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UP2 by Jawbone Activity Tracker Black by Review Summary ,  Sep 24, 2015

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UP2 by Jawbone Activity Tracker, Black
Report Date: 09/29/2015
Based on 1073 customer reviews
Overall satisfaction: 2.6
Returned or considering to return: 11.2%

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Frequently Mentioned by Customers:


Individual Feature Rating
Weight5.0   above average
Track4.7   above average
Apps4.4   average
Fitness4.4   above average
Comfortable4.2   average
Bluetooth4.1   above average
Wearing4.1   above average
Accurate4.0   average
Tracking3.9   average
Exercise3.8   average
Fit3.8   average
Software3.6   average
Battery3.3   average
Quality3.2   below average
Shower3.2   average
Sync3.2   average
Sleeping3.0   below average
Connection2.9   average
Vibration2.9   below average
Support2.8   average
Charging2.7   average
Sensor2.7   below average
Button2.4   below average
Calibration2.3   below average
Workout2.3   below average
Warranty2.2   average
Running1.7   mediocre


Quotes from the Reviews - What People Say about:

Accurate

Accurate:
"It seemed accurate and was also a lot of fun to use (I am talking about my months with the UP24, which had the virtue of not coming off my wrist).In summary, there is no way I could recommend this product, which is a shame given that it seems accurate, the app is a joy to use and the customer care is pretty good, too."
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"It wasn't perfect, but it was accurate enough and easy to use the button to switch modes from awake, sleep, and stopwatch."
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"Overall I prefer everything about the Up2; the band is better, love the awake features, easy to use, easy to charge (and once charged you get at least a full 8-9 days).Only real negative is that my run distance is not accurate and that's why I gave it 3 stars."
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"Im very disappointed because I otherwise love the app, and think it is very accurate as well."
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"I don't find it to be accurate and it takes at least 3 attempts to upload before it does."
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"That's free, I got it for the sleep monitoring and I have been nothing but disappointed BC it hasn't been accurate yet."
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"The pros --(1) lightweight;(2) fairly accurate;(3) nicer band that UP 24The cons --(1) changing modes can be difficult(2) it kept falling offThis is just my experience - hopefully, yours will be better."
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"Reading accurate, and comfortable fit."
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"Since I own the Fitbit Charge HR now as well, I use that most of the day as tracking is more accurate with HR."
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"There are great things about this device, the app provides useful information, the steps and sleep information is accurate enough, and it probably is the best on the market for what it does."
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"App is easy, seems accurate, light weight."
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Apps

Apps:
"Good points1) Easy to set up and easy comfortable to wear2) App is very easy to use3) Accuracy is not 100%, but accurate enoughBad Points1) The band clip comes off 4-6 times a day, even with normal usage2) UP's food tracking is not as good as some of the other apps like MyFitnessPal (although you can link the UP app with other apps)3) Battery life says 10 days when fully charged, but in reality it is more like 7 days4) I notice when I have a shower, the Jawbone will randomly switch from Active to Sleep mode several times on its own without me actually touching itAnd of course the WORST point is that the fitness tracker stopped working after 2 months."
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"Like frustrating apps?"
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"I love all the tracking and the fact it connects and talks to other apps like MapMyRide and MapMy Fitness."
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"And also integrates quite well with several other apps by under armor."
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"Here are the things I like better than the Fitbit:- the up2 is much more comfortable than the Fitbit but I liked the slimmer up24 but not enough to complain- the band feels more substantial and doesn't fade- the app is better and more motivating than the Fitbit but I am not a fan of the food tracker- love the integration with other apps (which makes up for the food tracker because I can log my food in another app and it syncs with the jawbone app)- I LOVE the smart alarm and feel more refeshed after a good night sleep than ever before."
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"Very nice apps that go with this."
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"The UP app is extremely user friendly and works great syncing with other apps like FitnessPal."
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Battery

Battery:
"I've encountered at least 5 glitches (timer, sleep movement, takes forever to synch, battery charging), showed jawbone the problem, and all jawbone will ever do is send a replacement product that has the same problems."
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"My second complaint is the battery."
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"Since, like I said, I sometimes go days without checking the app, I have been dangerously close to having a dead battery without knowing it."
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"Jawbone Up has become a way of life for me (I hate if my battery runs out and I have to go a day without it!"
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"Also their was a battery problem."
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"I'm not so satisfied with the UP2.UP24:- 14 day battery- easy to put into sleep mode and would turn on sleep mode at night if I forgot- no problems with taking it off and putting it on- Android (blue) UP ap: worked great and constantly updatedUP2:- much smaller than the UP24- 9 day battery- difficult to put into sleep mode and occasionally turns sleep mode off in the middle of the night- after about a week, the clasp would become undone if I gently bump it against something."
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"I just received mine today & i love the design, packaging & the appEven the clasp that annoy everybody i found it easy to do and really secureAt first it paired seamlessly but few hours later it unpaired i think because i left my phone and went doing some house work & it is really annoying to pair the band every time you move away from your phone ... am hoping i wont face this again & will update my reviewUpdateLess than 24 hours and am sick of pairing the device with my phone till now about 4 times & each time i have reboot my phone to make the app recognize itHopefully they fix this issueUpdate: 2nd dayMy experience got much betterI didn't had the pairing problemAnd i used the silent alarm it is amazing featurePlus i took a shower with and it worked totally fineUpdates after about 1 monthThe pairing issue that i had earlier was from the cell phone i had but since i changed my phone am not having any problem with connectivityBut am really disappointed from the battery life its only last around 14 hours when it is fully chargedSo am not wearing this device anymore because it keeps buzzing all the time because of the low battery& i dont want to contact customer serviceI think am happy without my up2 and it hustle"
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"I've been using the UP family of bands for years and have been pretty happy (aside from the battery issues but customer support replaces them so...)."
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"I dislike the UP2, my first tracker from jawbone was the UP24 I liked that one but the cap kept falling off eventually I lost the cap, but the good side was the battery life was consistently two weeks, I'm not a fan of charging all the time, that's also why I chose UP, I didn't want a face that's so small I needed to put glasses on to see it, so I like the phone app for reviewing progress."
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"And the bracelet with 7-10d of battery and its sleek design is cool, too! "
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"On one hand, it's a great, small, unobtrusive gadget with more than a week of battery life and a very nicely done app with useful suggestions."
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Bluetooth

Bluetooth:
"The downside of having to have your bluetooth turned on is that it drains your phone battery more quickly, which may or may not be an issue for others with the band."
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"The tap feature can be a little touchy but worst comes to worst you can change modes via your phone and Bluetooth connection, so all is well! "
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"I love the slim design and the Bluetooth sync but it becomes unpaired with my phone at least once a day."
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"I used to have Jawbone 2.0 and was happy to switch to a newer UP2 with Bluetooth and wireless charging."
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"I liked the fact that it connected to the iPhone app by bluetooth."
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"It fails to find my band on a regular basis (support says I must be losing my bluetooth or wireless, but neither is the case since I'm able to access other bluetooth features and the internet at the same time it can't find my band) and when it does find the band, it under and overreports steps."
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Button

Button:
"I had the original UP and when the rather annoying button finally broke I did a load of research on all the activity trackers out there."
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"First thing I noticed was the touch buttons are terrible!"
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"So, first off I have to commend Jawbone on how easily they replaced my UP24 that broke (the button came off)."
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"My story with this bracelet is that the company generously agreed to replace an UP24 that I had purchased and whose button broke with an upgrade."
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"I have two reminders set during the weekday and often found myself unable to turn them off by pressing the UP24 button because I didn't have a free hand."
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"Cons:-Clasp does not stay locked (falls off easily)-Rubber wears down easily (2 months of use and the rubber now can be rubbed off in places by simply touching the band).-The button feature of tapping the plastic portion of the band does not work as intended (takes sometimes 5-10 taps to work if it works at all).-The button feature sometimes activates itself if your wrist is bent and touching the plastic portion of the band (meaning sleep mode is activated randomly).- No hardware buttons (less moving parts would make sense but the actual execution of their tactile tapping button feature is a failure).Overall:Not worth purchasing for the price."
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"So, first off I have to commend Jawbone on how easily they replaced my UP24 that broke (the button came off)."
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"One other thing that I am not liking is having to use the App in order to change it to workout activity mode (let me know if that has changed), because I LOVED just being able to double tap the button on the UP24 band to change to workout mode."
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"I was completely happy with the UP24, except for the fact that the button fell of in less than six months."
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"Sometimes I have to tap it more than twice, but it is so much easier than the old power button and it's never 10-12 times."
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"First, it would be easier if there were just a button to cycle modes."
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Calibration

Calibration:
"i contacted product support about the missing calibration and all they said was that The new Up2 band does not have the calibration option."
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"I contacted customer support and after an attempt at doing a hard reset I was emailed instructions on how to calibrate the band and was assured this would fix it."
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"Since it wouldn't sync with the app I was unable to preform the calibration process."
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"I have not been happy with its accuracy (and there is no longer a calibration option) regarding my steps at all."
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"I do not like the jawbone up2.it is hard to tab and put in different modes...too hard to keep strapped, Falls off quite a bit And doesn't seem to track mileage properly, I walked a mile on the high school track and it said only walked 6 10 of a mile... cannot calibrate ...I liked the old jawbone up much better..in fact ordered one that has been discontinued"
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"The step tracker is wildly inaccurate sometimes, somewhat inaccurate most of the time, & on target once in a great while; I've used a calibrated pedometer and iPhone for comparisons."
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"With the UP24 you could calibrate your steps, thus making sure it was accurate (I have a much shorter stride than my husband who is 8 taller and has a longer stride)."
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"I was able to track all of my steps and with accuracy with the calibration option, the band design fit well over my wrist and never fell off, I never experienced sync issues until the end which is when everything went down hill."
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"The distance traveled is not even close to accurate and there is no way to calibrate the distance."
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"One thing that was great about the UP24 band is that you could calibrate the band to accurately calculate your distance per step."
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Charging

Charging:
"Problem 3, The worst design issue is the magnetic charger."
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"If I had any complaints it would be the charger - it's probably me but I rarely get the charger hooked to the band the first time."
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"I've had to replace one as it failed to charge - their customer service was great, quick phone call and they dispatched a new band."
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"It's easily corrected with a soft reboot, but is still a hassle requiring connecting the charger."
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"I've encountered at least 5 glitches (timer, sleep movement, takes forever to synch, battery charging), showed jawbone the problem, and all jawbone will ever do is send a replacement product that has the same problems."
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"I've had to replace one as it failed to charge - their customer service was great, quick phone call and they dispatched a new band."
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"Since I own the Fitbit Charge HR now as well, I use that most of the day as tracking is more accurate with HR."
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"I tried the Fitbit charger & liked seeing my progress on it but it felt too tight and I could not breath."
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"The watches that have good screens need charging daily."
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"I loved the 24, band size small fit perfect...after 11 months after charging it..it seemed like the pin receased into the band and the cap would not stay on."
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Comfortable

Comfortable:
"While it is indeed very comfortable and easy to put on, it is ridiculously hard to maneuver from one mode to the next."
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"I will say that the UP2 is more comfortable than the UP24.My only complaint is the clasp on the band."
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"Cons:1- The clasp is annoying and it's not comfortable to wear and remove.2- The vibration is week."
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"The UP2 was SO much more comfortable to wear, but when you're in a step challenge with 6 other people who all have the UP24 and the UP2 isn't counting near as many steps, I'm sticking with what I have."
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"During exercise, compared with Apple Watch(made me so uncomfortable with the sweat under the wide band), UP2 is very comfortable."
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"Reading accurate, and comfortable fit."
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"The band is comfortable and syncs up to my iphone without any problems ."
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"It was important to me to have something very light around my wrist and this is perfect and comfortable."
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"I wear it feels great, very comfortable and the function is complete, color is just for me, a real man! "
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"Love the band adjustment and love the comfort."
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Connection

Connection:
"Both our bands have problems staying connected to our phones."
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"It's easily corrected with a soft reboot, but is still a hassle requiring connecting the charger."
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"It also has problems staying connected to my phone."
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"This is so awkward to charge and keeps losing the connection, its not easy to put on your wrist on your own."
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"The band frequently loses connectivity with the app and has to be resynced which is a simple process but it is annoying to have to do it every day or two."
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"Indeed, I've stopped wearing it because I'm so fed-up with the challenge of trying to re-connect only to have it connect for a few days or not establish a connection at all after 10+ attempts."
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"You can sync other apps through the jawbone UP app that connect to your account- IFTTT is handy if you want to have more fun with the app."
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"Additionally, the charging USB dongle doesn't really connect very well."
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"I like that there is no little piece you have to keep track of when it is charging however, the magnetic charger doesn't always connect really well and I have to adjust my laptop to hang over the side of my desk to prevent the up2 from detaching because of the position of the band when it is connected to the USB port."
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"I like that you don't need the cap (easy to lose) from the UP24 to connect to the charger."
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"IT ISN'T HARD TO CONNECT BUT I GUESS I LIKE THE OLD BAND WHEN YOU DIDN'T HAVE TO STRUGGLE TO GET IT ON."
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Exercise

Exercise:
"So I can't leave my phone in my car or locker when I'm at the gym because I have to use it to be able to do exercise mode and that is annoying."
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"During exercise, compared with Apple Watch(made me so uncomfortable with the sweat under the wide band), UP2 is very comfortable."
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"One negative for me is you no longer tap to change into exercise mode."
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"o With the adjustable strap I can comfortably wear the UP2 on either wrist as well as on my ankles so I can get credit for my seated exercises at work (I keep a peddler and a stepper under my desk so I am not sitting around burning zero calories while at work)."
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"So I can't leave my phone in my car or locker when I'm at the gym because I have to use it to be able to do exercise mode and that is annoying."
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"I liked how on the UP24 you could go into exercise mode by pushing the button on the band."
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"The clasp works well except if the arm is used heavily during exercise."
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"In my opinion, the UP band and app is the best on the market for tracking steps, exercise, meals, & weight."
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Experience

Experience:
"Unacceptable Product Quality Experience Though Good Customer Service:Yes, I know, this seems contradictory."
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"Unfortunately, my experience with the new device has been awful....the device consistently and continuously unpairs."
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"First let me say that my experience with Jawbone's customer service was HORRIBLE."
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"Overall this has been a frustrating and disappointing experience with a company that clearly does not value customer service very highly."
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"My experience also backs up other reviewers with the frustration there."
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"My experience from the original Up to the Up 2 hasn't been good."
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"As my previous experience with Up band from jawbone the idea is great, you get hooked to check your sleep and steps, unfortunately after one month or less the band already doesn't work anymore..."
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"Since this is my only experience with a fitness band, and jawbone is very good about replacing broken bands, I probably will never get the opportunity to test any other type of band"
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"It takes guessing out of the equation and makes the losing weight process an enjoyable experience ! "
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"Unacceptable Product Quality Experience Though Good Customer Service:Yes, I know, this seems contradictory."
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"The real winner is the Software, the experience with the UP Android app is far and away better than any other product out there."
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Fit

Fit:
"Smart Coach might work OK with people whose lives fit into a particular box, but it does not fit my life at all and makes me hate the UP app."
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"A company sales rep told me that it was because the bracelet needs to be tight against the skin for best performance and that the holes in a watchstrap did not allow for a perfect fit for everyone."
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"The downside to the UP2 is the curvature of the band is fairly narrow causing it to not fit well on my wrist, also causing it to sit up higher than it should."
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"If I could return it I would, I am even considering getting a fitbit or something else, but the reason I bought this to begin with was the slender fit, but with all the problems I don't see the point in having it."
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"UP2 is smaller, which I was OK with, but the strap just plain sucks, it comes loose, and detaches, I almost lost it twice, frustrating thing is my first activity tracker was a fit bit which had a cheap strap and I lost two of those, that's why I went with jawbone UP24, I didn't realize the UP2 strap was so bad when I bought it, I expected improvements not the reverse."
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"Didn't fit comfortably on my wrist even after adjusting."
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"Easy to adjust fit."
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"Reading accurate, and comfortable fit."
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"The UP2 is a great improvement -- it stays on the wrist, fits better, and didn't get caught on things like the UP24 wood."
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"I loved the 24, band size small fit perfect...after 11 months after charging it..it seemed like the pin receased into the band and the cap would not stay on."
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"but anything that gets me moving is excellent, I know that because of my use several of my friends and my fit conscious son have purchased UP bands."
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Fitness

Fitness:
"She found it frustrating to use a fitness tracker that barely works half of the time."
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"Unfortunately I don't believe that the fitness tracker is logging accurate data."
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"Good points1) Easy to set up and easy comfortable to wear2) App is very easy to use3) Accuracy is not 100%, but accurate enoughBad Points1) The band clip comes off 4-6 times a day, even with normal usage2) UP's food tracking is not as good as some of the other apps like MyFitnessPal (although you can link the UP app with other apps)3) Battery life says 10 days when fully charged, but in reality it is more like 7 days4) I notice when I have a shower, the Jawbone will randomly switch from Active to Sleep mode several times on its own without me actually touching itAnd of course the WORST point is that the fitness tracker stopped working after 2 months."
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"Since this is my only experience with a fitness band, and jawbone is very good about replacing broken bands, I probably will never get the opportunity to test any other type of band"
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"Looks like a lot of conflicting opinions here, and it caused me some confusion as to what fitness tracker to get after my UP24 quit working."
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"I was really disappointed with this latest jawbone fitness band."
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"I'd rather just have a fitness tracker that never broke and the least a company can do is stand behind their products."
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"As for fitness tracking the Up24 and Up2 are the same and do the job well for a simple tracker with no HR."
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"It syncs with My Fitness Pal as well as Weight Watchers, so it keeps me on track with whatever plan I'm using to watch my food intake."
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"The Up24 was my first fitness band and it was pretty good for the price range as an entry item."
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"I have tried several fitness bands and I like the design of this band, love the jawbone app, but the band has some negative features."
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Quality

Quality:
"I am now done with both Fitbit and Jawbone.....just unacceptable product quality."
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"Unacceptable Product Quality Experience Though Good Customer Service:Yes, I know, this seems contradictory."
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"In the last 2 years, I have gone through 4 Jawbone Up (all went faulty), 2 Jawbone Up move (1 lost, 1 faulty), although I did have issues with Jawbone's quality control, generally I still loved they products."
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"Received this as a warranty replacement unit for my UP24 that had significant build quality and step tracking problems."
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").Jawbone has had quality problems with its devices in the past, so the last remaining concern for me will be whether this device will continue to operate."
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"Overall, I feel a bit disappointed in the quality, and regret ordering this as soon as it came out."
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"Up gives all of your meals a food score which is color coded, so you can easily understand the quality of food you are consuming at a glace."
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"Unacceptable Product Quality Experience Though Good Customer Service:Yes, I know, this seems contradictory."
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"I have several other Jawbone products and am very pleased with their quality."
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"You can't be a quality tracker if you are not tracking because you fail off the customer's wrist."
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"I really liked my Up and Up24 but the quality let them down."
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Running

Running:
"My problem is keeping it on - it has a tendency to unclasp itself while I'm working or running errands."
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"Stopwatch mode can only be turned on from the app, which is probably fine if you always carry your phone tablet with you but I don't carry much junk when I run or workout."
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"Overall I prefer everything about the Up2; the band is better, love the awake features, easy to use, easy to charge (and once charged you get at least a full 8-9 days).Only real negative is that my run distance is not accurate and that's why I gave it 3 stars."
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"When I went on a run I turned on the stopwatch feature to track my run stats and it recorded my 4 miles run as 2 miles and that worried me so I wore it at the same time as my fitbit flex to test it out."
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"Other times it happens when I'm running which is even more annoying because I have to distract from running and try to get it out of sleep."
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"The two features that I like is that this bracelet is much more accurate with the distance that you walk run."
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"Next I was actually excited that it vibrates and lights up when you've met your daily goal, it was a cute little victory celebration in the middle of my run until one night it went off while on my treadmill trying to finish my daily goal and I was so tired I got off and went to bed shortly after but the next day the app told me I was like 2 steps away from my 10k steps, super annoying and ruined my streak."
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"I like the data that it provides, it syncs well with my running app, and I think for the price is a good fitness band."
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"Also, I do this anyways since I use RunKeeper, but after 2 weeks their auto-calibration doesn't seem to be working very well, as my last run was still nearly 50% off on accuracy... And this is after running with the band every other day for two weeks!"
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Sensor

Sensor:
"The touch sensor on the up24 can get annoying as it doesnt always work right away."
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"My only complaint is that the sensor for changing modes can be very fiddly, and since they removed the tactile button from the Up24 they also had to do away with the nap mode, which I sorely miss."
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"The sleep sensor doesn't seem to be as good as the previous model."
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"Very hard to put on, and with the UP3 which has heart-rate sensors, you need to have it snug against your skin."
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"Mostly I'm disappointed that the heart rate sensor in the Up3 (the more exepnsive model) sucks so much."
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"Only negative is the tap sensor doesn't always work how it should tho."
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"I didn't opt for the UP3 as the heart-rate sensors (to get resting rate for more data about the sleep) wasn't worth the discomfort of the sensor posts and added price - given how gun-shy I am about the failure rate of Jawbone fitness bands."
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"Great app and great feel fit, accurate, but band falls off and the touch sensor only works 90% of the time."
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"The up24 had a button that made it easy to change modes, but the tap sensor on the up2 is too sensitive."
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"Also, everything is done with a touch sensor - which sometimes works really good, but sometimes it takes a long time for the band to recognize that you are trying to check or change modes."
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"I liked the UP2 when I got it, I did feel that the tap sensor was a bit off."
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Shower

Shower:
"The device can technically be worn in the shower, but I've yet to be able to have it stay on when I do wear it in the shower, soap and the clasp don't work well together, and it will almost always fall off."
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"The new clasp system can be a hassle when adjusting, or taking the band on and off (which I do for the pool and shower even though it says shower resistant)."
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"It does it in the shower, it does it when my arm hair brushes it the wrong way, it does it when perspiring."
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"I wouldn't recommend taking it in the shower for that reason."
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"The few things I don't like about the band:1) As others have commented, this band is only splash proof so I take it off every time I shower or do the dishes, which is a little inconvenient.2) Again, as others have mentioned, it's not super sensitive to the tapping to switch modes."
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"_____Update: Aug 19, 2015 - after over a weeks worth of usage:1) The charge lasts over a week (with my usage) - so I've been able to stick to recharging it at my weekly appointed 'sit at computer' block of 2 hrs - so that's good.2) Band clasp - it is more complex than the old UP, however, with a table flat surface, putting it on is no problem, and as its water tight for shower, I've ONLY had to remove it at the recharge event, once a week, so the peculiar way of putting it on is not an issue."
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"I just received mine today & i love the design, packaging & the appEven the clasp that annoy everybody i found it easy to do and really secureAt first it paired seamlessly but few hours later it unpaired i think because i left my phone and went doing some house work & it is really annoying to pair the band every time you move away from your phone ... am hoping i wont face this again & will update my reviewUpdateLess than 24 hours and am sick of pairing the device with my phone till now about 4 times & each time i have reboot my phone to make the app recognize itHopefully they fix this issueUpdate: 2nd dayMy experience got much betterI didn't had the pairing problemAnd i used the silent alarm it is amazing featurePlus i took a shower with and it worked totally fineUpdates after about 1 monthThe pairing issue that i had earlier was from the cell phone i had but since i changed my phone am not having any problem with connectivityBut am really disappointed from the battery life its only last around 14 hours when it is fully chargedSo am not wearing this device anymore because it keeps buzzing all the time because of the low battery& i dont want to contact customer serviceI think am happy without my up2 and it hustle"
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"Love that it's splash and shower proof, because it means I can wear it in the shower - one of my biggest issues was putting it back on after I showered, I'd completely forget."
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"Of course the drops of water from the shower seem to have no problem putting the thing into sleep mode."
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"PROS: Smaller design works well with LS shirts and the shower proof aspect is appreciated."
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Sleeping

Sleeping:
"The issues I have with the UP2 is if it is hit it will go into sleep mode, not the quick and easy on and off like the Jawbone UP24, does not always want to charge (the band will slip out of the charger)."
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"Other than that it's horribly made, falls of your wrist, you have to indicate when you're going to sleep, and it has a horrible app."
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"For instance the visual representation of my sleep patterns is not as easy to follow and the layout of my progress and coaching tips has changed to be less user friendly."
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"What's good about UP2:The sleeping tracker is very accurate (was not accurate with the Pivotal Living).Gentle awakening in the morning (sadly, I'm too hard of a sleeper).Inactivity reminder was also good."
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"Hard to make sure Night Sleep is set,"
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"The method of changing into sleep mode just doesn't work all that great."
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"But I do have to say, it does give me a little trouble to tap it to be able to switch modes from sleep to awake and vice versa."
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"Overall, the device seems fairly accurate on activity sleep, definitely the sleep monitoring seemed spot on."
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"Even and especially when I do not put it into sleep mode, it is quite accurate in guessing when I have fallen asleep and when I wake up."
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"I use it to track sleep and it works well."
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Software

Software:
"Software is motivational, easy to use, and has fun challenges4."
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"Its not clear if this is an Apple iOS problem or a Jawbone UP app problem - these software glitches can be very hard to diagnose - but the tech support from Jawbone is atrocious - all they can do is repeat the same basic operator manual suggestions if there is a problem."
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"First it was hers that the jawbone fails to charge and next it was mine when they had the software update."
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"The software does not play nice with third parties and is extremely limited."
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"software interface with an iPhone 4s was unacceptable and provided little data."
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"Software is motivational, easy to use, and has fun challenges (when it works)4."
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"Software is motivational, easy to use, and has fun challenges4."
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"It is simple, works well, and the software is excellent! "
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"The other functions, mediated through the software very good."
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"The software is rich and works well."
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"The real winner is the Software, the experience with the UP Android app is far and away better than any other product out there."
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Support

Support:
"Unfortunately that is what broke on my UP24.Jawbone support was phenomenal Quick and responsive, they scoured their systems for a free UP24 replacement, but in the end they could only locate a persimmon colored one in my size (M), no surprise there."
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"i contacted product support about the missing calibration and all they said was that The new Up2 band does not have the calibration option."
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"Its not clear if this is an Apple iOS problem or a Jawbone UP app problem - these software glitches can be very hard to diagnose - but the tech support from Jawbone is atrocious - all they can do is repeat the same basic operator manual suggestions if there is a problem."
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"So I contacted Jawbone tech support, explained the problem fully, and that I'd verified all of the health data sharing settings in the App and system settings with Apple already."
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"The major problem is the tech support at this step."
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"I contacted customer support and after an attempt at doing a hard reset I was emailed instructions on how to calibrate the band and was assured this would fix it."
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"The one thing that I will say is that Jawbone is EXTREMELY good about support."
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"I just called support with a question and they were excellent."
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"If you end up having any trouble with it, customer support is great, but it may take a lot of waiting to get them to push the update to you."
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"The support team at Jawbone does provide great customer service and support which I appreciated."
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Sync

Sync:
"The syncing is unpredictable even after I've reset my phone and checked all the settings."
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"Again a hassle especially if the band has lost its sync."
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"I've encountered at least 5 glitches (timer, sleep movement, takes forever to synch, battery charging), showed jawbone the problem, and all jawbone will ever do is send a replacement product that has the same problems."
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"CONS:- Unable to consistently sync - the band came unpaired from the app several times a day, causing me to have to restart again and again."
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"But hey, they keep hoping I have a blessed and wondrous day, each time they deliver the next load of useless 'support advice'.So keep this in mind:1) The sync between Jawbone UP is partly broken with the new UP app (or with something underlying Apple's Health app API)2) Jawbone tech support is worthless other than in telling you the obvious things you already should be able to do on your own."
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"Problem is the UP2 data collected doesn't sync to Apple's Healthkit app."
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"I've been really happy with it, and with how the iPhone application that it syncs with as well."
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"It syncs with My Fitness Pal as well as Weight Watchers, so it keeps me on track with whatever plan I'm using to watch my food intake."
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"The clasp does come off, it doesn't stay synced, and is easily provoked into sleep mode at my child's touch, but even with those faults (which are minor) it is still so much better that it's competition."
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"I'm synching it with MyFitnessPal to track calories, and that is pretty seamless."
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"It was great for about a week then it stopped synching."
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Track

Track:
"My biggest frustration with the UP2 by Jawbone is that it tracks distance inaccurately."
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"I love the Jawbone as far as what it was created to do (track steps, sleep and eating)."
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"Tracks well."
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"It tracks well."
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"Overall, it tracks steps and sleep well, so it gets 3 stars for basic function."
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"Honestly, it's not that hard to check your own resting heart rate in the morning, so the only good part is just having something that tracks it for you."
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Tracking

Tracking:
"Unless you really enjoy frustration, avoid this tracker."
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"Worst activity tracker ever owned, very inaccurate data"
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"This is the most rediculous problem for an activity tracker to have."
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"What's good about UP2:The sleeping tracker is very accurate (was not accurate with the Pivotal Living).Gentle awakening in the morning (sadly, I'm too hard of a sleeper).Inactivity reminder was also good."
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"I had the original UP and when the rather annoying button finally broke I did a load of research on all the activity trackers out there."
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"She found it frustrating to use a fitness tracker that barely works half of the time."
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"I love all the tracking and the fact it connects and talks to other apps like MapMyRide and MapMy Fitness."
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"Unless you really enjoy frustration, avoid this tracker."
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"I use it to track sleep and it works well."
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"In overall, it is a good tracker worth to give it a try! "
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"I'm not big on trying to sell something - but I can tell you that I have had 3 different UP bands - have always upgraded to the next one coming out and I have been extremely fortunate in that I picked a great tracker, I am also fortunate in that Jawbone Customer Service is the best."
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Vibration

Vibration:
"It just keeps buzzing, vibrating and lighting up while I hit it over and over in an attempt to get it to stop."
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"I hate hate hate waking up to noise so the gentle vibration of the band to wake me up is so much more welcome in the mornings."
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"The hassle of this terrible clasp, the too little vibration, and constant switching back from sleep mode during the day is enough to make me leave the brand :("
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"Cons:1- The clasp is annoying and it's not comfortable to wear and remove.2- The vibration is week."
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"My biggest issue is that the vibrations seem inconsistent impossible to figure out what the Jawbone is trying to communicate."
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"The wake up vibration is so weak it won't wake you compared to other brands."
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"The vibrating alarm and notices are a nice feature."
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"My idle alerts are on and off, as they don't always go off, especially when I know I am not moving much (at the movies or long meetings at work).Besides the vibrations, i LOVE my jawbone, and will recommend it to anyone! "
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"The vibrating alarm and notices are a nice feature."
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"Or difficulty switching between sleep and awake mode...Alas, I can't seem to do anything but sync my band (nice healthy vibrations and lights there) and go through the initial setup (give my name, height, weight, age) before the app freezes on the main 'Welcome' screen."
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"This product is great for a person that wants a vibrating alarm clock (awesome feature), or a reminder or motivator to get up and walk around more."
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Wake

Wake:
"It also takes me several attempts to wake the band so I can put it into sleep mode or active mode."
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"The only negative I've noticed is that if you wake up the device and squeeze the sides with your fingers or by lifting your hand so that it's being pushed against the skin on your arm and wrist, it changes modes, whereas you're supposed to tap and hold your finger on the face of the device for a moment to change modes."
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"On the fourth night, it said it failed to record my sleep, but what I found was that instead it failed to record my wake the following day, so that on the fifth night, it said I had slept for 31 hours."
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"I had the UP24 for a year and a half and I liked it but the sleep wake button began to not work very well so I decided to upgrade to the UP2 since the UP24 was no longer available."
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"On the downside, it doesn't always wake up when I tap it twice."
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"The design looks nice but the tap to wake sleep feature is very inconsistent."
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"Even and especially when I do not put it into sleep mode, it is quite accurate in guessing when I have fallen asleep and when I wake up."
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"You're supposed to be able to tap on the top of the band twice to wake it, and long press to change modes."
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"A lot of times I would wake up in the middle of the night and it would be off; and I'm a pretty still sleeper."
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"You're supposedly to be able to double tap on the top of the band to wake it the band, then press and hold to change modes."
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"Pros:- steps are pretty accurate- I love the wake up reminder alarms- New design doesn't get caught on things like UP24 didCons:- Clasp can come undone (only happened twice and I couldn't make the band any tighter)- 1 week battery life; before I got the UP2, the UP24 had gotten a 2-week battery life upgrade; UP2 needs thatOverall:I haven't used other fitness trackers, but for the price, and what it's primary objective is (tracking steps) it works well and syncs without too much problem."
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Warranty

Warranty:
"My three UPs broke in a year, so I got an another one by warranty."
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"Originally purchased the Up24 but when it broke while still under warranty Jawbone replaced it with the upgraded Up2 because the Up24 had been discontinued."
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"I purchased my first one, it failed, warranty replacement, that failed, warranty replacement, that failed - but past the year."
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"So I purchased another (as I love the form factor and features), it failed, replaced under warranty and now just this past week, for no visible reason, the Up (rev2) that I got as a replacement in late 2014 - failed."
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"Sadly, the band 'warped' after 9 mo and since it was still under warranty and unavailable they gave me a free 'upgrade' to the Up2."
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"I received this as a replacement for the UP24 which I really liked, but it shorted out under warranty."
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"I'll start by saying that I've owned every rendition of the UP bands, love UP and Jawbone (even if I did have to warranty them a few times)."
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"I had the UP24 and was happy with it; until it died while under warranty."
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"Thankfully, it was still under warranty and Jawbone was great about replacing the band free of charge with just a phone call."
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"Ended up with this product after a warranty replacement of an UP24.I really liked the look and feel of the UP24, but apparently it was an unreliable product."
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Wearing

Wearing:
"I do not feel comfortable wearing it for daily errands let alone for an intense hike or run for fear of loosing it."
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"I was previously wearing the Jawbone Up24 and overall was satisfied until the band broke and I upgraded to this newer band."
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"Indeed, I've stopped wearing it because I'm so fed-up with the challenge of trying to re-connect only to have it connect for a few days or not establish a connection at all after 10+ attempts."
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"If you plan on wearing it all the time, it should only be a problem when it needs to be charged."
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"On the surface, the fit and design are great, but there were far too many challenges dislikes for me so I returned the UP2 and went back to wearing my UP24."
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"After wearing for a week, this band was not accurate and can not be callibrated."
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"I was previously wearing the Jawbone Up24 and overall was satisfied until the band broke and I upgraded to this newer band."
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"I have been wearing this for a couple months now and it definitely seems more robust than the previous design, Getting rid of the pushbutton from the previous design seems like it was a good move."
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"Now showering with it on my wrist does change the wash procedure, as you've got something on your wrist that won't slide across skin very easily.. so if your not used to wearing something on the wrist in the shower, the soaping up procedure will change a slight bit - but easy to get used to so far - no injuries yet.4) Changing mode wake sleep - that tap sequence of tap-tap-tap&hold works well."
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"I purchased the UP2 at the beginning of July and have been wearing it pretty much nonstop since it arrived."
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Weight

Weight:
"The pros --(1) lightweight;(2) fairly accurate;(3) nicer band that UP 24The cons --(1) changing modes can be difficult(2) it kept falling offThis is just my experience - hopefully, yours will be better."
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"However, I really like the design of UP2, small, light weight, comfortable to wear and the features (include the app), which helps me to watch my daily activities and hit my exercise goals."
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"It syncs with My Fitness Pal as well as Weight Watchers, so it keeps me on track with whatever plan I'm using to watch my food intake."
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"App is easy, seems accurate, light weight."
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"The best result is that I feel better, have lost weight and continue to be inspired!"
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Workout

Workout:
"For Me that is a hassle because I never take my phone with me when I workout, I use my iPod2) you can't calibrate the band."
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"Stopwatch mode can only be turned on from the app, which is probably fine if you always carry your phone tablet with you but I don't carry much junk when I run or workout."
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"Also, I do wish there were a way to change to workout mode from the device itself, though UP does a good job of asking you if you were workout out when you move a lot and it's not difficult to add in the workout after the fact, so I don't consider it a huge problem."
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"I hadn't really moved as much that day because I missed my workout so I think 3,000 seemed more believable for that time."
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"It's not a huge deal, but it was very convenient to tap and hold the button on the UP24 to start timing a workout and I really missed that feature."
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"The lack of a way to time a workout without using the app is an annoying regression."
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"As for using the phone to indicate a workout, the band itself is pretty good at figuring out when a person is being active and will ask via the app if you were working out."
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"I wish I was able to start a workout from my band and not just in the app."
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"Also, I do wish there were a way to change to workout mode from the device itself, though UP does a good job of asking you if you were workout out when you move a lot and it's not difficult to add in the workout after the fact, so I don't consider it a huge problem."
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"If you want a good heart rate tracker for your workout, you should buy a chest strap."
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