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Plantronics BLACKTOP 500 PC and Bluetooth Headset- Retail Packaging - Black by Review Summary ,  Aug 1, 2015

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Plantronics BLACKTOP 500 PC and Bluetooth Headset- Retail Packaging - Black
Report Date: 01/01/2016
Based on 76 customer reviews
Overall satisfaction: 4.0
Returned or considering to return: 6.6%

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Frequently Mentioned by Customers:


Individual Feature Rating
Bluetooth4.6   above average
Noise4.4   above average
Sound4.4   average
Quality4.0   average
Comfortable3.8   below average
Voice3.8   below average
Cable2.3   mediocre


Quotes from the Reviews - What People Say about:

Audio

Audio:
"The microphone audio is much lower, people complain they cannot hear me unless I talk very loudly."
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"For both speaking and listening, the audio at times degrades to the point of being unintelligible."
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"I've got some concerns about battery life as well -- I had freshly charged it one weekend, did a couple of experiments to see if unpairing re-pairing the headset would help the audio problem (not reliably), and then powered the headset off."
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"The big problem is with the audio quality."
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"So far, it is working very well for audio, however, there was a significant problem setting it up with Windows 8."
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"I don't think the problem is with my cell phone as the audio quality is always fine on the bluetooth speakerphone in my car."
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"So far, it is working very well for audio, however, there was a significant problem setting it up with Windows 8."
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"It truly does deliver clear, precise audio to you and your caller and it takes a ringing call as soon as you slip on the headset."
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"Now even I have to admit that is a rather powerful endorsement for audio quality when people to whom you are speaking comment on how clear and strong amplitude the sound from the microphone is."
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"After testing this new Plantronics headset, I can say that this a solid Bluetooth headset, easy to use, good looking (you should know that this type of headset will be on the bulky side) and what's more important, it has great audio quality!"
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Bluetooth

Bluetooth:
"The cord is not so great, it is Bluetooth but the card is always in the way"
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"Works great both plugged in and via BlueTooth."
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"a really nice sounding Bluetooth unit ."
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"The Plantronics BLACKTOP 500 Commercial Driver Bluetooth Headset was very easy to connect."
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"Also, when I have it plugged into a USB port on my computer for charging purposes it plays all sound from my computer through it, so I plug it into the USB port on my 4-in-1 printer and turn off Bluetooth on my computer just to be able to hear sound from my computer through my computer's speakers."
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"Simply the best bluetooth for on the head and over the road."
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Cable

Cable:
"The cord is not so great, it is Bluetooth but the card is always in the way"
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"Plantronics blacktop 500 great product just don't lose the cord to go with it very hard to findin addition is very comfortable to wear voice call qualityis by far one of the best I've had unable to use up with cell phone and also with your laptop......"
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"I really liked it but was disappointed that the cord could not be attached, it was to messy"
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"The non-standard charging cable is unacceptable hence the three star rating."
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"While the connector itself appears to be a micro-USB as advertized, and no doubt meets the physical and electrical standards of the USB specification, it is housed in a way that it will NEVER be able to accept anything but a special cable from Plantronics."
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"I hate the cord."
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"Plantronics blacktop 500 great product just don't lose the cord to go with it very hard to findin addition is very comfortable to wear voice call qualityis by far one of the best I've had unable to use up with cell phone and also with your laptop......"
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"I really liked it but was disappointed that the cord could not be attached, it was to messy"
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"After plugging in and unplugging the charging cord a few times it all of a sudden worked perfectly."
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"In this case, it serves no purpose except to force consumers to scramble back to the manufacturer to replace a small, easily lost cable."
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"The headset is very comfortable to wear for multiple hours, and the charging cord is long enough that wearing the unit while charging is not a problem."
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Comfortable

Comfortable:
"Plantronics blacktop 500 great product just don't lose the cord to go with it very hard to findin addition is very comfortable to wear voice call qualityis by far one of the best I've had unable to use up with cell phone and also with your laptop......"
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"Using it outside in hot sweaty conditions isn't comfortable as it causes my ear to sweat and become uncomfortable."
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"The ear pad, while comfortable for the most part, after a while gets annoying because it presses against the lens frame behind my ear."
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"Some might think that wearing the headband model might be annoying or uncomfortable, but I found it very comfortable and after a few minutes forgot it was there."
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"Very comfortable and great not holding up cell to my ear."
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"Pros: Very comfortable, easy to adjust, no software neededCons: inconsistent call quality & pairing issues; no independent microphone volume sensitivity adjustmentI like to hope that I just got a bad headset."
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"clear and comfortable."
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"It's light weight, comfortable and the microphone is crystal clear."
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"I looked at units that didn't have the cord but they were so much heavier because the battery and switches were attached to the ear piece which I didn't like the idea of since I felt it would be less comfortable over time and I prefer to be able to see the buttons for on off-volume-muting as opposed to feeling for them by my ear."
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Noise

Noise:
"And the noise cancellation in a car really works exceptionally well - even as well as my Bose QC-15 noise canceling headset - with the obvious caveat that only one ear is covered."
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"If my cell phone is in my kitchen and I walk through the bedroom door, I instantly start to hear static noise from a degraded signal."
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"The noise cancelling works pretty well too for the price."
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"I don't know how much noise it blocks out yet but callers can hear me well and I am happy with my purchase thus far."
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"This headset isolates road noise and transmit and receives voice perfectly."
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"Noise canceling feature works great for others to hear me."
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"They say they can hear background noise from my end when I'm not talking but as soon as I start talking all background noise disappears and all they hear is my voice loud and clear even in an extremely noisy environment like when driving 75MPH down the interstate with my pick-up truck windows down."
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Quality

Quality:
"Having inconsistent call quality and pairing issues."
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"Pros: Very comfortable, easy to adjust, no software neededCons: inconsistent call quality & pairing issues; no independent microphone volume sensitivity adjustmentI like to hope that I just got a bad headset."
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"The big problem is with the audio quality."
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"The Voyager has the best call quality on the market, so it's hard to knock off more than a star for that."
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"The short story:Pros:Battery lifeComfortLoud speaker (inline volume control is separate from phone volume...allowing even greater volume than normal)LightCons:Inline control clip could be strongerLike other headphones, cord noise (when it rubs against clothes) gets transmitted to the earCall quality not as clear and accurate as the Plantronics Voyager line."
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"For anyone who does not have this problem, this is a superior quality item with great sound and clarity."
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"Sound quality is excellent."
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"Very good sound quality."
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"Very easy to use and good sound quality."
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"Sound quality is great."
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"I have been testing headsets extensively, and I have found that the best quality connection is with a blacktop 500 over VoIP such as ring central or Google hangouts Google Voice on your pc, tablet or phone."
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Sound

Sound:
"This product has failed in several areas.1) You almost need to have it continually plugged into charger because it loses its charge in about 30 minutes.2) It will answer even when you are not wearing the headset or even in the same room.3) The speaker is scratchy & tinny sounding.4) The headset is not very comfortable."
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"For anyone who does not have this problem, this is a superior quality item with great sound and clarity."
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"The sound is clear and seems to eliminate all the background junk that other headsets pick up."
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"For the casual user, this might not be very important, but if you are a professional who spends a good deal of time on conference calls or making business and personal calls, it is hard to put a price on perfect sound quality."
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"I had to create some really loud sounds for them to have a problem hearing and those were much more extreme than I'd ever encounter in real world use."
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"Sound quality is excellent."
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"Very good sound quality."
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"Very easy to use and good sound quality."
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"Sound quality is great."
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"Works well with good sound quality."
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Voice

Voice:
"Only negative is it doesn't accept voice command to answer a call."
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"Plantronics blacktop 500 great product just don't lose the cord to go with it very hard to findin addition is very comfortable to wear voice call qualityis by far one of the best I've had unable to use up with cell phone and also with your laptop......"
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"Either the noise cancelling function is too active and it also cancels my voice to a degree, or the mike is not good enough for the intended purpose: articulate, understandable and recognizable voice."
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"Plantronics blacktop 500 great product just don't lose the cord to go with it very hard to findin addition is very comfortable to wear voice call qualityis by far one of the best I've had unable to use up with cell phone and also with your laptop......"
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"The most important thing to me is call quality and I find that the accuracy and clarity of the caller's voice to my ear is a bit muddled and compressed if compared to the Plantronics Voyager line or if you just plugged in normal, high quality headphones to the phone."
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"This headset isolates road noise and transmit and receives voice perfectly."
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"They say they can hear background noise from my end when I'm not talking but as soon as I start talking all background noise disappears and all they hear is my voice loud and clear even in an extremely noisy environment like when driving 75MPH down the interstate with my pick-up truck windows down."
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"What others hear, whether I'm in a somewhat noisy room, or in a car, is also reported to be very clear, I've never had to raise my voice or repeat myself."
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