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UP by Jawbone - Medium - Retail Packaging - Onyx (Discontinued by Manufacturer) by Review Summary ,  Sep 24, 2015

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UP by Jawbone - Medium - Retail Packaging - Onyx (Discontinued by Manufacturer)
Report Date: 09/25/2015
Based on 4518 customer reviews
Overall satisfaction: 3.0
Returned or considering to return: 13.6%

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Frequently Mentioned by Customers:


Individual Feature Rating
Motivating4.9   average
Running4.7   above average
Fun4.5   average
Program4.5   average
Apps4.4   average
Track4.4   average
Comfortable4.3   average
Exercise4.3   average
Fit4.2   average
Fitness4.2   average
Tracking4.2   average
Waterproof4.2   above average
Monitoring4.0   average
Sleep3.9   average
Run3.7   average
Sleeping3.6   average
Wearing3.6   average
Connect3.5   below average
Vibration3.5   average
Quality3.2   average
Shipping3.1   below average
Shower3.0   average
Support3.0   average
Sync3.0   average
Computer2.8   below average
Reliability2.8   above average
Battery2.7   average
Experience2.6   average
Charging2.3   average
Warranty2.2   average
Plastic2.0   average
Refund2.0   average
Button1.6   average
USB1.5   below average


Quotes from the Reviews - What People Say about:

Apps

Apps:
"It syncs with MyFitnessPal and dozens of other health fitness apps (my FitBug didn't do that), which is a plus for me as well, because I like being able look at everything in one place."
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"The only area of improvement is the calorie tracking function in the app -- it's not as user friendly and doesn't have as large of a food selectionas apps like My Fitness Pal."
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"Save yourself the hassle and buy a Fitbit, or the aforementioned apps."
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"I will wait until positive reviews start to exceed negative but until then I will stick to my phones apps with GPS and check out the Fit bit by Garmin."
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"I like the Jawbone UP, but I'm disappointed that the phone apps advertised on their site do not support the Jawbone UP."
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"The integration with other apps is not very good, but it does what it says it does."
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"It's light on the wrist and easy to use, especially with tracking apps for smartphones like LoseIt!"
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"The tracking apps are very good and it is the best alarm clock I've ever owned."
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"However, while the information provided was fascinating, I couldn't see any practical application for me personally.4) The app integrates with other health apps and I LOVE this."
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"I like the vibrating alarm, and the apps it connects to are great and I found an online coach through it."
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"In fact, I use several different apps in conjunction to build what I feel to be a more accurate picture."
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Battery

Battery:
"After reading concerns about charging and battery life, I was prepared to be disappointed."
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"battery life is not too great, it should be good for 9 days."
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"Since I typically only have to plug it in to charge the battery once every two weeks that was a problem."
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"If only they would use decent batteries... Hay Jawbone talk to Fitbit and see how they solved the battery life problem!"
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"When your Jawbone fails ... the battery no longer takes a charge."
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"No charging, hard and soft resets didn't work, no synching, and even when it did charge, the battery was dead in 5-6 hours."
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"The current one I stopped wearing for about a year and was afraid that the battery would be toast - I am VERY happy to report that a simple charge routine and it's back to working just as good as new."
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"It feels comfortable when on wrist and has great battery life."
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"It syncs easily with my phone (without the use of Bluetooth with is a big plus for me cause it drains the battery so easily), it fits snugly around my wrist (which I don't mind, it's still very comfortable and doesn't move up and down my arm all day), and it's hardly even noticeable (I like that I had the option to buy it in a neutral color so I didn't have to worry about my outfits always matching, plus I can still wear my bracelets and jewelry and it blends perfectly with them)."
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"Battery life, accuracy, etc are all wonderful."
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"The battery life is great and charges quickly."
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Bluetooth

Bluetooth:
"The Amazon sellers do include these instructions when you read the entire product description but it is somewhat misleading since the lack to Bluetooth in the specifications is not entirely clear."
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"it's not bluetooth kind annoying connect but pretty."
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"I am left handed and wore it on my left arm, it would leave indents on my wrist or make it hard to write (I know I could of wore it on my right but it feels weird).This band also is NOT the bluetooth connected band so you will have to plug it into your phone for it to read your steps."
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"The key criticism of the Up is the lack of Bluetooth."
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"okay I wanted to loose a few lbs, get in shape and just get healthier overall got the original up band (yup the one that was recalled)Loved the Jawbone Bluetooth (I have 4 with dead batteries, does anyone know how to replace the batteries) so figured this was a great upgrade from my nike fuel band since it was real info (vs fuel points) and as a bonus had a sleep function so I got the UP band when it was rereleasednow the bad, I have 2 UP!"
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"My faith, in the brand after having 2 of the companies Bluetooth ear pieces, has failed me in my investment in their other technologies."
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"It syncs easily with my phone (without the use of Bluetooth with is a big plus for me cause it drains the battery so easily), it fits snugly around my wrist (which I don't mind, it's still very comfortable and doesn't move up and down my arm all day), and it's hardly even noticeable (I like that I had the option to buy it in a neutral color so I didn't have to worry about my outfits always matching, plus I can still wear my bracelets and jewelry and it blends perfectly with them)."
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"This is exacerbated by the fact that Jawbone's marketing does not make it entirely clear that there are wired and Bluetooth versions of the same band."
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"One thing I don't like is the no Bluetooth, It would be a lot easier rather than having to plug into my phone to sync."
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"With no Bluetooth it would of been a hassle plunging it in every day."
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"it's not bluetooth kind annoying connect but pretty."
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Button

Button:
"Worked well enough for a time, enjoyed using it to keep track of my activities and tracking my food but the button on the end broke after a few months so I can no longer track my sleep."
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"If you ever have problems syncing on an HTC, just hold the volume up button after plugging the band."
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"It stop to work very soon; just to pick it out first time its button doesn't work well."
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"The one button on it has broken on both bands I own4."
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"(Button is extremely hard to press, rubber is seperating for the inner workings, the charger port area appears to be sinking inside the rubber coating)."
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"The second one lasted about 4 months--lights stopped working and the button became unresponsive."
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"So I have to keep good track when pressing the buttons to change modes, until I can find a shadded spot to double check the mode I'm in."
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"While I love the fit and the look of this product, and it worked well for about six months, I started noticing the button you use to track workouts, track sleep, etc."
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"Customer service told me that the button on the end does not handle water well."
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"CONS: Circular Design catches easily, not as water resistant as they claim, button is very flawed designPROS: Seems to track pretty accurately, the app is good, manual syncing so doesn't drain battery life"
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"Second one was more reliable, button much more sturdy."
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Charged

Charged:
"Only mild complaint is it was not charged as the other 3 we had purchased."
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"Instead of 10 days it have to be charged after 6 days, very frustrating! "
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"I have had it for two weeks and it is dead, it does not even pretend to be charged as my other Up did."
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"The problem is that the band was fully charged."
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"The battery was faulty and never charged all the way."
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"On the 10th day I charged it just like on day 1 and by day 13 it was completely dead."
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"Well, today the app told me it needed to be charged and when I plugged it in to the computer nothing happens."
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"Stays charged for about 6 days, charges quick, easy to use app and syncs with myfitnesspal and map my run."
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"I'm the only one of us who has the patience to set the band up (it doesn't always pair easily and with no apparent reason - can be fully charged and right next to my iPhone and still won't work)."
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"I was a little freaked out it wasn't going to work as it did take a very long tome to charge but it is now fully charged and working perfectly."
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"My band is performing exactly as was advertised and even though I have only had it one day, the battery life predicts that it is still 93% charged, so I should be able to get the predicted 10 day life before recharging."
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Charging

Charging:
"No juice, no lights, no charging, nothing...dead as a door nail."
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"If you loose the cable u won't be able to charge it"
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"The problem is each week when I have to charge it it will not charge."
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"After reading concerns about charging and battery life, I was prepared to be disappointed."
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"The problems encountered include malfunctioning charging function light, no charge, could not sync with phones, slow syncing where it almost syncs but doesn't with my Android phone."
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"The current one I stopped wearing for about a year and was afraid that the battery would be toast - I am VERY happy to report that a simple charge routine and it's back to working just as good as new."
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"The first two weeks I was finally able to get it to charge after a ton of headaches."
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"But I have had no problems with battery life, ease of charging, and syncing with my iPhone."
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"The charge is also good, lasts a week and charges quickly."
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"Not returning as I have misplaced the instructions and the charger at this point."
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Clock

Clock:
"I well hearing aids that I remove at night which means alarm clocks don't work well for me."
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"In the third one, the clock failed to keep time, losing 15 minutes in a day."
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"The best part of it is setting the wakeup alarm and nit having to use and annoying alarm clock."
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"As I have been looking around different forums on the Internet, I have become aware that this isn't an isolated instance and that it seems like the company's strategy is just to have the bands fail, replace them, and it seems like just run out the clock on the warranties."
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"Apparently the internal clock was disrupted which seems to be a common problem going by UP forum member postings."
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"The tracking apps are very good and it is the best alarm clock I've ever owned."
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"I really enjoy waking up with it - so much more relaxing than an alarm clock."
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"-made my hand numb while sleeping a few times-wish it had a clock on itThings I liked:-easy to use interface-very accurate-vibrating alarm was fantastic, I really miss that.9 months + 4 months = 13 months or $10 per months."
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"Best alarm clock ever."
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"I detest the sound of an alarm clock, which is why the alarm feature of the UP by Jawbone is perfect for me."
_

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Comfortable

Comfortable:
"The style is very comfortable and seems a little less irritating to me than the traditional 'watchband' style of other trackers."
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"There is an improved model out that you might consider; the UP24, which at last offers Bluetooth readout, but it has the same problems of charging and basic comfort."
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"The fit became comfortable with habit, the problem had been when the band failed."
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"The FitBit is not aesthetically pleasing in my opinion and when I tried it on it did not seem comfortable."
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"It looked horrible, and was not that comfortable to wear."
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"The iPhone software is great, and the wristband is definitely more comfortable to weak than the Nike Fuelband."
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"It feels comfortable when on wrist and has great battery life."
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"It is comfortable to wear (more comfortable than my Fitbit) and the UP app is far superior to others I have tried."
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"Works great just don't find it very comfortable to wear"
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"Simple Sleek Comfortable Easy to use Great App Good battery life Span."
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"It is comfortable to wear and complements my watch as opposed to looking like a watch."
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Computer

Computer:
"In case the problem was my computer, I tried plugging it in to every individual USB port on all four of the computers in my house."
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"One other downside to the UP is that you can't check any of the data from your computer, only from the iPhone (they don't even have an iPad app! )"
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"After two days of trying I was unable to get it to work the way it should (and I am very computer savy).I gave up and returned the devices to Amazon."
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"So far I have not been able to get it to sync to my phone or computer and have tried several times following their directions."
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"It was hard to download the data to my android, my OS phone and my computer."
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"I think the technology is great, especially the battery life, and the accompanying app is great too, but as someone who works behind a computer all day, the size was very inconvenient for me, so I returned it."
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"Since I work a desk job, I tend to find myself staring at a computer for hours, but the good thing about this device is that it buzzes if you are idle and it trains you (in my opinion) to get up and move."
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"P. S. The software that you sync to on your smartphone or computer is excellant and informative."
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"Its easy to put on and take off, comfortable when you are typing on a computer, etc."
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"Even the connection to the computer is a gamble as well as the charging."
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"I have a very good bike computer and comparing UP data and the bike computer made me laugh."
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Connect

Connect:
"This time, the button broke off where it connects in."
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"Some of the other apps (as well as the UP app itself) that it connects to makes me challenge myself more than I was previously, so overall, I'm really happy with this purchase."
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"There seems to be an internal break there as the band more easily bends at that point.. .and the resulting flex likely broke internal wiring that connects the light and button to the band's internal electronics."
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"I like the vibrating alarm, and the apps it connects to are great and I found an online coach through it."
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"Someone needs to develop a band that is more robust, waterproof, connects via wifi and charges on a plate mat (rather than being plugged in)."
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"Connects to my phone, so it's easy to transfer data when I awake."
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"Easy to connect3."
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"It does everything that the other two that I listed does but connects seamlessly like a watch and it appears the battery life is just about as good as the jaw bone."
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Exercise

Exercise:
"But since it's motion activated and has yet to measure heart rate, I can't imagine it's an accurate exercise indicator."
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"I really enjoyed that it tracked my exercise and sleep and loved the app but very disappointed that it didnt even last a year!"
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"It is not very accurate on exercise, so I just log the workout and move on."
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"It's an exercise in time wasted and frustration."
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"It is also disappointing if you are doing any exercise routine besides running or walking."
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"Really not accurate in the info that it provides either on exercise on sleep."
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"Very convenient love how it tracks my steps and my exercise."
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"I really enjoyed that it tracked my exercise and sleep and loved the app but very disappointed that it didnt even last a year!"
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"There are links to websites with exercises (I will try them but too busy right now).Heck it is so good I would now pay the full original price if I had to and regret not getting this years ago when it first came out."
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"I thought it was a little silly at first but really shows me the good and bad things I eat, and motivates me to exercise!"
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"this may sound dumb, but I love logging in my food and exercise and watching myself improve! "
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Experience

Experience:
"I had heard that the UP Band isn't very accurate but so far that hasn't been my experience."
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"I would not recommend this or any Jawbone product after this experience."
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"The cost of the bands is too high for such a high failure rate and clearly our experience is not the exception."
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"unfortunately i my initial item failed to work correctly and thus delayed experience."
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"(However, most of the people who say they had bad experiences with Jawbone's customer service also said they were unable to get a replacement due to the short warranty, so I wonder if it's the warranty they're upset with, not the customer service itself."
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"The first two were replaced with no problem - friendly customer service and a great experience if you ignore the fact that a pretty new product is being replaced because it broke."
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"The one good thing about this entire experience is that I didn't pay for it."
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"I don't think the sleep monitoring is accurate, the report was different than my experience."
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"Great way to experience the product at a low price."
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"I am now looking at Garmin which clearly has way more experience in this area and offer a more reliable product."
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"Had this smartband for my husband so he can monitor his activity and in his personal experience (about 2 weeks) he says it has been a quite great value product for the price (paid nearly $40 USD from 'UniquExceptional' seller)The only downside of the product is that its very easy to lose the cap that covers the plug and that sometimes he had some trouble with syncing the band with his smartphone because it DOES need a wifi or cellular connection in order to syncing your activities, so keep in mind that."
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Fit

Fit:
"I got it for work because we do step contests every year and I hate wearing pedometers, this fits comfortably on my wrist and doesn't look bad."
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"Did not like the way it looked or fit, very uncomfortable and too bulky! "
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"It fits a woman TERRIBLY, and my brand new product wouldn't charge."
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"I disliked this product so much, I purchased a fit bit and it works perfectly."
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"Very stylish and fit perfect, but not accurate."
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"Also it does not fit well- the small was too tight and the medium is way too big."
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"Works great and fit great."
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"I loved the app interface and the steps and sleep tracking seem to be very accurate compared to other fit bands I have bought."
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"It syncs easily with my phone (without the use of Bluetooth with is a big plus for me cause it drains the battery so easily), it fits snugly around my wrist (which I don't mind, it's still very comfortable and doesn't move up and down my arm all day), and it's hardly even noticeable (I like that I had the option to buy it in a neutral color so I didn't have to worry about my outfits always matching, plus I can still wear my bracelets and jewelry and it blends perfectly with them)."
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"Overall, the device seemed to track our activity accurately and, though it doesn't come with all the bells and whistles that you may find in other trackers, its a good value for those getting a feel for their best fit in fitness trackers."
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"It fits nicely!"
_

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Fitness

Fitness:
"It syncs with MyFitnessPal and dozens of other health fitness apps (my FitBug didn't do that), which is a plus for me as well, because I like being able look at everything in one place."
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"While it does not sync to the app (which has a phenomenal layout and is very easy to use, although I sync all of my food through My Fitness Pal as the UP selection is not great) it is very easy to plug in and syncs within seconds."
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"CONS: * The app allows weight entry for fitness tracking, calculating your BMI, and that is a TERRIBLE indicator of health!"
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"One year was enough info to care for my sleep problems, and I know enough about my fitness habits to carry on without the detail."
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"I'll probably get another fitness tracker, but it won't be this brand, and I wouldn't recommend it to anyone."
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"Unfortunately, a few missing features makes it unlikely to be our fitness tracker for very long."
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"Syncs well with UP app as well as My Fitness Pal."
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"This is a great fitness band, especially for the price."
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"Great fitness tracker for newbies or those interested in an overview of their daily activity sleep."
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"Overall, the device seemed to track our activity accurately and, though it doesn't come with all the bells and whistles that you may find in other trackers, its a good value for those getting a feel for their best fit in fitness trackers."
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"It's a great measuring tool for your fitness."
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Fun

Fun:
"It's not super sophisticated, example it can't track REM sleep but it gives you fun facts and challenges."
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"Fun, informative, and challenging."
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"Great when it worked, and some stats were fun to see, but a disappointing experience overall."
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"It was easy and fun to use tracking my fitness was awesome but it broke within two weeks."
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"The app is very easy to work and has fun interactive stuff."
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"My 15 year old and I both have fun- its great to be able to see how well you are stcking to your goals."
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"It was fun at first, but I got bored of it pretty fast."
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"This band was great fun and easy to use the first few days."
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"The software is pretty cool, more fun than Fitbit."
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Monitoring

Monitoring:
"Nevertheless love to challenging myself and jawbone helps me monitor it."
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"This doesn't effect me as much, as I'm using it primarily as a simple sleep monitor and alarm, but this would be unacceptable if I were wanting to track my activity consistently."
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"Its not a heart monitor, I am disappointed about that! "
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"Sleep monitoring function didn't work for me very well."
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"I bought this device to use its sleep monitoring capabilities and I am very disappointed with it."
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"It is not bad, just not perfect and if and when a new model with Heartrate monitor comes out I will likely upgrade."
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"I loved the accuracy of this device, especially the sleep monitoring function."
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"No display on the band or pulse monitoring but works great!"
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"It works great for monitoring activity and your sleeping."
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"I'd really like to see a waterproof model of one of any of these devices - whoever comes out with a waterproof not just splash or resistant model that is Bluetooth sync with sleep and heart rate monitoring with watch and alarm capabilities will end up winning my loyalty."
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"This does a great job at collecting steps and sleep monitoring."
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Motivating

Motivating:
"It is a great motivator for all of us to know we are watching each other and the challenges are issued!"
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"Great motivator."
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"This is a convenient motivating device and I like it a great deal."
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"This is the best little motivator for the money out there when I received it followed the directions paired it with my Iphone 6 and so far it's doing everything expected of it hopefully it will continue working like this"
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"This is such a great motivator!"
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"It's a great motivator to keep moving"
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Movement

Movement:
"had a lot of problems with it picking up additional movement and also not calculated my steps correctly"
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"It was still totaling my movement amounts correctly, but I was not able to view the activity level later in the day, For example, I wanted to see how accurately it was tracking when I was doing a weight class or workout on a stationary bike."
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"Tracking based on your movements during the sleep is not accurate, it is a vague estimation."
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"Also, its still not clear to me how it works (satellite, movement, heart beat sensor?"
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"- Accuracy of sleep tracking is limited from relying on movement detection (same for all activity trackers missing a Heartbeat monitor)."
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"The one down side is the sleep tracking is not as accurate as I would have liked(based solely on your movement) but gives me a pretty good Idea."
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"The step and movement tracking works great, not like some of my friends who have FitBits and get credit for steps when they are actually driving a car..."
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"It was fun to see my movement and sleep."
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"You can manually enter other stuff, but if it can track your movements during sleep, it should be able to tell if you're doing yoga, cycling or other activities."
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"The hints and reminders to add movement to your day are good in getting you to adapt your movement and excerise."
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Plastic

Plastic:
"Unfortunately the plastic of the band is sliding and has partially obstructed the jack for charging as well as the button that allows me to change the mode from sleep activity."
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"Buyer beware- you are paying $130.00 for a plastic bracelet."
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"The plastic inside the button end is broken and the button is obviously not going to work anymore."
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"Also, I really don't mind the wired sync system (though bluetooth would be so much more convenient, I don't understand why Jawbone is trying to pretend like pairing bluetooth device is a hassle) but the connector is covered by a small plastic cap and I am certain that it is only a matter of time before I lose it and have the headphone connector exposed at all times, and at that point I likely will dispose of the unit."
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"I am totally disillusioned and disappointed to have wasted $150 on this worthless piece of plastic."
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"Hi There,I'm a bit upset because I just realized that the little plastic to cover came without the name Jawbone metal."
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"I disregarded this advice because I tried the plastic ring on at Best Buy and it seemed to fit with some space."
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"It worked great for about 5 month, then bracelet inner (plastic) tube snapped."
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"Pretty much a useless piece of plastic."
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"Good luck trying to find the little plastic piece that fits on one end of it, by the way."
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Program

Program:
"The software program is very easy to follow, unfortunately the quality control is lacking."
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"I definitely wouldn't have spent the extra $30 to find out that the programs compatible with FitBit are not compatible with the UP."
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"Love the tracking program just wished it worked with iphone."
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"Love it and am working with it lost some weight and feeling good program is easy to use, only thing is I ordered navy blue and I would swear it is black it is so dark but that's ok"
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"It was easy to use and program BUT I had it less than 24 hours before it went MIA after a Costco shopping trip."
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"I really love the program and it helped me lose some weight by me upping my steps on a real time basis."
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"the price was quite right and again i love the app program."
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Quality

Quality:
"It had the absolutely best software(app) but the worst quality."
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"Not sure what is happening, but my guess is that the component quality of the 1st generation Bands isn't very reliable."
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"I absolutely love the app that you use, but have had multiple problems with the build quality of the unit itself."
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"Quality is a consistent problem."
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"It is ok, but not the best quality, and not a great ap to go along with it."
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"The build quality is terrible, either they don't sync right or the buzzer won't work the lights don't work or the alarm won't work, after a while you name and it won't work."
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"High quality and super cute!"
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"I liked the sleep cycle most and hot it shows your quality of sleeping."
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"It had the absolutely best software(app) but the worst quality."
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"Love concept of wearables but quality is for s*%t."
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"The concept is great, just not a quality product."
_

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Refund

Refund:
"Got frustrated with it and sent it back for a refund."
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"Unfortunately, the company will not give me a refund, they will only replace the malfunctioning device with a new one."
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"Since my first failure happened after 30 days, they will not refund me my money."
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"I asked for a refund they said they were not able to do that."
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"They expect the retailer where I purchased the original band to offer a refund for their faulty, used, non working product."
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"Worst of all, the company will not refund my money for the band."
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"Returned for refund and switched to a different brand and have been completely satisfied with new product."
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"I'd only had it for two weeks so thankfully I was able to get a refund."
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"A refund would have been nice, but that wasn't offered as an option the first time, and I'm sure that it wouldn't have been offered the second time, since by then I was about 10-11 months out from date of original purchase."
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"I went through a semantics argument with Jawbone over the difference between unable and unwilling - Jawbone is able to process a refund, it just refuses to do so."
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"They should have offered a refund or replaced with a more reliable product."
_

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Reliability

Reliability:
"Second, the device's reliability is horrible."
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"That's too bad, because other than the reliability problem I love the UP Band."
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"The huge problem is reliability."
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"Guess I should have listened to the other online reviews I found that mentioned the biggest drawback was reliability (some mentioning hardware failures after as little as 10 days)."
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"The first generation had terrible reliability issues and Jawbone ended up giving people their money back."
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"Update about reliability: One of the two Ups I purchased just failed about 3 months after I purchased it."
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"For now, I am very happy with data that appears to have enough reliability to show consistent patterns within my own usage."
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"Great style, abysmal reliability."
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"While the product has several advantages, the very poor reliability makes it complete worthless."
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"Love the concept - but - the bands reliability is iffy."
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"Great premise, very poor reliability."
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Reliable

Reliable:
"Very disappointed as I thought Jawbone was a reliable brand."
_
"Not very much reliable, keep get broken!"
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"I would not recommend this to anyone as its just not a reliable product, nor are they wanting to help once they are not liable for it any longer."
_
"Jawbone keeps replacing the bands, but it is a virtually worthless piece of electronics because it is so unreliable (other than the fact that it dies almost like clockwork after a few months - from that standpoint, it is as reliable as Big Ben).Unfortunately, Jawbone seems uninterested in giving customers who have endured endless return and replace cycles with their UP bands credit toward, say, an UP 3 (one can only hope they have fixed their obvious design problems in their soon to be released new model) or, even better, just providing refunds since this product never should have been put on the market anyway."
_
"I asked for a refund instead (if you fail to have a reliable product after 3 attempts, then that should be enough to prove you don't have a decent product right?"
_
"Just not reliable due to its variety of malfunctions and the ease at which they occur."
_
"It was very reliable and overall was comfortable on my wrist."
_
"That aside, this is a fairly reliable and very accurate activity tracker."
_
"All of these features are great, but the bands aren't reliable enough to make it worth it."
_
"Same great information in a, what appears to be, more reliable package."
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"The Withings Pulse O2 is the one to get and that is what I now have, love it, has everything this did, plus much more and highly reliable and does not need a goofy cable to charge it."
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Run

Run:
"I have the blue color and the only problem I've run into is that outside on sunny days it's difficult to see the mode lights."
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"I forget my phone a lot and on runs I never bring it with me so the UP was the best option for me."
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"Skip all the hi-tech frustration and just go for a run."
_
"if you can return this band when it fails, DO IT and run away from this product."
_
"The second band failed to sync, it would just run thru a few percentage of sync, and jump to 100% but no info sync's up!"
_
"At this point though I am afraid of getting stuck with a dead band when the warranty runs out and then I will just be out of luck."
_
"If you're miniaturizing product size, board and component size AND...Packing it with as much user friendly features as possible, where does the battery that size to run it reliably go?"
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"I. e. wearing both the Jawbone UP (charge once a week), and the Basis B1 watch (charge almost eery day, sometimes runs out of charge) has turned out to be a good thing.+ VIBRATING ALARMS and NOTIFICATIONS--+ For me, this was the killer feature, the main reason I got the Jawbone UP."
_
"It seems to be accurate according to the Run Keeper Ap on my phone, AND wearing it constantly reminds me to get up and walk!"
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"They seem to run a bit small....works great on my Android...."
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"App integration is also stellar - I have been tracking my workouts, my runs and my bicycle rides and love seeing the calorie burn and the activities all in one place."
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Running

Running:
"It is also disappointing if you are doing any exercise routine besides running or walking."
_
"The UP description on Amazon says that it is compatible with many devices running Android 4.0 or later."
_
"Before I bought it, I checked and it was supposed to be compatible with HTC One and with Androids running Android 4.0 or higher."
_
"This band works well for walking and running, however it does not record biking activity."
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"I can highly recommend it to everyone that has a desire to excell in their walking, running, and sleeping habits."
_
"Although they claimed that this device was compatible with my LG Android running phone, I tried to unlock it for 4 days and even almost sent it back because I could not activate my UP."
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Shipping

Shipping:
"After a few email go rounds with customer service (much better than MISFITS customer service) they sent me out a brand new one and paid for shipping to return the broken one."
_
"Love my jawbone disappointed that I paid for shipping and it still took as long to get her as it would have if I would have just did the standard shipping."
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"great product awesome shipping thank you so much what a wonderful problem actually really works thank you again will definitely buy again"
_
"I bought mine for a tad over 35 with shipping, so how could I go wrong there."
_
"So hopefully the new Up3 will be better, but Jawbone needs to invest more in quality or customers like myself will go elsewhere because I don't like having to spend more to send back junk products that are not worth the price of shipping."
_
"The only thing I was disappointed with was the shipping was three days late."
_
"I returned the device to Amazon and they handled it very well (I did have to pay return shipping)."
_
"Love my jawbone disappointed that I paid for shipping and it still took as long to get her as it would have if I would have just did the standard shipping."
_
"Shipping was quick as well."
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"great item and speedy shipping"
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"great product awesome shipping thank you so much what a wonderful problem actually really works thank you again will definitely buy again"
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Shower

Shower:
"Here's a hint, it is sweat proof but I wouldn't wear it in the shower- it just makes them get weird and then you have to send them back."
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"I don't wear them in water, not even the shower, even though they tell you in the flimsy user guide it's ok to where in the shower."
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"011614 purchase and after the first shower, the button started to malfunction."
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"I always forget to take it off before I shower and I am always worried about sweating to much or wearing it in the rain."
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"No more showers and it lasted six more months before completely failing."
_
"The band is great, but the app is better.1) The band is very comfortable and you can shower with it on."
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"I don't shower with it and its been working for about 2 weeks good so far."
_
"Though you can wear it in the shower, which I prefer not to do because I find it annoying on my wrist while bathing."
_
"The unit does hold up well in the face of regular showers (every Thursday whether I need one or not), and does not seem to be affected by changes in temperature."
_
"I paid a great price and I have only taken it off to do dishes, shower, or charge it and sync it."
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Sleep

Sleep:
"Worked well enough for a time, enjoyed using it to keep track of my activities and tracking my food but the button on the end broke after a few months so I can no longer track my sleep."
_
"I really enjoyed that it tracked my exercise and sleep and loved the app but very disappointed that it didnt even last a year!"
_
"I missed having it track my sleep, activity and helpful suggestions from the Up ap."
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"The activation button wouldn't work, it wouldn't hold a charge, it didn't record my sleep, it wouldn't synch and lots of other problems until it finally died."
_
"I also had a problem with the sleep tracking."
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"It worked 8 hours ago when I checked my sleep data... now it's totally dead."
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"I loved the accuracy of this device, especially the sleep monitoring function."
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"I loved the app interface and the steps and sleep tracking seem to be very accurate compared to other fit bands I have bought."
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"I liked the sleep cycle most and hot it shows your quality of sleeping."
_
"I really enjoyed that it tracked my exercise and sleep and loved the app but very disappointed that it didnt even last a year!"
_
"The activity and sleep tracking features seem accurate and this information was both interesting and helpful."
_

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Sleeping

Sleeping:
"It's uncomfortable esp while sleeping."
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"I think wearing the band is ok, in general it's comfortable, but it gets to a point where I want to get it off (same as my watch) and I really disliked sleeping with the band ( just bugged the heck out of me all night and I couldn't wait to take it off in the AM), but I at least can see my sleep pattern."
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"I would wake up tired often and as I suspected that I was not sleeping well."
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"Clearly the UP has no appreciation for the concept of sleeping in on the weekend...NEUTRAL:As a side note on sizing, my wrist is 6 inches in circumference, so I got the medium (as recommended by the manufacturer in the event that you chose the larger between sizes you may fit), and I'm fairly pleased with it."
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"Plus, I'm not sure how accurate it can be if I'm sleeping with another person in my bed."
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"Often gets the sleeping data wrong....."
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"The Jawbone UP is a wonderful tool to help track your steps and sleeping patterns."
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"My girlfriend has one she uses daily and loves, and it apparently is pretty accurate on tracking her sleeping habits, but my wrists are at the upper end of sizing on this product and I've not gotten to use mine because it's too thick on my arm for my very active job, and I fear it will be a hindrance at work."
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"I really liked this braceletThe app works great with it on tracking walking, daily activities, sleeping and a ton more."
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"It works great for monitoring activity and your sleeping."
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"I like being able to track my sleeping patterns and I don't have to remember to carry my phone with everywhere to track my steps."
_

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Support

Support:
"It didn't work I called support they were unable to get it to connect sent it back. "
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"Customer support for this company is horrible too."
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"Their support is the worst I've ever dealt with and I've canceled Comcast before."
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"Jawbone just do not provide a good support for oversea customer."
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"I called their customer support and was told it must be something I am doing wrong, that they rarely have any issues with their UP band products!"
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"An expensive boat anchor with horrible support."
_
"Obviously, the support team thinks it makes good senseto put the cart before the horse."
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"(Support was great both times, by the way) The band seems to work great for three months, then it stops charging and won't sync."
_
"They have an online support page as well which I was not aware of."
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"Went through the recommendations from the manufacturer support system and worked fine for 2 more days."
_
"Great customer support but I'm done with it after my third unit."
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Sync

Sync:
"Great app but a hassle to keep syncing onto your phone."
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"I've owned my jawbone for 9 weeks, and I've experienced numerous problems with syncing, power, and overall use."
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"For some weird reason it just stopped...it still syncs to my phone and everything."
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"Disadvantage:I cant sync the device to my phone."
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"So I took the rating up because I found out that the problem with the synching was with my phone."
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"All was well for about 3 months, at which time I began having problems getting the band to sync."
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"Great app but a hassle to keep syncing onto your phone."
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"The app works well and syncs with the older iPad she has."
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"Syncs well with UP app as well as My Fitness Pal."
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"It syncs easily with my phone (without the use of Bluetooth with is a big plus for me cause it drains the battery so easily), it fits snugly around my wrist (which I don't mind, it's still very comfortable and doesn't move up and down my arm all day), and it's hardly even noticeable (I like that I had the option to buy it in a neutral color so I didn't have to worry about my outfits always matching, plus I can still wear my bracelets and jewelry and it blends perfectly with them)."
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"The service folks are very nice but the answer is always re sync."
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Track

Track:
"Worked well enough for a time, enjoyed using it to keep track of my activities and tracking my food but the button on the end broke after a few months so I can no longer track my sleep."
_
"I like the the fact I can move it from my wrist to my legs, I work at a stand up desk with a treadmill, so being able to track step when arms are not moving is great."
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"I missed having it track my sleep, activity and helpful suggestions from the Up ap."
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"Lovely to track your own activity , but once using for 6 months the problem taken place."
_
"It tracks sleep and steps and we can all challenge each other on the app."
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"The app did however track my 30 minute nap and stored that, so it must be a problem with the tracker not syncing properly."
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"The Jawbone UP is a wonderful tool to help track your steps and sleeping patterns."
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"I will review as if this was a large tho-Battery lasts about a week-Love how it tracks steps-Loves how it tracks flight of stairs-Love how it tracks food-Love how easy it is to sync-Shows you when you get to your goal-Has an alarmI haven't utilized all the features that are available."
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"Worked well enough for a time, enjoyed using it to keep track of my activities and tracking my food but the button on the end broke after a few months so I can no longer track my sleep."
_
"The trainer tips are helpful and encouraging, and it's really nice to track work outs and have the Up remind me to do them."
_

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Tracking

Tracking:
"Worked well enough for a time, enjoyed using it to keep track of my activities and tracking my food but the button on the end broke after a few months so I can no longer track my sleep."
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"I really enjoyed that it tracked my exercise and sleep and loved the app but very disappointed that it didnt even last a year!"
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"My biggest problem is the food tracking with the app needs an upgrade, I've been using myfitnesspal to track my meals instead."
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"Their tracking isn't the most reliable either."
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"I also had a problem with the sleep tracking."
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"It's sleep tracking is not the greatest, but it comes close to being accurate."
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"I love this tracker, it does everything I could ask for and the price couldn't be beat!"
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"I call this the life tracker it works great."
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"Worked well enough for a time, enjoyed using it to keep track of my activities and tracking my food but the button on the end broke after a few months so I can no longer track my sleep."
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"I loved the app interface and the steps and sleep tracking seem to be very accurate compared to other fit bands I have bought."
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"The step and movement tracking works great, not like some of my friends who have FitBits and get credit for steps when they are actually driving a car..."
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USB

USB:
"Bought two USB adapters, thinking it was a USB problem."
_
"One downside I have found is the charging USB."
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"I found out that was user error, as my USB does not charge on my computer unless the lid is open."
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"Finally, the USB charger is loose in all USB ports that I have tried and so I am unable to charge my UP."
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"We used a variety of chargers, computers, USB ports, and wall chargers in attempt to charge these things and neither one did."
_
"3 weeks later my band stopped syncing to my phone and being able to charge through the USB port."
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"My workplace doesn't allow things with wifi bluetooth gps usb, which made this band perfect."
_
"In the box is the UP, a USB charger (very small and easy to lose) and directions (if you buy the retail version.)"
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"Jawbone tech support provided a work around for this that requires a contortionist to implement (holding the button down while plugging the cable into a USB port, it sounds easy, but it is not, at least for me).The Up band finally died last weekend (06 18 2013)."
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Vibration

Vibration:
"Second problem the inactivity notification will go off even while I am up and moving, and the vibration is soooo loud people around me hear it and look at me."
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"I was worried the vibration for the alarm wouldn't wake me up, but surprisingly it does!"
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"Can be annoying when it won't stop vibrating to wake up due to the rubber button."
_
"The thing is 3 weeks after receiving it it started malfunctioning: the button no longer worked, the vibration stopped, and it couldn't upload data to my app anymore."
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"The button doesn't work most of the time, and it sometimes behaves like it has a life of it's own (vigorous vibrations, suddenly going dead, etc).I know I'm not the only one who's facing these issues with the band, but it sucks that I'm in India where there is no Jawbone outlet for me to get a replacement band."
_
"I tried the soft reboot still nothing no lights no vibration it just looks dead."
_
"Worked swell for almost 9 months then it died an ugly death, vibrating itself into the great beyond."
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"I like the vibrating alarm, and the apps it connects to are great and I found an online coach through it."
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"I love the vibrating reminder that I haven't moved in 1 hour."
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"I considered doing a lengthy review like I did for the TKO Fitness Tracker, but I think bullet points will work for the Jawbone UP:The Good:- Holds a decent charge- App is well executed- Relatively accurate- Built in vibrating smart alarms- Sleep tracking is extremely useful- Comfortable to wear- Water resistant- Simple syncThe Bad:- Proprietary charger- Too easy to press multi-function button, I've woken up with only 2 hours of sleep data several times- Not fully waterproof- A LOT of people seem to be reporting poor quality controlOverall, it's not a bad fitness tracker."
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"I did like the vibrating reminders to move, or get ready for bed, and really liked the vibrating alarm in the mornings."
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Walk

Walk:
"Sometimes the vibrate doesn't work, sometimes the band doesn't respond, and lately it has been missing a lot of steps (have gone for long walks and had it register little to no movement)."
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"If you care at all about style and don't want to walk around all day with a weird flat watch thing, then get a Jawbone."
_
"After several phone calls to the wonderful support people trying to walk me through the set up and possible problems a Verizon worker pushed it in all the way and it synced perfectly."
_
"So, mom's that walk with strollers beware."
_
"So, due to the limitations of the application, even when you assign the activity as a run versus a walk, you cannot calibrate both and you will not get an accurate distance accredited to your activity."
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"I had syncing issues with Jawbone where the app had issues accessing my data, and it was annoying to have to walk and plug it in (since there is no display on the device)."
_
"The steps counter is more accurate than I anticipated, went for a walk with a stroller and because I had both hands up pushing the stroller I didn't think it would accurately track, so I used a pedometer on my iPhone as back up, but by the end of the walk the band had tracked all my steps."
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"Maybe this is just meant to be a good entry into app wear and I should just walk way and get a different brand."
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"My wife has one as well and, being about 6 shorter than me, she logs more steps than I do on days that we walk about the same distance."
_
"Love it for my walks."
_
"This device taught me that I walk a lot and sleep well but should do more of both."
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Warranty

Warranty:
"Is a great product in the concept but in practice it has a lifespan of 4-6 months so beware to claim warranty constantly and use always a new one."
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"All they can say is that based on the warranty from MY FIRST band, I am not able to get any replacement for it (first band was bought on 2013, replacement 2014) so now 2015 I am stuck with a useless, broken bracelet and a coupon code for a discount towards a new band.. Well sorry, I highly doubt I would want to spend more money towards something that won't last me longer than a year."
_
"Effectively there is no viable warranty."
_
"The unit actually did fail, but I emailed the warranty department and they made it right by replacing it very fast."
_
"I received mine with the wrong charger, called jawbone and they confirmed that it was used, not covered under the warranty and they sent me the wrong charger."
_
"I am very disappointed with Jawbone because they do not have warranty replacements on hand."
_
"This thing is more trouble than it's worth and good luck getting jawbone to honor their warranty by sending a replacement."
_
"I was able to get replacements under warranty, but the 2nd time was after a lot of sweet talking and debating with customer service."
_
"Warranty very disappointed on this product I'll probably will be going to Best Buy and buying all my electronics there."
_
"I was upset but thought I would just use the warranty and the customer service was pretty good."
_
"I contacted the company and was told I was still under warranty and they would send me out a new band as well as a pre paid slip to send in my current one."
_

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Waterproof

Waterproof:
"My biggest drawback is that this device is NOT waterproof."
_
"This is a waterproof band, then you can wear it during a shower but I will not recommend to do it."
_
"Well yeah it's not waterproof, but that is due to the removable cap."
_
"Someone needs to develop a band that is more robust, waterproof, connects via wifi and charges on a plate mat (rather than being plugged in)."
_
"I have had two of these and they are waterproof and comfortable to wear."
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"It is very convient how it wraps around your wrist and such but because it is not waterproof I question its ability."
_
"I have the Activelink from WW and love that it is waterproof, as I do swim alot."
_

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Wearable

Wearable:
"It can't be, in my opinion, the best overall device for wearable fitness tech."
_
"But after the first failure I took extremely good care of the band, thinking that maybe it was wearing it in the shower that caused it to fail (despite it being supposedly water-resistant and wearable in a shower)."
_
"I will say, though, this was a nice way for me to get my feet wet with a wearable fitness tracker."
_
"The UP is my first foray into the wearable fitness trackers and I am very happy with the purchase."
_
"Love concept of wearables but quality is for s*%t."
_
"I loved the idea of a sleek piece of wearable technology recording my movements without a thought, and studies show that people who wear pedometers tend to exercise more."
_
"Granted, the price has come down due to replacement models but please keep in mind that wearables will be the thing in 2014."
_

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Wearing

Wearing:
"For the price, I suppose one year worth of constant wearing is pretty good, but I'm a little disappointed."
_
"I hate wearing and looking at a watch all day and the reminders function keeps me on time even with out being tied to the clock!"
_
"I got it for work because we do step contests every year and I hate wearing pedometers, this fits comfortably on my wrist and doesn't look bad."
_
"When I called Jawbone for suggestions, they were again very helpful (and that problem was resolved by wearing the band on my non-dominant hand with the button facing backward).This is one of the lower tech designs on the market right now, but it is well worth the price of $40 to access the electronic fitness world."
_
"As for me, Ive dealt with some of the functionality problems wearing the Up24 (see my review of the Up24 for details - http: www."
_
"I always forget to take it off before I shower and I am always worried about sweating to much or wearing it in the rain."
_
"The current one I stopped wearing for about a year and was afraid that the battery would be toast - I am VERY happy to report that a simple charge routine and it's back to working just as good as new."
_
"And for the first 4 days of wearing it was fantastic."
_
"For the price, I suppose one year worth of constant wearing is pretty good, but I'm a little disappointed."
_
"I love my jawbone, however after wearing it everyday since I got it there is one big problem."
_
"My freind that is wearing this band love it."
_

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Workout

Workout:
"When it does sync, there is often large gaps of time with activity missing, even though workouts occurred."
_
"Whenever you try to log a workout i get an error message Invalid date or Time, your workout cannot end in the future."
_
"I purchased the SAME EXACT ITEM as mine THE SAME DAY I received mine, for a friend that we also workout with (I had not yet experienced my problems syncing my band with my phone)."
_
"The only thing I dislike is when u set the timer for your workouts you have to tell it the intensity."
_
"I did a lot of research and picked the workout band I wanted, only to find out that it was not compatible with my phone."
_
"I think it's easy to use and reminds me to workout! "
_
"stopped working and I could not track workouts or switch to sleep mode without a hassle."
_
"It tracks steps, floors, workouts, and sleep like it says and the app is VERY easy to read and use."
_
"However I love every other aspect: the time your workout, silent reminders, silent alarms, sleep tracking, charts and graphs, etc."
_
"I also like being able to log workouts in the app, as I do weightlifting in the evenings and go running every once in a while."
_

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