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LG Electronics TONE INFINIM Bluetooth Stereo Headset - Retail Packaging - Silver by Review Summary ,  Jul 23, 2015

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LG Electronics TONE INFINIM Bluetooth Stereo Headset - Retail Packaging - Silver
Report Date: 08/21/2015
Based on 1113 customer reviews
Overall satisfaction: 4.0
Returned or considering to return: 5.9%

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Frequently Mentioned by Customers:


Individual Feature Rating
Light5.0   above average
Fit4.8   above average
Comfortable4.7   average
Control4.7   above average
Weight4.7   average
Listening4.5   above average
Battery4.3   above average
Voice4.3   average
Bluetooth4.2   average
Music4.2   average
Sound4.1   average
Quality4.0   below average
Design3.9   average
Cord3.8   above average
Tone3.8   below average
Noise3.7   below average
Price3.6   below average
Cable3.5   average
Button3.4   average
Microphone3.4   below average
Audio3.3   below average
iPhone3.3   below average
Charging3.1   below average
Size3.1   below average
Connection2.4   below average


Quotes from the Reviews - What People Say about:

Amazon

Amazon:
"I'm not happy with this product, within the first 30 days 1 of the ear pieces broke...Amazon replaced it, now I'm having other issues...I'm outside my 30 days and have to deal with LG, I sent them the headset and they offered to fix or replace...not refund....don't buy..."
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"Sometimes, Amazon ain't such a great deal! "
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"Update: as of 3 29 15 there in the repair shop at LG corporate office, lets say im not happy with amazon nor the seller"
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"These headphones are probably the greatest item I ever bought on amazon."
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"I contacted Amazon and the customer service they provided was GREAT!"
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"Excellent and very pleased with Amazon! "
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"I purchased this for a very good price on Amazon to replace my LG tone pro."
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"The fact that these had retractable earbuds, vibrate functionality, and Harmon Kardon technology (we have other Harmon Kardon products at home) drove the decision in conjunction with the outstanding price we were able to get these for from Amazon."
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Audio

Audio:
"Audio is not great at all."
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"Music Audio is fairly decent, not as accurate as applebuds but with better bass."
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"Preferred the 760's but the audio on my end was terrible."
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"Audio quality is very good for audio in input, but I was very disappointed from hearing that the people listening to me during driving are not really satisfied and they complain about a metallic or very closed sound."
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"Hands free call wise, they work great, podcasts, and audio books, great."
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"Nice headset for music, audio books when I'm driving."
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"some of the new upgrades are great, but the audio quality in this set wa SOOO much poorer than my old LG, it wasn't worth upgrading."
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"Very clear audio and controls are placed much better."
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"It charges easily, is comfortable to wear and has clear audio."
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Battery

Battery:
"I thought it might be a low battery issue, but I charged the headset up and the problem still exists with a full charge."
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"I've not been able to kill the battery yet!"
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"The big downside to this product is after it says LOW battery, it'll give you five minutes before it dies."
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"Had headset for 6 months now and I'm giving it 2 stars because the sound started constantly cutting out and skipping as if the bluetooth connection is weak or battery is dying."
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"It's annoying to have to pause music, get the battery level, and then resume-When wearing it underneath a collar, the wire will occasionally rub on my collar when turning my head."
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"Battery life is not that great."
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"Battery life is great, I can use it for several hours over a weekend, and still have plenty of battery life left to last for occasional use during the week."
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"Battery life is pretty good, I can go a day or two without charging, the wires are incredibly thin, but the retract feature works pretty well."
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"Perfectly sized and battery lasts."
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"Extremely lightweight and sound is very good; battery life is also excellent."
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"Unit picks up background noise when using for a phone call but it has excellent battery life and is very comfortable to wear and to use for jogging."
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Bluetooth

Bluetooth:
"I had a bad experience, the LG Electronics TONE INFINIM Bluetooth Stereo is not working good and I returned it two weeks ago bud the seller is not returned my money yet."
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"The dual bluetooth feature doesn't work all that well."
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"When does LG not make the best Bluetooth?"
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"I kept this unit less than 24 hours after purchasing After performing the pairing to a dedicated Bluetooth transmitter, the sound quality was mediocre."
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"Had headset for 6 months now and I'm giving it 2 stars because the sound started constantly cutting out and skipping as if the bluetooth connection is weak or battery is dying."
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"This is easily the worst pair of bluetooth headphones i've ever tried, and i've tried many."
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"The TONE Bluetooth set is very reliable and comfortable."
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"The Bluetooth headset sounds great, but it does not turn off unless I turn off the Bluetooth capablity on my phone."
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"After purchasing several other bluetooth....THIS by far is the best!"
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"Boom, I'm a normal guy without a weird wire hanging on my shoulder.2) The bluetooth is infinitely better."
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Button

Button:
"They are noticeably heavier and ergonomically uncomfortable compared to the others, They placed the buttons on the inside where sweat can access them easier."
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"I retract them constantly - when I walk into a store and don't want to seem weird, press the button."
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"I hate this button."
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"Please tell me what was wrong with the two separate buttons on the previous two models?"
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"The button is not at all comfortable to use as the edge is sharp."
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"However after a month the forward and rewind buttons on the right side failed to work."
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"The buttons are fairly easy to use while the unit is around your neck."
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"They are noticeably heavier and ergonomically uncomfortable compared to the others, They placed the buttons on the inside where sweat can access them easier."
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"It's so much better.3) The buttons are better, smarter, and easy to use.4) The little rubber piece at the middle of the hoop is perfect."
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"I also really like the placement of the buttons on the front top, makes them easy to find and use."
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"The design is great - buttons are placed where they are easily assessable and the retractable earplugs was a great change upgarde to the headset and they don't hurt my ears...like some do after wearing them for awhile."
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Cable

Cable:
"Love them battery its badass it charge fast and last a lot i use them all night everyday on my full time job 12h every dayI only have 1 problem one of the ear buds cable doesnt roll back like it use to do now im scare that one day it will never go back can i get a replacement? "
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"They should have made the cord 10, 11, or even 12 inches and this problem could have been avoided and it would have received five stars instead one one from me."
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"Why one star, simple, cord is too short for earbuds, and that is a big problem, because the cord is constantly being pulled on because it is TOO SHORT (9 inches) and this it is challenging to maintain any seal."
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"Needless to say I got my money back and I am very disappointed as I wanted the retractable cord feature."
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"Like the quality of how they sound,only complaint I have is the ear piece cord is too short! "
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"No problems, great battery life, and retractable cord is strong and no weakness."
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"I love the cord retraction."
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"Sound was good and my worry about the strength of the cables connecting the pull out ear buds was unfounded."
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"Its a nice unit looks great but I would have liked to have seen a thicker cord which attaches the ear bud."
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"Just concern about the thickness of the ear bud cord as far as durability.."
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Charging

Charging:
"I thought it might be a low battery issue, but I charged the headset up and the problem still exists with a full charge."
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"Was missing papers and charger."
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"I don't big the color, and am not happy they charge 20 more dollars for black, what are you going to do?"
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"The headphones are great but the package was missing the base for the charger."
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"I really like these however, to not included a wall charger for the price is just ridiculous!"
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"Also, the cover over the charge (micro usb) port broke off after 3 weeks."
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"Battery life is pretty good, I can go a day or two without charging, the wires are incredibly thin, but the retract feature works pretty well."
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"The battery life is amazing, I charge it every 2 or 3 days and I use for more than 8 hrs per day."
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"Holds charge for 16+ hrs Best sound for wireless headphones! "
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"Works well and holds a charge all day! "
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"Talk time on a single charge is great."
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Comfortable

Comfortable:
"Nice and comfortable sound is decent not great but talking is great in and out I can barely tell I'm wearing them"
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"I anticipate that the wires won't break as easily, and it's just as comfortable."
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"Very comfortable, light on my neck, and excellent sound."
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"The TONE Bluetooth set is very reliable and comfortable."
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"Unit picks up background noise when using for a phone call but it has excellent battery life and is very comfortable to wear and to use for jogging."
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"The design is well done; this hides under my collar, is lightweight, and comfortable."
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"Very comfortable and easy to use."
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Connection

Connection:
"Problems started with connectivity issues when I was turning my head neck and progressed to right speaker going out then during the same flight the power died completely."
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"My first gripe is that the distance I can travel away from my phone and remain connected is not as good as a cheap $20 pair I bought, even though they were uncomfortable."
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"A week later the headset would start getting disconnected and finally it would be very hard to make a connection at all."
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"Had headset for 6 months now and I'm giving it 2 stars because the sound started constantly cutting out and skipping as if the bluetooth connection is weak or battery is dying."
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"In terms of the connection it goes on and off which is frustrating."
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"This product lasted until about April of 2015 and then started to have issues connecting to my phone and eventually failed."
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"Sound was good and my worry about the strength of the cables connecting the pull out ear buds was unfounded."
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"I use this to workout walk every day and it has worked flawlessly in connecting to my devise and providing great sound."
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"The ease of connecting to multiple devices is better and the firmware now reads the number of inbound calls."
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"Battery life is good but for some reason the have a hard time staying connected when I'm in the house"
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"Had for about 2 weeks they are working perfect not having any issues with them connection is quick and easy sound is ok"
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Control

Control:
"They sound nice and also look nice but it is hard to find the controls because everything is blacked out."
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"I purchased this one because it was supposed to be an improvement on the original with retractable earpieces and the control layout was suppose to be user friendly."
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"Controls are easy to reach...but keep the product manual handy if you want to use it for anything fancy."
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"They fit well and can easily use the controls with my gloves on."
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"Clarity, weight, and controls all works WONDERFULLY, for me."
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"It may distort a little, but it's not a problem for me, I just set it to level 2.The jog buttons work great and all the controls are easy to find and use by feel."
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Cord

Cord:
"The retractable cords are very thin and I am not sure how durable they'll be over time."
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"My husband borrowed the headphones and his impression were they were a little nicer than his, but he is very tall and has a long neck so when he turned his head the base would lift off his neck because the cords weren't long enough and that was annoying to him."
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"The feel is very sleek and clean as the cords remain hidden when not in use.2) The button placements to me was a huge upgrade because this model has made the pick-up and play pause buttons bigger."
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"The older models just had cords sticking out on the sides of the headpiece held by a flimsy rubber ring (which breaks within couple months of wear it)."
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"I paid the extra money for these because I hate dangling cords and earbuds around my neck."
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"I had the lower version of these and liked them as well, but upgraded to these and the retractable cords are great."
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"I love the retractable cords and the ease of pausing, skipping songs, and answering calls."
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"Love not having cords all over the place."
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"Love the zip cords, fit under the collar better and sound quality is much better."
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"Batteries great, clarity on calls awesome and I love the retractable cords on buds."
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Design

Design:
"Design wise it may not please everyone, but I happened to be quite fond on this design."
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"get over yourself Bluetooth).The bad:*An utter failure of a microphone design, it picks up every sound in the room like you're on speaker phone."
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"- It's a little heavier than the older models, but a more solid design (less flimsy)."
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"Sound quality was not that good but it has a nice design."
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"Sound quality is great (with aptX codec), so is range (tested at over 150 feet), but none of that matters because the MORONS at LG have designed another crappy product that SUCKS."
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"The design is well done; this hides under my collar, is lightweight, and comfortable."
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"First off, the design of the Tone series is the best design out there for bluetooth headphones."
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"Beautiful design, sleek, and love the retractable headphones, also great for listening to music, but TERRIBLE sound quality for phone conversations vs other LG models."
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"Unique and clever design!"
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Fit

Fit:
"I have never been able to find a pair of 'ear buds' that fits comfortably in my ears but these do."
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"love it love it love it, it doesnt have to go in your ears and it fit perfect the music is clear love it."
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"Audio voice notificationsviberate on callsI'm a big guy with THICK NECK.. so being that the back neck part is hard plastic, it will not fit around or form comfortably around the neck."
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"I gave the headset to someone else... and I decided to go with the flexible model ones... those fit perfect and are loose to fit for us bigger guys with huge necks."
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"The ear buds fit nicely in my ears and actually stay in; I exercise, clean, etc with them in."
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Light

Light:
"Very comfortable, light on my neck, and excellent sound."
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"We liked that it was still light weight and loved that the ear-buds were retractable."
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"I works very well with my LG tablet and is very light weight."
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"Works very well...light around the neck."
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"Light weight and feels great in the ear."
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Listening

Listening:
"Beautiful design, sleek, and love the retractable headphones, also great for listening to music, but TERRIBLE sound quality for phone conversations vs other LG models."
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"Audio quality is very good for audio in input, but I was very disappointed from hearing that the people listening to me during driving are not really satisfied and they complain about a metallic or very closed sound."
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"Beautiful product, the quality of sound is amazing, and all the functions these headphones include make listening to music the easiest."
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"Beautiful design, sleek, and love the retractable headphones, also great for listening to music, but TERRIBLE sound quality for phone conversations vs other LG models."
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"They bluetooth easily to his phone and car for listening to music as well as hands free calling."
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"Great sounds when listening to music or making a call."
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"Has great sound quality when listening to music."
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Microphone

Microphone:
"After reading other reviews I noticed few if any microphone complaints."
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"The microphone is terrible."
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"The only problem I see it that if he puts it under his shirt then the mic gets covered and he sounds muffled."
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"The microphones are bad, and I received complaints from every single person I called."
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"get over yourself Bluetooth).The bad:*An utter failure of a microphone design, it picks up every sound in the room like you're on speaker phone."
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"Sound is great and all the functions that I had explored (so far) worked well, until the microphone malfunctioned."
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"The telephone mic didn't work every well either."
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"Great sound and microphone quality, even while driving with the car window down."
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"If anyone from LG Electronics reads this, I will be more than happy to change my review to a well deserved five if the new microphone works better"
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"The microphone is good."
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Music

Music:
"Beautiful design, sleek, and love the retractable headphones, also great for listening to music, but TERRIBLE sound quality for phone conversations vs other LG models."
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"Music Audio is fairly decent, not as accurate as applebuds but with better bass."
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"It's annoying to have to pause music, get the battery level, and then resume-When wearing it underneath a collar, the wire will occasionally rub on my collar when turning my head."
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"The music sound quality is horrible! "
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"I don't think these have the best sound for music."
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"(I had this problem with jaybirds bluebuds x, i needed to readjust them frequently).Noise isolation is great, it easily cancels the usually crappy gym music."
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"The original was cheaper, the sound quality was great on both phone calls and media, you could hear the music caller even when the ear piece wasn't in your ear."
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"love it love it love it, it doesnt have to go in your ears and it fit perfect the music is clear love it."
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"Music quality is excellent."
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"Beautiful product, the quality of sound is amazing, and all the functions these headphones include make listening to music the easiest."
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"Beautiful design, sleek, and love the retractable headphones, also great for listening to music, but TERRIBLE sound quality for phone conversations vs other LG models."
_

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Noise

Noise:
"Not good enough noise background cancelation"
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"If they can redesign it such that you don't' have to hold your head almost perfectly still to use it without the sound cutting in and out and the darned thing making all kinds of crackling noise, then it will be a winner, for now it's a fail! "
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"Not very good for a truck driver ( due to background noise ) or any one who is active and sweats as that seems to be the issue with the switch ."
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"I haven't experienced any background noise problems as of yet."
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"biggest pirce of junk I ever purchased,no noise reduction,keeps disconnecting from my phone even though they are both on my body less than 2 feet from each other and they work better when you wear them upside down .I've always liked LG products but I will never buy another LG product."
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"Hate they aren't noise cancelling."
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"Unit picks up background noise when using for a phone call but it has excellent battery life and is very comfortable to wear and to use for jogging."
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"Sound and noise reduction is very good."
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"The earbuds are cozy and provide excellent noise cancellation."
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"The background noise are very well muted."
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"It'd be great if it could stay put, cancel wind noise, and not transfer vibrations through the earbud wire."
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Plastic

Plastic:
"I initially thought it would feel weird having a big piece of plastic around my neck, but after about an hour of use, I have gotten used to it."
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"They're so thin and cheap that the plastic wire shield stretched and broke."
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"The hard plastic is not nearly as comfortable as the less expensive model."
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"what a retarded return policy, they are made of cheap cheap flimsy plastic that feel like they are going to snap in half every time you take them off your head, the sound is not anything special, i don't understand why they have the harmon kardon logo printed on the side, harmon is just the company that owns JBL, might as well sick a PEAVEY amplifiers logo on there too, because it still wouldn't make the sound any better, they have a lot of hype and are nothing but normal cheap bluetooth earbuds that retract into a flimsy neckband, i should have just spent the extra 100 dollars and bought some beats mixr's like a originally wanted."
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"Someone else mentioned that this headset felt breakable, the outer plastic seemed too hard to be bendable."
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"Audio voice notificationsviberate on callsI'm a big guy with THICK NECK.. so being that the back neck part is hard plastic, it will not fit around or form comfortably around the neck."
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"This model is built a little bit more durable but very stiff plastic feel as it isn't as forgiving in terms of flexibility."
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"I would have liked for the plastic to be soft and more bendable like the older ones."
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"Again, I concerned about the durability of the plastic headband."
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"I was able to use the transparent plastic cap to cover the charging port."
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Price

Price:
"My first gripe is that the distance I can travel away from my phone and remain connected is not as good as a cheap $20 pair I bought, even though they were uncomfortable."
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"The sound was weak and the quality was cheap so I returned them."
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"I was highly disappointed for the amount of money I spent for these headphones."
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"I really like these, and they sound good, not great, which is what I would expect at this price point."
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"I would not recommend spending this kind of money on an item that #1."
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"Had these for less then 3, they died on me not happy about it specially when I paying all that of money on them."
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"Twice the price and half the quality, good job LG, you screwed the pooch on this one."
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"Best price I could find."
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"Great sound at a great price."
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"I'm a truck driver and I have spent a lot of money on bkuetooths over the years this is the best I've ever bought, would recommend it to everybody."
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"Very nice electronic device for the money."
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Quality

Quality:
"I'm really disappointed of the quality of these headphones."
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"The sound was weak and the quality was cheap so I returned them."
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"sound quality not as good as previous model ( i have both) but i do like the retractable bud feature as the tangling on the old model was so annoying."
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"This one was missing the instructions, and the sound quality so horrible that nearly everyone asked me to take it off and speak just for this phone, and I have a strong feeling that this product at either been refurbished or had already been returned and was resold to me."
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"I have tried a LP HB750 and in addition to the earbuds all being way too big for my ears, the sound quality was not so great."
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"The sound quality was terrible."
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"Sound is good, not audiophile quality, but works for me."
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"Twice the price and half the quality, good job LG, you screwed the pooch on this one."
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"Amazing sound quality and outstanding ergonomics."
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"Great sound quality! "
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"Voice quality is very good, both outgoing and incoming president."
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Size

Size:
"Her only complaint is she has a small neck and it slides back and forth and pulls on the cords."
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"*The ear bud housing is small, slippery and round, not super easy to grab to stick in your ears."
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"The switch is small rough and angular and can become irritating over time if worn directly against the skin (I like to wear mine under my shirt, so this can be a problem)."
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"I am able to move my head drastically to one size and the other w o being worried about the cables pulling or snapping."
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"Don't believe the other review of sound quality its probably because they are using the wrong size earbuds."
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"Very good, except the (smallest) earbuds do not fit my small ears well and occasionally the sound is garbled, especially on calls from VoIP callers."
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"The wire is very small but works beautifully."
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"Luckily, the silver end caps are fairly easy to remove (two small phillips head screws under two rubber plugs) and are equally easy to paint a nice stealthy, flat-black."
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"Apparently I have small ears because the smallest size fits best."
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Sound

Sound:
"Very unhappy with the sound of the LG 900."
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"The sound was weak and the quality was cheap so I returned them."
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"sound quality not as good as previous model ( i have both) but i do like the retractable bud feature as the tangling on the old model was so annoying."
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"It supports android phones but the software is not available for iPhone users so the sound is terrible."
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"The sound quality is absolutely amazing .I was in the habit of using my speaker on my cell phone rather than hold it to my ear and I always had complaints on the sound but not with my LG."
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"This one was missing the instructions, and the sound quality so horrible that nearly everyone asked me to take it off and speak just for this phone, and I have a strong feeling that this product at either been refurbished or had already been returned and was resold to me."
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"Sound is good, not audiophile quality, but works for me."
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"Very comfortable, light on my neck, and excellent sound."
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"The sound is clear and the retractable wire is a plus since the wires on the LG 750 would sometimes get caught on my clothing when not in use or the wire would protrude enough to snag something else especially when I am driving."
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"Amazing sound quality and outstanding ergonomics."
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"Great sound quality! "
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Tone

Tone:
"The only irritating feature on this Tone Infinim model is the reverse and fast forward button."
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"Hey My name is Stephen and I bought the the LG electronic Tone.... is been giving alot of problem"
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"I was getting tired of the flimsy look and sound quality of the LG tone pro."
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"My HBS900 Tone Infinum has failed after 3 months of use."
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"This is the 2nd LG tone (HBS-730) that has failed on me."
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"I've owned and loved several different versions of the LG Tone series headsets, but this one is horrible."
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"The TONE Bluetooth set is very reliable and comfortable."
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"The TONE works very well."
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"php) and Tone's Harman Kardon Signature Sound is AMAZING!"
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"First off, the design of the Tone series is the best design out there for bluetooth headphones."
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"I love this feature of the Tone series."
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Voice

Voice:
"Callers complained to me that the sound of my voice would jump in volume I was hard to understand."
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"I will also be contacting LG to complain about this product and voice my concerns to them."
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"Voice quality is very good, both outgoing and incoming president."
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"No one has complained to me about the voice chat quality."
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"Easy to use, voice very clear and the way is rest around your neck."
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"It's very excellent and Nice voice to your ear."
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"Works perfectly durable construction, long battery life, voice prompts are great for the gym and biking! "
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Weight

Weight:
"Anyways, The only problem is that I lost a lot of weight again so like when I'm jogging with the Infinim tends to shift around I'm thinking because it's loose now because of my weight loss, my traps are a bit asymmetrical OR the hoodie I'm wearing is moving it while i'm jogging."
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"They are lightweight, functional, and a good value."
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"We liked that it was still light weight and loved that the ear-buds were retractable."
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"Extremely lightweight and sound is very good; battery life is also excellent."
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"The design is well done; this hides under my collar, is lightweight, and comfortable."
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"I works very well with my LG tablet and is very light weight."
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Wireless

Wireless:
"But I figured since it is wireless probably wouldn't break it as easily as I do the others."
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"I had been using wired systems and i love using this wireless set and not having the earbuds being yanked out when I snag the wire."
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"Holds charge for 16+ hrs Best sound for wireless headphones! "
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"When I use it to talk on the phone, the quality is so good that people don't realize that I am talking on a wireless headset."
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"I LOVE the wireless convenience though, and since I use these for podcasts audiobooks, sound quality and volume is sufficient for that."
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"If you REALLY don't need the wireless conectivity, I highly recommend the Sennheiser MOMENTUM In-Ears for the price, I use them for listening to music without pulling out my Sure's."
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iPhone

iPhone:
"It supports android phones but the software is not available for iPhone users so the sound is terrible."
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"After much troubleshooting on my own with Apple, I finally got hold of someone at LG who admitted that this headset isn't compatible with the latest iPhone."
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"But there was nothing in the product description to tell me it wouldn't work with an iPhone, which is annoying."
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"With me having an iPhone 6 plus I don't get to enjoy some of the features."
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"I found also some problems when for example using Google Maps on the iPhone.... for some strange reason the headset is recognizing a not existing end of the call and keeps repeating the same wrong message vocally .. very annoying."
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"I have use with my iphone 6 and 6+ will no problems! "
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"Works seamlessly with an iPhone but not an HP laptop"
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"Amazing easy pairing with iPhone 6plus."
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"sound great paired up with my iPhone without almost any work and battery last all day while I'm out working in the yard"
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"Work great with my iPhone MacBook."
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