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Pivotal Tracker 1 Activity and Sleep Monitor Amazon Exclusive (Discontinued by Manufacturer) by Review Summary ,  Sep 24, 2015

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Pivotal Tracker 1 Activity and Sleep Monitor [Amazon Exclusive] (Discontinued by Manufacturer)
Report Date: 09/29/2015
Based on 1429 customer reviews
Overall satisfaction: 1.9
Returned or considering to return: 16.0%

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Frequently Mentioned by Customers:


Individual Feature Rating
Comfortable4.8   above average
Track4.4   average
Monitoring4.3   average
Battery3.8   above average
Fitness3.8   below average
Wake3.8   average
Fit3.7   average
Accurate3.6   below average
Quality3.6   below average
Weight3.5   below average
Display3.4   average
Sleeping3.4   below average
Button3.3   above average
Wearing3.3   below average
Charged3.2   above average
Tracking3.2   below average
Support2.9   average
Charging2.7   average
Experience2.6   below average
Sync2.6   below average
Running2.5   below average
Software2.5   below average
Website2.5   below average
Connection2.4   average
Bluetooth2.1   mediocre
Crash1.9   average


Quotes from the Reviews - What People Say about:

Accurate

Accurate:
"the face does scratch up easily and it may not be the most accurate but it's a great tracker for a first timer."
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"Its not accurate and the app is really horrible."
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"Not as accurate as I hoped and it gets damages fast."
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"It states that I woke up 0 times overnight, and that I didn't wake up in the morning, and that I had 0 hours of deep sleep, all while showing me a quality of sleep chart that looks accurate and telling me that it took me about 50 minutes from setting sleep to actually falling asleep (again, seems accurate) - Random inconsistencies throughout the app."
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"The device itself is pretty accurate, but for now most people seem to have problems with syncing (I am not one of them), or static electricity resetting the device."
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"Quirky balky android program that keeps on reverting to July 2014 no matter the actual date ... step measurements do not come close to matching my accurate pedometer (40% under actual)... quite disappointed... will look for a pricier alternative or stick with my pedometer and maintain manual records."
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"I find the step tracker to pretty accurate, and I set it so my band reminds me when I've been still too long."
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"I found that pretty accurate, I went on a mile jog walk with my kids, and my band said that I had gone a mile."
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"Doesn't keep accurate count of steps, even if I'm able to wear it on my ankle."
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"I think this is much more accurate than my fitbitSo overall i love it."
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"The step counter seems fairly accurate and I love that it had a clock, also the sleep data works seamlessly."
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Battery

Battery:
"My GF then never really enjoyed hers and she had issues with it - mainly, the battery kept dying on her."
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"Unable to charger Batteries"
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"Obviously I was frustrated because I JUST TOLD THEM that the battery wasn't showing on the band and that I tried multiple devices."
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"My band worked for the first week, then when I charged the battery for the third time, the clock reset to the wrong time."
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"Seeing the device, I was excited to try it out, but was a tad disappointed when I tried to turn it on because the battery was completely drained."
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"Assumed that it was due to a dead battery and plugged it in."
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"I have also been happy with the battery life."
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"- Battery life is great and I get around 10 days on one charge."
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"But it's a trade-off between battery life and brightness and I'm ok with the screen's brightness because of the great battery life."
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"Battery life is great, I have only had to charge it twice in the 30 days I have had it."
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Bluetooth

Bluetooth:
"Unfortunately, I need to do a new bluetooth device connection every time i want to sync."
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"Would not connect to new smart phone Bluetooth....light weight...confusing to use."
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"I originally was unable to have the band connect to my phone via Bluetooth."
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"Will not Sync with Bluetooth not good product."
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"However, I ran into two of the biggest bugs with this product after not even 24 hours of use: The bluetooth functionality has stopped working rendering it unable to sync with my any of my devices (I tested it on 2 tablets and a phone) and the band has reset its data twice on me."
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"I don't know if this is a band issue (very, very bad) or app issue (at least fixable..)- Can't add water- Steps-to-mile counting is precise after doing a few trials, but not accurate- Alarm doesn't work (yet to actually test; I'm an average sleeper, but I've never woken up to the supposed vibrations yet)- The app crashes pretty often and then I have to re-login with user pass all the time- Bluetooth sync sometimes fails, but otherwise can take up to a minute to sync up and show dataI'm gonna throw this band on the shelf, and revisit it in mid January."
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"Worked perfectly and synced easily with my iPhone, a couple times the Bluetooth won't connect but it usually sorts itself out in a few minutes."
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"Bluetooth connects great."
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"- Setup and syncing via bluetooth is really easy and I never had a problem with it."
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"Bluetooth syncing is excellent."
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"I downloaded the App on my iPhone, turned on Bluetooth and it synced very easily."
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Button

Button:
"The only problem is the button on top."
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"The button is on the wrong place."
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"My wrists are not that big and I would prefer to wear it facing down as the face is rather flat and fits better against the bottom of my wrist, however during the day at my desk this is a problem since the button is on the face and I have turned it off several times wresting my arms on the desk."
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"Power button could be in a better placeiPhone app is not great, but works as designed."
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"This could be a design problem, the manufacturer could put the button at front side instead of on the top of band."
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"and the clothes on my arm pressed the button and caused the problem."
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"- Syncing is as easy as hitting Sync on the phone and the button on the band."
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"Upon waking up, I double tapped the button to dismiss sleep mode and thought, for the fun of it, I would try to sync it one more time."
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"It would be nice to be able to enter hydration by clicking the button 3 times for a set amount such as 8 oz."
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"If they made the reset button a little easier to get to and actually work, then I could reset this when I'm walking running to get a more accurate reading."
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"I'd love this if the time was always displayed, even if it had an impact on battery life (provided it wasn't a HUGE impact).- It'd be nice if I could flip the display (this would allow the button to be on the left, which would be helpful to a left-hander like myself).If you are the type to get easily frustrated, wait."
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Charged

Charged:
"The device reports it's fully charged, but as soon as you remove it from the charger, it's dead as a door nail."
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"Cons-Syncing: I have not been able to successfully sync since I charged the band over a week ago."
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"If it (or some small number of them) could catch fire if charged too long then the instructions are far too weak: if there is a danger, be explicit about it."
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"I was very excited to receive my new tracker but I wasn't even able to get it charged properly."
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"The sheer number of people who didn't understand the product needed charging led to a lot of people being unable to turn the device on or just the power being too weak to sync until it was charged properly."
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"To my surprise, it charged fully and synced to my iPhone with no problems."
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"The screen scratches easily, the sleep option you have to manually turn it on, counts steps, calories, not shipped with much instructions, charged quickly, charge cable is too short, would have liked a longer cable."
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"Worked great for a week, charged it, and it stopped working."
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"Is it's charger proprietary = sure but extras cost $3 and they are tiny so you could have them everywhere if you needed them but it holds its charge for days so I haven't had any problems keeping it charged."
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"When I received my product I was able to get it charged and it sync'ed without any problems to my iPhone 5s."
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Charging

Charging:
"TERRIBLE AND HAVE TO CHARGE EVERYDAY OMG GET A FITBIT NOT THIS"
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"The device reports it's fully charged, but as soon as you remove it from the charger, it's dead as a door nail."
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"Cons-> charger is hard to attach-> sometimes very hard to pair with phone-> missing social aspects that make fitbit great"
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"It's a peace of crap it doesn't sink work with my phone the charger is really hard to get of and if you put it in sleep mode it shuts of DONT BYE IT!"
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"- A lot of people complain about the charger being difficult to remove."
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"hard to sync, barely works, the charging cable is horrible to put on and off."
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"Contacted phone support they had me return it free of charge and gave me an up2.I also have a fitbit and have not had any problems."
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"They were however comfortable to wear and software was pretty decent, but having used only a Fitbit Charge, I have no other comparison."
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"I almost thought this was the one :-( I had it for a little over a month worked really well did not encounter any of the problems that others had, signing up was easy, syncing every day was good, but today I was charging it and it frozed and stayed lit up with only the battery signal and now I try to replace but it doesn't find band now what? "
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"Con's:- It does not keep data for more then a few days- it hard to read outside- the clock resets itself each day- scratches easily- charger feels like it will break when trying to take it off- Did I mention it only keeps a few days of data?"
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"- Battery life is great and I get around 10 days on one charge."
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Clock

Clock:
"Con's:- It does not keep data for more then a few days- it hard to read outside- the clock resets itself each day- scratches easily- charger feels like it will break when trying to take it off- Did I mention it only keeps a few days of data?"
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"From then on, the clock was wrong and it would not sync the details with my phone."
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"My band worked for the first week, then when I charged the battery for the third time, the clock reset to the wrong time."
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"The clock being wrong is driving me nuts :)"
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"After band reset, the clock will show incorrect time."
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"Even the clock shows wrong time."
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"Con's:- It does not keep data for more then a few days- it hard to read outside- the clock resets itself each day- scratches easily- charger feels like it will break when trying to take it off- Did I mention it only keeps a few days of data?"
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"in all honesty, its just a nice pedometer, with a quirky alarm clock."
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"Also having a clock feature is great!"
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"Overall my wife has the fitbit (older one) and pivotal when it works is a nicer device (clock, viewing actual step count, etc)."
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"The step counter seems fairly accurate and I love that it had a clock, also the sleep data works seamlessly."
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Comfortable

Comfortable:
"The bracelet is a nice fit and is comfortable but it does me no good if I can't get it to sync to the software."
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"They were however comfortable to wear and software was pretty decent, but having used only a Fitbit Charge, I have no other comparison."
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"Tracker was comfortable to wear and it was a great concept."
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"Like honestly, its accuracy is way way off, plus out is anything but comfortable."
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"Other than that, the band is comfortable and the display is easy to read."
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"he band itself is comfortable and the digital display is decent."
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Connection

Connection:
"After numerous attempts, I can connect to my oneplus and samsung s3, but it does not support s2."
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"Unfortunately, I need to do a new bluetooth device connection every time i want to sync."
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"Failed to connect."
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"I can not creat my account I enter all my information and it seems to have problem on registration process because I already enter my stats such as weight, age, etc, and go on next and message showed up displaying the following registration failed, service error, Please check the data or connection again Help me Please because my wifi connection is Ok and my entered data as well."
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"I originally was unable to have the band connect to my phone via Bluetooth."
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"I have a supported phone and the correct version of Android, yet connectivity is terrible between the Tracker and the phone."
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"I can not creat my account I enter all my information and it seems to have problem on registration process because I already enter my stats such as weight, age, etc, and go on next and message showed up displaying the following registration failed, service error, Please check the data or connection again Help me Please because my wifi connection is Ok and my entered data as well."
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"The pivotal app wouldn't even show up in the play store until I updated to 4.2.2.Syncing is a little patchy, but after a bit of fiddling I have always been able to get the device to connect."
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"On the first two days, I was able to connect and have my vitals recorded onto the app."
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"Signing up on APP (Android) was simple and connecting to the device works easily."
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Crash

Crash:
"Had problem with the app on my iphone 5; at first it kept crashing, when i finally install it it would not sync."
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"- Upon first use, I was about to give up because it didn't seem to work at all - Various Crash errors, including one Java error on the profile page when i tried to add a state."
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"Was not able to use any of the features as the app always crashes."
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"- App crashes, does weird unexpected things a little too frequently."
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"They said there's nothing wrong with the design, yet I've never had a wristwatch crash and reset."
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"Unfortunately, if you are an Android user than this tracker is not ready for use yet, they have an Android app that was released on Dec 24 and from my experience it is not ready for prime time yet, goes unresponsive when syncing with the device, crashes when you flip dates on the app."
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"It was good until the Pivotal Living servers crashed after Christmas 2014."
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"Hers would crash and burn often while mine actually (amazingly) worked fine."
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"the best I can do s have the kids make a graph and the website crashes and lacks service."
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"I don't know if this is a band issue (very, very bad) or app issue (at least fixable..)- Can't add water- Steps-to-mile counting is precise after doing a few trials, but not accurate- Alarm doesn't work (yet to actually test; I'm an average sleeper, but I've never woken up to the supposed vibrations yet)- The app crashes pretty often and then I have to re-login with user pass all the time- Bluetooth sync sometimes fails, but otherwise can take up to a minute to sync up and show dataI'm gonna throw this band on the shelf, and revisit it in mid January."
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"The latest App update for Android seems to have resolved many issues the main one being the App was stuck in a time warp with Tim Curry in spandex way back in July of 2014, you could get back to your current data but it took 5 minutes of swiping back in time... My device is running good, syncing on demand and displaying data, the battery life is excellent and have had no crashes or resets in almost a week of use."
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Display

Display:
"does the job, but the app is not so great, like the fact it displays time just like a watch and its cheap enough to throw around."
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"The display is difficult to see in sunlight (which is a problem for a device that is intended to get you up and walking more), the app is slow and not user friendly, the time on the device falls out of sync within a few hours, making the clock useless, and you have to manually sync the device data to your phone (unlike other fitness trackers that do so automatically)."
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"the length of the display is longer than my wrist so it's sort of uncomfortable at times."
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"-The actual display is much easier to understand than the ridiculous dot system FitBit uses."
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"If you have a small wrist it would probably not fit very well as the part that has the display is rigid and fairly wide."
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"The actual housing of the top display is so long that it doesn't wrap nicely around your wrist."
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"The app shows you the phone data in the same graph as the band data which is useful to compare- The app is good looking and displays several parameters in an easy to read daily summary - steps, distance, calories, sleep, water intake and weight."
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"Minus one star bc battery went out first band I had a couple minor issues that were all me learning the software but after that worked great somehow I knocked outta sleep Mode one night but prob my arm pushing buttons I did have battery stop holding charge about a month out but got new one even less issues as I know how to work software it works great has higher accuracy than some and the display is nice my husband has fit bit but he likes display on mine Ps iPhone 5s love the move reminders and sleep info"
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"Other than that, the band is comfortable and the display is easy to read."
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"he band itself is comfortable and the digital display is decent."
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Experience

Experience:
"Terrible experience and company blames all the problems on you."
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"I believe the complaints here about it being unusable are somewhat exaggerated from my experience."
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"The whole experience with this product was completely negative."
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"Very frustrated user experience."
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"We bought this for my son and so far it has been a frustrating experience."
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"I cannot say how much better the situation is on iOS, but given the fact that the app has 2.5 stars on the App Store I'd say it isn't a very pleasant experience all around."
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"I have tried using this for a few days now and have almost had a good experience with it."
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"Pros: cheap; pretty good looking; battery life (I got 7+ days on my first charge); fairly accurate number of steps; app experience improving with time and updates; fairly durable (so far); comfortable; worked immediately with my iPad Mini (1st gen) on iOS 8; can sync on multiple devices."
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"The difference in the average step counts (and omitting the 29th) displays close enough deviation from the two trackers (where I am fine with a 999 step difference).Experience:The band itself is pleasant to wear and I actually wear it while sleeping to track sleep (by tapping the button until it vibrates with the moon symbol)."
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"There are a lot of bad reviews out there for the Pivotal Tracker 1 but my experience hasn't been terrible and in fact has been pretty positive."
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"The 15 dollar price tag would be a great bargain if Pivotal Tracker can provide an effortless customer experience."
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Fit

Fit:
"They will be going in the garbage- I will chalk this up to a $24 mistake and probably purchase a fit bit."
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"The software took forever to get onto the android play store, the screen gets scratched by you just looking at it, and for people with smaller wrists, the fit is terrible."
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"I wanted to like it, for the price who wouldn't, fits nicely, looks cool."
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"Doesn't fit well and loses data."
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"Since I bought this to help me get more fit and lose weight, it's kind of weird that I can't input my weight loss."
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"The bracelet is a nice fit and is comfortable but it does me no good if I can't get it to sync to the software."
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"Great fit."
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"After reading CNET's positive review, the Pivotal Living Band appeared to be the perfect fit so I purchased two - one for myself and one for my husband."
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"Minus one star bc battery went out first band I had a couple minor issues that were all me learning the software but after that worked great somehow I knocked outta sleep Mode one night but prob my arm pushing buttons I did have battery stop holding charge about a month out but got new one even less issues as I know how to work software it works great has higher accuracy than some and the display is nice my husband has fit bit but he likes display on mine Ps iPhone 5s love the move reminders and sleep info"
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"It works great and is a perfect fit for what I wanted"
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"The band fit comfortably and looks well made and stylish, however it doesn't work."
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Fitness

Fitness:
"This is the worst fitness tracker."
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"I'm sure Pivotal will fix these problems and one day it might be a dependable fitness tracker--but for now, I would not recommend purchasing it."
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"I do not recommend this fitness tracker currently."
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"Sadly, even if they work out the software, the product it is tied to fails to live up to even the low expectations of a 15 fitness band."
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"There's literally no point in having a fitness band that doesn't give you accurate information on your progress."
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"Plus - and this is weird given that this is a fitness tracker - you can't adjust your weight after the first time you enter it."
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"This seemed like the perfect way to try out a fitness band without spending a fortune."
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"This product is perfect for anyone that wants to try a fitness tracker without spending $100 on a fitbit."
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"If you discover you love the idea of a fitness tracker, but the pivotal brand isn't working, then move on to another one."
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"I recommend buying some other fitness band."
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"OK, who knows how accurate it really is at counting steps or measuring calories burned and diagnosing your sleep... but I imagine it's accurate as any of the fitness band devices."
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Monitoring

Monitoring:
"I have been unable to sync it to my iphone to be able to monitor my progress."
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"Missing heart rate monitoring, which makes it useless for me"
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"The Pivotal Tracker 1 is the worst excuse for an activity monitor ever."
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"I have been unable to sync it to my iphone to be able to monitor my progress."
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"So far its great for monitoring my steps i take its great showing me how many steps i actually take, im enjoying using my tracker ty."
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"I didn't like the way it looked on my wrist, so I decided to check and see if the pedometer remained accurate if I kept it in a pocket (no hearbeat monitor, so why not?"
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"The monitor itself was accurate, but the app wouldn't update properly."
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"Also, the activity monitor looks great."
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Plastic

Plastic:
"Don't waste your money, you get what you pay for - which in this case is a $15 cheap plastic uncomfortable bracelet that can't even keep time."
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"You can't beat it for the price the only problem is I have a small wrist and I find the plastic part wide and a little uncomfortable."
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"(The plastic face scratches VERY easily and looks terrible).After 3 weeks (Support had a bad email address), they tell me they won't provide me a refund because I purchased it from Amazon."
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"Really, when you buy a FitBit you are disappointed (I paid $$ for this piece of plastic)."
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"Additionally the app doesn't work at all- there's no way you can sync the band and basically you rely on this junk piece of plastic to behave."
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"My son got a BRAND NEW Android phone for Christmas, oh, and your no good piece of plastic too."
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"The face plastic is easily scuffed, the strap shows no sign of wear."
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"(The plastic face scratches VERY easily and looks terrible).After 3 weeks (Support had a bad email address), they tell me they won't provide me a refund because I purchased it from Amazon."
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"The shiny plastic face scratches very easily."
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"The band is made of plastic and does scratch rather easily but so far this has not been a big problem."
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"The plastic gets scratched very easily."
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Quality

Quality:
"Pros: decent quality bandCons: Terrible app (can only speak to ios version), syncs take forever, needs to be reset often, time goes haywire about twice a week (also lose data for the day), alarm works half the time, breakdown of data is basic,Bottom line: not worth the frustration"
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"Poor quality, disappointed customer."
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"this alone makes it useless2) the time on the band also resets randomly whenever it feels like it3) night tracking fails about half the timeavoid this thing if you can, quality control is terrible even for a startup."
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"The team at Pivotal Living has worked incredibly hard to make a quality product and have been very humble in their admittance of the initial platform issues."
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"While the price is attractive and definitely much lower compared to other high end items, the lower price definitely reflects the quality of this device unfortunately."
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"The $15 was just fine, and it's not a must have item, surely not one that warrants such negative feedback to these folks that are just trying to get their quality product out there."
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"excellent product, very good at relationship between Quality vs Price, recommended 100%"
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"In the few initial moments when it worked, I was pleased with the wearability of the tracker and the quality of the app."
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"The price was amazing for what it does, and the build quality is great considering how little it cost."
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"Pros: decent quality bandCons: Terrible app (can only speak to ios version), syncs take forever, needs to be reset often, time goes haywire about twice a week (also lose data for the day), alarm works half the time, breakdown of data is basic,Bottom line: not worth the frustration"
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"First of all the Andriod client app came out a few days than they promised, ok I can live with that if the app quality is decent."
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Running

Running:
"If nothing else, I thought it would be a good trial run for an activity tracker and if it failed but there was still interest then I could commit more money to get a better one at that time."
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"Syncing doesn't work most of the time and when it does succeed in running the date might have been wrong and you get no data to track."
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"It is very annoying to go out and take a run only to realize that the band hasn't even been powered on."
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"Upon installing the app (This is on a Samsung Galaxy S5, Running android 4.4.4) I was disappointed."
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"- OLED screen is readable in the dark- Wristband doesn't immediately fall off if it accidentally gets unsnapped- Somewhat works as a standalone pedometerWhat I don't like:- The device sometimes randomly resets (apparently due to static shock)- Device lost my data on several occasions (when I synced, the app didn't show any data for the previous day)--maybe this was related to the random resets- Screen not bright enough outside- Requires a relatively new phone (iPhone 4S or newer, or a late 2013 or newer Android phone running Android 4.3 or newer)- Not compatible with laptops- Wristband is one-size-fits-all (i. e., made to fit a very large wrist)- Wristband is uncomfortable- Recommended charging procedure is a hassle (instructions warn NOT to charge it overnight)- It's effectively a disposable device which you can replace every year with your subscription renewal, but the company doesn't offer a recycling program- If purchased directly from Pivotal Fitness, the company itself does not allow you to return it for a refund under any circumstances (though they will offer an exchange if the band is defective)--so if you want to try it out despite all the known issues, make sure you buy through Amazon so there's at least some hope of returning it if it doesn't work for you."
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"The second device for my wife may be fine but the app is not compatible with her LG G3 running 4.4.2 even though the requirements state 4.3 and up."
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"If nothing else, I thought it would be a good trial run for an activity tracker and if it failed but there was still interest then I could commit more money to get a better one at that time."
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"Once they get all the bugs fixed and the app up and running like it should, the price is perfect and the product soon will be too (hopefully)."
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"Conversely, the boyfriend's (an Android developer himself, and thoroughly unimpressed) phone supported the application with no problems--Moto X running the newest Lollipop."
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"Supposedly, the device is compatible with almost all Android devices running 4.3 and higher; I run KitKat 4.4.2 on my LG G3 (a very popular and top selling phone, which would lead me to believe that it would work just fine), and lo and behold the app is not compatible."
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"If they made the reset button a little easier to get to and actually work, then I could reset this when I'm walking running to get a more accurate reading."
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Sleeping

Sleeping:
"It's a peace of crap it doesn't sink work with my phone the charger is really hard to get of and if you put it in sleep mode it shuts of DONT BYE IT!"
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"I have horrible sleep, so being able to track what's going on is important to me."
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"The downside is that I don't get the sleep stats for the previous night."
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"It misses half your sleep, misses steps if you get up and go back to bed, and in general misses a few thousand steps per day."
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"So for some reason you have to constantly pair the device to our phones, it doesn't track your sleep like it says it does, and the step count has never been accurate."
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"Its confusing to use, i never understood the difference between sleep and awake mode, shouldnt the SLEEP MONITOR detect when im going to SLEEP?"
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"keeps up with steps, sleep and activities perfectly."
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"It is nice to be able to see how much you tossed and turned during your sleep."
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"I have yet to be able to get the sleep tracker to work and I have had it since Christmas."
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"- Sleep tracking is great but I wish I did not have to manually enter sleep mode."
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Software

Software:
"In all fairness, I have not messed with this thing since a few weeks after Christmas so potentially they have improved it with new software but I was too frustrated to continue trying and she had written it off as a bad product."
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"Still unable to use it due to product software problems."
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"Some software problems."
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"Sadly, even if they work out the software, the product it is tied to fails to live up to even the low expectations of a 15 fitness band."
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"The first band worked ok,besides some software glitches the band itself was solid."
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"However, it turns out that the software was NOT compatible with my new LG phone!"
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"They were however comfortable to wear and software was pretty decent, but having used only a Fitbit Charge, I have no other comparison."
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"Yes the first band I received had issues however it was replaced and the iOS software is working great and the new device is working great."
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"Minus one star bc battery went out first band I had a couple minor issues that were all me learning the software but after that worked great somehow I knocked outta sleep Mode one night but prob my arm pushing buttons I did have battery stop holding charge about a month out but got new one even less issues as I know how to work software it works great has higher accuracy than some and the display is nice my husband has fit bit but he likes display on mine Ps iPhone 5s love the move reminders and sleep info"
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"I will give it another shot once we get new ones but currently I have to give it a two star, great concept, poor software."
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Support

Support:
"After numerous attempts, I can connect to my oneplus and samsung s3, but it does not support s2."
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"(The plastic face scratches VERY easily and looks terrible).After 3 weeks (Support had a bad email address), they tell me they won't provide me a refund because I purchased it from Amazon."
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"Worst customer support ever."
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"Pivotal's support site is a mediocre at best and the videos ending with It's that simple."
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"What's really working against them is the support problems."
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"There is horrible customer support and nowhere to get your questions answered or even a refund."
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"They work and have great customer support."
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"Was hoping Windows phone support would have been released quicker, as I would have been able to test prior to this review."
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"I really wanted to support this company (as I love what they are trying to accomplish) and have good faith, so I ordered another one."
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"(The plastic face scratches VERY easily and looks terrible).After 3 weeks (Support had a bad email address), they tell me they won't provide me a refund because I purchased it from Amazon."
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"Pivotal's support site is a mediocre at best and the videos ending with It's that simple."
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Sync

Sync:
"Program is not compatible with my Galaxy 3 so after one week I was not able to utilize the sync feature."
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"These ranged from not being able to login to the app or sync with it, to the hardware reseting or not holding a charge."
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"The only problem I have had with this product is with syncing it to my iPhone."
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"It has reset once as many other reviews have complained about and does sync slowly."
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"The display is difficult to see in sunlight (which is a problem for a device that is intended to get you up and walking more), the app is slow and not user friendly, the time on the device falls out of sync within a few hours, making the clock useless, and you have to manually sync the device data to your phone (unlike other fitness trackers that do so automatically)."
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"First, she was never able to get it to sync with her Note 4 properly, and eventually was only able to use her iPad."
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"Worked perfectly and synced easily with my iPhone, a couple times the Bluetooth won't connect but it usually sorts itself out in a few minutes."
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"I almost thought this was the one :-( I had it for a little over a month worked really well did not encounter any of the problems that others had, signing up was easy, syncing every day was good, but today I was charging it and it frozed and stayed lit up with only the battery signal and now I try to replace but it doesn't find band now what? "
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"To my surprise, it charged fully and synced to my iPhone with no problems."
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"Band work fine with my iphone 6 never have sync problem like others negative reviews."
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"easy to set up but the sync data is way off."
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Track

Track:
"The only problem with that is the device only tracks steps so it probably doesn't even matter unless they switched to a point based system for daily activity.3."
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"Tracks your steps -- Yep, not sure it's accurate though.2."
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"Tracks everything I was looking for, for a good price."
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"Love that this item tracks my steps but that's where the functions end."
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"I love it because it tracks everything I use to have to track separately."
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"- The steps distance are pretty close to what my iphone tracks and the the distance shown is a little lower than what the treadmill at my gym shows."
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"It tracks and syncs perfectly."
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Tracking

Tracking:
"This is the worst fitness tracker."
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"It's not the most accurate tracker, but remember, it's very basic."
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"Granted I should have expexted it from a tracker that was only $15 but this was truly terrible."
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"the face does scratch up easily and it may not be the most accurate but it's a great tracker for a first timer."
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"Hi TeamIt's not user friendly and unable to track the other features like hydration and burning."
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"This device failed to accurately track anything, constantly reset due to static, and is now a ten dollar piece of junk sitting in my junk drawer."
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"If you want a real tracker and not a piece of junk I recommend getting a fitbit or Jawbone up2."
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"This is a great basic activity tracker."
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"You can't really complain for the price, but it isn't so useful if you are serious about your tracking."
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"I received this tracker 4 days ago and am pretty happy with it."
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"This product is perfect for anyone that wants to try a fitness tracker without spending $100 on a fitbit."
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Wake

Wake:
"The one time I tried using the sleep mode it was not easy to wake it up again."
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"I really liked the sleep tracker as it vibrates to wake you up, much better than my annoying alarm."
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"The process is to push the device button and wake it up (which turns on bluetooth broadcasting), and then attempt a sync."
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"I tend to wake up often, and it is able to record it both as a number and is displayed on the graph rather accurately."
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"After having the Tracker 1 for about a week here are my thoughts:Pros:-Simple but nice design-Does not come unclasped like some other fitness trackers that are five times the price-Has a nice range of features on the band itself inc; time, battery status, steps counted, distance travelled, calories burned, and the percent towards your set goal for steps-The app is intuitive and offers good information to track your progress (including hydration)-Like the fact that is has sleep tracking (but it has to be turned on manually)-Splash-proofCons:-Seems to overestimate my step count-Display scratches easily-Some syncing issues with the app-Does not track stairs climbed or heart beat, but thats to be expected at this price-Biggest issue is that I have experienced the band resets from static electricity like many other have complained about and losses all your data and the time and requires you to sync with the app to get it working again-Silent alarm feature is nice but you can only set one alarm and the band only vibrates a couple of times to wake you up (I found it easy to ignore and I am not a particularly heavy sleeper)Overall this is a fine fitness tracker for the price."
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"( I have iphone 5s and app works great)Sleep mode tracking is excellent (remember the double click before bed and when you wake then sync) :-)Steps (for the first couple of days it wasn't tracking as my iPhone but last 7 days its tracking exactly like my iPhone) :-)Tracking Goals works great so it keeps me on track to loose some weight :-)CONS."
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"First night of using it I thought I slept fairly well, but I did wake up several times (because I would look at my nightstand clock and see what time it was) throughout the night and was a bit restless overall."
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"The device would have me believe I sleep great and do not wake up throughout the evening, which I know is not true."
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Wearing

Wearing:
"idk if I'm wearing it wrong or something?"
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"I've always worn a watch and I hate wearing a watch with a band like this, so having both in one device is perfect."
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"I had the same problems that everyone else did with resetting during the first week of wearing my band but it seems that they have fixed most of the problems."
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"My wife has the exact same problem with hers wearing different clothes shoes."
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"I have very bony wrists and generally get frustrated and uncomfortable when wearing watches or bracelets."
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"However, I have been wearing my band for about 3 weeks now and have had no problems at all."
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"The screen is very easily scratched and in a month of constant wearing it is already starting to look shabby."
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"I have been wearing this for 3 weeks, and I would say it is a very good step and sleep tracker."
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"I have no complaints about the way it looks and I do not find it uncomfortable at all in fact I love the look and have no issues wearing it, doesn't bother me one bit."
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"Wearing it wasn't a problem, it's semi-comfortable."
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Website

Website:
"As an ordinary programmer, I can even envision the 'wrong' source code when I see the website not working."
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"I read on the website or via some of the hate mail on the Internet that the resetting is due to static?"
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"i regret purchasing this through pivotal's website instead of amazon."
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"My only complaint is that they should allow importing the data from the app or website to excel or something else, so that I could do the calorie burn plots myself."
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"They are however telling folks on their website that if something is wrong with it, we can return it to them at our own expense, and if they understand the issue to be to the hardware, they will replace it."
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"Almost daily they are trying to cover their bases with updates about complaints (and supposed fixes in the works) on their website."
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"The new websites is much more user friendly and they have been really responsive to customer feedback."
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"Now here's where the fun starts:Per the website, I sent back the units with a letter, my order info, etc."
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"even more on website would b nice."
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"Please check out the manufacturers website before buying."
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"Great idea, good website (with some growing pains around the holidays), but we had to return this."
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Weight

Weight:
"Would not connect to new smart phone Bluetooth....light weight...confusing to use."
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"Incredibly frustrating, and the weight tracking is the same way."
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"Since I bought this to help me get more fit and lose weight, it's kind of weird that I can't input my weight loss."
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"And, if you were looking for a community to support you in your weight loss goals, you'll be disappointed here as well."
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"I entered one number and I am unable to make the number go smaller, for losing weight."
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"I really enjoy the material it does not irritate my skin and it is light weight."
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"( I have iphone 5s and app works great)Sleep mode tracking is excellent (remember the double click before bed and when you wake then sync) :-)Steps (for the first couple of days it wasn't tracking as my iPhone but last 7 days its tracking exactly like my iPhone) :-)Tracking Goals works great so it keeps me on track to loose some weight :-)CONS."
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"- FOR THE LOVE OF GOD, PLEASE fix the adding hydration and weight tracking."
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"My weekly average is also 118% of my current weight...I don't understand this at all and none of that is accurate (obviously) - Inability to change some settings, such as setting today's date make it difficult to use."
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"It will monitor and track activity, hydration and weight with easy user input and it will monitor sleep time and quality if you remember to put it into out of sleep mode."
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