersome, but you can easily press mute on your phone."
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"Nice style but the sound the volume control level is low.....even after setting level to its highest ....do."
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"While I initially chalked this up to what I was used to, the comfort level is not improving after several weeks of usage."
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"Use it with the Galaxy S3 and does a very good job of knocking down the noise level."
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Light

Light:
"Only problem I had was that I had to charge it a lot, even with light usage."
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"I know of others that the volume can be adjusted by connecting it directly to the internet, plantronics, but if this were possible for this great looking light weight stylish headset it would get a perfect rating."
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"But Samsung HM7000 is very light, nice voice promts and smooth wearing."
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"It's light and comfortable and paired with my Lumia 928 easily."
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"It's very light and comfortable, easy to wear for long periods of time (max at one time so far is 3 hours) without experiencing discomfort."
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"On the plus side, I found it to be light weight and it had good sound quality."
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Microphone

Microphone:
"I started using wired headphones and mic but it was still very hard to do work at times."
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"Pros: great sound quality for other person (if user is in a quiet area that is) great sound quality for user (volume will adjust with surroundings, sometimes unnecessary)Cons: mic is super sensitive so it makes it hard to use in loud situations."
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"This was a birthday gift for someone, they liked it, as far as I know everything worked good, I think the charging travel case is a sweet idea, again heard it worked well, I also like the boom microphone thing you talk into, good idea for getting better sound..."
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"Microphone quality is surprisingly good."
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"Dragon Software was also easy to configure for this microphone."
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"The call quality is amazing: both speaker and microphone have very high quality sound, most blue-tooth devices fall short on their microphone."
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"Here is what I like:The sound quality is good and the microphone is very sensitive."
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Music

Music:
"As far as sound quality, it is acceptable, but a little low on the high frequency range during phone calls, and nowhere near a good substitute for good earbuds for music."
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"You can hear clearly, and you can hear music through it as well."
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"I love the Bluetooth...its small and I like the of streaming music to the Bluetooth I also like the portable charger...very convenient"
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"The streaming music capability is a nice touch when out and about, as well as the ability to bond with Bluetooth enabled laptops."
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"The sound quality is great on both ends and I love the fact that I can stream my music through it."
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Noise

Noise:
"While I haven't heard someone using one, my friends tell me that when I use it, it's hard to hear me and that the noise cancelling does not work well."
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"Works well, however some callers complain of static noise and difficult hearing me."
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"My wife and friends have always complained about the back round noise and voice distortion when using previous headsets but with the HM7000 my voice is clear and distinct and No back round noise!"
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"I had the Plantronics M55 - as soon as there was any type of background noise, I received complaints of people not being able to hear me."
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"I have a very deep voice which is hard to hear over background noise."
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"Where I was not impressed was with the sound quality is adequate but the volume needs to have a wider range and noise cancellation in a windy environment is not good."
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"Not right in front of mouth, but picks up well, gets rid of car noise well."
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"Works well, however some callers complain of static noise and difficult hearing me."
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"Noise reduction is perfect!"
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"Good noise reduction feature which really helps with my hearing impairment issues."
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"I do like: 1) noise canceling works great."
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Pairing

Pairing:
"I though it would stay paired --everytiime I went to use itenter your 0000 ready for pairing not happy at all with it"
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"She always complained about pairing issues, with this one so far over a month never has had a problem."
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"It paired with no problem, however after that nothing worked."
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"by far the best Bluetooth device you can buyfits well good audio quality pairing is easy portable charger is handy"
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"Device paired easily and automatically with my Samsung phone and Samsung Windows tablet and switches easily between the two without pushing any buttons on the headset."
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"Pairing with my Galaxy Note was easy, but the ear cushion doesn't stay on the headset very well, and a couple times left behind in my pocket when I got the headset out."
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"It's light and comfortable and paired with my Lumia 928 easily."
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Performance

Performance:
"It is not always easy to tell whether it just turned on or off unless you perform that operation with the device on your ear so that it will say power on."
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"battery doesn't lasts as much as advertised or expected but otherwise decent in performance, with the extra charger case it hold pretty good"
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"Even when apparently it is well crafted and looks really nice, its performance is really (really) poor."
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"After a while in my ear it starts to bother a little, but thats minor issue compare to the good performance of the device."
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"its performance is very good and voice is clear."
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"As long as you keep your phone near you and within good distance, it will perform well."
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Plastic

Plastic:
"The lone loop provided is made of a hard unmaleable plastic that also is painfully uncomfortable."
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"I have a problem with hard plastic ear hooks."
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"So why on earth would Samsung put a crappy thin hard plastic ear hook on an otherwise seemingly good headset?"
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"Also, the plastic ear piece broke, after just a few uses."
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"- uncomfortable in the ear (aluminum frame vs. rubber or plastic)- doesn't knock out as much wind as my motorola did"
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"Not giving it 5 stars because the battery life is not that great, and the earpiece plastic thingie never seems to fit right (my business partner has the same headset and has the same issue)."
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"Only con to this device and it's really not the device only that you have to purchase a good ear hook since the plastic ones will break after a certain amount of use."
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"Plastic ear piece falls off and is easily lost."
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"On the other hand, the hard plastic hook does hold the thing pretty securely on my ear, though not if I'm running or whatever."
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"This device comes in a clear hard plastic box."
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"So why on earth would Samsung put a crappy thin hard plastic ear hook on an otherwise seemingly good headset?"
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Portable

Portable:
"it works great and the portable charger comes handy, because the charge doesn't last long, very comfortable I just wish the charge would last longer that's why I only give it 4 stars."
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"by far the best Bluetooth device you can buyfits well good audio quality pairing is easy portable charger is handy"
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"Batteries last long and one of the best features of this model is the portable battery that comes with it."
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"The headset work excelent but the portable charger is not working so I charge it with the travel adaptor and I do not have to charge it for the day."
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"The portable case battery charger works well for storage but I haven't had any luck with it as a charger."
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Price

Price:
"I love it and have had no issues, which I have been very happy with...especially for the price! "
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"So it's gone now - hate being out the money, but good riddance."
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"Overall, indicative and worth the lower price, but probably wouldn't buy again or recommend."
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"Although I have not had the H7000 very long, I am very pleased with it and do feel that this is a very good price point for the quality of the product."
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"I happened across this one and at first thought the price must be wrong."
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"great product at a great price"
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"Good price for an excellent piece"
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"Dose everything it says it does definitely worth the money sounds great works just as well as is says its going to awesome all around"
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"So it's gone now - hate being out the money, but good riddance."
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"I paid about thirty dollars more for this than the previous blue tooth, and I have to say it was well worth the money."
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Quality

Quality:
"Good quality but not especially comfortable to wear."
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"Eventhough I think the sound quality is not as good, but the ear bud design of the Motorola is better (it doesn't protrude out from the base of the device)."
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"The sound quality is goodCons:It is quite uncomfortable for me, I tried different ear insert sizes etc and it really hurts my ear if I wear it for more than 1 hour."
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"I am unhappy with the sound quality, everyone says I sound like I am in a tunnel, very disappointed!"
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"Fit and comfort are decent but not as comfortable as the Plantronics M20 & M50The sound quality is better than the plantronics."
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"Did not work well for me return was easy to do and quick if you want a quality product it is a good item it just didn't work well for me"
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"Quality of sound is good and people hear me clear even when driving on rough surfaces (gravel roads)."
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"Microphone quality is surprisingly good."
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"Great quality and great sound."
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"The sound quality is excellent."
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"Sound quality is great, its sleek, great fit, and its stylish too!"
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Quick

Quick:
"The mini usb charger was missing along with three ear gels and the quick start manual."
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"The only documentation supplied is an inadequate quick start guide."
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"With all the accessories, when I received mine it was incomplete, no charging cradle, no ear gel, only one ear hook & it was even a broken one, and even what was written in the quick start guide about the Bluetooth is far different from what the Bluetooth is all about (the Bluetooth is so much below the stated standard in the quick start guide)."
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"Did not work well for me return was easy to do and quick if you want a quality product it is a good item it just didn't work well for me"
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"The set I received was missing the carrying case, the quick start guide, the extra ear gels, and one of the ear hooks."
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"I was afraid, if ear gels will fix headset well in the ear, because I have never had this kind of headset before, but I get used very quickly and I think it is very quick, easy and good solution."
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"The charging unit is a nice feature that is easy to take along and give you some quick charges when you're in need."
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"Quick start guide got me through set-up pretty easily."
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"The second reason it is not a 5 star is because the device claims some pretty neat advanced features but the quick start guide doesn't address these."
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"Pairing with my Nexus was quick and all seem well until when I tried the caller id function."
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Range

Range:
"this is a good unit ,range is good no static and comfortable to wear."
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"My only complain is the range which about 30 feet."
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"The range is also subject to this progressive failure."
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"The only problem is it doesn't have good range and sometimes my calls are static and dropping in and out even when the phone is right next to me."
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"Battery life is excellent as well as range (approx."
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"For the money this headset does the job, good range and easy to turn on and off."
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"Summary: Technically it is an excellent device, with great range, plenty of volume, and good sound quality."
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"Headset does have a good range."
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"The range is awesome and I love the way it talks to me when out of range and in coming calls."
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Size

Size:
"I sturggled initially to plug in the device to my ear initially, but figured out I had the wrong ear plug size on."
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"The sound quality is goodCons:It is quite uncomfortable for me, I tried different ear insert sizes etc and it really hurts my ear if I wear it for more than 1 hour."
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"Lets talk about the case for a minute....some people are worried about it being bulky...ok it is not small but I've had my pocket turn ON my bluetooth and then command my headset to redial...not cool...with the case that doesn't happen."
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"Only negative is if you have a small ear canal."
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"great item , professional looking , works great but hard to fit my small ear , hurts my ear."
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"Negative, the wire that hangs over the ear was small and hard to put on, but more important, it hooked to the piece that inserted into your ear and if you moved it to adjust the fit, it would pop the ear piece out of the Bluetooth and disconnect it."
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"Call quality is pretty good, easy to connect with phone, but the size could be a little smaller."
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"Small size, great fit to ear and recharging case."
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"However, I am keeping it as headsets are small and are easy to lose or have fall victim to some sort of accident."
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"Pros:Size and weight are very good."
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Sound

Sound:
"This bluetooth device was awesome but my problem was that people would complaint about my voice sounding a but muffled and in clear."
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"Sound is good from speaker, but I have had some folks complain they cant understand me on the phone sometimes."
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"I don't like: 1) the voice is annoying, doesn't sound like a happy person was used."
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"Kinda hard to adjust the level of the sounds coming into the unit."
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"Eventhough I think the sound quality is not as good, but the ear bud design of the Motorola is better (it doesn't protrude out from the base of the device)."
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"Thought this would work great with my Samsung smart phone, but the sound qualify isn't there and it's not comfortable to wear."
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"nice sound"
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"This bluetooth device was awesome but my problem was that people would complaint about my voice sounding a but muffled and in clear."
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"Quality of sound is good and people hear me clear even when driving on rough surfaces (gravel roads)."
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"It had clear sound."
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"This was a birthday gift for someone, they liked it, as far as I know everything worked good, I think the charging travel case is a sweet idea, again heard it worked well, I also like the boom microphone thing you talk into, good idea for getting better sound..."
_

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Support

Support:
"Given the limited functionality as well as lack of support for faulty workmanship I would not recommend this product."
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"within the 1st week I began to see the functionality with the newer Samsung phones was very limited and this Bluetooth doesn't support easy syncing with multiple devices."
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"I have tried and failed, even with Samsung support, to get this headset to pair with a Samsung Galaxy S3 and a LG Xpression Model LG395-V10I."
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"I contacted Samsung Tech Support who told me that the HM7000 was not compatible with the i5."
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"Uncomfortable, only supports once device at a time."
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"FedEx customer support may have been one the worst experiences I have had with support."
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"Amazon customer support was amazing - even though Amazon did not cause the problem, they had it fixed that day, no questions asked."
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"Good voice clarity, supports streaming audio."
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Voice

Voice:
"This bluetooth device was awesome but my problem was that people would complaint about my voice sounding a but muffled and in clear."
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"I don't like: 1) the voice is annoying, doesn't sound like a happy person was used."
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"My only issue is that I am unable to get the voice command features working properly."
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"I don't like the fit at all though, and the voice prompts are VERY annoying."
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"The voice command thing gets annoying especially if the battery is low."
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"My wife and friends have always complained about the back round noise and voice distortion when using previous headsets but with the HM7000 my voice is clear and distinct and No back round noise!"
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"This bluetooth device was awesome but my problem was that people would complaint about my voice sounding a but muffled and in clear."
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"While the volume on calls is pretty good, the voice that announces a caller and asks you if you want to take the call....is so low it cannot be heard unless there is no background noise."
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"I don't like: 1) the voice is annoying, doesn't sound like a happy person was used."
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"The features of being able to answer the phone with your voice is awesome, truly hands free."
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"Voice commands are clear as well - including google voice navigation."
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Weight

Weight:
"I know of others that the volume can be adjusted by connecting it directly to the internet, plantronics, but if this were possible for this great looking light weight stylish headset it would get a perfect rating."
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"It's lightweight, has a clean design, and seems to have a decent battery."
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"Pros:Size and weight are very good."
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"I would recommend this to anyone who wants a lightweight, sleek headset! "
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"On the plus side, I found it to be light weight and it had good sound quality."
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iPhone

iPhone:
"This doesn't work well with Siri on Iphone 4S."
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"Crisp crystal sound, easy connection to W530 Lenovo lap top, iPhone 4, and Samsung Galaxy S3."
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"It easily paired with both my work iPhone and my Samsung S4, no problem there."
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"Charged the headset from the case, no problem and was relatively fast (less then 1 hour) then paired it with my iPhone, which was completely seamless."
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"When paired with my iPhone it is perfect, announcing when calls end and also the phone number of the caller."
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"It also works great with my iPhone 4s including Seri and dictating messages."
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