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Motorola S11-Flex HD Wireless Stereo Bluetooth Headset - Black-White by Review Summary ,  Aug 19, 2015

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Motorola S11-Flex HD Wireless Stereo Bluetooth Headset - Black/White
Report Date: 01/03/2016
Based on 1644 customer reviews
Overall satisfaction: 3.4
Returned or considering to return: 11.1%

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Frequently Mentioned by Customers:


Individual Feature Rating
iPad5.0   above average
Distance4.8   above average
Performance4.7   above average
Range4.7   above average
Bike4.6   above average
Durability4.6   above average
Weight4.6   average
Pairing4.5   average
Comfortable4.4   average
iPhone4.4   above average
Battery4.2   average
Sound4.2   average
Bluetooth4.1   average
Fit4.1   average
Music4.0   average
Quality4.0   average
Charging3.9   above average
Price3.7   below average
Loud3.6   below average
Speaker3.6   average
Voice3.6   below average
Microphone3.5   below average
Noise3.5   below average
Volume3.4   below average
Amazon3.3   below average
Design3.3   below average
Power3.3   average
Moisture3.1   below average
Button2.8   below average
Instruction2.1   mediocre
Crack2.0   below average
Rubber1.8   mediocre
Support1.7   mediocre
Warranty1.7   mediocre
Plastic1.6   mediocre
Strap0.9   mediocre


Quotes from the Reviews - What People Say about:

Amazon

Amazon:
"Problem the ear rubber part on the two of them that I own have broken and also the recharge point has problems, you have to really work to get the device to start recharging, when contacting Motorola for support they were not helpful and will not honor the warranty if you are outside the USA, which is a fault I feel of Amazon as they shipped the device to Hong Kong for me."
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"I'm trying to find the menu for contacting Amazon to complain about the missing instruction sheet but they changed the menu!"
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"It has been very hard to contact the company through Amazon to have this fixed, perhaps this review will actually make someone contact me."
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"I'm into this horrible product now just over 90 days and am to late to return it to Amazon."
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"I am, or my wife is calling Amazon about this problem with this Motorola product and asking for a refund and letting them fight about this major design flaw."
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"I'm unable to be refunded for them because I bought them through Amazon, and after 30 days you have to simply get them replaced by Motorola."
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"Fat lot of good it does to buy presents from Amazon when you can't trust what your getting and you can't return it when it's opened! "
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"Being that it was listed at a good markdown price as Amazon's Gold Box special of the day, I pulled the trigger."
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"Amazon made it very easy to send it back to get reimbursement from their 3rd party seller."
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"The price offered on this device was excellent, so I purchased it and it arrived promptly through Amazon Prime."
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"I bought these based on the Amazon review as well as recommendations from a few friends at work."
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Battery

Battery:
"It will say 5 hours of play time and within 15 minutes the battery is dead."
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"So now I have two useless headsets once the batteries are dead."
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"Starting about a week ago they began going dead (zero battery life) after playing for about 60 to 90 minutes off of a full charge."
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"They work almost as well but the battery charge is shorter and I have a problem keeping them snugly in the ears."
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"Pros- Great sound- Nice controls function buttons- Excellent battery lifeCons - and why I returned these and rated 1 star...- Very uncomfortable: presses temples, no padding- Hard to use with glasses..."
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"FAILED IN LESS THAN A MONTH, BATTERY STARTED LASTING 26 MINUTES...KEEP RECIEPT!"
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"They go about 80 feet without breaking up, through 5-6 walls, super comfortable, 5 hour battery life, charge fast, good for working out."
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"Sound quality is good, comfort is excellent, battery life is excellent."
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"The battery life is good."
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"Oh, and battery power has never been a problem."
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"Battery life does not exist sound was great maybe if I order a new one the battery life might not die in 30 minutes after 2 months of use"
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Bike

Bike:
"They are fine for running or just about any other activity just not any good on the bike."
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"Got this a few days ago and the next day went on a day trip on the bike and they performed well."
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"I bike a lot and these are great."
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"Great for bike riding while listening to music or podcasts"
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"These are really nice great on the bike"
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"I was looking for something to run and bike in, and was excited at the prospect of high-quality sound backed by the aptX codec technology with a lightweight, modern design."
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Bluetooth

Bluetooth:
"Hello i received my Motorola S11-Flex HD Wireless Stereo Bluetooth Headset - Black White...but i had a problem, from one side it doesnt work, i dont listen from the left side, please help me, i paid for somenthing new and with no defectos."
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"What does it matter if a bluetooth earphone to have perfect sound BUT you can't enjoy it because of a broken frame?"
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"The sound quality is the worst out of 12-15 Bluetooth headphones I've used."
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"Its not a fitness friendly Bluetooth headphone."
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"With so many conflicting reviews on the various Bluetooth headsets out there, it took me a while to finally settle on these."
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"headset is not very comfortable around the ears, it does not work as a bluetooth to my phone."
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"Anyway, if you are looking for a bluetooth headset, you should probably steer clear of this one."
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"The best style Bluetooth in my opinion."
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"Overall for a little over $30, these are a very good set of bluetooth headphones."
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"Great Bluetooth headset"
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"The best pair of wireless bluetooth I've had; great price, easy to sync with IPhone and fairly long charge life; they sit were well in my ears, and I didn't experience any issues with bouncing or thumping in my ear."
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Button

Button:
"Only hassle is the very small buttons to increase or decrease volume and the ear bud covers could be a little softer larger to increase comfort of fit."
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"The first one started having problems with the buttons and then an earbud broke off."
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"on 1st pair sweat seemed to dissolve glue and get inside causing buttons to malfunction - difficulty turning on off, pausing, changing track."
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"Wish they had a separate mute button.. instead of double pressing the volume buttons to mute... only real complaint."
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"Button failure was not a problem for them.======================================================================================================The Good:I love the way these sound."
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"The worst is the Power button."
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"I got these headphones on July and the sound and battery are excellent but last month the power button stopped working, nothing I could do about it and motorola seems to don't care since they say to be out of replacements"
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"Purchased July 2, 2015 worked great until August 19, 2015 when the power button quit working."
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"If the buttons were placed on the side of the device, it would be an easier reach."
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"Button failure was not a problem for them.======================================================================================================The Good:I love the way these sound."
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"Pros- Great sound- Nice controls function buttons- Excellent battery lifeCons - and why I returned these and rated 1 star...- Very uncomfortable: presses temples, no padding- Hard to use with glasses..."
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Charging

Charging:
"Charging is very quick going from dead two full in about 20 minutes."
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"Parts were missing, including the charger."
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"Sounds great last long on a charge, but a bit uncomfortable ears hurt after wearing them for about 20 mins"
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"arrived without a box, charger or instructions and was broken in middle."
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"I was a little confused on how to charge the headset, but once I found the usb cover it was good to go."
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"Only downside, mine didn't come with a charger at all."
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"They go about 80 feet without breaking up, through 5-6 walls, super comfortable, 5 hour battery life, charge fast, good for working out."
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"Great headphones all around, and they take the same charger as my cell phone."
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"They hold a charge really well and charge quickly."
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"They are light, comfortable, and last a little more than 5 hours on a full charge,"
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Comfortable

Comfortable:
"My only complaint is that it is a bit heavy but, like I said, it's comfortable and doesn't bounce around."
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"was not able to ever get a comfortable fit after trying many adjustments, then the band started to peel apart."
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"I was a little scared of the design, but they are surprisingly comfortable and it's easy to forget I'm wearing them."
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"How nice not to have any wires, great sound and comfort."
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"Remarkably comfortable, and I have a terrible time finding any earbud that doesn't hurt my ears within a short time period."
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"They did not....They fit amazing, they are comfortable to run or work out with but the claim to be sweat proof issue inaccurate."
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"The Quality, Comfort and the Range is Fantastic! "
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"Sound quality is good, comfort is excellent, battery life is excellent."
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"It sounds great and sound is isolated well with Comply Tsx-500 Comfort PLUS."
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"The sound is very good and they are quite comfortable."
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"They sound great, are super comfortable, and play allllll day, as long as 7 or 8 hours."
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Connection

Connection:
"The inner 'support' band broke off within a week, and the main band has now also broken, so the things are literally connected now only by the wire between the two earpieces."
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"The only problem I had was in connecting to my android while my ITouch was connected...once I removed the ITouch I could connect to the Android."
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"It does not switch easily between the phone and laptop (I had to remove the phone connection)."
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"Now the connectivity problem is obviously with the HTC Ones software, not the headphones."
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"Actually I really liked that product when I saw the reviews and price but after using it for 21 days there was a problem for bluetooth connection with my samsung note2 I tried couple of times to shut down and restart but it really didn't help So I ASAP returned that item and got my money back as well."
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"They connected easily to both my Ipod and Kindle HD and the controls are easy to manipulate and intuitive."
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"The sound is good, I had no problem connecting, I really like that they let me know how much charge is left when I turn them on, and I also like the fit on my head."
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"Good connectivity, and if I get too far from my phone it will reconnect seamlessly when I get back to it."
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"S-11 Flex HD is ready to pair - device one, connected - no annoying beeps or cryptic lights."
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"The device has functioned great otherwise, it connected easily to my phone played fine and everything."
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Cord

Cord:
"Pros: Easy setup with iPhone 5, pretty comfortable on a 5 mile run, love no cords, decent sound, cool look."
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"I like wireless headphones because I hate when cords get in the way."
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"I would definitely recommend this headset to anyone who is active and hates cords...the sound quality is EXCELLENT!"
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"HATE the tangled cords and poor sound quality."
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"Works great because I don't have to worry about cords anymore!"
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"These have made my life so much easier and work so much more enjoyable since I can now listen to music without the cords getting in the way!"
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"I have fought cords @ the gym for years & this is the greatest solution out there!"
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"I go to the gym daily and listen to music as well as watch movies on my iPad and was tired of the cords on my headphones getting tangled up on treadmill and other equipment."
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"I primarily use them to work out with so having no cords is so freeing and I can do pretty much ANY kind of exercise and they stay in place."
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Crack

Crack:
"After 6 months the black rubber adjusting strap broke, now after 1 year the back plastic has cracked like others have warned, you have to be really careful with these."
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"The headband was cracked, it had scratches on it and the ear buds were dirty."
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"works well but the sports band broke and the frame cracked a little"
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"Unfortunately it suffered the dreaded crack after 1.5yrs."
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"The first time, the white band that goes behind your head became brittle and eventually cracked and broke apart."
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"The third time, the white band once again became delicate and eventually cracked and broke apart."
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"Summary - It was a good headset and didn't crack or break (it seems more fragile than it is.)"
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"Great sound and comfort however mine developed a crack in the center of the headband after little more than a year."
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"works well but the sports band broke and the frame cracked a little"
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"No problem as yet with cracks as others have stated, but I've only had it for a month and I'm careful when taking it off and putting it on."
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"Luckily I have had no problem with the structure of the headphones and it has not cracked like many of the others."
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Design

Design:
"These things will never get used I am just 2 lazy to send them back as they were cheap enough but I hate the design and the rubber ear things are just gross."
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"I was looking at Beats thinking that slim bluetooth headsets were a new design by them but after doing research they were getting terrible reviews for $200 headphones so when I found these I pulled the trigger."
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"The problem I've had with them: seems like whoever was in charge of the physical design was not nearly as good as the electronics guys."
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"I was a little scared of the design, but they are surprisingly comfortable and it's easy to forget I'm wearing them."
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"The sound quality is great, but the design makes them uncomfortable around the ears when I wear them for a long time."
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"The power design is faulty."
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"They stay put even while running & he has had trouble with other designs so would definitely recommend these"
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"absolutely love this headphone, great sound quality with slick design that fits perfect on your head."
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"Nicely designed etc.."
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"Design prevents good seal."
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"I had a motorola set previously and the sound was great, but like this set, the design needs to be thought out more."
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Distance

Distance:
"The only complaint I have is the distance in which you can walk away from your device."
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"But still the best distance for anything ive used with bluetooth connectivity."
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"Nice distance but its not 150ft."
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"I do distance running and battery good for more than 5 hours and it's very comfortable as well."
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"I returned a pair of LG that where pretty good, I thought the bluetooth connection distance was an issue, but they are all about the same."
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"They have great battery life, excellent distance, and very decent sound."
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Durability

Durability:
"Gets four stars instead of five for durability as I have had two sets and both have broken apart, but I am very rough with them using during extreme sports."
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"Durability: I have had no problems with anything breaking so far, and I have been using them for 3 months now."
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"I love this product, it's by far my favorite bluetooth in ear device, due to the comfort, durability, and sound quality."
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"Love how well these stay in place, but the durability absolutely leaves something to be desired."
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"All in all a terrible product - Motorola should build products that have at least reasonable durability."
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"The shape does limit how well I can keep the buds right in my ear, but durability outweighs the annoyance of slipping out of the ear canal from time to time."
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Fit

Fit:
"I read a number of people that have complained about these not fitting them."
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"So its probably not the best fit for everyone."
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"Even with the multiple adjustments, they do not fit very well into the ear canal."
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"Does not fit well in ear."
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"worst fit and it fallsout hate hate hate it"
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"They don't fit well if you wear glasses."
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"Great fit sound and light weight"
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"Great sound, fit well."
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"Light, well fit and affordable price."
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"absolutely love this headphone, great sound quality with slick design that fits perfect on your head."
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"No problem I just tossed them and put some replacement ones on that fit better anyhow."
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Handle

Handle:
"Was'nt sure how to handle a broken product and never got around to contacting Amazon or Seller."
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"These are great headphones, I use them while working out, I purchased this second pair because the first pair I bought broke at the handle it could have been because of the way I was taking them off."
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"You would think that sweet would be a problem that these things could handle but I am telling you if you are a person that sweets a lot stay away from these."
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"Having been pre warned about this I figured it was just delicate and I would handle it carefully and avoid the problem."
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"I am not sure why this set broke as I do not use or handle this headset in a hard or rough manner and I use this headset only occasionally - perhaps once or twice per week, and not every week."
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"The Razr was able to handle the phone calls, but I was not able to play music off my phone."
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"So, these are the best headphones I've tried, but handle them very gently! "
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"They sound good, they handle the sweat and moisture well, they look good, the controls are simple, they are easy to charge through mini USB."
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"I only run six to seven miles each time, so the battery can handle three or four runs with no problem."
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"My personal pursuit has been to find a headset that can handle lots of sweat, that has good excellent sound quality, that is comfortable to wear, doesn't fall out of my ears, doesn't look silly and doesn't have wires flopping around."
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Instruction

Instruction:
"arrived without a box, charger or instructions and was broken in middle."
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"I may be in the minority but I have about half a million floating around between my home, car, and office..Secondly, it comes with no instructions.. Well, guess what?"
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"Not happy no instructions no charger just a box with headsets"
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"For those people complaining no charger, no instruction, please read the instruction!"
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"I assume, considering most other reviews that they will function properly, but for now I will give them 3 stars based on the initial confusion with the lack of instruction manual, etc."
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"It said they were adjustable but I guess I might have been able to figure that one out if I had an instruction manual."
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"The price of the product was excellent but I have had to go to the manufacturer's web site to find the instruction manual."
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"It charged quickly for the first time, paired easily, and had a nice lady giving me instructions vocally."
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"The voice is pleasant and instructions useful."
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"The instructions are easy to follow but difficult to read without a magnifying glass."
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Loud

Loud:
"The Good -It doesn't move when runningBattery last for 5 hoursGood connection to PhoneThe Bad -It is not loud enough and hard to hear in loud environmentSound quality is Ok, but comparable to any decent wired set (e. g. Koss SportaPro) - This is a common limitation to all BT sets :-(First set broke after 1 year of constant use, got myself a new set and will probably add some sort of a case as it is bound to break again otherwise"
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"They are fine around the ears and head, but the speaker doesn't stay where it should so the sound is usually not as loud or good as it should be."
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"One thing that annoys me so much is after I pause whatever I'm listening to and after like 15 seconds the headphones in loud annoying volume says-device 1 disconnected, headset not connected."
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"At first they worked great, they aren't as loud as I would have liked, as I tend to run along the street out doors."
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"While the sound quality was great - booming bass, clear, loud sound, the bluetooth reception was terrible."
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"Great product loud enough and long lasting"
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"They are easy to use, sound good and can be quite loud if you want."
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"Stays in place, loud when I want them to be and clear!"
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"The Good -It doesn't move when runningBattery last for 5 hoursGood connection to PhoneThe Bad -It is not loud enough and hard to hear in loud environmentSound quality is Ok, but comparable to any decent wired set (e. g. Koss SportaPro) - This is a common limitation to all BT sets :-(First set broke after 1 year of constant use, got myself a new set and will probably add some sort of a case as it is bound to break again otherwise"
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"They are loud, they fit comfortably, there have good ups and down (Treb and bass) and have a good Bluetooth range! "
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Microphone

Microphone:
"They I'd have given them a higher rating as they worked marginally well as headphones but they mic on this unit for phone conversations was completely terrible."
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"The microphone really is the worst feature, and the product would've earned 5 * if this were fixed."
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"just what I expected, perfect for work out, good sound for podcast or music listening, comfortable and stabile, mic quality OK (not perfect) but all in all a good value for money"
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"Calls - People say the mic isn't great and stuff."
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"other then that one thing, they are great, the mic isn't great but i didn't get them for that, and it does just fine for when someone does call"
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"TELEPHONE CALLSNo problem here - I made a call and the microphone picked up my voice quite well."
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"Mic quality is good."
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"I have no complaints relating the the microphone quality."
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"If you are trying to use it as a headset for the mic, it is pretty bad."
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"I've done a few phone calls on this too and generally the mic works well."
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"They I'd have given them a higher rating as they worked marginally well as headphones but they mic on this unit for phone conversations was completely terrible."
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Moisture

Moisture:
"My set managed to form many hairline fractures in the plastic in said arch which could compromise moisture resistance."
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"It seems the small metal grates are attached only by some relatively weak adhesive, or adhesive that was weakened by moisture generated by regular use over time."
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"It's hydrophobic electronically, I knew that, but, it responding so adversely to moisture on the outside is absurd."
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"A lot of people complain that moisture leaks in and parts go bad after a workout."
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"ProsGreat soundVery good functionalityFeatures, such as Bass, Treble, Voice controlDual mic for great phone conversationDoes not drag on your neck during exercise or active useConsNone so far...I'll update if the moisture issue creeps in on these like the SF 600sBTW Jaybirds Freedom have suffered from the same moisture problem as the SF 600s plus the strap drags on your neck and becomes annoying during active workouts."
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"com app product_page faqs p 1422,2690,8584Sound is great for music, completely moisture proof, though I haven't tested it submerged, but sweating and moisture in the air (I'm a detailer, my best friend is a pressure washer) does not affect these at all.."
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"I am pretty sure that this issue is caused by moisture."
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"Motorola claims this unit is water moisture resistant but after less than 2 weeks of use I am pretty sure that sweat is the cause."
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"The S-9's sounded great but I lost two pairs due to moisture."
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Music

Music:
"Still, they stay in my ears while jogging, and have removed all of the frustration of listening to music podcasts while lifting."
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"used primarily used to listen to music during commute (1-2 hours).however flimsy rubber pices thatconnects ear plugs broke lose and im having a hard time getting warranty honored from Motorola."
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"The sound is ok for music but i dont listen to while playing music because their not comfortable."
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"They would be fine for listening to music or podcasts, but not good for watching video."
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"Had 1 pair and lost them so I ordered a pair and they only work for short time only 1 side works other side is dead hate it I loved them I could listen to my music while cutting grass etc"
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"I was so happy to try them out on my first run, unfortunately the sound was lacking and beside the music in my ear I could hear pretty much everything else that was going on around me."
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"The controls are simple and one other thing I think is fair mentioning, they pair to the Apple Watch meeting I can leave my phone in the house turned off and still enjoying my music through my phone."
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"When it comes to music I do not see the sound quality as good as it should."
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"Awesome product can be used long ranged away from actual phone also audio and music clear as a bell.... Well worth the money...."
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"Good for music, phone calls, and podcasts, but the audio from video lags by a second or so."
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"Sound is great both for listening to music and for talking otp and I can wear them all day without even knowing they are there."
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Noise

Noise:
"Have too much incoming noise or very hard to hear the other person."
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"Not only did she say that these have the best sound quality, but she is very pleased with the noise cancelling also, she can just put them on and block out the rest of the world if she needs to!"
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"I would say good sound (not excellent), but they do a good job of blocking out ambient noise."
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"Sound is good... some have complained that they hear a lot of background noise if I get in a noisy environment, but most of the time I'm using them in a quieter location."
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"It was generally working okay with my Galaxy S4 and S5 phones and the sound quality is pretty good except for very annoying mechanical noises as the headphones where rubbing against my head and ears with every step."
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"Initially the small ones sounded the best for music but after running a bit they would become loose and make this annoying clicking noise during the silent pauses between tracks."
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"I had no problems with sweat dripping into the seal and causing gurgle noise (which my old S9HD's did) I am really happy with them so far and at the price you really can't beat it."
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"I had purchased them for use bicycling but there was too much wind noise for them to be used effectively."
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"They connected first try, loud enough to make me happy and block out some of the outside noise."
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"Very happy with these sound good and are pretty good at noise canceling."
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"The noise cancelation is excellent as are the speakers on these S11 Flexs as it has been on all the non-Flex versions I've owned over the years."
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Pairing

Pairing:
"Used on my android phone and with my ipod with zero problems pairing or usong it."
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"While it lasted, the sound was pretty good, the fit was nice (I like the overall design because it keeps some pressure to keep the buds in your ears vs other competitors that don't), it paired quickly, I had no battery life problems."
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"But, some of the problems are within the product, i. e. battery life, PS3 pairing, etc, and because of that, I can't give it a perfect review."
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"Not only is the reception great for the Motorola headset but it remains paired with my iPhone for great distances."
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"At first pairing i heard some failures in the sound for some seconds and after that it stopped and the sound maintained stable; Great sound, very clear, nice bass treble."
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"I bought these on a lightning deal, they work great and i have no problem pairing them with any of the phones ipods ipads mp3 players in my house, they even work with my PS3."
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"Battery life, sound, pairing, everything is smooth and easy."
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"They paired easily with multiple devices, and were an all around pleasure to use, unfortunately they break quickly and easily."
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"Paired easily."
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"I went with the new Beats wireless set, which is much more expensive - like them so far as they are much lighter than the Motorola, the sound volume is alot better, but the Beats seems to lose pairing with my ipod easily where the Motorola never had that problem."
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Performance

Performance:
"As far as for audio sound performance, it is missing the bass."
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"Got this a few days ago and the next day went on a day trip on the bike and they performed well."
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"Bad finish quality, good as Device in performance talking about electronics hardware is excellent in construction as Device very poor."
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"These headphones performed excellently, had good range and 8+ hours of battery life."
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"Though theres some minor hardware issues, Im actually very impressed with the performance and durability of these headphones."
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"The ear buds that came with them are way superior than the Motorola S11's and I have put those buds on the S11's and they have increased performance and fit dramatically."
_

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Plastic

Plastic:
"The only complaint is the plastic strap broke on the back."
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"After 6 months the black rubber adjusting strap broke, now after 1 year the back plastic has cracked like others have warned, you have to be really careful with these."
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"After only about 3 months of light use the plastic part of the band broke right in the center of the back..."
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"Also, since then, the glue that keeps the black plastic rubber like protection on the inside broke down, leaving glue all over my neck, but also now the black covering will not stay on."
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"Update: Within the first couple of months the plastic neck support broke, not a big deal, but still changed the fit."
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"A coworker bought one of these and it broke in the back (although it was still usable, the hard plastic was broken) I have been pretty careful with mine knowing that there was a design flaw and it could break."
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"These stay on my head pretty well and sound decent, but I should have realized that they came in a piece of plastic and not in retail packaging."
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"What I received was a non working, very generic looking piece of gear in a clear plastic bag."
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"The headphones came in a clear plastic, open bag with no box, so I'm guessing this product is either a return or refurbished."
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"When I opened the shipping package I was amazed to see that all that was in there were the headphones in a plastic bag."
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"the support band is a bad design the ends are made so tiny to fit int he holes, they will break easily, cause the ends are made with hard plastic."
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Power

Power:
"The problem is that it does NOT come with a power cord, so it's impossible to recharge the battery."
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"The worst is the Power button."
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"The only complaint I have is that the power button sticks a little bit so I have to manually pry it out from the down position so it wont just turn off again! "
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"My first headset the power button broke, I figured just bad luck."
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"The power design is faulty."
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"But I keep getting the power and answer buttons confused."
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"Oh, and battery power has never been a problem."
_
"I got these headphones on July and the sound and battery are excellent but last month the power button stopped working, nothing I could do about it and motorola seems to don't care since they say to be out of replacements"
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"This thing looked great on paper, with 5 hours of battery power."
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"Purchased July 2, 2015 worked great until August 19, 2015 when the power button quit working."
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"The power is poor, as well."
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Price

Price:
"These things will never get used I am just 2 lazy to send them back as they were cheap enough but I hate the design and the rubber ear things are just gross."
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"I bought these based on the price and ignored all the bad reviews and I really regret the purchase."
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"Unless the price drops substantially, I would not recommend this headset to my friends."
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"Junk, do not waste your money!"
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"Not comfortable at all waisted my money "
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"I received these head phones as a gift and I am very disappointed because I am sure they were not cheap."
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"but overall pretty decent for the price."
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"Light, well fit and affordable price."
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"Sound pretty good, and are good quality for the price."
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"These headphones work well, especially for the price."
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Quality

Quality:
"It still works fine except the sound quality is not as good."
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"Not only did she say that these have the best sound quality, but she is very pleased with the noise cancelling also, she can just put them on and block out the rest of the world if she needs to!"
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"Very low volumne i thought this would have a high quality volume but it was really dissapointing :("
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"The Good -It doesn't move when runningBattery last for 5 hoursGood connection to PhoneThe Bad -It is not loud enough and hard to hear in loud environmentSound quality is Ok, but comparable to any decent wired set (e. g. Koss SportaPro) - This is a common limitation to all BT sets :-(First set broke after 1 year of constant use, got myself a new set and will probably add some sort of a case as it is bound to break again otherwise"
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"Prior to that the sound quality was fair to good, though the volume was inadequate."
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"The sound quality was not great, I sometime had trouble hearing what is being said when listening to a podcast or audio book."
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"The Quality, Comfort and the Range is Fantastic! "
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"Sound quality is good, comfort is excellent, battery life is excellent."
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"Mic quality is good."
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"Sound quality is very nice, especially like the deep bass that these produce."
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"The sound quality is good but trouble starts when someone I am talking to cannot hear my conversation."
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Range

Range:
"disappointed to say the least...hard on your ears, poorly design tried different adjustments allowed for extension with no good results...the pressure on ears is such must be removed in few minutes...bought better ones since like to listen music while going to the gym or to the golf range...I recommend the mini 503 for only 13 dollars not perfect but does same as this one with not been so expensive...tried to return it finding the the return policy was limited to one month...so now will trash it."
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"exactly as I needed it to performlong range on wireless and charges very fastbass is somewhat weak but it's nothing troubling"
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"Range is great with my galaxy s3, but not so good with my Ipod touch 4g, it sometimes cuts out when in my pocket."
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"i loved this product they fit well and the range on them was incredible, but after about a months use they broke in the back."
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"The sound quality is awesome and the range on them is ridiculous."
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"The Quality, Comfort and the Range is Fantastic! "
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"Awesome sound, great range."
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"Long range, impressive sound with los of base."
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"The range from my phone is great and overall I don't have anything bad to say about them."
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"The range and battery duration are impressive, even after about a year of use."
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Rubber

Rubber:
"Problem the ear rubber part on the two of them that I own have broken and also the recharge point has problems, you have to really work to get the device to start recharging, when contacting Motorola for support they were not helpful and will not honor the warranty if you are outside the USA, which is a fault I feel of Amazon as they shipped the device to Hong Kong for me."
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"used primarily used to listen to music during commute (1-2 hours).however flimsy rubber pices thatconnects ear plugs broke lose and im having a hard time getting warranty honored from Motorola."
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"It was replaced twice in less than 1 year since the rubber from the internal panels would just peal off leaving a nasty silicone based glue all over my hair..."
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"Happy after three months of use, something I like is duration of the battery all day 8 hours and to recharge only need 15 minutes something wrong broke one side and unstick all the black rubber goes off all, with my sweat when I am making exercise."
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"These things will never get used I am just 2 lazy to send them back as they were cheap enough but I hate the design and the rubber ear things are just gross."
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"After 6 months the black rubber adjusting strap broke, now after 1 year the back plastic has cracked like others have warned, you have to be really careful with these."
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"GREAT headset, but the rubber that connects the earpieces tore after only a little while - - - just be careful! "
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"Rubber elements in the design allows for a nice grip around your head and the rear adjustable band secures it to your head comfortably."
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"Pretty spectacular until the rubber by the ear rips."
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"Love the product but the rubber part near the bud breads too easily."
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"They are still use able as the rubber part is still intact, they just fit slightly looser."
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Sound

Sound:
"If you get it wrong, they will not sound good at all."
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"It still works fine except the sound quality is not as good."
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"This item works fine wirelessly, but the sound is not as good as other wired ear bud I have."
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"Not only did she say that these have the best sound quality, but she is very pleased with the noise cancelling also, she can just put them on and block out the rest of the world if she needs to!"
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"The first pair completely failed with no sound."
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"I don't recommend thus piece of s*** to no body breaks easily crappy sound."
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"Sound quality is good, comfort is excellent, battery life is excellent."
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"Great fit sound and light weight"
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"I will say this thou, proper earbud selection is critical to getting good sound."
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"It took a few tries, but when you get it right, they sound really good."
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"Sound quality is very nice, especially like the deep bass that these produce."
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Speaker

Speaker:
"The one downside is that the speakers go straight into the ears so that they block out most of the outside noises, which is a plus for just listening to music in my home, but not exactly ideal for riding my bike out on the streets."
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"At first I thought it was something wrong with my ear but then I stuck the left speaker in my right ear and they were noticeably quieter than the right speaker."
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"This is tested on my picky husband who usually HATES when I use speaker phone or other Bluetooth earpiece."
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"Works well for phone conversation, I'm presuming complaints of this function was actually due to users' speaker phone quality and not the headphones themselves ."
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"Not bad.... problem with constantly getting ear wax in the speaker opening, maybe because the ear buds are too soft."
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"The noise cancelation is excellent as are the speakers on these S11 Flexs as it has been on all the non-Flex versions I've owned over the years."
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"good Sound quality.. Just wish both speakers worked...... after 1 week of mild use the right headphone stopped working.."
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"was great but the right speaker went out after a few months use."
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"I've been using these for more than a year...They sound good, but should add more power in the ears, I'm aware it's a bluetooth connection but still they could compensate with more power in the speakers...Durability is the week side, especially with this price tag."
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Strap

Strap:
"The only complaint is the plastic strap broke on the back."
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"All of the problems occurred with the strap."
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"The back strap broke and can't be fixed now they won't sit on my head."
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"After 6 months the black rubber adjusting strap broke, now after 1 year the back plastic has cracked like others have warned, you have to be really careful with these."
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"The earphones have a grill which clogs with earwax over time (it is challenging to clean them - the result is the sound gets blocked), the strap really helps keep it stable, but one of the ends of my strap broke after only 4 months of use."
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"The Bluetooth range is amazing and sound is great, but the button to pause play is starting to stick and the additional support back strap broke within a month of having it."
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"If you use the adjusting strap they are comfortable, however the fit behind the ears is a bit awkward."
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"Fits comfortably with the adjustable ear pieces and head strap."
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"They're reasonably durable but if you're trying to wrestle Stone Cold Steve Austin in them i recommend detaching the rubber strap in the back."
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"NO problems with the back strap breaking as I used a thin and tight wrapping of electrical tape around the back strap to reenforce the plyablity and prevent the strap from breaking as in other reviews."
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")If you're willing to risk it and add some kind of support to the strap, i'll agree that they do what they say they will do: provide good sound quality with good isolation of background noise for you when you're on the go, all without wires..."
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Support

Support:
"The inner 'support' band broke off within a week, and the main band has now also broken, so the things are literally connected now only by the wire between the two earpieces."
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"I used Moto S10 for almost 4 years, and finally it gave up one day, with out thinking twice I went for S11, it works fine but the problem is with the support band that is given broke one day at gym."
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"The Bluetooth range is amazing and sound is great, but the button to pause play is starting to stick and the additional support back strap broke within a month of having it."
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"Update: Within the first couple of months the plastic neck support broke, not a big deal, but still changed the fit."
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"Third to everyone who wrote about how terrible Motorola support wasit was even worse than that!"
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"Dealing with Motorola support is very SLOW and frustrating."
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"I called the support and they said they can't do anything because it is not the product fault."
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"Im willing to send Motorola the broken headset paying all the shipment costs, and i only expect a decent support from Motorola in order to send me directly the new one (not send to another address in US)."
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"Audio quality is excellent, 5 stars if not for lackluster driver support."
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"I am nearly a year in to owning these and while they still work the rubber adjustable head support has broken and sound quality has deteriorated a great bit."
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"The sound quality is good and the durability, minus the rubber support band, is also acceptable."
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Sync

Sync:
"Although the headset syncs with my Kindle Fire, it fails to sync with my regular computer."
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"The headphones often create a problem with the syncing between the video and audio where the audio lags the video significantly."
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"Comfort is really good, sounds quality is decent (I'm not going to talk any audiophile nonsense about tinniness, or low range; if you want to wear these while you run or work out, they are just dandy) and syncing with my iPhone could not be easier."
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"Wonderful product and I love that it has no wires great Bluetooth capabilities I can sync it with all electronic devices ! "
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"The best pair of wireless bluetooth I've had; great price, easy to sync with IPhone and fairly long charge life; they sit were well in my ears, and I didn't experience any issues with bouncing or thumping in my ear."
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"They sync very easily and I can stay connected for up to 100 feet."
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"Fit's perfectly and sync's with my ipod immediately."
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"*Quite easy to sync with devices that are actually compatible."
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"It easily syncs with my iPhone and the sound quality is very nice."
_

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Treble

Treble:
"The sound quality is good if set to Brilliant Treble, the other settings are gimmicky with poor sound."
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"Pros: Sound- The sound is clear and crisp, with good bass and not overwhelming treble like some other sets I've tried."
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"Balance, extreme bass, equalizer disabled,vocalizer, brilliant treble etc, comes on and won't allow me to use Siri to make a call."
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"The GOOD part: when it does remain connected, the call quality is clear, the noise level is almost non-existent, the bass from the music is as good as it can get, the treble is crystal clear -- on that I'd give it 5 starts."
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"At first pairing i heard some failures in the sound for some seconds and after that it stopped and the sound maintained stable; Great sound, very clear, nice bass treble."
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Video

Video:
"The headphones often create a problem with the syncing between the video and audio where the audio lags the video significantly."
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"They would be fine for listening to music or podcasts, but not good for watching video."
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"I watch movies on myiPad when I run and there is music playing in the gym and I rarely have a problem hearing the movie through these headphones."
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"Flawly connectivity while on Samsung S 3 especially watching movies, a lil glitch with Window Media Player though."
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"I also use them as a microphone to record videos for my youtube channel and they work perfect for that!"
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"Earphones are very good for listening to movies and or playing games on phone."
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"The sound is great for both music and movies."
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"I thought the headband wouldn't be a problem but it is; don't even think about being able to use these in bed to watch a movie."
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"I go to the gym daily and listen to music as well as watch movies on my iPad and was tired of the cords on my headphones getting tangled up on treadmill and other equipment."
_

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Voice

Voice:
"It's missing the Motorola logo and signature welcome voice command is obviously not the same as the original."
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"The only con and not worth deductions a star is the voice call is not very good, but I didn't buy them to talk, I talk enough outside the gym, and the gym is my time."
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"The only weakness that I can relate is that people have commented that my voice seems far away when I use them for taking calls."
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"I swear, THAT voice, whomever she is, is the most annoying thing about this product."
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"Other than the discomfort and the voice, however, this product does what it claims to do -- plays stereo sound, allows hand-free conversations on my mobile phone, and, yes, it even reminds me when to charge it."
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"The discomfort is a minor problem compared to the VERY annoying British speaking woman's voice that makes announcements at the beginning and end of use."
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"I just use it on day , the voice and material are good but the wind affecting the call !"
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"clarity is amazing, voice speaks to you in british, light in weight, and travels well!"
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"This unit doesn't fall off, is tremendously comfortable, offers superior voice quality on calls (never a complaint) and I get good quality stereo audio while still retaining awareness of what is going on around me."
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"Queen's English female voice announcer a nice touch."
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"Music and the voice quality on calls sounds really good."
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Volume

Volume:
"When you adjust volume there is a loud beep for each press of volume key, which was at first annoying, but I'm over that now."
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"Very low volumne i thought this would have a high quality volume but it was really dissapointing :("
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"Prior to that the sound quality was fair to good, though the volume was inadequate."
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"Not very good overall volume, compared to similar models I've used."
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"Uncomfortable and no volume."
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"Only hassle is the very small buttons to increase or decrease volume and the ear bud covers could be a little softer larger to increase comfort of fit."
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"sound quality was very good, easy to use, has touch feature for volume control."
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"Prior to that the sound quality was fair to good, though the volume was inadequate."
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"It does have good range but the volume is poor."
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"The volume could go a little higher but it is still a good quality sound! "
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"I ride my mountain bike and stream music from my iPhone 6 Plus to the headphones and the volume is good enough to hear but can be much much louder."
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Warranty

Warranty:
"Problem the ear rubber part on the two of them that I own have broken and also the recharge point has problems, you have to really work to get the device to start recharging, when contacting Motorola for support they were not helpful and will not honor the warranty if you are outside the USA, which is a fault I feel of Amazon as they shipped the device to Hong Kong for me."
_
"used primarily used to listen to music during commute (1-2 hours).however flimsy rubber pices thatconnects ear plugs broke lose and im having a hard time getting warranty honored from Motorola."
_
"When they broke, they were still under warranty, but Motorola indicated that they had been discontinued and sent me the S11-HD (not Flex) instead."
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"Broke in 6 months - only 1 month warranty."
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"I am currently on the phone with Motorola warranty department and it is also a somewhat frustrating experience."
_
"Broke exactly 2 weeks outside of its warranty."
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"I buy this and it works great right up until the warranty ends."
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"In the 1 year that the warranty stands for (unlike good companies, they do not renew their warranty every time you replace the product.....it is 1 year from original purchase date) I replaced this thing 3 times."
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"Then the fun started in February with returning the product under warranty."
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"Make sure to send in your warranty or register online and you should be good to go."
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Weight

Weight:
"It doesn't work great with glasses but sits comfortably, is lightweight and has pretty good range."
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"For starters, I do like the design and look of them, although they feel a little flimsy (something I expected being so lightweight)."
_
"The rubber ear pieces are made of super light rubber and when all that jog weight hits from foot to foot those annoying ear buds take the impact and connect to each other causing non stop annoying click sounds."
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"I run and hour and day and also lift weights and have never had any issues with charging, bobbing, or discomfort."
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"Great fit sound and light weight"
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"It's very flexible, comfortable and light weight."
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"clarity is amazing, voice speaks to you in british, light in weight, and travels well!"
_
"Its great and lightweight."
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"very nice design and fairly lightweight."
_

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iPad

iPad:
"They pair with my work laptop (Windows 7 Pro,) my macbook Pro (OS X 10.9.5,) my iPad, my iPhone and Nexus tablet WITHOUT a problem."
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"Pairing: Painless with both my Moto X, 3rd generation iPad, and Macbook Air."
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"They paired without problem to both an iPhone and an iPad (as device 1 and 2) and switch back and forth without problem."
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"I love them because they are cordless,play with phone or IPad"
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"I was able to pair with both my iPhone and iPad."
_

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iPhone

iPhone:
"They are a huge pain to pair with my phone if I am near my computer and after three weeks they are a huge hassle to pair with my IPhone6 at all."
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"Not happy, it would not even pair with iPhone 5."
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"Comfort is really good, sounds quality is decent (I'm not going to talk any audiophile nonsense about tinniness, or low range; if you want to wear these while you run or work out, they are just dandy) and syncing with my iPhone could not be easier."
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"The multifunction button is horrible if you own an iPhone like i do."
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"Not only is the reception great for the Motorola headset but it remains paired with my iPhone for great distances."
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"This product was exactly as described and expected and works great with my iPhone 5 -- with no hassle, easy connection and most importantly, a great sound."
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"I use an iphone 6 plus and I love the fact that I can mute unmute my side from the headset (press vol+ vol- at the same time)."
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"The best pair of wireless bluetooth I've had; great price, easy to sync with IPhone and fairly long charge life; they sit were well in my ears, and I didn't experience any issues with bouncing or thumping in my ear."
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"Also works great with iPhone and Apple Watch."
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"I ride my mountain bike and stream music from my iPhone 6 Plus to the headphones and the volume is good enough to hear but can be much much louder."
_
"Comfortable, works well with my iphone other Bluetooth items"
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