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Plantronics CT12 2.4 GHz DSS Cordless Headset Phone with Caller ID by Review Summary ,  Nov 2, 2015

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Plantronics CT12 2.4 GHz DSS Cordless Headset Phone with Caller ID
Report Date: 11/02/2015
Based on 268 customer reviews
Overall satisfaction: 4.0
Returned or considering to return: 4.5%

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Frequently Mentioned by Customers:


Individual Feature Rating
Comfortable5.0   above average
Sound4.5   average
Light4.4   average
Price4.4   average
Range4.4   average
Reception4.2   above average
Battery4.1   average
Cordless4.1   below average
Quality4.0   average
Fit3.8   below average
Voice3.8   below average
Volume3.6   average
Size2.9   below average
Clip2.8   below average
Wireless2.7   mediocre
Button2.4   below average
Network2.4   average


Quotes from the Reviews - What People Say about:

Battery

Battery:
"Only caveats are that there's no battery indicator other than an audible warning when you're about to run out of power, and that this will interfere with wireless networks using the 802.11g protocol."
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"One minor negative:No battery indicator: This unit will only tell you the battery status when it's dieing."
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"The features of the CT12 are better than my past CT10, as when I keep knocking the phone off my belt it doesn't create a hardship on the wiring to the battery (if I develop a problem by my clumsiness, it will be on the headset wire) and the clip to my belt is separate and not a plastic feature to break like on the CT10."
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"Never any problems such as static noise or low battery."
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"The sound quality is good and the batteries last for a fairly long period of time."
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"I bought a new one because after using it everyday for 6 years the battery finally got to a point where it was only good for 2 hours of talk time."
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"I needed a phone that had great sound quality (both for me and the party to whom I was speaking), a mute feature, wireless (I like to pace on teleconferences), long battery life and good range (if the weather's nice, I like to work outside)."
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"Overview: Great microphone, great ear piece, great range, great battery life, good price."
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Button

Button:
"NO AUDIBLE MUTE INDICATOR AND A FUSSY MUTE BUTTON:When you are on a conference call for a long time, you get up and wander, sometimes you cough or want to blow your nose and knowing you are on mute is essential."
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"For those that don't see well, the small buttons very well may be a problem."
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"The only downside is the small buttons."
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"The one complaint I have is related to having to hold down the mute button for more than 2 seconds to activate."
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"* - The buttons are small and hard to press."
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"The only negative comments I have are that the buttons are small and difficult to read in dim light, and the clip does not securely fasten the phone to my belt."
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"I am very satisfied with the phone, I can put it in my pocket, I can press the buttons very easily."
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"Good range, works well, comfortable headset, and the phone unit and buttons are top quality."
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"Easily fixed though by hitting the channel button."
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"Mute: It works well but I don't like that you have to hold the mute button down for a second before it comes on."
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"The Mute button and Caller ID are great features."
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Cable

Cable:
"Drawback: It is hard to remove from charger with the headset cord attached."
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"The main drawback is that after over 2 years, the cord that connects the headset with the handset has shorted so that I now have to hold the cord a certain way to hear the caller."
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"The problem we have experienced is usually with the cord attached the headset to the unit or with the headset itself."
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"They are a bit flimsy and the cord wears down a lot with use."
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"I usually break the headset wires at the well made phone connection--by handling the product very rough... such as bouncing multiple times on the concrete--mostly taking poor care of the headset wire connections, thus eventually breaking the cord at phone (well designed) connector."
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"You just have to shove the headset cord back into the base and you're good to go.)"
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"Besides the phone is small enough and the cord long enough to put comfortably in a pant pocket."
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"It's a pretty nice phone, with a cord lock keeping the jack firmly in the unit."
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"This was a great phone for 2 to 3 weeks until the cord that attached the headphones starting to make a crackling noise."
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Clip

Clip:
"Worst of all, the clip refuses to clip to anything securely."
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"Also, the clip on the unit is a weak link as there isn't much tension, so I have had it fall off my clothes a lot."
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"PROS* The sound quality and reception is great* Very lightweight* Excellent range* Durable, still works after being dropped many times (see below)CONS* Have to use the headset* Phone can not be used while it is in the base* The belt clip is very weak."
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"The only negative I have experienced is that the supplied plastic clip on the remote does not grip nor hold onto anything."
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"The features of the CT12 are better than my past CT10, as when I keep knocking the phone off my belt it doesn't create a hardship on the wiring to the battery (if I develop a problem by my clumsiness, it will be on the headset wire) and the clip to my belt is separate and not a plastic feature to break like on the CT10."
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"This is a great little telephone that you can just clip to your belt and walk around while your talking."
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"Having a clip that can be opened and closed like the CT-10 makes it possible to clip to a bathrobe or other garb more easily."
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"The belt clip is pretty useless, but if I move about I just slip the unit into my shirt pocket and hang the headset around my neck."
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"That's one of the two reasons for only 4 stars - the clip doesn't seem to grab too well as I found out after watching it crash hard to the linoleum floor a couple of times in the first week."
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"For improvements, I would suggest a stronger belt clip and a greater volume gain."
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Comfortable

Comfortable:
"I love this product .... perfect for multitasking with hands free ease and comfort."
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"Good range, works well, comfortable headset, and the phone unit and buttons are top quality."
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"Have one exactly the same for the past 2.5 years, works perfectly well, and now we got another one, since they are so comfortable."
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"i love hands free phone communication and have had others that are nowhere near the comfort and ease of my plantronics and as i found out later it is digitally encoded so now i feel safer with my information."
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"The headset is comfortable and it's easy to hear and be heard, it is feather-weight and the battery lasts for hours."
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Cordless

Cordless:
"A week later, my brother's cordless broke, and I gave him my extra set."
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"The reason I gave it a try is because it's so hard to find a small cordless phone like this."
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"I had an old RadioShack 900Mhz Cordless Headset Phone that started to develop problems with the Headset wiring, so I purchased the CT12 even though there was some complaints about Wireless drops."
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"I get terrible static when I get near my cordless mouse, and it even renders the mouse unusable."
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"THE RECEPTION IS GOOD, AND NO ONE EVEN REALIZES THAT I AM ON A CORDLESS HEADSET, SO I AM FREE TO MOVE ABOUT, EVEN OUTSIDE, AND STILL CARRY ON CONVERSATIONS AS NECESSARY."
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"I have no complaints and will disconnect the headset and plug into another cordless phone I have after wearing the battery in this one all the way down."
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"This is the best cordless phone I've owned."
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"I am very pleased with the product and would recommend to anyone who is looking for a handfree cordless phone."
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"Otherwise I am happy with the cordless headset phone."
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Fit

Fit:
"Sad because it's a good size and fit for my home, but when things go wrong, it's time to move on."
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"When it goes, it goes fast.2) The ear hook and inverted cup that fits against your ear is not a very good fit at all."
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"The Panasonic KX-TCA60 Hands-Free Headset with Comfort Fit Headband I purchased separately to use with it (seemed to have a microphone that would eliminate extraneous noises better than the Plantronics headset) does not remain plugged in as well as I would like and I have not yet tried to use the Plantronics headset."
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"It's very light and fits easily in a pocket."
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"Sad because it's a good size and fit for my home, but when things go wrong, it's time to move on."
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"Fits easily in the pocket and has crystal clear reception from anywhere inside (and outside of) the house."
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"Headset fits perfectly."
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Light

Light:
"CONS:* - The blinking light on the headset is annoying."
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"The Plantronics CT12 is the answer to all my problems:* portable - small belt unit is light, offers great battery life and includes all the features I need* great headset - sound quality is equal to that of a handset (people do not know you are on a headset); comfortable with two fit options, Firefly function is nice bonus* Caller-ID - included on belt unit, works as expected* 2.4 Ghz - range is good, does not cause interference with my wireless network (previous phones from Panasonic and others have)Only negative is that you cannot answer or otherwise use the phone while it is charging (must remove the belt unit from the charger)."
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"Phone works great and the firefly headset lights up when your on the phone so people around you know your on."
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"This phone had it all: a light headset that adjusts very easily, clarity in sound for speaking and listening, LONG talk time on the battery that is stock with the phone, caller ID for incoming calls (while on line)."
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"My son loves that he can see the light lit up when daddy's on the phone."
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"It's very light and fits easily in a pocket."
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"The base is very light weight.. so much so that it can be easily pushed around on a desk.. or knocked off even."
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Network

Network:
"I've shifted the channel on my wireless network router several times in an attempt to find a safe channel."
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"UPDATE 1 30 2009: My wife had to toss this device today and buy a replacement, as the frustration of having me knock on her office door every time she used the phone (and thus kicked me off our wireless network) was too frustrating to handle."
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"In any case, the bottom line is that this phone is the only game in town for an inexpensive, super-compact phone with decent range - but it is completely incompatible with wireless networks."
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"In summary, while I like this phone because it is compact, has good range and provides good outgoing and incoming sound quality, the wireless network incompatibility makes it a non-starter."
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"I have had sporadic reported problems with network connectivity, but in the end the problem turned out to be because of a Siemens phone used by in an neighboring office."
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"After two separate attempts, both of which knocked both my husband and I off our network, I called Plantronics."
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"Since I don't have a network, just one computer, and the only wireless is the mouse, I have had no problems in that regard."
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"However I had to knock it down a few notches because of its disappointing failure to behave nicely with popular computer wireless networks that exist in many homes and offices."
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"good phone, but it kills our wireless network."
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"That doesn't work well since the phone is having no reception problems but it is wiping out the wireless network and doesn't care."
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"In any case, the bottom line is that this phone is the only game in town for an inexpensive, super-compact phone with decent range - but it is completely incompatible with wireless networks."
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Portable

Portable:
"It's very portable and easy to slip on, and unfortunately, off your belt or pajama pants elastic waistband."
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"Despite the minor flaws, I still rate this a 5 5, because it performs its primary function very well: providing crisp clear phone communications with no static, good range, and a small portable dialing unit."
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"I work in a home office that was built in my garage and with the portable air conditioner going I was never able to hear on the phone, but that has all changed now."
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"The Plantronics CT12 is the answer to all my problems:* portable - small belt unit is light, offers great battery life and includes all the features I need* great headset - sound quality is equal to that of a handset (people do not know you are on a headset); comfortable with two fit options, Firefly function is nice bonus* Caller-ID - included on belt unit, works as expected* 2.4 Ghz - range is good, does not cause interference with my wireless network (previous phones from Panasonic and others have)Only negative is that you cannot answer or otherwise use the phone while it is charging (must remove the belt unit from the charger)."
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"It's very portable and easy to slip on, and unfortunately, off your belt or pajama pants elastic waistband."
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"This phone works great, the signal is good in my studio which is separate from my house-better than my other portables which hiss and moan when I use them out there."
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"this phone is wonderful, not only because its portable, but its clarity is great."
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"I am very pleased with unit and would suggest it to anyone looking for a wonderful portable hands free unit."
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"Lightweight, portable, convient, and good range."
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Price

Price:
"All in all, I would recommend this phone to someone who wants an inexpensive, decent but not amazing sounding phone, and who can stand a couple quirks."
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"Not perfect, but inexpensive for what it is, so seems like a good deal."
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"Its drawbacks are small price to pay for the freedom."
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"Cheap and somewhat effective for a belt, but sometimes when you have night calls you are not wearing a belt, heck you may not be wearing pants."
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"It is a nice piece of equipment for the price."
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"All in all, a good solid product for the price."
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"overall the unit is great - just don't like spending that much money for something that doesn't work 100% and is brand new!"
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"This is the best money I've spent lately."
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Quality

Quality:
"My biggest complaint is that the sound quality is terrible."
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"Another failing of other headsets is the quality of my voice transmitted to the other parties."
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"Sound quality: One of the biggest failings of other headsets I've used is sound quality."
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"I love the quality of the calls, but my complaint would be that this unit breaks easily."
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"The audio quality of my own voice in the headset is miserable (I'm curious if others have noticed this too)."
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"The sound quality is good and ease of use is good."
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"Sound quality is very good."
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"The sound quality is good and the batteries last for a fairly long period of time."
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"Sound quality is pretty good."
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"What used to be a good thing has just slipped in quality."
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Range

Range:
"Despite the minor flaws, I still rate this a 5 5, because it performs its primary function very well: providing crisp clear phone communications with no static, good range, and a small portable dialing unit."
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"In any case, the bottom line is that this phone is the only game in town for an inexpensive, super-compact phone with decent range - but it is completely incompatible with wireless networks."
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"This phone is VERY ergonomical whether you're a multi-tasker or not along with great clarity and range in your home."
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"Looks like after extensive research I'm going to end up with an expandable cordless set that is on the 5.8 GHz range in hopes of beating this unfortunate problem."
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"It is small, it has good range the sound clarity is good, I recharges in the holder."
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"They are easy for walking around and have great range."
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"Works great...mute is simple to deal with and has a decent range."
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"Good range, works well, comfortable headset, and the phone unit and buttons are top quality."
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"This phone has real good range as opposed to the previous phone I had (900 Mhz headset phone)."
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Reception

Reception:
"I bought one from you years ago but, was never happy with it as it didn't have clear reception, I used it for a while and then I stopped using it."
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"That doesn't work well since the phone is having no reception problems but it is wiping out the wireless network and doesn't care."
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"The phone works well and good reception, but is an old model and has a few drawbacks."
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"THE RECEPTION IS GOOD, AND NO ONE EVEN REALIZES THAT I AM ON A CORDLESS HEADSET, SO I AM FREE TO MOVE ABOUT, EVEN OUTSIDE, AND STILL CARRY ON CONVERSATIONS AS NECESSARY."
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"It provides clear voice reception and conversation partners report the same."
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"The reception is crystal clear and the range is very good."
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"Fits easily in the pocket and has crystal clear reception from anywhere inside (and outside of) the house."
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"does what i need and expect and i can travel many floors away from the base and still get great reception."
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Size

Size:
"The menu options on the keys are pretty small, and if you're vision isn't the best they can be very hard to read."
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"Sad because it's a good size and fit for my home, but when things go wrong, it's time to move on."
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"For those that don't see well, the small buttons very well may be a problem."
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"The only downside is the small buttons."
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"The reason I gave it a try is because it's so hard to find a small cordless phone like this."
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"* - The buttons are small and hard to press."
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"It is small, it has good range the sound clarity is good, I recharges in the holder."
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"Works well ...the numbers are small and I need my glasses to dial otherwise it works well for hands free calling."
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"The unit is small, but I had no problem pressing the right keys."
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"The menu options on the keys are pretty small, and if you're vision isn't the best they can be very hard to read."
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"Size is good."
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Sound

Sound:
"My biggest complaint is that the sound quality is terrible."
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"Sound quality: One of the biggest failings of other headsets I've used is sound quality."
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"All in all, I would recommend this phone to someone who wants an inexpensive, decent but not amazing sounding phone, and who can stand a couple quirks."
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"The sound is adequate, although not as clear as my GE."
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"In summary, while I like this phone because it is compact, has good range and provides good outgoing and incoming sound quality, the wireless network incompatibility makes it a non-starter."
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"It is small, it has good range the sound clarity is good, I recharges in the holder."
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"The sound quality is good and ease of use is good."
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"He loves the hands-free aspect and the sound is GREAT."
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"Sound quality is very good."
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"This phone had it all: a light headset that adjusts very easily, clarity in sound for speaking and listening, LONG talk time on the battery that is stock with the phone, caller ID for incoming calls (while on line)."
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Voice

Voice:
"Another failing of other headsets is the quality of my voice transmitted to the other parties."
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"The audio quality of my own voice in the headset is miserable (I'm curious if others have noticed this too)."
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"I have tried many combinations of phones and headsets and have never been satisfied with the voice quality."
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"It provides clear voice reception and conversation partners report the same."
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"Callers say they hear no surrounding noice and my voice is clear."
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"I am pleased with the voice and sound quality of the product."
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"Great design, great range, great voice quality, great Firefly headset."
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"Headset is very comfortable, and the mic picks just my voice up, and not the environment around me."
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Volume

Volume:
"In at least one case maybe Plantronics also read the reviews - where I found some complaints regarding the volume of the headset, I found it more than adequate."
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"If I turn the volume up, I hear an annoying buzz in the background."
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"I could not get the volume loud enough and I got an annoying background hum."
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"The called party always complains of low volume so you need to speak up."
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"In at least one case maybe Plantronics also read the reviews - where I found some complaints regarding the volume of the headset, I found it more than adequate."
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"For improvements, I would suggest a stronger belt clip and a greater volume gain."
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"Phone volume and voice clarity great but dial pad color and font size make it very difficult to see characters."
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"It is very clear and easy to adjust the volume."
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"Great service from Amazon, phone is well built, operates extremely well throughout large home, volume great, has caller ID and gives you the ability of hands free while working."
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Weight

Weight:
"It's lightweight and durable."
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"I've had several of these types of phones and this is by fare the best in size and weight."
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"The base is very light weight.. so much so that it can be easily pushed around on a desk.. or knocked off even."
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"PROS* The sound quality and reception is great* Very lightweight* Excellent range* Durable, still works after being dropped many times (see below)CONS* Have to use the headset* Phone can not be used while it is in the base* The belt clip is very weak."
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"The great sound clarity, the light weight headset and phone, I can go into other rooms and even outside and the battery life last hours."
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Wireless

Wireless:
"For the most part, sound quality, distance from the base unit reception, battery life were all comparable to the CT-10.But there were 3 things this unit that made this unit not as good as the CT-10.WEIRD EFFECT ON MY WIRELESS LAPTOP:I know nothing about radio frequencies or such, but the minute I would turn on this head set to make a call near my wireless Dell laptop, my laptop would lose the wireless signal."
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"Oh, the other problem I have noticed is that when receiving a call my Linksys wireless router will disconnect."
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"That seems plausible, since Plantronics undoubtedly is receiving a wave of complaints and returns of the CT12 in view of wireless router interference."
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"I purchased this phone for my wife so she could occasionally work from home, it works flawlessly for our application, although we don't have any other wireless devices that could potentially cause problems."
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"However I had to knock it down a few notches because of its disappointing failure to behave nicely with popular computer wireless networks that exist in many homes and offices."
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"I've shifted the channel on my wireless network router several times in an attempt to find a safe channel."
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"Since I don't have a network, just one computer, and the only wireless is the mouse, I have had no problems in that regard."
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"Overall, it is a good headset phone combo and I'd recommend it to anyone not using a wireless connection."
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"Good phone, however, it conflicts with other wireless devices, such as a wireless modem."
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"However I had to knock it down a few notches because of its disappointing failure to behave nicely with popular computer wireless networks that exist in many homes and offices."
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"The hearing and quaility on the phone was great, but THIS HEADSET DOES NOT WORK WITH WIRELESS OR INTERNET."
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