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Plantronics Discovery 655 DSP Ultimate Bluetooth Headset with DSP Retail Packaging by Review Summary ,  Nov 3, 2015

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Plantronics Discovery 655 DSP Ultimate Bluetooth Headset with DSP [Retail Packaging]
Report Date: 11/03/2015
Based on 216 customer reviews
Overall satisfaction: 3.2
Returned or considering to return: 13.4%

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Frequently Mentioned by Customers:


Individual Feature Rating
Price5.0   above average
Weight4.7   average
Pairing4.6   average
Comfortable4.3   average
Light4.3   average
Charging4.0   above average
Sound4.0   below average
Bluetooth3.9   average
Fit3.8   below average
Quality3.8   below average
Size3.8   average
Volume3.7   average
Reception3.6   below average
Battery3.4   below average
Noise3.0   mediocre
Voice2.8   mediocre
Button2.6   below average
Range1.5   mediocre


Quotes from the Reviews - What People Say about:

Audio

Audio:
"As far as sound quality on my end the audio was not as good as the Jawbone but is still decent."
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"Btw, the headset in general is quite convenient with the very useful accessories but the biggest complaint I have is with their Audio IQ technology."
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"The VoiceStar (and to a lesser extent the BlueSpoon) incoming audio was constantly crackling to the extent that it was unbearable."
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"I got this bluetooth about 3 months ago, and in terms of audio quality and of microphone quality its pretty nice, I can always hear and people can always hear me."
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"I bought this bluetooth headset to use with Skype (in my PC) and with my iPhone (1G).It was a great surprise when I discovered I could listen to all audio from my PC: internet radio news, audio from youtube videos, and even mp3 like a mono A2DP stream."
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"Obviously the quality isn't like a stereo wired headphone, but for listening to news and radio from the internet (that normally is a low bitrate audio) this headset is very good."
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"The audio is very clear, although I still haven't tested it for interstate driving."
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"Summary: I've had the Discovery 655 for two weeks now and I'm very happy with its audio, microphone, and wearability, particularly relative to the the Nextlink BlueSpoon product (now badged as a Radio Shack VoiceStar product), which is the other in-ear bluetooth I've had."
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Battery

Battery:
"The battery life is disappointing and thus defeats the whole intention of going 'hands-free'."
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"i still give it 4 stars coz, even though i didn't treat it very well (always used to let the battery drain.. threw it around..), it was very easy to pair, use and charge."
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"I purchased the Original from BB back in 2008ish, used every day, battery started to fail Found these guys 1 3 cost, all my original asso fit."
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"I was worried that the BT sat on the shelf and the battery wouldnt have a full shelf life, it holds charge over 6 hours, PERFECT..."
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"Possible battery malfunction, I am not sure."
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"Although weight, sound and battery are good, I really dislike this headset's design."
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"Good battery life, just undependable Bluetooth."
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"One of the best features is how it tells you the battery level when you power it up."
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"The battery backup charge is fine as well."
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"Battery life is excellent."
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"It's features are wonderful with the battery charger that is included you can recharge you device anywhere at anytime."
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Bluetooth

Bluetooth:
"Bluetooth headset ... still the same old problems."
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"If you are looking for mediocre then this is the Bluetooth for you."
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"This is the worst bluetooth earpiece I've ever owned."
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"I am not able to switch on off some times...Connection with PC is good... but some times it got hanged and throws error...My sony ericsson mobile(from india) not able to find this device in bluetooth network."
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"You'll find *numerous* posts on the internet if you google for Blackberry and bluetooth headset problems."
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"I find the range is a bit weak however, but the purchase of a class 1 bluetooth dongle more than made up for it."
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"Good battery life, just undependable Bluetooth."
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"I love this bluetooth."
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"A great and comfortable bluetooth."
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"I am enjoying my new Discovery 655 Bluetooth."
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"I have had no problems with this bluetooth at all, sound is good and I sometimes forget im wearing it its so light."
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Button

Button:
"But the most annoying thing about it is the lag between the time you hit the button on the side and the time you either pick up or end a call."
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"The Discovery 650 without the DSP had much better audio quality, slightly lighter force on the buttons, but the same problems with eargels getting torn off in my pocket."
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"I have to echo a few complaints that other reviews have mentioned, the range and the buttons."
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"I have lots of problems with connectivity and button functionality with my Palm Treo 700p, but I don't know which device is at fault; I rather suspect the Treo."
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"The buttons have a crisp and firm feedback - no accidental pressing the wrong button."
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"The main button is a little hard to press, and if I'm making lots of calls or answering lots of calls it feels as if I'm jamming something into my ear, I've gotten around this by griping the sides to add support and the more I use it, the more responsive it has become."
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"One multifunction button makes it easy to use, and I appreciate the lack of clutter."
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"The build is nice, looks and feels sturdy, and the buttons are ergonomic."
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"The 655 is compact and works well once you get used to the buttons and how long to hold them down for certain functions."
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"The main button seems to be a little too firm to press easily, so you kind of have to jam the earpiece deeper into your ear in order to press the button, which forces you to get into the habit of using your thumb to brace the body of the headset so you can press it."
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"Also, the buttons are easy to use, but you need to press the main button pretty hard for it to click and answer hangup etc."
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Charging

Charging:
"Unable to charge, pair, or use at all."
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"The only reason I gave it even 2 stars is because it was comfortable to wear (before it broke) and also for all the cool different charger options that it came with it."
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"the G55 I purchased came out the brand new box... without being able to charge."
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"Their response to this complaint was to tell me to charge the unit and then pair it with the phone by holding the call button for 6 seconds."
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"Too many confusing parts just to charge."
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"The problem is that after 2 months of use it stopped holding a charge."
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"the many charging options are also a nice feature."
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"This unit had adequate sound quality, and the storage charger mechanism seemed like a good idea, but it died within a couple months of purchase."
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"I was worried that the BT sat on the shelf and the battery wouldnt have a full shelf life, it holds charge over 6 hours, PERFECT..."
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"easy to charge, does not hurt on the ear."
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"The battery backup charge is fine as well."
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Comfortable

Comfortable:
"The only reason I gave it even 2 stars is because it was comfortable to wear (before it broke) and also for all the cool different charger options that it came with it."
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"There's no static, hissing or buzzing as long as the phone is within a couple of feet of the headset and mostly unobstructed (desk or shirt pocket: good, pants pocket: not so good).The gel earpiece is comfortable and snug."
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"I also didn't like the gel piece that went into my ear as after wearing for a little while it would make my ear sore, also I learned quickly that if I didn't get a hold headset before pushing the answer button it would jam the gel earbud into the ear which was also quite painful, so all in all if you are looking for comfort look else where."
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"It is comfortable, easy to use (this is the first one I've ever used) & sounds amazing."
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"A great and comfortable bluetooth."
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"This unit is good, fits my ears well, my main concern was the comfort of the product."
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"Comfortable to wear for extended periods, easy to use."
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"Otherwise, once I became comfortable with the loop and gels, it has been great."
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Design

Design:
"Although weight, sound and battery are good, I really dislike this headset's design."
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"Great headset, just not the most comfortable due to the inside the ear design."
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"The design was nice it was comfortable."
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"Although weight, sound and battery are good, I really dislike this headset's design."
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"I still give this item an overall rating of 3 stars because of its design, lightweight, comfortable fit and variety of charging options."
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"I was initially attracted by the light, sleek design and the very functional accessories but it's just not worth the money spent on it."
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"Very good sound quality plus very cool design."
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Fit

Fit:
"The ear bud piece is not as comfortable and definately not as secure fitting in the ear as the Voyager."
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"I was worried that the earpieces won't fit as I have really small ear canals, but they do really well, and without the clip."
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"The problem is this: the hook press fits over the socket for the ear adapter."
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"i have chosen to use the smallest one and 'hang' it in my ear because the other two don't fit well and i don't have 10 minutes to try to make the thing fit.4, the ear hook - i tried it - it doesn't flex and hold a position like other ear pieces."
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"My main disappointment was the fit."
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"The headset can fit in your ear without a loop which is great (comes with different sizes)."
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"THIS HAD A GOOD FIT."
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"I also like the earbud on this one because it fits in my ear comfortably, I don' like the ones that just lay flat against the ear."
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"I tried a couple others such as a Jabra and another Plantronics but they didn't fit my ear very well."
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"It fits in my ear without the aid of the hook and is so comfortable I forget I have it on."
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"This has been the only one that fits prpoperly and I can hear very well."
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Light

Light:
"The one thing that truly irritates me is the blue light indicator."
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"Then replaced it with the Plantronics 640 and found it easier to press the buttons (softer to press, and the 640 has a black ring around the button which makes it easier to hold as you press), the light is less annoying bright, the 655 has an optional digital mode, which consumes more battery and does not improve sound quality."
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"I have had no problems with this bluetooth at all, sound is good and I sometimes forget im wearing it its so light."
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"Battery life is good for my light usage."
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"Overall I like this product:Pros: ease of use, easy to set up, light weight on the ear, can wear all day, good talk time stby, clarity is great."
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"The 655 is nice on my ear though (light, good acoustic isolation).Occasionally I get a wierd buzzy connection on a call, don't know where to place the blame for that either."
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"I was initially attracted by the light, sleek design and the very functional accessories but it's just not worth the money spent on it."
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Noise

Noise:
"Although price was good, it really doesn't matter if people on the other end of the phone call complain of background noise, static, etc."
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"It is not so bad when you are listening (partly because the in-the-ear bud is snug within the ear canal), but people I talked to complained of a lot of noise when I called from within the car."
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"Basically it picked up too much background noise and people on the other end could not hear me well."
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"Although the people on the other end of my conversations say that they notice only slight flaws in the sound, I find the amount of noise in the reception to be distracting and very annoying."
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")The biggest problem I have with this device is that the noise suppression only works when you're not talking, or there's almost no road noise."
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"DSP noise cancellation didn't work well."
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"Also, I seemed to get more noise and more muffled sound (although pretty loud) than with my previous earpiece of the same make but earlier model."
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"However I have NEVER gotten a complaint about background noise while talking on the road."
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"THE NOISE CANCELLATION WORKS VERY WELL, BUT DOES NOT PERFORM MIRACLES."
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"After using it for conference calls, meetings, while in the car, and outside, it still has great sound quality and as good a noise canceling functionality as any comparably priced bluetooth headset on the market."
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"It provides good sound quality and competitive noise canceling, with decent battery life."
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Pairing

Pairing:
"With my LG VX8300 from Verizon, the pairing with the Plantronics Discovery 655 is not a good match."
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"When the product arrived, it paired up with my Droid very quickly and sounded great."
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"Pairing was very easy, and with multiple devices at the same time, which is very convenient."
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"I liked the ease of charging it and pairing was particularly easy."
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"I am using this device paired with a Motorola Razr Vc, which has a good bluetooth antennae, I range 30 feet with this headset, which will cover most of my apartment."
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"I was very excited to get this - it paired with my Verizon phone easily, it was incredibly comfortable in my ear, and I could hear everyone more clearly than I ever could on corded ear pieces."
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Price

Price:
"It was great back when I got it in 2010 for 15 bucks but now it would be a waste of money."
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"Excellent value for the price."
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"Although price was good, it really doesn't matter if people on the other end of the phone call complain of background noise, static, etc."
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"The seller had a great price and delivered ahead of schedule."
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"Great Value for the money."
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Quality

Quality:
"Disappointed with the quality of this device."
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"This one has a wire-thin ear attachment that has solved the problem and the voice quality is pretty much the same as the others."
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"Unfortunately the sound quality is not so good."
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"The Discovery 650 without the DSP had much better audio quality, slightly lighter force on the buttons, but the same problems with eargels getting torn off in my pocket."
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"The Jabra sound quality wasn't great but the piece was durable and talk time reasonably long."
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"The Jawbone sound quality is second to none, but it was so uncomfortable I had to replace it as soon as possible."
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"The sound quality was good but only up to the point of having battery-time."
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"Otherwise, it does sit in the ear well and the quality is nice."
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"This unit had adequate sound quality, and the storage charger mechanism seemed like a good idea, but it died within a couple months of purchase."
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"Quality of hearing is excellent!"
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"This updated version is much sleeker, better sound quality and much more comfortable."
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Range

Range:
"I have to echo a few complaints that other reviews have mentioned, the range and the buttons."
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"The only drawback is it has limited range."
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"One fault it has is lack of range."
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"I find the range is a bit weak however, but the purchase of a class 1 bluetooth dongle more than made up for it."
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"Also, I was very dissappointed in the range of this device."
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"Range is not far at all but it is very comfortable and the reception and call quality is far better than expected."
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"Range is great."
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"I am using this device paired with a Motorola Razr Vc, which has a good bluetooth antennae, I range 30 feet with this headset, which will cover most of my apartment."
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"It's nicely-sized, the controls are very intuative, the sound quality is excellent, and even the transmit range to the phone is good (you can go about 15 feet from your phone before you start getting static).Really the nicest feature of this headset is the sound quality, on both sides of the conversation."
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"With that said, I do find that reception is very clear within the 8 foot range."
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Reception

Reception:
"Although the people on the other end of my conversations say that they notice only slight flaws in the sound, I find the amount of noise in the reception to be distracting and very annoying."
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"Changing phones has no effect on the reception problems."
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"Even with my Motorola Razr V3 and Razr MaxxVE cellular phones clipped to the belt around my waist I still experience constant reception problems."
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"I researched a bluetooth headset to replace my Motorola H500, which got pretty good reception, but had consistent problems keeping synced with my phone and if anything not within strict operating protocol happened, like a call dropping, the Motorola H500 would simply stop working."
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"Range is not far at all but it is very comfortable and the reception and call quality is far better than expected."
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"However, I was a little disappointed at the range of reception."
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"The device has fairly good reception, but poor ear support."
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"Reception is great."
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"and the reception is very clear."
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"The reception is good nonexcellent."
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"How about decent phone to headset reception?"
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Size

Size:
"I thought this thing would be great because it was so small and I could use my normal chargers with it but it broke soon after I bought it."
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"I was worried that the earpieces won't fit as I have really small ear canals, but they do really well, and without the clip."
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"One other thing about the gels, is that I never felt comfortable with them, and I tried a couple sizes."
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"The headset can fit in your ear without a loop which is great (comes with different sizes)."
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"Soley based on performance not comfort, fit or size."
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"I thought this thing would be great because it was so small and I could use my normal chargers with it but it broke soon after I bought it."
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"I would recommend this one to anyone but especially people who have small ears like myself."
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"Comes with 3 different size ear pieces for increased comfort."
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"The unit is small, but has great sound pick-up."
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"It is small, lightweight and comfortable."
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Sound

Sound:
"Crackling, buzzing muffled sounds very annoying and diapointing to recieve something you are expecting to use all the time to not being able to use it."
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"Unfortunately the sound quality is not so good."
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"The sound is horrible in the car."
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"Although weight, sound and battery are good, I really dislike this headset's design."
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"this lack of distance is really just unacceptable2, sound - everyone i have asked knows i'm talking through something."
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"The Jabra sound quality wasn't great but the piece was durable and talk time reasonably long."
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"The sound quality was good but only up to the point of having battery-time."
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"I set it up & tried it out & was blown away at how clear the sound was."
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"It is comfortable, easy to use (this is the first one I've ever used) & sounds amazing."
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"This unit had adequate sound quality, and the storage charger mechanism seemed like a good idea, but it died within a couple months of purchase."
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"This updated version is much sleeker, better sound quality and much more comfortable."
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USB

USB:
"Some reviewers complained about the USB adapter."
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"Pros- Its VERY small and light, can't even tell its onCons- I own a Treo 650 and the headset crackled a LOT, if I held the phone face down, with phone on a table it worked ok, but on belt or even on other side of my body from ear, not good- Could never get the USB charger to work, plus you need this special little nub to attach to the cradle of the headset to charge with USB, vs plugging it into the wall, this little nub VERY easy to lose, why they couldn't make the wall charger and the USB plug use the same attachment I dont know- I bought this thing, and WAITED a long time, because it came with a case protectice cradle, well it turns out that the case does not protect the key component, the rubbery nub that goes into your ear, I wanted something I could place in my pocket withouth having to worry about breakage, no help there"
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"The battery charger and USB cable for charging are great, especially for business travel."
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"Sometimes I don't even use the removable ear hook (unless I'm moving around a lot).All the charging options (AC adapter, USB power, or AA battery sleeve) are great but I normally just keep my headset in the AC adapter sleeve when not in use."
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"The USB charger is great for the office and car (if you happen to have an DC adaptor with a USB input, Griffin Powerjolt Car Charger for iPod), and the pocket charger is great providing a quick charge from a AAA battery."
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"The included AAA pocket charger and clever USB AC chargers are also very nice accessories that you'd usually have to buy seperately, and I really appreciated them."
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Voice

Voice:
"This one has a wire-thin ear attachment that has solved the problem and the voice quality is pretty much the same as the others."
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"The buttons or too small... not user-friendly...i am going to return this, Voice also not good, everyone complaining about my voice from other end, they are not getting clear voice while i am walking."
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"One minor problem: the first voice dial sample is never understood, I always have to repeat the voice dial."
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"Callers kept complaining that background noises were louder than my voice, and they'd ask me if I had them on speakerphone."
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"This one has a wire-thin ear attachment that has solved the problem and the voice quality is pretty much the same as the others."
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"Voice capabilties work great."
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"Comfortable, sleek styling, great with the vibrating holder, quite good voice quality, and optional battery charger is a plus."
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"Good Voice quality, not really sure how much the AudioIQ works to make the voice quality better."
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"and I can hear and be heard easily...it connects to phone quickly...there is a delay for voice activated dialing on my Razr...I only hear the first ......and part of Say a command."
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Volume

Volume:
"Second, and this is my real complaint, the volume levels were all over the chart."
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"...very good sound and good volume...those who complain about sound and volume in other reviews may not have placed it into the ear canal properly, practice with it and you'll get it right...I use it in a 2001 Trans Am, NOT a quiet car!"
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"Why someone doesn't put a nice little trackwheel for volume on one of these things is beyond me."
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"Volume is very good, I use it on a medium setting most of the time."
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"The volume is excellent."
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"Good volume, stays comfortably secure in my ear, the battery lasts quite a while...really no complaints."
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"Caller sounded very natural with good volume.4."
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"...very good sound and good volume...those who complain about sound and volume in other reviews may not have placed it into the ear canal properly, practice with it and you'll get it right...I use it in a 2001 Trans Am, NOT a quiet car!"
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Weight

Weight:
"Although weight, sound and battery are good, I really dislike this headset's design."
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"It is small, lightweight and comfortable."
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"Although weight, sound and battery are good, I really dislike this headset's design."
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"Crystal clear, VERY lightweight and comfortable."
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"Overall I like this product:Pros: ease of use, easy to set up, light weight on the ear, can wear all day, good talk time stby, clarity is great."
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"It is very lightweight, fits snug in my ear, and has a very impressive appearence."
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