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SquareTrade 2-Year Camera Accident Protection Plan ($125-$150) by Review Summary ,  Sep 28, 2015

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SquareTrade 2-Year Camera Accident Protection Plan ($125-$150)
Report Date: 01/03/2016
Based on 2166 customer reviews
Overall satisfaction: 4.5
Returned or considering to return: 16.1%

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Frequently Mentioned by Customers:


Individual Feature Rating
Simple4.8   average
Quality4.7   average
Value4.7   average
Speed4.6   average
Price4.5   average
Quick4.5   average
Service4.4   average
Communication4.0   above average
Amazon3.9   average
Response3.7   average
Warranty3.7   average
Email3.3   above average
Instruction3.3   above average
Video2.8   mediocre
Camera2.6   mediocre
Shipping2.6   mediocre
Cover2.1   mediocre
Manufacturer2.0   average
Camcorder1.6   mediocre
Screen1.6   mediocre
Battery1.2   mediocre
Lens1.2   mediocre


Quotes from the Reviews - What People Say about:

Amazon

Amazon:
"Would have been nice if Amazon had some way to detect such an error."
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"They told me they would ship an amazon gift card for not being able to repair my camera."
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"It cause a lot of problem when the camera broke and I need to have it replaced first off Amazon canceled and refunded and the amount with out notifying me that the policy is was going to happen."
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"Problem is, Amazon does not have a 4 year Accident Protection warranty on this camera from SquareTrade."
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"Camera broke, and they gave me amazon gift card after my request, but i dont like that i gkt my money but the contract expired after i got my money."
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"I purchased a camera on Amazon and bought the warranty and when I dropped it and it broke they honored the warranty right away"
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"Pretty cut and dry to purchase through Amazon."
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"these guys are great I recommend getting this protection for anything you buy on Amazon"
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"They gave me NO hassles and within a week I had an Amazon gift card for the FULL amount of the broken lens."
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"Would have been nice if Amazon had some way to detect such an error."
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"Using amazon to purchase was easy and uneventful."
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Battery

Battery:
"At first, we thought it was a battery problem, although that proved to be erroneous."
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"I tried charging it thinking that perhaps the battery was dead but no luck."
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"wrong, I notice I have no power and I see tiny bubbles (no pun) coming from the side of the camera, the battery door failed."
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"I didn't have a warranty with my first one, but I purchased one with my second camera and after about a year or so, the same thing happened on this new camera, the battery cover broke again."
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"The battery cover is not very durable and it ended up getting broken and wouldn't close."
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"A year later a small plastic part that holds the batteries in place broke."
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"Good protection plan-Bad Battery service."
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"I called and asked them why the computer was crashing all of the sudden since there were no problems other than the battery when I sent it to them."
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"In 2 months most if not all the batteries would be dead."
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Camcorder

Camcorder:
"I dropped my 1 year old camcorder in the water and it broke, but luckily I had this plan."
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"Although my grandson took great care of his camcorder, it developed a problem that could not be fixed."
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"The camcorder failed, but the warranty did not."
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"I hope never to actually use the product but unfortunately I have a graveyard of older camcorders that cost too much to repair."
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"This camcorder replaces a camcorder that was just broken and not repairable."
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"This looks like a good plan to go with the camcorder we got our daughter for Christmas."
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"Although my grandson took great care of his camcorder, it developed a problem that could not be fixed."
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"We purchased a nice camera camcorder for my 13 yr old grandson."
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"Got myself a kodak camcorder and enjoyed the use of it for a few years."
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"I recently purchased a factory refurbished digital camcorder from Amazon and at the same time bought the Amazon recommended memory card and Square Trade 2-year warranty with accident protection."
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Camera

Camera:
"It's not necessarily a guarantee of a working camera for two years, it's the attempt at guaranteeing your money's worth."
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"The camera arrived broken, i contacted this Square Trade to get another camera refund on the camera so i can buy another one and they just refunded me the accident plan."
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"My Sony RX100M camera sustained damage to the lens assembly."
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"While hiking down a steep path with swampy places covered by boards, I took a flying fall and badly damaged that camera."
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"Camera broke, sent it in to be repaired, got it back and it worked for about 30 minutes before going back to the same problem we sent it in for."
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"I have a feeling this is a giant waste of money, but i guess well see if my camera has an accident."
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"I bought this for my drone and after I crashed the drone I was able to only recover the camera from it."
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"Good plan for the camera"
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"Haven't broken my camera yet so, so far a waste of money."
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"Great camera protection for our Canon Camera"
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Communication

Communication:
"Amazon has been nearly useless as the phone response is now manned by the UN, which makes communication frustrating at best."
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"The only complaint I have is there was no communication after I sent it out, other than the status of the claim showing that it had been repaired."
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"They are always quick with communication, and with fixing broken items."
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"The communication was swift and effective, pictures of the damage were e-mailed, assessed, and resolved in a day."
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"It was a very easy process from start to finish and Squaretrade does a great job guiding you and communicating along the way."
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"Amazon has been nearly useless as the phone response is now manned by the UN, which makes communication frustrating at best."
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"Quick turnaround, clear and easy communication."
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"Quick turnaround with good communication on the status of the repair."
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"They are super fast in their communication, it's easy to send items to them and they are quick to fix it and send it back."
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Cover

Cover:
"My warranty has nearly 3 years left and not enough value to cover any future problems."
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"My repair was hassle-free and I would recommend SquareTrade's Accident Protection Plan to anyone looking for a warranty that even covers accidental damage."
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"I purchased a tough camera that was designed to be waterproof, yet the factory warranty did not cover water damage."
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"its the first protection plan that actually covers any problem that can come up."
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"I dropped our digital camera and the zoom lens and built in cover flaps broke...I followed the procedure, mailed it in, and received it back good as new!"
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"The battery cover is not very durable and it ended up getting broken and wouldn't close."
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"I have all my electronics covered by this insurance, I recently had a problem with a i-pad with no hassle they sent me a check to cover for a new i-pad"
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"For the cost and it what it covers, this is an excellent value!"
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"I only paid $129 for the camera so the plan pretty much covers it if something serious goes wrong."
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"This is a good deal in my eyes because it even covers the camera if it's dropped."
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"I wanted my daughters to have more than just the factory one-year warranty (that did NOT cover accidental damage) and Square Trade has an excellent reputation for their response to customers who file claims."
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Email

Email:
"I hate that this plan was in an email form."
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"When I click the link in my email that I registered with amazon the screen says Unfortunately, we show this warranty as registered to another email address on file."
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"In a year or more, I might not be able to find the email with the protection plan."
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"I had trouble understanding the replacement process at first (I had somehow missed the Amazon code in my email).A quick phone call to SquareTrade was answered by a polite representative right away, and he helped me through my issue with ease."
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"They were extremely efficient at addressing the problem and the emails they sent me during every step of the process totally blew me away in their timeliness."
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"Got this in the Email well before the product arrived and hope now I never need to use it ! "
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"Liked that they email my info, so I can file it."
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"They sent an immediate email with clear and concise shipping and packaging instructions."
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"Well, less than 2 weeks later I see an email from SquareTrade, I open it and much to my surprise it was a letter advising me that repairs on my camera were complete and I should be expecting the camera via UPS in a few days and a signature would be required."
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"Provided clear instructions, kept me informed via email, provided coverage choices, and within 4 days of me mailing my defective camera, I had my purchase price (with tax) refunded to me."
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Instruction

Instruction:
"I ordered this and NEVER got any paperwork I am very upset, the camera did not come with instructions either"
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"They are easy to contact and send specific instructions when there is a problem."
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"I followed the SIMPLE instructions on filing a claim and gave a call to report my problem and ask for further instructions."
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"I contacted Square Trade and received instructions that I found to be a bit confusing."
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"They sent an immediate email with clear and concise shipping and packaging instructions."
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"Provided clear instructions, kept me informed via email, provided coverage choices, and within 4 days of me mailing my defective camera, I had my purchase price (with tax) refunded to me."
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"Arrived with good instructions on how to rebister the warranty and how to set up the account."
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"They are easy to contact and send specific instructions when there is a problem."
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"Product instructions are clear."
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Lens

Lens:
"My Sony RX100M camera sustained damage to the lens assembly."
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"I bought this plan for my 50mm lens, unfortunately I have to return my lens and this plan."
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"They covered my broken lens when my insurance wouldn't."
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"I opened my camera bag and noticed something wrong with the lens."
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"I would feel really awful if the gift I gave my daughter for Christmas broke, and I could not replace it for her, especially as it is a lens that she uses professionally."
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"He did a great job of caring for it, but it did get dropped and the lens shattered."
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"Their attention to detail was great too: the lens cap has a strap, and they attached it to the camera body (since I had taken the strap off in case the camera could not be repaired and thus not returned.)"
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"Mack didn't keep me posted whatsoever on the status of my lens and made me pay shipping as well."
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"You can't beat the affordable insurance for some of the plastic lens' that are less durable."
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"Very easy to apply the protection to my new lens and now I don't have to worry if something happens to it."
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Manufacturer

Manufacturer:
"They decided that, even though I'd barely used it, spent $12 of MY money, to send it to them, that it was not covered under the manufacturer's warranty As if was my problem."
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"I sent the camera in to the manufacturer and was advised the damaged was not covered by the manufacturer's warranty."
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"It covers accidental drops or immersions not covered by the manufacturer of my Chinese made junk camera."
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"Last year I bought a Kodak digital camera, and it developed a fault 3 months after the manufacturers warranty expired."
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"They told me if the manufacturer did not take care of the problem to let them know and they would follow up."
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"I could deal with the manufacturer by myself without paying Square Trade for the pleasure of doing so."
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"I got a video camera so I got this incase any problems, well...During the manufacturer's warranty period, SquareTrade will refer you to the manufacturer for any issues they cover So!"
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"Also, please take a look at our 3 easy steps to using your manufacturer's warranty."
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"For easy reference, we've displayed your manufacturer's warranty information, if we have it."
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"Please note that if your manufacturer can not cover your issue and the issue occurred in the first 60 days, your SquareTrade warranty may not go into effect."
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Packaging

Packaging:
"Product works as intended, came packaged perfectly w no damage."
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"The most difficult part of the process was probably finding the supplies to safely ship the camera in, so the only thing that I think they could do to make it even easier would be to send a box to you to package and ship the item in."
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"(Their packaging, by the way, was fabulous---very safe with minimal use of materials.)"
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"They sent an immediate email with clear and concise shipping and packaging instructions."
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"It seems to be repaired by a Squaretrade contractor and the camera was very well packaged when received."
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Price

Price:
"It's not necessarily a guarantee of a working camera for two years, it's the attempt at guaranteeing your money's worth."
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"They are refunding the purchase price of the camera and we are very satisfied that we are not losing a great deal of money."
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"I am surprise it okay I recommended but is not an excellent product, for the price is good tats it.."
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"Since ot was water damage there wasn't much they could do so was refunded the money for my camera."
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"cheap protection you cant go wrong with , been using it for several years and I am very very happy..."
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"I have a feeling this is a giant waste of money, but i guess well see if my camera has an accident."
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"Excellent Product, Excellent Price, Shipped very quickly!"
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"Good product, good price! "
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"Good price, excelent deal."
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"I was totally amazed to get such service for such a tiny price."
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Quality

Quality:
"I challenge anyone to find a cheaper, more quality warranty company acknowledged by the Bettter Business Bureau."
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"great quality, very fast shipping!"
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"Great product, good quality and fast shipping."
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"I've used Square Trade in the past and have always been pleased with their professionalism and quality of customer service."
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"Recommended by a friend for simplicity and quality"
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"And, like any insurance plan, buying quality is best."
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Quick

Quick:
"I sent in both claims and not only was square trade amazingly quick, they were also very good about letting me know how things were going with my gear which is very important when running a photography business."
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"Very quick and professional handling of my camera problem - from initial response to final resolution."
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"I had trouble understanding the replacement process at first (I had somehow missed the Amazon code in my email).A quick phone call to SquareTrade was answered by a polite representative right away, and he helped me through my issue with ease."
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"The square trade warranty process was really easy and a amazon gift-card is a quick easy to way to replace a broken device."
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"Quick and dirty version of the story is that I enjoyed my camera for about 10 months without worry because I knew Squaretrade had my back."
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"They are always quick with communication, and with fixing broken items."
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"I had to return the Camera, but leaving a review because getting credited for the Square Trade warranty was quick and painless."
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"Such a quick and painless experience that I have already purchased another warranty from them."
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"Squaretrade touts its excellent and quick service, however it is neither."
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"quick and easy ig needed."
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"Quick turnaround, clear and easy communication."
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Response

Response:
"Amazon has been nearly useless as the phone response is now manned by the UN, which makes communication frustrating at best."
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"Very fast response for my damaged Canon PowerShot camera (which I accidently dropped and broke the lens)."
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"Very quick and professional handling of my camera problem - from initial response to final resolution."
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"I wanted my daughters to have more than just the factory one-year warranty (that did NOT cover accidental damage) and Square Trade has an excellent reputation for their response to customers who file claims."
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"My only concern is the response time from Square Trade when nothing was even wrong."
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"When my camera broke, I wrote them and had a response within no time at all."
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"The shipping back to them was simple and response time was amazing!"
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"The customer service is great and the response time is good."
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"Amazon has been nearly useless as the phone response is now manned by the UN, which makes communication frustrating at best."
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"great plan and good response when you need to collect"
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"They were super fast with their response time and were amazingly easy to deal with."
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Screen

Screen:
"were separated and a piece that holds the screen was broken."
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"When my cameras screen broke I thought it would be an easy fix."
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"When I click the link in my email that I registered with amazon the screen says Unfortunately, we show this warranty as registered to another email address on file."
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"The screen on it was damaged and it showed white spots all over the display when showing a photo."
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"I bought a warranty for my iPad2 and since I have 3 year old that loves playing with, I got the warranty because it covers accidental damage, such cracked screens etc."
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"I recieved a Flip cam for my bday in August, with it my husband purchased a Square trade warranty, I was like what a waste of money... (I've never had really good service with a warranty before, lots of hassel dealing with getting my items fixed or replaced) I was pleasantly surprised with Square Trade service after I dropped my new camera and broke the touch screen."
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"I had this same protection on an Ipod and the screen cracked and there was no problem getting it repaired."
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"The process of fixing it went fairly smoothly but the new screen has a spot of dirt dust under the glass that can't be wiped off."
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"When my cameras screen broke I thought it would be an easy fix."
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"QUICK, EASY AND SUCCESSFULSo in more detail: my ipod touch's screen froze, so i emailed went onto the SquareTrade website and filed a claim."
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"Well, I cracked the screen and got to know how the warranty worked sooner than later."
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Service

Service:
"Look no further when searching for great service and professionalism."
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"When I called customer service to complain, I was told that I was misinformed about the percentage amount and it is not their policy."
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"Terrible service."
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"The service and the process is very smooth, no glitches.... And the best part is that they were able to fix and ship out my lens in 5 business days! "
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"In a world where warranties are flimsy and customer service is constantly on the decline, SquareTrade is certainly a beacon of better service."
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"I never need to deal with the terrible warranty services of Best Buy or Circuit City again!"
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"Their customer service was amazing and I will definitely purchase the accident protection plan for other products as well because my gear takes a beating from all of the activities I participate in."
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"Good protection plan-Bad Battery service."
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"I was totally amazed to get such service for such a tiny price."
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"Good price for long time service protection."
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"Square trade always honest with me and will go out of their way to give great customer service."
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Shipping

Shipping:
"My Nikon camera recently had problems and Square Trade sent me a shipping label to return the phone and within 5 days I had an Amazon gift certificate for the cost of the item so I could buy a replacement."
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"Someone knowledgeable actually called me to understand the camera problem and the repair was completed within a few daysAll the shipping was prepaid."
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"She submitted my claim and sent me an e-mail with a pre-paid shipping label to send in my damaged camera."
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"The warranty I purchased covered the accidental damage and I was compensated for the cost of the camera once I put the broken one in the mail with the pre-paid shipping label they gave me."
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"I had to ship the damaged one back, but they pay for shipping."
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"The return of the camera was easy with a pre-paid shipping label and it couldn't have been easier."
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"The shipping back to them was simple and response time was amazing!"
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"Great shipping and well recommend it"
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"I am very happy with the shipping service, as well as the products."
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"great quality, very fast shipping!"
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"Great product, good quality and fast shipping."
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Simple

Simple:
"He looked up manual of the model to make sure it wasn't something simple with the settings, but when it was determined that the camera did have a problem, he very quickly sent me the info to return the camera to them."
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"The shipping back to them was simple and response time was amazing!"
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"The setup on the website was simple and easy too it took no time at all."
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"It was simple and painless!"
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"You can't go wrong- just pay the initial money up front (of which you will soon forget) and enjoy the peace of mind and simple claims service when you need it (an experience you won't forget!"
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"I've had excellent success with Square Trade in the past and appreciate the simple method for setting everything up seamlessly.."
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Speed

Speed:
"I could not believe how easy and fast my recent claim was."
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"Very fast response for my damaged Canon PowerShot camera (which I accidently dropped and broke the lens)."
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"Camera broke and fast and easy replacement instructionscame within 24 hours."
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"A recent purchase of a camera and the timely purchase of a warranty from SquareTrade saved me a bunch of money,They are professional and they fix problems FAST!"
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"Their website is easy to navigate, and they provide super fast service for purchases that fail while under the warranty."
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"they sent new one super fast with all the necessary paperwork to mail back the broken item."
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"I'm impressed with the ease and speed of repair."
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"great quality, very fast shipping!"
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"Great service and fast turnaround to fix the camera that I dropped."
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"I have only used this plan once and it was a pleasure fast efficient and very easy to do."
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"They are wonderful to work with, very easy and very fast!"
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Value

Value:
"My warranty has nearly 3 years left and not enough value to cover any future problems."
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"Good value for coverage of items with high-probability of malfunctioning during it's normal life expectancy."
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"Should your device be non-repairable, Square Trade has the option to replace your unit wit a unit of equal or greater value."
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"SquareTrade is definitely the best value for accident protection BUT I spoke to squaretrade and they do NOT offer coverage for refurbished items purchased anywhere else but eBay."
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"Seems like a good value."
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"That is 4 times longer than the promised 5 days, I feel if you use that as a main selling point you better be able to up hold that or replace the camera or riemburse the value of the camera instead."
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"I highly recommend them for their awesome customer service and value of the service."
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Video

Video:
"Unfortunately we discovered after months of taping videos from the camera, that the sound must have gotten distorted :(."
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"Within a month of having the lens, I experienced a bit of accidental damage from handling on a video shoot."
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"I got a video camera so I got this incase any problems, well...During the manufacturer's warranty period, SquareTrade will refer you to the manufacturer for any issues they cover So!"
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"I unfortunately dropped my video camera in the pool and made a claim that was answered in less than a day... get the adh for sure on this type of equipment,,, shipping instructions were sent immediately prepaid and my claim in amazon card gift certificate in less than 24 hrs... great stuff!"
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"Also, most of our movies failed to transfer to the computer."
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"Forgot that I had bought the warranty until my video camera failed."
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"I got some great video with it, as i viewed some of the videos right after shooting them but when i tried to turn the camera on a second time to show a friend of mine, the camera would not turn on."
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"I'm completely confident about being covered for my Hd Video camera."
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"good deal for my camera...by the way the camera works very well...i have used it several times for my videos.."
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"I got a video camera so I got this incase any problems, well...During the manufacturer's warranty period, SquareTrade will refer you to the manufacturer for any issues they cover So!"
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Warranty

Warranty:
"It will get a perfect 5 start rating as any warranty you do not need is perfect."
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"At first I was pissed but then realized I bought the accidental damage warranty."
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"I'm in (IT) and I see what happens to people who don't have extended warranties on their electronic products, it's frustrating and costly down the road."
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"my camera broke just after 9 months of use so I sent it away to the warranty people and they lost my camera,I have no info where it is so if it made it there,no phone number nor email address..maybe use could help me find it? "
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"Haven't had to use it so I really don't know if it is a good warranty or not."
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"They decided that, even though I'd barely used it, spent $12 of MY money, to send it to them, that it was not covered under the manufacturer's warranty As if was my problem."
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"You have to have reasonable expectations when you buy any kind of a warranty."
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"Good deal on the warranty."
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"I had to return the Camera, but leaving a review because getting credited for the Square Trade warranty was quick and painless."
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"Such a quick and painless experience that I have already purchased another warranty from them."
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"It gives me the security to buy a refurbished camera, saved money and I got a 3 year great warranty! "
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