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Kindle Fire HDX 8.9 inch HDX Display Wi-Fi 32 GB - Includes Special Offers (Previous Generation - 3rd) by Review Summary ,  Sep 28, 2015

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Kindle Fire HDX 8.9", HDX Display, Wi-Fi, 32 GB - Includes Special Offers (Previous Generation - 3rd)
Report Date: 01/04/2016
Based on 8799 customer reviews
Overall satisfaction: 4.3
Returned or considering to return: 5.0%

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Frequently Mentioned by Customers:


Individual Feature Rating
Compact5.0   average
Dolby5.0   average
Usage5.0   above average
Color4.9   average
Sharp4.9   average
Weight4.9   average
Delivery4.8   average
Listening4.8   average
Processor4.8   average
Comfortable4.7   average
Display4.7   average
Quality4.6   above average
Screen4.5   exceptional
Size4.5   average
Sound4.5   above average
Speed4.5   average
Video4.4   average
Price4.3   average
Kindle4.2   average
Amazon3.7   average
Bluetooth3.5   average
Manual3.5   average
Stream3.5   below average
Support3.5   above average
Sync3.5   below average
Program3.2   average
Charging3.1   above average
Connection3.1   average
Hdmi3.1   average
Volume3.1   above average
Freeze2.7   above average
Menu2.6   below average
Focus2.5   average
Flash2.4   average
Plug2.4   average
Crash2.2   average
Advertising1.9   average
Freezing1.9   average
Warranty1.9   average
Reset1.8   average


Quotes from the Reviews - What People Say about:

Advertising

Advertising:
"Liked goldmine and I hate this new one too complicated and goes to advertising often while you are working on something."
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"All the advertising is very annoying."
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"I should have learned my lesson with my first problem with these products but slick advertising sometimes overcomes ones better judgement."
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"This is a HUGE oversight to me, to not even have this be mentioned in all the advertising, and it might well be a deal breaker."
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"I would not recommend the advertising one, it is worth the thirty dollars to not have it especially if you have kids."
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"One thing I was disappointed in and thought was false advertising was that you can't just put what is on your kindle on the TV with a swipe, even though I do have a wireless router and Blue-ray with the wireless connection."
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"That is wonderful help program..needs advertising more for buyers."
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"I should have learned my lesson with my first problem with these products but slick advertising sometimes overcomes ones better judgement."
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"I chose no advertising - there is enough of that in the world - and I removed the Amazon recommends section on the home-screen; but, that is where my choices ended."
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"This is a HUGE oversight to me, to not even have this be mentioned in all the advertising, and it might well be a deal breaker."
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"There is no compression, if you went through the website it is 1hr+ for a 30MB video (not very long)4) the apps - some are decent, most are worthless.. Amazon shouldn't be advertising half of these crappy apps..Really didn't want to go back to the evil empire, it just looks like I have too..."
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Amazon

Amazon:
"An easy web search will show you that this is an enormous problem with the HDX tablets, and Amazon hasn't seemed to address the issue in any way!"
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"That's a bad mistake on amazons part."
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"At first I bought a fire 10 hd and that was a bad decision as the fire 10 turned out to be horrible compared to the fire 7 hdx, however Amazon let me refund it and I bought the 8.9 hdx and I am gad I did."
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"I am an extremely loyal Amazon customer, but now I'm very disappointed at the less than stellar experience and the lesser quality electronic products they produce."
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"I expect better from Amazon and am disappointed to not be able to protect my investment."
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"As a Comcast subscriber, this means that I couldn't download the app which would allow me to access & download from Comcast, and Amazon doesn't offer a compatible app .Amazon offers the individual apps (HBO, Starz, etc.)"
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"I also took a chance on Certified Refurbished since that's never been a problem for me, at least not with Amazon items."
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"I received it the next day, always appreciate Amazon's quick response time on replacements and refunds."
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"I am really on the fence about purchasing another one because when it does work, it's great and I am invested in the Amazon product and like the Prime features."
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"Unless you absolutely love the Amazon tablets, I would look elsewhere."
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"All I can say is that I'm very impressed with this tablet and also the great Customer Service providedby Amazon."
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Application

Application:
"The only thing is that I miss my Google, but that may be my fault as I have not yet put in the application! "
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"Many applications are deemed incompatible."
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"I disagree that the UofP needs to provide an application that provides the ability to open its ebooks because I had several different applications on my iPad and did not experience one problem opening my ebooks."
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"It's hard to see what applications you actually have right there on the device."
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"My only complaint is - I wish all applications auto-rotated properly."
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"NO MAP application included...since Google maps and Mapquest need GPS to work and the Kindle Fire does not have GPS( why it doesn't is another great mystery).Many of the applications in the App Store don't work on Kindle fire but you have to read the reviews to glean this knowledge."
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"I'll match it up against my wife's Samsung 10.5 tablet anytime--the video and audio applications are just as clear if not better than hers and I'm looking forward to shooting some video with it this weekend."
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"Very small amount of good applications."
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"I love the HD quality, and I love the selection of applications available."
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"), the iPad, with Apple Inc.'s greater range of applications, is a more versatile tool and entertainment mechanism."
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"This is my 5th Kindle and I am having trouble finding applications where it is superior to my first Kindle (light and easy to read) and my Paper White which is slightly heavier but even easier to read."
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Battery

Battery:
"I'm sorry, but I paid $300.00 plus for this device less than two years ago, and the battery is completely dead!"
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"It was replaced under warranty for a faulty battery and then it broke again just after warranty ended with a faulty plug in."
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"The second one went dead and nothing worked, customer support, waiting 20 seconds, and doing the restart, nothing worked it was just battery dead without warning."
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"look on You Tube and you can see how big of a problem Amazon has with these Kindle's and their batteries dying without warning, and you will not want to throw your money away either! "
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"Learned the Kindle is glued together and trying to detach the back to install a new battery would cause irreversible damage to the Kindle."
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"My only complaint is when I plug it in to recharge the battery, it automatically turns back on."
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"It worked great until the battery died last week."
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"The screen is gorgeous and bright and vibrant, the cpu is way faster then the fire 10, the battery life is good, and it has the mayday feature on it {the fire 10 did not} which is good for tech morons like me."
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"Incredibly lightweight with a beautiful screen, long lasting battery, quick Wi-Fi, and regular updates from Amazon which have been a nice surprise (so many companies stop supporting their products way too soon)."
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"impressive display and good battery life."
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"Battery seems to hold a nice charge also."
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Bluetooth

Bluetooth:
"Upon arrival Bluetooth never worked which I was able to look past as I didn't need it."
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"But there are a couple of things missing that I would have wished for -- bluetooth, for example, to connect to an external speaker when listening to Pandora would have been great."
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"I am unaware if anyone else has had this problem but I am currently unable to use my internet connection while any bluetooth device is actively paired."
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"My main complaint is the use of my bluetooth keyboard and internet access."
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"The only negative would be that I cannot pair it with my bluetooth headset but if that's the only thing it's still perfect."
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"The only problem I have is with the Bluetooth."
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"Keyboard is easy to use, I considered a case with a bluetooth keyboard and discovered that it was not needed.3."
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"I've paired a bluetooth keyboard as well and have had no issues with keeping up with my notes and synced with One Note."
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"The sound is good but when paired with a Bose Soundlink Mini bluetooth speaker, it is Absolutely Amazing!"
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"My Samsung Galaxy S4 plays audiobooks and Prime music, through the same Bluetooth speakers, while connected to WiFi, with no problems; no stuttering, no volume fluctuations."
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"There is much to like about the tablet, and I've got quite a bit of money, and time, invested in audiobooks, ebooks, screen protectors, two cases (Fintie and Origami), two Bluetooth speakers (Oontz Angle and Creative Roar), and time with technical support, so I'm inclined to want to keep it although not entirely satisfied."
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Button

Button:
"Amazon offered, because of it being over a year and out of warranty to offer a replacement at a discount but to me it seems like a manufacture problem since it won't respond to power button or allow recharging."
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"Then 8 months later it is now broke again with a broken power button."
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"It took me two days to find the on off button and that was frustrating."
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"beats my lap top,the mayday button is really super great,any problems or you dont know how to do something,they come on your screen and help you learn."
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"The only complaint I have about it is that I dislike how the ON OFF button is located in the back, its a bit annoying sometimes."
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"It also has the Mayday button if you have a problem."
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"I really love the mayday button too."
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"It's easier to hold & to have actual volume buttons is great as well."
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"I love the mayday button."
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"Can't believe the resolution it has, an have used the Mayday button twice now, and great customer service provided within seconds."
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"Plain and simple, if I can't figure out how to do something on it just hit my mayday button, how great is that!"
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Camera

Camera:
"Like the camera and find it is a little confusing because of the lack of a hard copy manual."
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"One downside is that the camera is too slow to focus and when I use it to catch adorable moments of my children, it fails to capture clear photos."
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"quick speed, love the picture, great camera, just as any droid product a tad disappointed that there are not as many apps available as apple products, but that's the way it goes....."
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"Only negative comment is that the screen freezes and camera resolution needs improvement."
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"The camera is not so great, not focusing very well and taking not so good quality photos and videos, but no one buys a Kindle for the camera."
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"There are some things it doesn't do like an IPad and some apps I'd like to have that aren't compatible with the Kindle... but the camera is awesome and puts the IPad camera to shame!"
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"This one has a rather good 8 mp camera and a less powerful front camera."
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"Rear facing camera was the main reason for purchasing this kindle and was very satisfied."
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"Battery life is very good, and the camera is decent."
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"Camera is very good."
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Charge

Charge:
"My unit's charging port got physically damaged - resetting the unit, changing charges, updates won't change the physical port damage."
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"Kindle won't go good by this so beware of unknown charges!"
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"I have had continued customer service problems since April with them over credit card charges and there is no one there with enough brains or ambition to clear the problem up."
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"It doesn't act like a low-voltage charger -- charges all the way up from dead in just a few hours, EVEN while you are using it."
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"I dont hate it, it just could be so much better* It charges faster."
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"Even if it failed to meet my original intention, I would not regret buying this tablet because it is reliable, responsive, long battery life even for games and videos, charges quickly, impressive display, very light and easy to perform OS and apps updates."
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"It also charges very quickly which is nice for impatient people like myself."
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"Kindle won't go good by this so beware of unknown charges!"
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"The battery drains a little faster than I expected, but it also charges pretty quickly."
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Charging

Charging:
"Horrible Horrible won't hold charge only think good was customer service"
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"I find it hard to get the charging plug connected easily."
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"Never called back to set up my new Kindle after trying to charge me for a software upgrade and insisting the problem with my Kindle (which was never set up) was zillions of viruses on my PC that HAD TO BE FIXED FIRST by software they were selling for _+ $165 over three years."
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"After 3 days and numerous failed attempts to charge this KindleFire, I returned the device."
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"Exactly like its predecessor, this device had serious charging problems."
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"They should have a better charging port on the Kindle, so nobody has this problem."
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"I bought mine on 2 06 14, and it is now 12 01 15 and it won't charge or work, and I am out of warantee and out $400+ great...."
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"Device itself is great but they can't seem to get the charging port right."
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"The first Kindle Fire 6 inch was great but after less than 18 months it stopped taking a charge."
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"Horrible Horrible won't hold charge only think good was customer service"
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"The charging outlet would have been nice if it was located in the same place as my 8'9 kindle."
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Color

Color:
"The text wasn't nearly as nice as the Kindle Voyage but being able to read color magazines and pictures is great."
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"The Kindle Fire's good points are:1) Very good color2) Very good resolutionIts bad points are:1) Hard to see in daylight, but then, so is my smartphone2) Low sound volume3) No mini-HDMI output port4) Hard to use selection screen for viewing movies - did not display titles, just an image from a few seconds into the program5) Possibly annoying ads on the home screen during start-upI suggest using the Sandisk APP that is intended for use with the Sandisk Media Connect, a storage device that connects to the Kindle Fire using WIFI."
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"I used to have another type of 'tablet' that had a color screen but it was not as user friendly as the Kindle Fire HDX is."
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"My son loved this he was not expecting it and loves the bigger size and the color graphics are great."
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"i finally broke down and got the first color kindle."
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"I haven't had the opportunity to spend loads of time familiarizing myself with my Kindle, but I certainly love the screen size, colors, camera (first attempt at a Panoramic is fabulous), and ease of navigation."
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"I had great expectations with my first full color tablet and soon found out that my wife's cheapie from Walmart (at one fourth the cost) did so much more and was more compatible with the rest of the digital world."
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"Wonderful sharpness, vibrant colors."
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"Good color and HD."
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"The new one works great much better color."
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"The screen and colors are so vibrant and clear!"
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Comfortable

Comfortable:
"Other than that, the device is ultra slim, so comfortable, so fast, has excellent battery life... Would have been a mistake not to buy it!"
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"The screen is amazing and truly HD, provided a comfortable viewing experience for some short videos I watched to test it out."
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"I plan to watch more movies on the tablet instead of the tv, just because the picture quality is so good and because it's so easy to get comfortable in a chair with the tablet on my lap."
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"Very easy to use and comfortable to handle."
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"Perfect size - big enough to see things easily, but small enough to comfortable hold it and extremely light (one of the best aspects)."
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"I also love that it is so much more comfortable to hold for reading and turning pages."
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Compact

Compact:
"Nice clear screen and compact."
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"Compact, light easy to carry anywhere."
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"Compact and light weight, I love using it with my Amazon Prime membership! "
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"Sorry for the laptop that is now collecting dust because my Kindle does it all in a much more easier compact way! "
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"I already had one of the original ones which I still use because it is more compact & easy to stuff in my purse."
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Connection

Connection:
"Before two years, it has too many problems: shutting off, losing wi-fi connection (while next to the router); losing downloads; freezing & slow response some of the time."
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"My call logs show that I was in communication with non-english speaking persons both on a wireless connection through the MPX or on the phone for 132 minutes and the problem was never resolved."
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"I find it hard to get the charging plug connected easily."
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"Some games appear to have issues once in a while with connectivity to Amazon servers, so that is the only downside."
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"Mayday technical support never works - messages come that the internet connection is inadequate (even though speed tests show that it is more than adequate for any live streaming.)"
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"Had only one problem connecting to wifi, tech support was great, solved in one phone call."
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"This wasn't a huge problem, except when I was watching a video and lost the connection every few minutes."
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"I find it hard to get the charging plug connected easily."
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"Had only one problem connecting to wifi, tech support was great, solved in one phone call."
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"I love it, but am having trouble connecting to my emails from Comcast."
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"Then about 2 weeks ago, my great niece and I were playing a game and it just lost connection with the internet."
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Crash

Crash:
"It crashes and it's not compatible with a lot of web sites."
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"It seems to crash more often than the iPad and when it crashes it is ANNOYING!"
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"It has had crash problems from literally the first day."
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"Unfortunately the Silk browser is unstable, problematic, and crashes frequently."
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"at times the entire device crashes and will not restart until it is good and ready."
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"The Kindle Fire that I had before worked just as well (until it crashed for an unknown reason that amazon couldn't even figure out) and I actually kinda liked it better then the HDX."
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"Sound quality great, picture quality great, great for books however it freezes or crashes pretty regularly."
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"Pros:- Lightweight- Good battery life- Beautiful screen- Integration with Amazon marketplace is well doneCons- Silk browser frequently crashes."
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"So mad because I fell in love with this tablet, and the Mayday button and even that crashes."
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"It's pretty fast and everything loads quickly, though apps crash just as easy."
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Delivery

Delivery:
"UPS claims I was not home but did not leave UPS delivery attempt notification."
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"Excellent seller awesome delivery"
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"fast delivery, works great, thanks"
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"Love it..excellent product, second one bought... delivery was amazing"
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"Fast delivery, good packaging and fantastic value as I got it on a deal of the day and saved $150."
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"I did next day delivery so I would have it for an upcoming engagement and it worked out perfectly."
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Display

Display:
"Hard to believe how clear the display is."
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"System integration is a snap, great display, excellent battery life, there is nothing to dislike, never leave home without it"
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"Display is great,sound not as good as my Kindle Fire"
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"Since my old tablet had a 10.1 display I was concerned the 8.9 display might be a bit too small but I was wrong."
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"It's screen and display are VERY nice and rich, however the interface is confusing."
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"It was heavy and far from perfect with a horrible keyboard and limited storage on a small display."
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"The screen display and size are perfect."
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"It's great for watching video on a beautiful, nice sized display."
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"Nice device, great display."
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"The display is great, the best I've seen, but the limitations on downloads & accessibility to the apps I was looking for disqualifies it for me."
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"I am really enjoying the Kindle Fire HDX Display, WI-Fi, 32 GB."
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Dolby

Dolby:
"The Kindle's Dolby Digital speakers are well separated when it's held in landscape position, producing true stereo sound, a first in my tablet experience."
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"Picture quality is fantastic and the Dolby speakers sound great."
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"Sound quality is very good with Dolby but it isn't as loud as I would like sometimes and using bluetooth speakers doesn't give the rich Dolby stereo sound."
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"It is light in weight, the picture is pristine, and the Dolby stereo is utterly amazing!"
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"Vibrant screen and amazing Dolby sound sets it apart from the competition."
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Flash

Flash:
"The only major drawback is there is no expansion port to add a flash or thumb drive."
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"My only complaint is I cannot download Flash Player on this model."
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"It was perfect for my e-textbooks until I realize that I was not able to gain access to my textbooks because it is not compatible with adobe flash player."
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"My biggest complaint would be that it does not support Adobe Flash Player, I can't seem to watch videos that my friends post on Facebook."
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"The case is very flexible and economical and an excellent fit (less than $20 in black).In my first week of use I noted two negatives that I was not expecting:(1) Adobe Flash is not natively supported (this appears to be an Adobe Android Tablet issue)."
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"I love everything about this tablet except.... it is unacceptable that Adobe Flash Player is not supported on this device."
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"The photos are clear and crisp as well and I like the flash settting."
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"Love that it has a flash!"
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"upgraded from the kindle fire hd was happy just wish we would get adobe flash player and another browser."
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"Don't like that at all, have ruined flash drives like that."
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"Well ADOBE FLASH PLAYER is NOT going to work anymore and KINDLE doesn't have a fix."
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Focus

Focus:
"One downside is that the camera is too slow to focus and when I use it to catch adorable moments of my children, it fails to capture clear photos."
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"The camera is not so great, not focusing very well and taking not so good quality photos and videos, but no one buys a Kindle for the camera."
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"Surfing Net +Android Games + - (Not All Work Games For Kindle)Camera + - (Cannot use for Instagram)Skyping + - Auto focusing makes a dinging sound kind of annoying."
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"My eyes don't focus well so I picked the black background with white print, reading is so easy now."
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"Interior photos taken by the camera app were not as clear as I would have liked, even after I waited for the camera to focus and refocus --- which took a fraction of a second each."
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"At launch, it is understandable the lack of accessories but productivity focus accessories such as integrated case keyboard are missing at launch."
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"One downside is that the camera is too slow to focus and when I use it to catch adorable moments of my children, it fails to capture clear photos."
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"The rear camera is more than adequate and though the colors are not absolutely true, picture resolution is good and the auto focus and flash work perfectly."
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"I also really love the kindle free time for the kids as we can control how much time is spent on games and focus them toward books as well to help improve their reading."
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"Focusing and taking a picture is pretty easy, and Amazon will by default store your pictures in the Cloud - which counts against your storage allotment."
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"The focus is great, and doesn't take long to zero in on the target."
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Freezing

Freezing:
"I have had the Kindle Fire HDX since 2013 - the Tablet performed very well the first 1.5 years but in the last 4 months has been slowing down, freezing up and generally not performing very well for a device only 2 years old."
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"My Kindle Fire is freezing and this is so frustrating."
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"I recently purchased a 7 HD and it seems to have the same freezing issue, so perhaps some (or many) of the problems are OS related and a appear across the line."
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"The freezing problems remain, requiring a reboot at least once a day, sometimes several times a day."
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"My only complaint is that it keeps freezing up and will not let me advance or go backwards..have to shut Kindle down to get it to work again..this has happened often and is quite annoying..it is a brand new factory sealed Kindle.."
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"I am having a charging problem with my Kindle along with it freezing up as well so I believe I may need to have it replaced but other than those issues I love my Kindle!"
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"Love it except for the keyboard freezing up on occasion."
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"It was cheaper and lighter weight than IPad, but it has not been worth all the hassles with connecting to internet, freezing up, factory reset and the bad connection with charger."
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"I am having a charging problem with my Kindle along with it freezing up as well so I believe I may need to have it replaced but other than those issues I love my Kindle!"
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"I never have any problems with it freezing up."
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"I don't have problems with glitches, or freezing up."
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Hdmi

Hdmi:
"I'm extremely disappointed that there is not an HDMI port, so you can not connect it to older devices like tvs, cameras, etc."
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"The problem I have with this expensive tablet is there is no hdmi input."
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"If you read most of the 1 and 2 star reviews these are largely people who apparently didnt do much if any research prior to purchase and now discover the limitations with access to certain features they expected, dedicated appholes who still cant believe the device doesnt support Flash or some esoteric game or another, and then die-hard Apple devotees who will never be satisfied unless theres a Macintosh apple logo on it and the few who missed the part about no mini- HDMI port."
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"Also, I am greatly disappointed that I am unable to use an HDMI cable to mirror to my Kindle 8.9 with my HDTV television."
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"I wish they left the micro HDMI slot, which is the only negative I have."
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"I am disappointed because I thought it was hdmi compatible."
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"The HDX is by far the best tablet out there-it does everything-and so much faster and easy, it is worth the step up-I wish it had the HDMI option-that would have made it perfect, but, I have older versions that do-so no problem-just feedback."
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"One thing I liked about the original was being able to connect it to my TV via an HDMI cable."
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"A USB or HDMI port would have come in handy as well."
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"With my old tablet, I had a micro HDMI to VGA adaptor and was able to connect to projectors to give presentations."
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"Great for reading or surfing the web..........They should've incorporated a hdmi output as well as the ability to mirror rather than removing a feature."
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Heavy

Heavy:
"I suppose I shouldn't be surprised that amazon is the same as other companies making throw away junk that is filling up our landfills with heavy metals and toxic chemicals but for the self proclaimed most customer centric company on Earth this policy is bad for both customers and the environment."
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"It was heavy and far from perfect with a horrible keyboard and limited storage on a small display."
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"It is slow, it is heavy and it is weird."
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"My only complaint is with the Amazon marketers who have decided to hump a heavy, $70 case for this light-weight beauty, while it is relatively difficult to find and buy a less expensive and better-working alternative."
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"Not that this is heavy but I was not comfortable holding it with one hand."
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"My only complaints being that is quite heavy in the hands when reading books or magazines, and it is a little bit on the slow side when multiple apps are running in the background."
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"It's a good enough Kindle, although it is kinda heavy...I haven't gotten into it very much yet..."
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"I imagined that it would be pretty heavy but the weight isn't an issue at all."
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"Truly excellent tablet for the heavy Amazon user, though the lack of customizing ability is often frustrating."
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"The Fire is too heavy for easy reading, and works best when proped up on a table or other means."
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"There was nothing wrong with my previous Kindle Fire but I needed something larger that wasn't heavy and that I could use easily by just holding it and not having to put it on a table."
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Image

Image:
"Plus, the Fire has a great camera......and now all the wonderful pics I took overseas are lost (my fault, of course, for not backing up what I keep thinking of as a perfectly new device, given it had absolutely no quirks and ran beautifully up until BLAMMO, gone).I'm a Prime member and very loyal amazon customer and I'm very, very upset with their treatment of me and for marketing a device with such a common problem."
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"i was very disappointed that when i transferred some images over that they didn't continue to show in different folders, it was just one big glob of photos."
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"What I don't Like:Number one biggest complaint - DESKTOP BACKGROUND and Home screen images."
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"The Kindle Fire's good points are:1) Very good color2) Very good resolutionIts bad points are:1) Hard to see in daylight, but then, so is my smartphone2) Low sound volume3) No mini-HDMI output port4) Hard to use selection screen for viewing movies - did not display titles, just an image from a few seconds into the program5) Possibly annoying ads on the home screen during start-upI suggest using the Sandisk APP that is intended for use with the Sandisk Media Connect, a storage device that connects to the Kindle Fire using WIFI."
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"LED flash does not go much farther than a few feet, so low light pics are not great (no biggie for me)."
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"And, adding the first photo from the photo collection to the carousel each and every time I go to photos even if I never looked at that first photo is really annoying."
_
"As my eyes get used to 1080p high definition images from pretty much everywhere these days, it is one indication of how beautiful such densely-packed pixels can look when you let out an involuntary ooh as I did at the beginning of The Hobbit."
_
"Plus, the Fire has a great camera......and now all the wonderful pics I took overseas are lost (my fault, of course, for not backing up what I keep thinking of as a perfectly new device, given it had absolutely no quirks and ran beautifully up until BLAMMO, gone).I'm a Prime member and very loyal amazon customer and I'm very, very upset with their treatment of me and for marketing a device with such a common problem."
_
"I mean, the device itself is (was) very good, the screen and image quality beats any other device (sorry apple fans), the OS has several neat features like free time (for the kids) and integrates with Amazon services easily and intuitively."
_
"The images are crystal clear and the colors are brilliant."
_
"I find it pretty easy to operate and the clarity of Images are good"
_

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Kindle

Kindle:
"I decided to purchase this tablet after my children broke the screen on my Kindle Fire 8.9 (non HDX)."
_
"But to my dismay, the new Kindle exhibited the exact same problem as before."
_
"I would have never agreed to accept a refurbished Kindle when I know full well that problem is not in my hardware."
_
"The last person said, let me review the conversation.. and when he came back asked, can you explain the problem you are having with your Kindle?"
_
"However, beware that Kindle and Google do not play well together."
_
"Very happy to have my Kindle again.....the one I purchased new had a dead digitizer (touch screen) and to fix it would cost about the same as purchasing this refurbished one."
_
"My Wife and I are very pleased with our Kindle."
_
"Too bad since I really enjoyed my kindle while it worked."
_
"i liked this kindle so much but it hasn't been a year yet when it started to hang freeze, etc."
_
"Being honest I love my Kindles!"
_
"I have purchased in total 10 kindles and let me say I love the quality and durability with them for my kids (Many many drops and never a broken screen) My family loves to stay updated on electronics so all These kindles ranging from the 1st generation and on (Still have all and work! )"
_

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Listening

Listening:
"I like reading and listening to music (with headphones, I'm on a bus)Ok, the part I hate: no archiving."
_
"At first I really liked the idea of reading books and listening to music."
_
"love reading books and listening to my music."
_
"The built in speakers are acceptably clear for listening to words."
_
"But there are a couple of things missing that I would have wished for -- bluetooth, for example, to connect to an external speaker when listening to Pandora would have been great."
_
"If you plan to use this primarily for reading, listening and playing games, this is a good device."
_

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Loud

Loud:
"I like to purchase and download music, the stereo has a great sound, but the volume on the kindle is not that loud, so I would recommend purchasing a speaker that is compatible with your kindle fire."
_
"Pros:Awesome display8MGP Camera back and you can also take pictures facing frontEasy setupCons:Volume does not get loud enoughOS is incompatible with many programs it seems?"
_
"The only problem I have is that the sound is not as loud as the 7 one."
_
"The maximum volume is not loud enough and the highs are not that clear and nowhere near distortion-free."
_
"The pictures quality is far sharper and color saturated than the latest iPad and the sound is loud, crisp and clear."
_
"Sound quality is very good with Dolby but it isn't as loud as I would like sometimes and using bluetooth speakers doesn't give the rich Dolby stereo sound."
_
"I have no experience with other tablet speakers so I can't make a comparison, but the HDX speakers are well placed, clear, loud, and don't sound tinny."
_
"And for crying out loud .. figure out an easier way to clean out the deleted emails !"
_
"The sound quality is good, just not loud enough."
_

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Manual

Manual:
"Like the camera and find it is a little confusing because of the lack of a hard copy manual."
_
"love that I can get help on line & by phone I am just disappointed that the amazon manual have to be purchased for $14.00 Iwas led to beieve an information disk came with it ."
_
"My only serious complaint is the lack of a user manual, or where to get it."
_
"If you have problems with wifi when setting it up you are UNABLE to get any info from the manual."
_
"I was pleasantly surprised that a non-techie could use it right out of the box without a how-to manual or a even a little frustration."
_
"I checked out a book from the library called Kindle Fire: the missing manual, the book that should have been in the box."
_
"I was able to do some manual reboots and factory resets and continue using the device."
_
"There's a minimalist, but adequate, tutorial and owner's manual (in quotes) if you hit the ?"
_
"Miss having Adobe reader and a physical manual would be nice."
_
"Works extremely well, but an instruction manual would help a great deal! "
_
"I suppose there is a good manual in some of the books, but I've already spend a fair amount of money and found nothing."
_

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Menu

Menu:
"Now while reading, the areas to tap on to have the menus appear are not clear and the same spot will work once after several attempts, then not work later."
_
"Kindle fire HD a 8.9 for $365 Kindle fire HDX froze up speakers crackled and pop could not pull menu bar down had problems with customer support and understanding my issues was frustrated this go round had troubles with voice over not responding"
_
"It's an hassle to have to go through the menu each time to change the font size."
_
"Not really impressed that you are severly limited in how you can customize the Kindle and its irritating menus home screen."
_
"I liked the quality of the display and how light it was, however it was not straight forward to navigate, for example it was not easy to get to the settings app you had to go to the app menu instead of just having a settings app on the main screen."
_
"The app store to start off with was hidden in the menus and would often take two tries to load up."
_
"We have had no problems at all once we have gotten used to the menus."
_
"Its pretty easy to figure out between the built-in help menu and whats out there online."
_
"I want a simple settings menu, that's easy to find and has a clear list of options."
_
"The interface and menus are very easy to navigate and Silk is a wonderfully fast browser."
_
"Everything about this piece of equipment is incredible, the screen resolution, the response time, even the menu system is excellent."
_

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Pdf

Pdf:
"The problem is that it's a pain in the ass to download pdf files onto the kindle and even then it does not allow me full access to all the folders."
_
"But when they have apps that work for what I want in their App store but they intentionally limit access to them to Kindle Devices because they allow ePub and PDF content I have a problem with that."
_
"I have just discovered a problem with Kindle's PDF reader where I was unable to exit the reader when viewing a single-page PDF (would not display any soft buttons icons and there is no hardware home or exit button)."
_
"It is great with handling PDF documents, Kindle books, other ebooks, audiobooks, and pieces of Amazon."
_
"Months later I have discovered an app called Pro EZ PDF Reader which has a display similar to a bookshelf and is adequate for my needs."
_
"Excellent for Reading Books, Magazines and PDF files ."
_
"Nice ability to read PDF and Word files (can't edit them though! )"
_
"- you can easily get non-Amazon ebooks (pdf or epub or any other commonly used ebook format, free or otherwise - B&N; etc.)"
_

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Pixels

Pixels:
"My first Kindle Fire HDX 8.9: after two months of use, the screen developed dead pixels."
_
"I did and she drew a circle right where the problem was and said I had some dead pixels."
_
"It was great but had one dead pixel, so it went back, the replace is fine."
_
"The other thing I like is that they finally added a rear camera its 8 Mp (mega pixels) its not so great but it will do what ever you want knowing tablets don't and shouldn't have really good cameras and this one has flash not many tablets have flash, only Samsung really does that and Sony is all I know of but its nice that they include that."
_
"Many oranges tend to appear more green on the kindle due to the missing red pixels."
_
"As my eyes get used to 1080p high definition images from pretty much everywhere these days, it is one indication of how beautiful such densely-packed pixels can look when you let out an involuntary ooh as I did at the beginning of The Hobbit."
_
"The pixels are so pretty you'll want to shed a tear."
_
"Its screen is clear, bright and most important the pixel are just amazing!"
_
"Thought about the IPad Air but decided for the quality, higher pixels, weight, ease of use, price, and the mayday button will help you figure out the things you can't."
_
"Love the size; # of screen pixels; view choices for reading (sideways, two column, screen brightness)."
_

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Plug

Plug:
"It was replaced under warranty for a faulty battery and then it broke again just after warranty ended with a faulty plug in."
_
"I find it hard to get the charging plug connected easily."
_
"My only complaint is when I plug it in to recharge the battery, it automatically turns back on."
_
"What was broken was the on and off plug."
_
"I DO LOVE MY NEW KINDLE FIRE 8.9 hdx..But...sometimes it will charge and sometimes it wont..I noticed from day one that the charger was crooked when it was plugged in...Set at an abnormal angle...This is very frustrating...Contacted support..They are sending another one...Very upset....You get it set up with pictures and all your apps and then you have to start from scratch...My original Kindle did not do this...The cost of the 8.9 hdx is pretty high so I expect more from them...Obviously this is a known problem with the Amazon Kindle and we were not told....If they plug up the kindle before they sell it they could not miss the crooked plug....A lot of people are having the SAME PROBLEM..Recall?"
_
"I find it hard to get the charging plug connected easily."
_
"Where I used to be able to use it for a few days and plug a charge cord in when I thought of it, Now I am finding myself having to leave the power cord in 2-3 hours to have 20-30% power, just to ensure I can watch a video with it remaining plugged in for lunch."
_
"I love that I can watch movies on it and not have to plug in head phones to hear ..."
_
"The battery is good for several days and it's simple to plug it into the cable from my computer overnight, ready to go again in the morning."
_
"Shows excellent wish there are more e accessories and plug in."
_

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Price

Price:
"I didn't buy the extended warranty but I'm extremely unhappy because of the price I paid for the HDX."
_
"For the money paid, that is very disappointing."
_
"it does NOT work as intended and they tell you they will call you back and don't I wasted my money and would NOT recommend this"
_
"Until the last month, I loved it, but for the money I am terribly disappointed it won't last a year."
_
"I usually love Amazon products but this is very disappointing for the price."
_
"Screen flickers on off, tablet turns itself on and off, can't pick up a wifi signal, and even the 4G carrier was unable to offer assistance, SAVE YOUR MONEY! "
_
"Basically same price and much more reliable not to mention there are tons of apps that you can't get on kindle that you could on Itunes."
_
"Great when it works, but should have lasted longer for the price paid."
_
"Great for reading and sound and video are as enjoyable as my home theatre (and it is not a cheap system)."
_
"I was informed that the item would need to be replaced and, after several phone calls to Kindle Support and speaking with supervisors, since it was just over one month since the warranty expired, the very best they could do was give me $20.00 off the list price of a refurbished model."
_
"I know you can install Google's app store as well).I feel as though the HDX line will probably be phased out eventually in lieu of cheaper options, but if you can pick this up at a good price you'll be happy overall with your purchase."
_

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Processor

Processor:
"I've done a lot of tablet research and I was unable to find any other tablet with as much ram and processor speed."
_
"The Tegra 4 models are disappointing, it looks like Snapdragon is the processor to have right now."
_
"The picture quality and auto-brightness feature are great and the speed of the processor makes it an ideal tablet for those looking for a low-priced versatile option."
_
"The display shows a great picture and the new processor makes task fly by Most of the apps that I like are in the store so that is not a negative for me."
_
"The processor is fast and web usage is easy."
_
"Adore the Kindle Fire HDX - love the size, lightweight and clarity of the screen -- very fast processor and so easy to operate - I told my two best friends and they both ordered one too - highly recommended!"
_
"Fast processor, connects to web immediately, easy and intuitive to figure out functions of the Kindle, display very vivid and clear."
_

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Program

Program:
"Moving from one document or program to another is horrible."
_
"There were some incompatibilities with some apps programs I was using."
_
"Not easy to program."
_
"I can understand being able to do that with a book or magazine but I never expected to be able to do that with a TV program, especially one that I started viewing on the TV."
_
"Pros:Awesome display8MGP Camera back and you can also take pictures facing frontEasy setupCons:Volume does not get loud enoughOS is incompatible with many programs it seems?"
_
"The Kindle Fire's good points are:1) Very good color2) Very good resolutionIts bad points are:1) Hard to see in daylight, but then, so is my smartphone2) Low sound volume3) No mini-HDMI output port4) Hard to use selection screen for viewing movies - did not display titles, just an image from a few seconds into the program5) Possibly annoying ads on the home screen during start-upI suggest using the Sandisk APP that is intended for use with the Sandisk Media Connect, a storage device that connects to the Kindle Fire using WIFI."
_
"It does depend on your internet speed however to seamlessly watch videos in HD while downloading a long program."
_
"Easy to use and great HD picture for movies TV programs, etc."
_
"That is wonderful help program..needs advertising more for buyers."
_
"Also so happy that the book program now allows you to set up your own personal folders."
_
"Wish that the video had more close caption instead of just the foreign movies and some news programs, Otherwise, it's a great product."
_

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Quality

Quality:
"I am an extremely loyal Amazon customer, but now I'm very disappointed at the less than stellar experience and the lesser quality electronic products they produce."
_
"A great value and quality in a field that is competitive to a fault."
_
"Disappointing quality."
_
"The sound quality is not as good."
_
"I would not recommend the Fire HDX, both for it's operating limitations, and it's quality problems."
_
"Extremely disappointed with the quality of this expensive gadget."
_
"I have purchased in total 10 kindles and let me say I love the quality and durability with them for my kids (Many many drops and never a broken screen) My family loves to stay updated on electronics so all These kindles ranging from the 1st generation and on (Still have all and work! )"
_
"It is , and continuing a pleasurable experience, with my Kindle Fire 8.9 HDX , Picture quality is outstanding , Video's intriguing , especially as a Prime Member, just add headphone's and the Prime Music comes alive , tried others tablets , but this investment, is my best ."
_
"A great value and quality in a field that is competitive to a fault."
_
"Picture quality is excellent, as well."
_
"The picture quality for watching movies is outstanding."
_

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Recharge

Recharge:
"It turned out some thin metal ribbon had broken just behind the recharge plug-in slot and it would cost about $180 to fix."
_
"My only complaint is when I plug it in to recharge the battery, it automatically turns back on."
_
"the kindle fire isn't holding a charge and takes hours and hours to recharge...not so fun"
_
"Battery endurance seems very good and have run the HDX several hours at a time (I've not run the battery flat yet and recharge every morning).My only criticism of the HDX is the lack of the HDMI plug (I know, wireless is the future and all that, but I did like having it for travel where wireless video connection is just not available)."
_
"The power adapter failed after the warranty so I have a Kindle that will not recharge unless I pay to have it repaired."
_
"The solders attaching the power adapter wires to the motherboard break, rendering the Kindle unable to recharge, which I have learned is a common problem."
_
"I am also pleased with how quickly it recharges...."
_
"Watched 10 hrs of video with no battery recharge - picture & sound is exceptional."
_
"I use it enough that I have to recharge it everyday, but that is no problem."
_
"Great display, easy to read, quick to recharge and so light."
_
"The use of any of my phone cords make it easy to recharge."
_

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Reset

Reset:
"I reset it to factory settings and it did absolutely no good."
_
"We finally did a factory reset which was suppose to take care of the problem and it did for about 48 hours."
_
"yes I owned the kindle fire HDX and it had a problem with charging so I call on them they told me that they would reset it so they did but one problem was that it only had 20% on it you have to have at lease 45% to reset it so it turned off and when ti came back on I could not turn it off or turn it back on the only way it would cut on was to hook the the charger back up and it would turn on back now how do you turn it off well what ever charge you have on it would have to die out ok I called back on them and I told them what was happinging they told me to purchase another cause my warranty ran out so I told them that I could turn it on and off before they did what they did, they broke my kindle fire hdx I have been a good costumer with them and this is what they did to me and they told me that they were sorry really"
_
"The Kindle Fire will Factory Reset if an incorrect password is entered too many times on the lock screen."
_
"Even though I PURCHASED these movies and DOWNLOADED them to my kindle, my three year old can't watch them now unless I take the kindle to a place that has a stronger internet connection than my cell phone and go into each of the 50 or so movies to 'reset' them because the kindle will start giving her an error message that she needs an internet connection to watch the movies (even though they are downloaded on the kindle!"
_
"I was able to do some manual reboots and factory resets and continue using the device."
_
"The kindle had 51% battery reserve when the screen went black and it could not be reset using the steps recommended by Customer Support."
_
"It was cheaper and lighter weight than IPad, but it has not been worth all the hassles with connecting to internet, freezing up, factory reset and the bad connection with charger."
_
"Love it with the exception that one time I have to reset it and lost my applications."
_
"They recommended that I use the factory reset botton, which I did."
_

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School

School:
"Each operator refused to actually LISTEN to me and just knew they were the ones that could fix my problem with their high school diplomas."
_
"I have an Ipad at school, and don't use it because it is not user friendly."
_
"I'm wanting this because my Kindle Fire gen 1 broke as well as to use at the Elementary school I work at."
_
"It is a great tablet however, because I need it for school and a tremendous amount of reading I am not able to use it like I would like to"
_
"The lack of Google apps is a HUGE problem for my middle school son ."
_
"I home school and it's a good tool for them."
_
"Having previously purchased the old school Kindle Fire with a 7 screen I thought that was pretty nice 2+ years ago."
_
"Hoping the school will have kindles as well soon."
_
"I used this during grad school as a student, as a teacher, and I love reading for fun on it."
_
"She loves it, she uses it for school, now everyone in her class wants one."
_

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Scratch

Scratch:
"I'm not a luddite by any means (I consider building computers from scratch entertaining), I simply have not felt any great need for mobile computing."
_
"There's so many things I haven't even began to scratch the surface of that this device is capable of, have already recommended it to several friends."
_
"Well guess what not a scratch on it and doesn't work at all and what is amazon's solution they will sell me the same one refurbished for over $200 dollars really?"
_
"there were no dent, scratched.. just perfect."
_
"Good, but a too reflectdive surface, too easily scratched."
_
"Not a scratch on it and it works great!"
_

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Screen

Screen:
"I decided to purchase this tablet after my children broke the screen on my Kindle Fire 8.9 (non HDX)."
_
"I was excited at first; this is a very sleek, lightweight, and attractive tablet, and the screen looked incredible... but the problems started immediately."
_
"Very happy to have my Kindle again.....the one I purchased new had a dead digitizer (touch screen) and to fix it would cost about the same as purchasing this refurbished one."
_
"My screen came really dirty."
_
"The only thing that bothered me was the fact that the screen was REALLY dirty."
_
"Just a black screen and none of the troubleshooting options solved the problem."
_
"I was excited at first; this is a very sleek, lightweight, and attractive tablet, and the screen looked incredible... but the problems started immediately."
_
"Hers had voice recognition, extra storage and much better search results, and although mine was Way bigger (by and inch) her screen resolution seemed just as good."
_
"I have purchased in total 10 kindles and let me say I love the quality and durability with them for my kids (Many many drops and never a broken screen) My family loves to stay updated on electronics so all These kindles ranging from the 1st generation and on (Still have all and work! )"
_
"The screen display and size are perfect."
_
"I have a Nook for my books, but if you belong to Amazon Prime you can borrow books..and watch movies for free (I didn't know this until I cancelled my Prime this month and I had it for 1 yr) The screen is crisp and clear."
_

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Sharp

Sharp:
")* The ulta-lightness (it feel like the battery must be missing)* The great sound* Sharp sharp sharp text* The joy of reading Kindle books on it (no rim of purple or blue)* The smooth, quick operation--no stuttering!"
_
"clear and sharp."
_
"Clear sharp viewing."
_
"Sharp clear viewing nothing like owning the original the best Kindle and with a prime subscription, there are thousands of things to read see and play."
_
"Otherwise, the display is very sharp and battery life is good."
_
"Beautiful graphics - so sharp."
_

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Size

Size:
"I have a vision problem and the dark background with small white print I can,t read."
_
"Can only think of small negative comment: wish Amazon could have more apps equivalent to one's offered on Google Play."
_
"Since my old tablet had a 10.1 display I was concerned the 8.9 display might be a bit too small but I was wrong."
_
"A small point and I am sure I will get used to it, but it is inconvenient."
_
"Really unfortunate that they can't get their act together to solve an issue that is only affecting a very small percentage of users, and that they are unable to update me in a timely manner with any information or assistance."
_
"I rated this unite low because I Am visually impaired although reading a book it is fine,other areas,all other items,as in settings,time ,tables of contents,maps,etc, are fixed with a font so small, without excellent eyes ,they are unreadable."
_
"The screen display and size are perfect."
_
"Even though I enjoyed it, I like the size of the HDX and use it all the time."
_
"I love this tablet, the screen is just the right size, and picture definition is spectacular!"
_
"Great screen size, clear pictures."
_
"Battery life is longer than expected, screen size is optimal, wifi works great."
_

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Sound

Sound:
"I like to purchase and download music, the stereo has a great sound, but the volume on the kindle is not that loud, so I would recommend purchasing a speaker that is compatible with your kindle fire."
_
"The sound quality is not as good."
_
"At first I thought there was a problem with the sound, but discovered when putting a pin securing a writing tool into the ear phones pin hole, the sound died."
_
"Have problems with the charging cord in that it is hard to connect and disconnect, and also with the sound."
_
"Normally refurbished products make me nervous but i am in love with my Fire HDX, you would never be able to tell its refurbished and the picture and sound is greatly improved from my old one."
_
"I don't think the HDX 8.9 kindle compares with the previous kindle HD 8.9.The sound quality is not good and clear on the HDX."
_
"Great for reading and sound and video are as enjoyable as my home theatre (and it is not a cheap system)."
_
"While I would have preferred front facing speakers, the sound is still good overall for when you're not using headphones."
_
"Sound is really good."
_
"Love everything about this kindle....sound is great....graphics are terrific and soooo very easy too use...thanks amazon..."
_
"I especially like the sound, nd bought a pair of headphones to get the best experience."
_

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Speaker

Speaker:
"I like to purchase and download music, the stereo has a great sound, but the volume on the kindle is not that loud, so I would recommend purchasing a speaker that is compatible with your kindle fire."
_
"Well the new one was bad within a week with a broken speaker."
_
"The screen was crisp and bright, although I thought putting the speakers on the back was a design error."
_
"I like my new kindle but one thing I am disappointed in is the speaker for my music."
_
"-The speakers are pretty weak."
_
"The only complaint that I would have about it is that the speakers and sound is not as good as it was on the previous Kindle Fire."
_
"While I would have preferred front facing speakers, the sound is still good overall for when you're not using headphones."
_
"The Kindle's Dolby Digital speakers are well separated when it's held in landscape position, producing true stereo sound, a first in my tablet experience."
_
"I really enjoy watch YouTube and Netflix, the speakers are awesome."
_
"I love this Kindle Fire HDX 8.9'' HDX DISPLAY WI-FY 64 GB IT IS VERY CLEAR THE PICTURES ARE AMAZING AND THE SPEAKERS ARE CLEAR AS WELL, I BOUGHT IT AT AMAZON, GREAT JOB AMAZON."
_
"I thought my other ones would fit but everything is different....buttons in different places as well as speakers...."
_

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Speed

Speed:
"Kindle keeps crashing about every couple days, apps closing, slow typing errors."
_
"Its use as an internet surfing device was frustratingly slow and whatever other functions there were never seemed to shine because of its meager storage."
_
"Mayday technical support never works - messages come that the internet connection is inadequate (even though speed tests show that it is more than adequate for any live streaming.)"
_
"One downside is that the camera is too slow to focus and when I use it to catch adorable moments of my children, it fails to capture clear photos."
_
"It was way too slow, apps were not clear to me and the video playback was awful."
_
"The only thing missing is a micro sd card port with a 32gb high speed card filled to the brim with my mp3s."
_
"But it's excellent product and works fast."
_
"Light weight, fast and easy to use"
_
"good price , fast shipping"
_
"Fast service and easy to use! "
_
"I really like the screen resolution and the speed of the unit - good battery life too."
_

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Stream

Stream:
"Only negative is the constant stream of product advertisements every time you open it."
_
"Still unable to download or stream video, even after two replacement devices (the first replacement device was the wrong device)."
_
"I am disappointed that we had this issue because I was very excited to have a kindle to read on, stream videos, and play games on."
_
"We choose Kindle because not only can we read the greatest books but also stream Great movies and programs."
_
"Unable to stream some live tv shows without Flash."
_
"My only complaint is that you can no longer connect the device to your TV to stream the downloads."
_
"It preforms pretty well, streams videos easily, good with getting books and apps, and has a good battery life.."
_
"ONE very nice feature of the kindle that I found out by accident--you can stream from Amazon Prime even if there is no Wi-Fi."
_
"It's stream lined well and has a very user friendly touch screen."
_
"It's faster, streams great."
_
"The videos and music streams beautifully and everything is so fluid!"
_

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Streaming

Streaming:
"I mainly wanted this for streaming Netflix showtime etcWhat a disappointment."
_
"Fast , light, just awesome picture.. the emergency panic button with live chat is also fantastic as the operator was right there streaming live to help me with whatever problem i needed"
_
"Seriously considering returning this device after reading some of the other reviews....Even thought there are LOTS of good ones, I have noticed a common thread amongst some of us who DO have connection problems, and video streaming problems, so I don't know if if this is going to be an issue that can be resolved."
_
"Unfortunately, streaming is almost impossible because of the change in the internet speed."
_
"Occasionally there's a stutter or hiccup during video streaming, but nothing that's too annoying."
_
"The streaming on the kindle isn't great and there isn't a ton of support (despite mayday) to really help out with glitches."
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"Mayday technical support never works - messages come that the internet connection is inadequate (even though speed tests show that it is more than adequate for any live streaming.)"
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"It had a great battery life, the streaming quality was fantastic, the Kindle app was beautiful and finally converted me to an e-book fan."
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"Great screen resolution and clear sound when streaming videos."
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"Email, surfing and streaming to his heart's content and enjoying all the other features that the Kindle Fire HDX 8.9 has to offer including the crystal clear display and the cameras."
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"excellent, I can hardly put it down, especially enjoying the streaming broadcasts (Sopranos, Rome)."
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Support

Support:
"IF I DO HAVE PROBLEM KINDLE SUPPORT WILL BE GETTING A CALL."
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"I'm super disappointed in the tech support for Kindle and Amazon."
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"I am greatly disappointed in the support over time that I received for my device."
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"Its now September 2015 still having the same problems and support indicates the developers notice low memory issues on a nearly factory clean Kindle Fire 16GB."
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"The second one went dead and nothing worked, customer support, waiting 20 seconds, and doing the restart, nothing worked it was just battery dead without warning."
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"I promptly called support, only to confirm my fears that the device was officially dead."
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"And on top of that, it didn't correct the problem which prompted me to contact them for support!"
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"Today, Nov 30, 2015 it works GREAT and the support is the best!"
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"I do appreciate Amazon's customer service support though, without that I would have moved on to another brand."
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"I was an avid Amazon customer for many years and it makes me sad to say that I can no longer spend money at Amazon, but that's not Amazons fault, I am just stubborn and refuse to support companies who do not stand behind their products."
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"After some searching I found the support link and the tech support was quite good."
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Sync

Sync:
"I still haven't been able to get the outlook exchange to sync -- this is probably on me more than the Kindle Fire."
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"Disappointed it won't sync with AOL so my address book and calender are not accessable."
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"If it wasn't for the inability of being able to fully sync my Google calendar accounts with this device and a few other quirks that I could have worked around, I'd still be the proud owner."
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"So it did not sync well with my Google accounts."
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"As annoying, neither email contacts or calendars sync."
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"Told last night that CS rep had filled out a ream of concerns over failure to Sync."
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"I know better now, and will choose a tablet with a real camera, a reliable reader and better voice sync the next time."
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"If it would sync with the genie go and download from it, this would be perfect."
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"The second Skype call was to someone else and we had outstanding picture sound quality and perfect synch."
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"It was easy to sync up with my ATT email."
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"I've paired a bluetooth keyboard as well and have had no issues with keeping up with my notes and synced with One Note."
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Usage

Usage:
"These get daily usage and have held up perfectly!"
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"The processor is fast and web usage is easy."
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"My main reason for going with the Fire HDX 8.9 was for the screen real estate, the resolution, and being able to extend my Prime usage."
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"For only $100 more you can get a better product whose company will stand behind it and will not fail on you even after heavy usage during 4 years or more."
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"Original Review:If you have constant internet access and don't have to worry about paying for usage, then this wouldn't be terrible."
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Video

Video:
"At first it was unable to show this video... reboot your device."
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"Every video I clicked on pulled an Error Message."
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"In order to do so It says I need to free up some space but at this point the only thing on my device is what came with it from the factory, one game I play and the books that I have mostly stored in the cloud...I am also confused about how to get my device to link with my tv for viewing movies and such, It says I need a HDMI cable but when I search for one that will be compatable with my 3rd generation Kindle which does not have a built in port for the HDMI cable im unsure of what to purchase and if that is all I will need."
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"Unable to download very many movies, in fact, only five."
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"It was way too slow, apps were not clear to me and the video playback was awful."
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"I was unable to view directly from videos in Bing search."
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"This wasn't a huge problem, except when I was watching a video and lost the connection every few minutes."
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"Recently I tried to download a digital movie from iTunes .. good luck with that (it was a free copy included with a purchase) .. of course Amazon doesn't want me shopping on iTunes, I get that, and I don't want to get trapped in the Apple world, but hey!"
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"Great for reading and sound and video are as enjoyable as my home theatre (and it is not a cheap system)."
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"It's great for watching video on a beautiful, nice sized display."
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"It is , and continuing a pleasurable experience, with my Kindle Fire 8.9 HDX , Picture quality is outstanding , Video's intriguing , especially as a Prime Member, just add headphone's and the Prime Music comes alive , tried others tablets , but this investment, is my best ."
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Volume

Volume:
"I like to purchase and download music, the stereo has a great sound, but the volume on the kindle is not that loud, so I would recommend purchasing a speaker that is compatible with your kindle fire."
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"Disappointed with the light feature and the volume control."
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"Kindle fire HDX bought originally at Christmas had a low volume problem ."
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"The only other downside that I know of is that the volume on this is actually quieter than on the previous 7 Kindle Fire HD we had, so that felt like a backwards move to me, but other I love this one, and I'm looking forward to the next incarnation in the Kindle family."
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"I was very disappointed at the volume on this Kindle Fire."
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"Pages load quickly, movies look wonderful and the volume, while not fantastic is far louder than my original kindle fire."
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"Well, this really did boost the audio volume to a very high level, with an unbelievable amount of distortion!"
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"It's easier to hold & to have actual volume buttons is great as well."
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"Wi-Fi speed is excellent, easy to find volume buttons and power button."
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"Has good volume, nice big screen, I have a lot of apps and doesn't seem to slow it down."
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"Good volume for your personal space, but too big to carry around with you if you are moving room to room doing chores."
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Warranty

Warranty:
"I didn't buy the extended warranty but I'm extremely unhappy because of the price I paid for the HDX."
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"It was replaced under warranty for a faulty battery and then it broke again just after warranty ended with a faulty plug in."
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"Had problems with extended warranty sub-contractor."
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"They were unable to troubleshoot it and since I did not buy the warranty - I am screwed."
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"bought this in 2013 December it will not turn on and what I am understanding that this a common problem and that unless you purchase the extended warranty you are completely out of luck and the 479.00 you paid for it."
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"worked perfectly until the warranty expired then the screen went black."
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"I was informed that the item would need to be replaced and, after several phone calls to Kindle Support and speaking with supervisors, since it was just over one month since the warranty expired, the very best they could do was give me $20.00 off the list price of a refurbished model."
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"Recommend the extended warranty or get the older version."
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"The Kindle HDX Fire 8.9 just quit this week, again almost exactly 2 months after the warranty is up, so kiss our $494.00 good bye!"
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"This review has nothing to do with the actual device, which I had previously given as gift, (with a Canopy extended warranty), just several months ago, and she loves it! "
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Web-surfing

Web-surfing:
"Its use as an internet surfing device was frustratingly slow and whatever other functions there were never seemed to shine because of its meager storage."
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"Also helpful for the really tiny links that sometimes can frustrate you surfing with the onboard web browser."
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"I started using the Silk browser and ran into multiple problems when surfing the web."
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"When surfing my page load times were unbearable."
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"Compared to my older kindle, the battery dies faster, which is a bit annoying but I blame myself for using it way more surfing the net, checking social sites etc."
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"Not just a great reader but it also makes surfing the web and switching screens very easy."
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"I recommend this for movies, reading, surfing, email....love it."
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"Great speed, good for surfing, reading, games, e-mail, social media, etc."
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"Easy to use no matter what I'm doing from watching movies, surfing the internet, or just curled up w a good book."
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"Email, surfing and streaming to his heart's content and enjoying all the other features that the Kindle Fire HDX 8.9 has to offer including the crystal clear display and the cameras."
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"Just surfing, social media and Netflix is pretty much all I want it for."
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Weight

Weight:
"I had ankle surgery in the middle of July and was unable to put any weight on my left leg for 3 months."
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"some apps do not work well on this OS fox ex youtube, weight and size wise pretty good."
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"My only complaint was the weight."
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"I love my new Kindle Fire HDX 8.9...it's lightweight the pictures are crystal clear...I love when you have a problem or question and you can hit the mayday button and someone's there to help...I have the Kindle, Kindle Fire and Kindle Fire 8.9...I am truly impressed with all of them..."
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"The light weight is hard to believe !"
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"Pros:Really bright clear screenImpossibly light weight and thinCons:Volume bar and on off button are hard to find by touchAmazon's App Store is still pretty slimSummary: Really great for a media consumption device (movies books music)."
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"I was excited at first; this is a very sleek, lightweight, and attractive tablet, and the screen looked incredible... but the problems started immediately."
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"Incredibly lightweight with a beautiful screen, long lasting battery, quick Wi-Fi, and regular updates from Amazon which have been a nice surprise (so many companies stop supporting their products way too soon)."
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"I might also add-this tablet feels like half the weight of the earlier ones and is easy to find all the buttons-a plus for this over the earlier ones."
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"Its so light weight and easy to use."
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"I love it ligh weight very easy to use will order one for my granddaughter"
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