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Fitbit Zip Wireless Activity Tracker Lime by Review Summary ,  Sep 24, 2015

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Fitbit Zip Wireless Activity Tracker, Lime
Report Date: 09/25/2015
Based on 7416 customer reviews
Overall satisfaction: 4.1
Returned or considering to return: 4.3%

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Frequently Mentioned by Customers:


Individual Feature Rating
Connect4.8   above average
Apps4.7   above average
Comfortable4.7   above average
Motivating4.7   average
Treadmill4.7   above average
Dashboard4.6   above average
Reliable4.6   above average
Fit4.5   above average
Track4.5   average
Weight4.5   average
Accurate4.4   average
Fitness4.4   average
Tracking4.2   average
Website4.2   above average
Computer4.1   above average
Movement3.8   average
Sync3.8   above average
Sleep3.7   below average
Run3.6   average
Connection3.5   above average
Quality3.5   above average
Charged3.3   average
Display3.3   below average
Support3.2   above average
Clock3.1   below average
Experience2.8   average
Battery2.4   below average
Wake2.1   mediocre
Warranty2.1   below average
Plastic1.9   below average
Refund1.8   below average


Quotes from the Reviews - What People Say about:

Accurate

Accurate:
"Everything works perfectly, aside from a bit of a hiccup with it recording accurate step counts."
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"I used an old FitBit I had to see how accurate this is and it is pretty accurate and compares with my other FitBit just missing a few digits here and there."
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"Only problem with Fitbit is that the calorie count is not accurate"
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"Although it is important to make sure that the prepopulated nutrition is accurate as it can be prone to user error or may be a similar but not the same to the product you are reporting."
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"I have been using it for a few weeks now, I am a little disappointed I thought it would be more accurate and more vocal, and it turned out that it doesn't sync with my I-phone because is an I-phone 4 so is to old, the color is great and the display to, very light you don't feel it at all, and the fact that you can were it on your bra is very discrete so nobody is able to tell you are wearing it, so no unwelcome comments about finally doing something about your weight."
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"So far it has been durable and apparently accurate."
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"I think it's very accurate and I love the small size."
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"I was a bit miffed that the UP24 only calculated a good 83% of the appropriate journey when the Fitbit was pretty much nearly accurate."
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"I've had it for about two weeks now and love having an accurate pedometer."
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"The tracking is accurate, syncing is effortless, the Zip stays where you want it to thanks to the clip."
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Apps

Apps:
":)If you're looking for foolproof way to track your steps (the phone apps are not accurate!"
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"One of the facts of life in 2014 is that occasionally it's a challenge to link technology devices with multiple apps."
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"I tried a couple of pedometer apps that weren't very accurate and a couple of other pedometers which were somewhat complicated to use."
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"And I find it incredibly helpful that Fitbit syncs seamlessly with diet apps like Loseit."
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"The website mobile apps are nice and easy to navigate."
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"I love the apps i can use with the devices, seeing the information on the website that i can keep track off and i have been lucky that both my fitbits worked fine."
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"This little fitness tracker is very easy to set up and install the apps on your phone and or computer."
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"Very easy to set up and install apps."
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Battery

Battery:
"My biggest complaint is battery life."
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"But the battery is horrible."
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"I would have given it 5 stars the first month I had the Fitbit but now it is a two star with all the battery problems."
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"The battery life was horrible!"
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"I am disappointed though because it has only been one month and the battery for my sister's Fitbit is dead!"
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"The packaging said 'up to 6 months of battery life', but one month is ridiculous."
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"That will run the battery ragged pretty quickly."
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"The product itself is great, it does what it says it will do SO LONG AS YOUR BATTERY CAN HOLD OUT!"
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"Works great, has amazing battery life (I still haven't replaced the battery and I have had it for like 6 months."
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"Resets, turns off a lot, will try and make sure battery is flush... battery doesn't last long... when it works, it is good enough forvsteps, and calories"
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"The battery has lasts months and are pretty cheap to replace only a few bucks."
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Button

Button:
"didn't think i hit the one touch button to purchase item, to small and hard to clip on belt."
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"The only complaint I have about this product is the fact that there is no reset button on it."
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"I love the fact that there are no physical buttons on there to hit in error."
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"it is easy to set up and has no buttons to have to reset."
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"The display is easy to use and just with a touch of a button can you see your daily stats."
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"The display is easy to use and just with a touch of a button can you see your daily stats."
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"PROS:1: Small so easy to keep on you at all times2: No buttons and resets automatically at midnight3: Easy to sync4: Graphs and keeps track of your progress5: Alternating between screens just requires a simple tap6: Bluetooth allows for simple syncing to your phone for immediate access to personal progressCONS:1: No stair counting or sleep monitoring (which I do not miss personally but some people may find a negative)I have a Jawbone Up24 as well, but like that this device does not need to be worn around the wrist."
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"If it was a little more reasonably priced ($35-40) I'd have had no issue hitting the buy button."
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Charged

Charged:
"This morning it showed a fully charged battery and by this evening it said the battery was dead."
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"The battery was messed up when I received it - it would randomly say it was fully charged, then dead, then half charged, then fully, then a quarter... etc."
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"I'm being charged for you to restock a broken product?"
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"If you are looking for a basic activity tracker that is easy to use, fun to wear, and never needs to be charged like many others, this is the one for you."
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"Tracks steps with high accuracy and doesn't need to be charged!"
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"but trust me when I say not having to worry about getting it charged every few days is nice."
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"I prefer the Firbit to the Loop because the Fitbit doesn't need to be charged every other day, it seems to produce more accurate results, and it's a lot more subtle to slip into my pocket rather than wearing a thick black band across my wrist like the Loop."
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"Wish it charged instead of Having a battery, but it works great and love the friend challenges."
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Charging

Charging:
"You don't have to charge it, which is pretty cool with me..."
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"This is both a positive and a negative...I for one, hate charging so the battery is a nice break."
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"I have to admit I have reservations about upgrading to the Charge HR; it's not nearly as accurate in my opinion as the Zip."
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"If I don't get a return authorization, I will challenge the charge on the credit card."
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"Only issue I had was a problem with the battery losing its charge quickly and I notified customer service."
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"Had the older Fitbit that had to be recharged periodically, which always seemed a challenge as the charger device just didn't seem well designed, then, after about 2 years that Fitbit just died, so bought this to replace it."
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"I love the idea of not having to worry about charging it everyday as I have enough devices to remember to charge as is."
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"There are no buttons and it actually requires nothing from you other than putting it on every morning and being sure you have a good battery charge!"
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"Which is great no it never fails I forget the charger when I leave home."
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"I have had the ultra, flex, and now the charge (as well as the aria scale)."
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"Set up was a breeze and I love that I dont have to charge a battery."
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Clock

Clock:
"Her only complaint is that it takes time for the clock to appear and scroll through the different information items (there's no button to push, as far as we know--she's just sort of lucked into getting the panel to turn on--there were no instructions--just a URL to set up your account and register your Fitbit).There's a free Fitbit app for smartphones that she can use with her iTouch."
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"The display is wrong most of the time, clock is slow and the display is hard to wake."
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"The clock is wrong b c the device keeps shutting off and the steps don't report while off either."
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"The clock is sometimes wrong."
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"After verifying it was installed properly, the Zip worked for another half day; the clock setting has failed again."
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"I was also unable to reset the internal 24 hour clock of sorts."
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"It also has a clock which is great so I don't have to take out my cell phone everytime I want to know the time."
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"There is a clock on the display as well."
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"This keeps great track of your steps and has an awesome clock on it!"
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"The step and mile counters work great but the clock can't be updated to my time zone and nothing can be tracked if it won't connect to their servers."
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"Pros: fits tightly to my clothing (although I added a clip-on cord to be double-sure it didn't get lost); doesn't have to be on a strict up-and-down position; records steps, figures out miles walked as well as calories burned, and also has a clock should you need one, all visible on the device itself; downloads automatically onto your computer where you can see the number of minutes you walked slowly and quickly and other information, and sends you a weekly report; small; inconspicuous; and very handy."
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Comfortable

Comfortable:
"It is not as comfortable as I thought it would be and putting in the battery is a BIG hassle."
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"I definitely prefer this style to the bracelet type, as far as comfort goes, but it would be nice it this came with a bracelet to put into as well."
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"It's easy to wear, doesn't fall off my bra, and comfortable."
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"I really liked the fitbit when it was working, it was comfortable and accurate and was a nice motivation tool... however I have only had it for 2 months and it is not longer working (battery died which was supposed to last 4-6 months)... and it is outside of the 30 day window to return... please contact me for battery replacement."
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"Comfortable & easy to wear."
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"It is a comfortable and reliable piece of equipment that has kept me true to watching my daily steps."
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Computer

Computer:
"I also have been having problems with the synch from computer to Zip and viceversa."
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"Unfortunately my cell phone was not compatible with it, so I needed to set up a dashboard to sync it to my computer."
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"I was never able to get it completely in sync on the computer."
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"One more comment....very little instruction in packaging....and not as easy to install on computer when you are much older and not totally technologically savvy as the young ones! "
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"It doesn't work with the Ipad2, and I am unable to download any software on my work computer, so I am only able to use my computer at home to sync which requires me to actually sit down at the computer and manually sync using the dongle (and I have to unplug some other USB device since I don't have an unlimited supply of USB ports) every time I want it to update."
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"It is smaller than a marble and since I can't keep it plugged into my computer and it's so easy to lose a marble, it is entirely ridiculous."
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"The nice thing about FitBit is automatically uploading to computer and or Smart Phone."
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"I like all the data it loads onto my computer as well."
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"Works perfectly with excellent instructions for download to computer and phone."
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"Loves this device and how it sincs to my phone and computer."
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"Syncs easily with computer or cell phone app."
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Connect

Connect:
"It doesn't always sync up which is frustrating, but it eventually connects with my computer."
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"I love that this connects to an app so I can monitor my progress on my phone."
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"I love that the display is very easy to read, scrolling through is easy and I like how my phone connects to it so I can see my progress there and log my water."
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"the timing for this little gadget is perfect having just been put on a very strict diet and exercise program by my doctors after being mostly sedentary for years (due to various health issues).... i like that it connects so easily with the computer and keeps track of calories and distance as well as steps, and that i can also keep track of the diet using the computer's app... looking forward to getting to the point where i can find other tracker users and compete with each other and support each other through this journey.... light, handy, love the color, easy to wear and use!"
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"The Zip connects to my phone via Bluetooth, and I am able to get readouts and save the data to track my results over an extended period of time with the Fitbit app."
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"The zip is nice because it connects to the clothes easily and really like not having to charge the battery every week."
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Connection

Connection:
"I've connected with my family friends and we have challenges all the time."
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"There's obviously a problem with the connection to the battery since it happened with multiple batteries."
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"I found it a bit difficult to set up and connect (I have used bluetooth connected devices before) and was a little dissapointed that it didn't have a rechargeable battery, especially since it has burned through the first battery in around 11 days."
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"I had no problems getting everything to sync and downloaded onto my phone and was able to easily connect with all of my friends with Fitbits so that we can track, cheer and challenge as we work toward a mutual goal of fitness."
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"It's great that they're not buying into the other apps that are hanging about the internet, but they don't seem to be serious about improving their connectivity.2 The dongle [hate that word but separate issue] that comes with the Fitbit is quite an unFit bit [semi-sorry for the pun] of hardware to be a dongle, with a poor enclosive case that's easily cracked, and that has easily corroded connections."
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"When I received my Zip I was unable to set it up with the Fitbit Connect software."
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"What made fitbit so good to this longtime user had been the connection to a really useful dashboard, nicely laid out with the information that the customers predictably would like to have."
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"It did what I needed it to do: accurately tracked steps, effortlessly connected to My Fitness Pal, and generally served as a motivator to get me up and moving."
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"I love how I was able to wirelessly connect to fitstudio by sears and earn free points for joining and connecting my device and you can get $5 or more in points every week it makes working out a little more rewarding for me and gives me a little motivation."
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"I had no problems getting everything to sync and downloaded onto my phone and was able to easily connect with all of my friends with Fitbits so that we can track, cheer and challenge as we work toward a mutual goal of fitness."
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"The concept is awesome and the connectivity with your phone is great."
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Dashboard

Dashboard:
"Some of the dashboard issues are glitches and the dash (with great effort) can be tweaked a little."
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"Unfortunately my cell phone was not compatible with it, so I needed to set up a dashboard to sync it to my computer."
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"My biggest complaint is that the dashboard only sets goals for steps in increments of 5000."
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"But it is hard to use PC application and show dashboard."
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"They do almost perfect on the daily dashboard stats (rarely a glitch)."
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"It's good for tracking steps but the online dashboard is hard to input food and activities."
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"Some of the dashboard issues are glitches and the dash (with great effort) can be tweaked a little."
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"What made fitbit so good to this longtime user had been the connection to a really useful dashboard, nicely laid out with the information that the customers predictably would like to have."
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"just changed the dashboard and the device is now pretty useless for what most users want."
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"I was pleasantly surprised at the ease of setting up my Fitbit Dashboard, and even more pleasantly surprised with all the bells and whistles that the dashboard has to offer!"
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Display

Display:
"The Fitbit display stayed dead."
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"The one thing I personally did not like so much is that it is hard to read because of the small display, but the thing is real small to start with."
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"Display not able to read came defective."
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"It can also be hard to see the display out in the sunlight...but you have to be checking it pretty frequently for that to be a negative."
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"At this point in time the only features I wish this had is a light up screen since the display can be hard to read."
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"The new one worked pretty well for a few weeks, although you had to tap pretty hard to get the screen to display any information."
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"I love that the display is very easy to read, scrolling through is easy and I like how my phone connects to it so I can see my progress there and log my water."
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"The display is easy to use and just with a touch of a button can you see your daily stats."
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"The display is easy to use and just with a touch of a button can you see your daily stats."
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"I am impressed with the computer sync with graphic displays of your progress; makes things much easier to track."
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"A bright display, easy to see the steps I've completed, automatically sends my info to my free account which is easy to see when I open the app!"
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Experience

Experience:
"I am not having a good experience with this device so far"
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"From personal experience when the Zip is lost it is very hard to find."
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"Absolutely hands down the most infuriating, frustrating, experience of my entire exercise life."
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"Horrible experience with a device that has no installation instructions contained with shipping, no description of function of parts, and horrid customer support."
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"The forums say this is not an unusual experience - there's something wrong with the interface with facebook and google."
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"Well, I don't know if I got a dud, but my fitbit zip has been a frustrating experience from the moment I opened the package."
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"After figuring out how to sync and use the Fitbit, it has been a great experience so far."
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"This is my first experience with a tracker and I love it!"
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"Great experience working with them."
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"All the features are easy to use and the experience can be as simple or thorough as you like."
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"You don't necessarily need to connect this to a PC, but it does make the experience more enjoyable."
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Fit

Fit:
"the only problem i have with this fit bit clip is it 's not syncing to my phone i have t manually put it in and my group thinks that i am making up my steps."
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"Getting and staying fit isn't easy for many people."
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"Only problem is it fits so tight that eventually the tip of the clip broke off."
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"I have entered Fit Bit challenges and this makes exercise more fun."
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"Unfortunately this product did not fit my needs - I bought it for my father who uses a walker."
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"Fit bit Great the holder lousy, it broke in less than six weeks and a replacement is a whopping $14.95 that's ridiculous!"
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"I love my fit bit!"
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"I love having a Fit Bit."
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"Fits easily in small places so I can put it in my pocket and forget about it till the end of the day."
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"I also have one and would recommend it to anyone who needs to stay fit."
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"This device fits nicely on my pants belt, but I always have this thought in the back of my head that I need to check to make sure that it hasn't fallen off."
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Fitness

Fitness:
"Disappointed as the plastic that covers the end of the clip has broken, for a fitness device it should be made better"
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"I had no problems getting everything to sync and downloaded onto my phone and was able to easily connect with all of my friends with Fitbits so that we can track, cheer and challenge as we work toward a mutual goal of fitness."
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"The batteries are replaceable and very cheap, and this is a good compromise between cheap, inaccurate pedometers and the expensive fitness trackers available today."
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"You can sync to My fitness pal and challenge friends through the app."
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"Is unacceptable that the fitbit won't talk to the iPhone's fitness program..."
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"Plus I wasn't sure I could justify 100+ dollars on another failed fitness attempt."
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"Overall I have found this to be a great motivational tool for my fitness goals."
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"The Fitbit Zip Wireless Activity Tracker offers a fun and simple way to supplement a fitness program."
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"The best little fitness health buddy out there."
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"It did what I needed it to do: accurately tracked steps, effortlessly connected to My Fitness Pal, and generally served as a motivator to get me up and moving."
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"The Fitbit Zip is the best fitness tracker you can buy for under $60."
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Motivating

Motivating:
"It's not only a great pedometer, it's a great motivator too! "
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"Great motivator because you can do daily, weekly or weekend challenges with friends who also have this."
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"But not only is the Zip a good motivator it lets you know where you are in your daily goals that you can scroll through by tapping on Zip, while defaulting back to a cute smiling emoji screen!"
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"While the FitBit Zip is a motivator for me, I am disappointed with the quality design of the product."
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"I also have my Urban Boot badge for doing 15,000 steps in one day and I am working on my next badge for 20,000 steps.....it ain't easy but like I said it is a motivator!"
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"I have found it to be pretty motivating as long as I can get over my dislike of cold weather and just make myself go outside."
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"Just LOVE my Fitbit Zip... quite the little motivator."
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"Works great and is motivating me to walk every day! "
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"It's such a wonderful motivator to make me wanna walk!"
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"I got the fitbit Zip about 6 weeks ago, I loved it in the beginning......I found it to be a great motivator to get me moving more and I loved being able to sync it to my phone and share with friends."
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"It is a GREAT motivator especially if you have little friendly competitions! "
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Movement

Movement:
"It is detecting movement and logging it; unfortunately, it isnt the right kind of movement."
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"I hear the wrist ones aren't as durable and are prone to tracking arm movements as steps."
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"Since getting mine a month ago, I am more motivated to challenge myself daily to have more movement in my life!"
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"I purchased because I want monitor my daily activity, Its very accurate, but its not perfect...The silicon case its ok, but not perfect, some times with some movement the unit fall from the case that was on my belt."
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"(I haven't done my Wii Zumba, Wii Fit, exercise dvds yet so I don't know how well it will track those movements as steps).It comes with a battery but I can't charge it so I don't know how long the battery will last."
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"It's really great if you want to be more aware of your daily movement and you can compete with friends on the app so that make things a bit more interesting."
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"I do like that it tracks my movement very well when walking."
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"Since this is the first time that I ever really bought any thing to keep track of my movements, I have nothing to compare it with, but I found it easy to keep track of my movements and I love having the time feature with it."
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"ProsSyncs easily with my iphone appkeeps track of my movement wellThe miles steps are accurate."
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Plastic

Plastic:
"After a month the plastic cap at the end of the clip broke off and now it's difficult to get it attached to my pants."
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"Disappointed as the plastic that covers the end of the clip has broken, for a fitness device it should be made better"
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"When you first receive the Zip you will find the silicone holder, the Zip, a battery, a weird looking USB thing, and a plastic black piece that looks like a key."
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"Only complaint is the clip is so tight the rubber plastic tip of the clip came off when removing from my clothing, although it might not have if I'd been paying more attention to what I was doing."
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"The only complaint is that little plastic tab on the end of the clip pops off fairly easily (& catches on stuff without it)."
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"The plastic holder for the Zip is not very well designed."
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"Just a couple examples, the rubbery plastic case will easily get worn down and rip if you routinely clip it to your pocket."
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"The rubber case works OK, but the small bit of plastic on the tip of the clip on the back easily breaks off, exposing prongs of metal."
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"If you can keep this tiny piece of plastic, then this won't be a problem for you."
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"My biggest problem is that I wear out the plastic on the case, and the replacement for the case is pretty expensive (about $35)."
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"So well, in fact, that I have since broken the back plastic piece that says FitBit, because I'm always tugging at this at night to get it off my clothes."
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Quality

Quality:
"I don't foresee me having a whole lot of quality problems since he's sealed up in a padded case 80% of the time."
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"Terrible quality."
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"I was a little disappointed to see this since my sleep quality duration is something I like to monitor and track."
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"While the FitBit Zip is a motivator for me, I am disappointed with the quality design of the product."
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"So I would not hesitate to recommend this to anyone looking for a really great quality pedometer."
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"Very disappointing quality."
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"Good quality material."
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"The bigger Fitbits do more, but this one is a great starter for anyone wanting a high quality activity tracker."
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"excellent quality"
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"The build quality seems pretty good."
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"This is good for anyone who is looking for a high quality pedometer."
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Refund

Refund:
"Will send it back for refund , hard to set up on computer ."
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"I'm returning it for a refund as this is not a good product and I'm not satisfied."
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"Not sure if it's the battery or the Fitbit, but very disappointed and getting a refund! "
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"Very disappointed and ended up requesting a refund."
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"Unfortunately Amazon does not give refunds after 30 days so I'm SOL."
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"When I guestioned why, he sent me a nasty email and agreed to refund 1 3 of the cost of the one that I had to open."
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"Amazon is great that we were able to get a refund and so I ordered the Fitbit Charge and giving my Fitbit Flex to my daughter."
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"The seller (Tripact Inc) realized that they hadn't shipped it priority as I had requested and paid for and refunded my entire shipping fee--I didn't realize there was an error until I received an email stating they had issued a refund."
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"As usual, Amazon is the best for easy, fast refunds, which is one reason I place about 30 orders a month with Amazon (disclosure: I also own stock in Amazon)."
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"Called Customer Service and they could not guarantee that a replacement item would arrive in new condition; so I am returning this one for a refund and will have to go to a local Best Buy to purchase another one, which will cost around $5 more."
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Reliable

Reliable:
"My first one, which was green, worked out great but I haven't been able to a reliable one since."
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"So it's not a bad product but be aware that it is far from being reliable as it will develop a glitch for no apparent reason -- and fixing the glitch can be a headache at best."
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"This is a great first reliable tracker and a good one for kids."
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"Not only is this tracker rated as one of the most reliable ones out there, but it is perfect for a person on a budget and just wants the basics without getting nauseated with 20-million options."
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"Thankfully the mobile app monitors the battery life too, so you have ample warning when you need to replace it (it requires a 3V coin battery, pretty inexpensive and easy to find).The small display is reliable and simple to operate - you just tap lightly to view the next stat."
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"Reliable and easy to use."
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"It is a comfortable and reliable piece of equipment that has kept me true to watching my daily steps."
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Run

Run:
"Now the problem with this device is that it runs when it runs."
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"Due to a recent injury I have not been able complete my daily runs but the Fitbit allows me to measure my limited movement."
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"Having entered my 7th decade of life, and still being somewhat round, I have often run into orthopedic problems that - though minor (plantar fasciitis and other annoying maladies) - have quite effectively knocked me off my exercise - for weeks at a time."
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"Runs great but not user friendly."
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"The only problem is that the battery runs out in about 2-3 months."
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"That will run the battery ragged pretty quickly."
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"I took it with me on my run and it did a great job at counting my steps, distances, and how many calories I burned."
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"Well the next day I put it on and forget about it and I go off and run errands."
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"The Fitbit Zip is nice because it runs on a coin-style battery so you never have to charge the device."
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"I highly recommend for those just looking for a cheap but quality tracker to track distance run and steps through the day; as well as for a reliable and free food tracker weight tracker online! "
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Sleep

Sleep:
"I don't sleep well so I don't need to track sleep."
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"Now that other brands are coming out with wrist trackers that are priced similarly but also track sleep, the zip is not as great of a buy, but the fact that you can tuck it in a pocket is a big selling point."
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"I will say the only downsides for me is that it does not do the sleep tracking like some other models do, and it does not count stairs as well."
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"My only true negative is that I wish it somehow tracked sleep."
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"My only complaint is that it never turns off, it goes into a sleep mode when you're inactive but it never turns completely off so when I am sleeping I don't like that it is still on and it doesn't record sleep patterns."
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"If you are short on cash and can't afford the one with sleep tracking, then this is a great buy."
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"It does not do Heart Rate, Sleep, Alarm, or Stairs, but the Battery lasts for well over a Month and usually much more."
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"I am hoping to upgrade soon, to one that will also track my sleep patterns, but as a starter Fitbit, the Zip is great."
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"If you have the money id recommend the Fitbit Wireless Activity Sleep Tracker but if you dont want to spend that much than this little zip gets you into the fitbit world and the price wont kill ya."
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"The only thing that I wish that this tracker can do is track my heartrate and sleep patterns but I am satisfied!"
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Strap

Strap:
"It is much wider than the One, so not as easily hidden if worn on a bra strap."
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"This device may be OK but the wrist strap design is TERRIBLE! "
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"I clip it onto my bra strap or the neckline of my top, it doesn't move at all, and is easy to forget about."
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"I wear mine on my bra strap, and it is hidden in most of my clothing."
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"Hard to put on belt loop or bra strap, keep breaking fingernails."
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"This is easy to use and I just clip it to my bra strap before leaving the house in the morning."
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"Great but the strap came apart."
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"This is easy to clip on a bra strap when you are wearing a dress or something that can't clip on a belt loop."
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"It's small and clips perfectly to my pant pocket or bra straps."
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"Love wearing this Zip on my bra strap or laces of shoes but I too have lost the little tip some where on a walk."
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Support

Support:
"If you have ANY problems whatsoever just contact their support team and they will help you."
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"However, I am disappointed with the online support."
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"I find this level of support unacceptable."
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"During the week, I have easily spent three hours online trying to correct problems or speaking to support who had little to offer."
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"Support advised that she was kicking my problem upstairs and that I would receive an e-mail from engineering within 24-48 hours directing me what to do."
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"Also, I had a problem with mine, and customer support was perfect."
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"Good motivator, great online support."
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"My favorite feature that the Fitbit Zip has to offer, aside from the size, is the exceptional online support."
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"Product is delicate but Fitbit customer support is really good."
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"the timing for this little gadget is perfect having just been put on a very strict diet and exercise program by my doctors after being mostly sedentary for years (due to various health issues).... i like that it connects so easily with the computer and keeps track of calories and distance as well as steps, and that i can also keep track of the diet using the computer's app... looking forward to getting to the point where i can find other tracker users and compete with each other and support each other through this journey.... light, handy, love the color, easy to wear and use!"
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"The other great thing is that it's social, so my friends and I can support each other."
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Sync

Sync:
"I also find that it does not sync well with my i-phone, which is how progress is tracked."
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"the only problem i have with this fit bit clip is it 's not syncing to my phone i have t manually put it in and my group thinks that i am making up my steps."
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"I also have been having problems with the synch from computer to Zip and viceversa."
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"it's hard to sync and hard for you to use it with the fitbit app to your liking"
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"If I start the app, it fails to sync; but if I leave the app on, eventually it does synch; not very convenient to have to wait."
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"My only real complaint is that it has a mind of its own when synching with my phone's Fitbit app, or with my home computer."
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"I was able to sync it with my Spark People account so all I have to do is enter my food & everything else fitbit takes care of :)"
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"The tracking is accurate, syncing is effortless, the Zip stays where you want it to thanks to the clip."
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"I got the fitbit Zip about 6 weeks ago, I loved it in the beginning......I found it to be a great motivator to get me moving more and I loved being able to sync it to my phone and share with friends."
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"Was working great for about a month then quit syncing : "
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"I also like that I am able to sync it to my smartphone so I can keep better track of what Im actually doing and where I need to improve."
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Track

Track:
"I don't sleep well so I don't need to track sleep."
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"It is very hard to keep track of."
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":)If you're looking for foolproof way to track your steps (the phone apps are not accurate!"
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"I have a phone app that tracks my steps but isn't accurate, I can shake the phone and it puts more steps on it then I took."
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"I had no problems getting everything to sync and downloaded onto my phone and was able to easily connect with all of my friends with Fitbits so that we can track, cheer and challenge as we work toward a mutual goal of fitness."
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"This little device came at the right time, i have been actively trying different things to get me motivated in my change of lifestyle living and nothing i could find would give me the ummmph to get out there and actually MOVE, its so fun to actually see your progress in front of you and if you don't think your where you should be you even try harder, I never dreamed how many steps I actually take in a day and this little thing makes it fun, love to see it keeping track for me as I always was never good at that!"
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"Makes it so easy to keep track of everything."
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"Definitely a good way to keep yourself on track, and it is small and easy to just clip to your bra or to your pocket."
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"It is a great way to keep track of how much I am walking, and I have lost over thirty pounds using it."
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"This Fitbit not only tracks your steps but also your distance and calories which is great for me!"
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"This little tracker works well, and doesn't track info you don't need."
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Tracking

Tracking:
"I also find that it does not sync well with my i-phone, which is how progress is tracked."
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"Basically the problem with the food tracker is that there's a boat load of information in there and whether it matches up to reality is debatable (especially if you're a scam artist like me who will log the lowest calorie chocolate chip cookie when I know damn well there's more than 50 calories in each of the ones I ate)."
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"Really liked the tracker but it kept falling out of the holder and now it's totally missing....."
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"zip tracker kept loosing steps, time incorrect and drains multiple batteries."
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"I called Fitbit and the support person quickly determined from their online tracking information that the power (battery) was malfunctioning and ordered a replacement for me."
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"I liked how it tracked my steps and distance but was disappointed that it stopped computing the correct distance after three weeks."
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"Great help for tracking daily activity"
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"This is a great first reliable tracker and a good one for kids."
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"It does a great job tracking my steps while walking or running."
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"If you are short on cash and can't afford the one with sleep tracking, then this is a great buy."
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"Best tracker I have ever used."
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Treadmill

Treadmill:
"For a guy who hates treadmills and exercise machines, this little device has been a revelation -- it motivates you to make small changes that add up to a lot of additional activity."
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"Works well on elliptical sand treadmills."
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"If there was a way to stop and restart it, much like a treadmill, it would be great."
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"Yes the zip works very well on an elliptical machine and treadmill."
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"Because I have so much more energy, it isn't hard to get on that treadmill.7."
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"It is amazing how much energy I have after I treadmill."
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USB

USB:
"When you first receive the Zip you will find the silicone holder, the Zip, a battery, a weird looking USB thing, and a plastic black piece that looks like a key."
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"Bottom Line:I bought this Fitbit Zip because my Omron pedometer is a hassle to sync by USB."
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"I have had problems with the syncing of the dongle (that plugs into the USB port of the computer) and the Zip."
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"I had a mechanical pedometer and it's a pleasure to have switched to this device that automatically resets itself to zero steps when the day is done and will also log my steps via bluetooth without having to connect via a USB cable to my computer, I also appreciate the fibit's ability to store multiple days of steps without worrying about losing them if iI forget or don't have computer access to upload, though it's really not a concern any more at all with the ability to upload via the phone app."
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"I have had not issues with the small USB device but it would be nice to be able to use the phone to sync as I always have that with me."
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"It comes with a 6-month lifespan replaceable battery which isn't a huge issue, but it would be easier and less wasteful if you could just charge it via USB or otherwise."
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"COM (super easy to do) and it comes with a little USB connector dunkle fob thingie to sync with your fitbit and upload to your login and the dashboard gives you a cool display of activity levels and when exercise was most intense throughout the day, week, and during workouts."
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"No light so its hard to see the data - lost the USB part already - good thing that I can use without it on my iphone app to keep track of the data"
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Wake

Wake:
"The display is wrong most of the time, clock is slow and the display is hard to wake."
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"I've lost more weight than I would have done on my own,Sadly the fit bit started going to sleep and refusing to wake up, But I was unable to return it or contact the seller though amazon"
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"The Zip never worked when 'tapped' to wake it up, the time was never accurate, and it made me feel like I had to manhandle it in order for anything to show up."
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"I'm not a happy camper....it won't wake up and when it does the screen reads 11 then it shows 5.86 next the screen shows a couple of smiley faces that look like they are laughing at me and it will show the wrong time....at 8:05 this morning it said it was 11:60.....WHAT can I do about this?"
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"But it only lasted a week before I was unable to wake it up."
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")Please note with this, that it may seem like something is wrong when you wake up and it shows that you burned calories, but the fit bit takes the calories you need just to survive into account."
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"It resets itself at midnight so you are able to see how many calories you have burned when you wake up in the morning."
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"I bought this about a month or two ago, it worked great for like a month, now i have to wake it up for it to start counting my steps, the battery reads full, I changed it twice, it is still giving me problems, and a return is not possible by now."
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"Easy to clip on to my clothing when I wake up in the morning and start tracking."
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"It's nice to wake up to find I've already burned 500+ calories."
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"So every night at midnight it resets automatically (which I love) but when I wake up, it says I have burned on average 440-460 calories."
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Warranty

Warranty:
"I trust Amazon for great products, and this Zip is past warranty with Amazon, so I'm dealing with Fitbit for replacement.....I am very frustrated with their follow-up."
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"I sent in the paperworks he asked for, but unfortunately, they weren't able to honor my warranty as they said I purchased it from an unauthorized reseller (I bought it here on amazon)."
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"I wrote in to the customer service and asked if this kind of physical damage would be covered by the warranty."
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"I jumped through several hoops and answered all of their questions only to have them find a loophole in the limited warranty that prevented them from replacing their faulty product."
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"even then we used them daily and would have given better review but this only lasted 3 months...went and got new battery and it is still dead...and the warranty is a month so no recourse for us ...will just decide on our own how far we walked ....when mine dies I will not replace either as for $50 this product should be more reliable."
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"My dissatisfaction is due to the short warranty period and lack of support from the manufacturer after it stopped working."
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"I trust Amazon for great products, and this Zip is past warranty with Amazon, so I'm dealing with Fitbit for replacement.....I am very frustrated with their follow-up."
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"Really liked the Fitbit initially and 3 weeks after the warranty ended it fell apart and stopped working"
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"Although there is a lot to like about the Fitbit, please note that there is only a 30 day warranty."
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"I contacted FitBit and have yet to hear back from them, good thing I bought the squaretrade warranty with it, they're my next contact."
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"The warranty plan was great but required me to send the zip back to you."
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Website

Website:
"The only negative is it comes with no instructions and the website is not the best for help, but I got through it."
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"The Fitbit website says that the Zip may fail to count steps when the wearer is walking on carpet, so I assume this is not a glitch but is in fact how it operates."
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"Easy to set up andno problem syncing with the FitBit website."
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"There are lots of complaints on their website so beware! "
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"Every time I attempted to download from the website an unknown error occurred."
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"Mine has regularly has problems syncing with the website."
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"You have to figure out how long your stride is, which is easy to do , then you put that information in on the website."
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"Three, although I turned off the calorie display on the Zip itself because it was not useful for me, the food log on the website is working quite well; I have been a loyalist of DietPower software for about a decade, but at this point the Zip site is much easier for me to keep up with, and I don't find it lacking in the ways almost every other food logging website has been."
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"I love using the online Fitbit website because I can keep track of what I eat, my activities, weight and sleep patterns."
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"the software to manage the bluetooth dongle for computer and upload your steps to the website is pretty poor."
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"The website mobile apps are nice and easy to navigate."
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Weight

Weight:
"ha haHe set me on a diet plan and told me that if I get my weight under control then a lot of the other problems I am having will work themselves out."
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"Being able to show my Dr. Just how active and how often I am on the go and how much i really work out on top of my work activities, better assists him on my health and weight problems."
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"It took several attempts at syncing this Fitbit with my iPhone, iPad, and weight watchers app but with assistance from the Fitbit trouble shooters it finally worked."
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"Update 2015-05: Still a good pedometer, but I can't recommend it for long term weight loss, based on my experience."
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"I wnated to track my activity to see ow much I was really doing because I am currently trying to lose those annoying last 6 lbs with weight watchers and having been on a plateau for a while I thought I could kick it up by greater activity."
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"Very disappointed in the weight gain."
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"The fitbit is amazing at helping you lose the weight you'd like to or just counting your steps in the day."
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"love it helping me lose weight ."
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"And the Dashboard is great, it not only tracks your steps, but your progress, your weight, your water intake, your calories in and calories burned - with only a few minutes of input a day."
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"All in all it's been a great incentive to help me lose weight, and become more active."
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"This is the perfect motivational weight loss gadget for me."
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