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Plugable USB 3.0 SATA III Vertical Hard Drive by Review Summary ,  Oct 7, 2015

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Plugable USB 3.0 SATA III Vertical Hard Drive & SSD Docking Station (Supports UASP and Drives 6TB+)
Report Date: 10/10/2015
Based on 621 customer reviews
Overall satisfaction: 4.4
Returned or considering to return: 6.4%

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Frequently Mentioned by Customers:


Individual Feature Rating
Quality5.0   above average
Service4.7   above average
Price4.4   average
Speed4.4   average
Port4.1   above average
Dock4.0   average
Transfer4.0   average
Windows3.8   above average
Firmware3.2   average
Cable2.9   below average
Connector2.7   average
Power2.5   below average
Connection2.4   below average
Read2.3   below average


Quotes from the Reviews - What People Say about:

Cable

Cable:
"After trying two different adapters I bought a replacement data cable (USB 3.0 A Male to B Male), and the connection problems have gone away."
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"It appears that the weak link in the connection was the data cable that comes bundled with this docking station."
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"It never worked, I ask the guys in Plugable Tachnoligies and they told me the problem was the cable, but I never could find a replacement."
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"After a fair amount of verification I was convinced it was not the cable, the power supply, or the Macs that were failing, it was the drive."
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"Unfortunately mine had a 'bad' USB '3' cable."
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"I suspected the old SATA cable set was malfunctioning."
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"I was impressed by the price, and by the fact that it shipped with a USB 3 cable, as well as a USB 2 (4pin) cable."
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"My one gripe and it's a minor one is that the power cord for this is way too short, other than that I love it."
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"The provided cable is thick and well shielded."
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"It does come very well packaged in a nice box, with the cables you need and the retailer is quick to ship it and answer questions."
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Connection

Connection:
"Used one of these guys as an adapter to connect a damaged drive to the computer for file recovery."
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"After trying two different adapters I bought a replacement data cable (USB 3.0 A Male to B Male), and the connection problems have gone away."
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"It appears that the weak link in the connection was the data cable that comes bundled with this docking station."
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"Over the past six months or so I've been using the data cable with an adapter (USB 3.0 B Female to Micro-B Male) to temporarily connect portable USB 3.0 drives, and I had a lot of connection problems that I initially blamed on the adapters."
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"The cradle doesn't guide the disk to the connections and can have feel weird at times getting a connection especially in 2.5 HDs."
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"Much faster than previous docks from Plugable with a USB 3 connection, nice and small footprint and the build quality is great."
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"Easily connect SATA drive to any PC."
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"I attributed that to the looseness of fit of the drive in the dock, and thought maybe it was just difficult to make a decent connection."
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"this is a must for anyone who has many portable drives - like me- and wants to easy access them without the hassle of connecting them inside a case or the PC laptop."
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"I have no connection with Plugable except as a very satisfied customer."
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Connector

Connector:
"So there is always a risk of the drive being disconnected or worse yet, the connectors breaking if the drive is bumped or pulled in the wrong direction."
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"Frequently, you need to make repeated tries to get proper contact of the SATA connector, and I find this frustrating."
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"Time will tell if the connector issue causes damage."
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"Over the years I have broken a few SATA connectors and have now learned that lesson well."
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"I am using this review with my old Windows XP computer (it does not have USB 3.0 support) I am using this with a Western Digital Red 2 TB NAS Hard Drive: 3.5 Inch, SATA III, 64 MB Cache [...]When I was putting in my WD drive I realized that you are not able to see the power data connector and I was a little scared I was going to break something but I didnt run into any problems."
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"Plugable worked with this problem assiduously, sending updated USB 3 connectors and new docks with firmware updates until the problem was resolved."
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"Excellent quality, the parts including the connectors show no sign of use, and it works better than expected."
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"Just make sure to properly insert the HDD in the dock in order not to damage the connectors."
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"This toaster-style dock is very nice and does what it is meant to do without any glitches, with a fast USB 3.0 connector."
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"The connectors line up very well."
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"Over the years I have broken a few SATA connectors and have now learned that lesson well."
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Dock

Dock:
"From day 1 I have had nothing but problems with this dock."
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"Update: Nov. 23, 2014The dock has been sitting on my desk since the initial test and when I try to use it for backup today, the docking failed to turn on."
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"I figures 3tb hdd have been out for years now, and I don't see why any docking station should not be able to recognize them."
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"I then bought the Sabrent USB 3.0 to SATA External Hard Drive Docking Station and had the same problem, can't read 3tb."
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"One thing to note as warning to novices like me out there...a full format (not the Quick Format) of a 1TB harddrive over a USB3 port vice an internal eSATA port takes a long time...I thought there was something wrong with my new Docking Station after waiting a half hour so I stopped the FORMAT...BAD move."
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"PS in the last five years I've been using docks like this I've only had one wear out malfunction so they last a while."
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"Much faster than previous docks from Plugable with a USB 3 connection, nice and small footprint and the build quality is great."
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"I attributed that to the looseness of fit of the drive in the dock, and thought maybe it was just difficult to make a decent connection."
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"I have tested the power adapter as well as the USB3.0 and they are both working on other devices, so clearing the docking station just died after one use."
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"This docking station is a great asset."
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"Plugged it in and inserted a drive the day it arrived and the docking station worked great and did what it was designed to do."
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Firmware

Firmware:
"They even went to Synology with the test scenario in the hope that they will resolve the problem in the next DiskStation firmware update."
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"The following afternoon, the second engineer e-mailed me, and with confidence gave a link to new firmware that should correct the problem."
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"Tried different cables, rebooted, finally decided to contact Plugable tech support looking to see if there was newer firmware or something else I was missing."
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"Is this a controller problem that can be solved by software firmware updates?"
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"Plugable worked with this problem assiduously, sending updated USB 3 connectors and new docks with firmware updates until the problem was resolved."
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"Latest firmware at Plugable website is 2580, dated July 13."
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"He was right their support is great and they keep the firmware up to date, I am able to use this with all types of drives including 3 and 4 terabyte sized drives with nary and issue."
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"The firmware update software was very easy to use which is quite refreshing!"
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"Loss 1 star for outdated firmware."
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"I (finally) found the firmware on their site: [...]Once I found the link, it is very easy to apply."
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"To be clear, this dock DOES support 4TB drives--- but only AFTER upgrading the firmware."
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Port

Port:
"Unfortunately, if you are the owner of 2012 Macs with USB3.0 ports this product is not for you."
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"I had purchased a few of these in the past to use with eSATA ports and they always had a cheap, flimsy, and plastic feel to them, whereas this dock feels almost like something that Apple would make."
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"If you want to connect any internal hard drive to a USB 3.0 port for maximal transfer speeds though, this is an excellent product."
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"Works great in USB 2.0 and 3.0 ports."
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"I also have a Plugable USB 3.0 Superspeed 7-port hub, which has been flawlessThese folks make excellent products and back them up with excellent support policies."
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"Works on both USB 3.0 as well as 2.0 though I keep mine on a 3.0 port for the speed."
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"The new one works great as of now with both USB 2.0 and 3.0 ports."
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Power

Power:
"I feel I have to withdraw a star for a very hard to operate power switch in the back (have to use much force compared to the weight of the unit)."
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"After a fair amount of verification I was convinced it was not the cable, the power supply, or the Macs that were failing, it was the drive."
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"I then have to physically power it off (which I hate doing to a hard drive - high risk of failure doing that) and let it cool down before continuing."
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"No power cord problems."
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"The unit is great, I'm just super leery of getting another one cos of the power cord problem."
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"I understand this works with both 2.5 and 3.5 SATA drives; I've only tried it with 3.5.One minor complaint; the AC adapter power cord is a little on the short side."
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"I have tested the power adapter as well as the USB3.0 and they are both working on other devices, so clearing the docking station just died after one use."
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"My one gripe and it's a minor one is that the power cord for this is way too short, other than that I love it."
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"Would be nice I guess if the power cable were a bit longer but no biggie for me."
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"Again, the product works perfectly, except for the issue I have with the power saving."
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"It has an easily accessed power switch on the back if you want to turn it off."
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Price

Price:
"I was a little worried with picking this docking station up because of the price."
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"And I made a mistake in the above price."
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"The real challenge is building a great device for very little money in a short time."
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"I had purchased a few of these in the past to use with eSATA ports and they always had a cheap, flimsy, and plastic feel to them, whereas this dock feels almost like something that Apple would make."
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"I would rather spend the extra money for a product that works than buy a product that isn't even a good doorstop for half the money."
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"Super price for a cheap and excellent solution to hard drive recovery when the electronics of a one piece external hard drive fail, or as cheap interchangeable hard drive dock."
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"Simple, performs well, good value for money, but had to replace it after about one year."
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"I was impressed by the price, and by the fact that it shipped with a USB 3 cable, as well as a USB 2 (4pin) cable."
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"Looks nice, works well, price is right."
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"excellent quality, same price."
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"good price fast delivery Thanks"
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Quality

Quality:
"Much faster than previous docks from Plugable with a USB 3 connection, nice and small footprint and the build quality is great."
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"Good quality, great product"
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"excellent quality, same price."
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"Good quality!"
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"great price and quality"
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Read

Read:
"I knocked it over ONCE and it broke the hard drive I purchased it to read............"
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"I then bought the Sabrent USB 3.0 to SATA External Hard Drive Docking Station and had the same problem, can't read 3tb."
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"I did more research on that units reviews then, and I was not happy with what I read."
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"My mac read disks written by a PC with no problem."
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"He read my post, understood my problem, and told me the engineer that would be able to give me help would not be in until the following day."
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"Tried the one of the original 3Tb drives and it was mounted and read the data no problem."
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"I read that their customer service is also great from other reviews so that's an added bonus...although I hope to never have to get to that point!"
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"Everything worked great, computer recognized the docking station, it read my HDD."
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"Of course, having had them only a short while, I can not yet speak to their longevity but the other reviews I have read here speak well of Plugable's CS so should any issues arise, I am hopeful that they will be quickly dealt with."
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"If you have bare drives that need to be read this seems to be the best option available."
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"It is able to read all 4 TB without any problem."
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Service

Service:
"I only gave 4 stars because of the problems I had but the customer service should be at least 6 stars but Amazon only goes up to 5 stars."
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"I know sometimes things do not work but usually the company is a hassle to deal with not this company with this great customer service I would buy from them again and would look at there other products."
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"Their customer service is very good, so even though the unit didn't work out for me, I would not warn people off trying it themselves because the manufacturer stands by their products."
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"However, Plugable's customer service is top notch: Professional, courteous and efficient."
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"I read that their customer service is also great from other reviews so that's an added bonus...although I hope to never have to get to that point!"
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"Thanks Plugable for getting it right (your great customer service, by paying attention to what customers say and DOING something about it, has paid off)."
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"The product is great along with the customer service."
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Speed

Speed:
"Transfer speeds were average and there were no errors in reading writing from either drive."
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"I am disappointed with it's performance."
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"Other similar products would fail during large file transfers, this unit performs as advertised."
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"This device not only priced well, also performs perfectly."
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"Not the greatest but better than USB 2.0 speeds."
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"There is a several second delay when accessing a disk that has gone to sleep, which can sometimes be annoying, but after that it's full speed."
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"Simple, performs well, good value for money, but had to replace it after about one year."
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"If you want to connect any internal hard drive to a USB 3.0 port for maximal transfer speeds though, this is an excellent product."
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"While the old drive certainly didn't support the high speeds this adapter can transfer data, it worked perfectly as intended and I was able to recover all the files I needed."
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"I'm now able to use the 4TB drive as a USB 3 drive and it's fast and reliable."
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"Great for handling HDs, easy to use and the USB 3 provides fast data transfer."
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Transfer

Transfer:
"Transfer speeds were average and there were no errors in reading writing from either drive."
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"Other similar products would fail during large file transfers, this unit performs as advertised."
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"on large file transfers on OSX I would sometimes get error 35."
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"In over an hour of significant data transfer I did not detect heat that I worried about."
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"I am revising my initial review, below--Unstable fails 50% of the time during long transfers."
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"I was delighted that it simply worked as advertised and I was able to find and transfer the files I wanted with no problem."
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"If you want to connect any internal hard drive to a USB 3.0 port for maximal transfer speeds though, this is an excellent product."
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"While the old drive certainly didn't support the high speeds this adapter can transfer data, it worked perfectly as intended and I was able to recover all the files I needed."
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"Work great and has excellent transfer speeds."
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"I finally transfered the HDD to my old enclosure and was able to transfer all the files without any further difficulties."
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"Transfer speeds are great, the stand looks nice with my computer setup (even with a bare hard drive sticking out) and was easy to get going."
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Windows

Windows:
"Thats when I had to do a Windows 7 System Restore, I was thinking it would be no problem everything has been totally backed up for over a year and its safe, on that separate backup unit."
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"The Hard drive isnt very secure it feels like, and after I used it on a computer it ruined windows."
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"It was also able to handle converting the drive to a Hybrid GPT MBR (although Windows 7 couldn't handle it, Ubuntu could)The problem this drive has is that it doesn't draw any heat away from the drive."
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"Windows Server 2008 R2 and Windows 7 seem to have no problem managing this, assuming you use the eject option before removal (or disable Windows write-caching)."
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"I had to retrieve my data from hard drive from a dead computer with Windows Vista to a new computer running Windows 8.."
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"Workmanship is very good and it works as advertised with Windows 7 Pro."
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"Thought everything looked good until Windows gave me that a device was found."
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"Using the docking station with the 1tb Toshiba hard drive installed, along with regular Windows 7 software, I'm able to backup the total system or parts with no problem."
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"I've had no problems with it on Mac OS (HFS formatted) or Windows 7 (NTFS) partitions."
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"I've used this on Windows 7 x64, Windows 8 x64, and OSX and it worked perfectly on all 3 machines without a hitch."
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